How To Become A Front Office Supervisor: What It Is and Career Path

What is a front office supervisor and how to become one

Updated January 8, 2025

4 min read

The front office supervisor is responsible for communicating and directing the staff members in a simple but detailed manner. He/She coordinates and oversees all staff functions occurring in the front office and the reception area. He/She ensures that the area is clean and welcoming to visitors. Similarly, he/she directs visitors to their destinations. Besides that, he/she supervises the team tasked with answering phones and directing callers to the appropriate parties. Also, he/she oversees answering general email correspondence and checking and distributing mail. Additionally, he/she maintains the floor office.

Applicants must have a high school diploma or any other relevant educational qualification. You must possess organization, leadership, management, attention to detail, problem-solving, and communication skills. You must be able to use Microsoft Office, customer relationship management (CRM) software, Intercom, and a multi-line phone system. Front office supervisors make an average annual salary of $36,469. It varies between $28,000 and $48,000.

ScoreFront Office SupervisorUS Average

Salary

3.0

Avg. Salary $37,907

Avg. Salary $59,228

Diversity

4.3

Race

American Indian and Alaska Native 0.64%

Asian 5.28%

Black or African American 10.30%

Hispanic or Latino 19.07%

Unknown 4.73%

White 59.98%

Gender

female 65.93%

male 34.07%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a front office supervisor

Explore front office supervisor education requirements

Most common front office supervisor degrees

Bachelor's

51.7 %

Associate

23.1 %

High School Diploma

12.9 %

Start to develop specific front office supervisor skills

Skills	Percentages
Reservations	19.44%
Customer Service	12.84%
Patients	5.36%
Hotel Services	5.18%
Hotel Policies	4.17%

Complete relevant front office supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New front office supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a front office supervisor based on U.S. Bureau of Labor Statistics data and data from real front office supervisor resumes.

Research front office supervisor duties and responsibilities

Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Check VIP reservations and monitor daily operation of arrivals and/or departures.
Operate a POS system to itemize and complete an average of hundr customer purchases.

Prepare your front office supervisor resume

When your background is strong enough, you can start writing your front office supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a front office supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable front office supervisor resume templates

Build a professional front office supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your front office supervisor resume.