Funeral home manager job description
Updated March 14, 2024
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Example funeral home manager requirements on a job description
Funeral home manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in funeral home manager job postings.
Sample funeral home manager requirements
- Bachelor's degree in business or related field.
- Experience managing personnel and operations in a funeral home.
- Proficiency in Microsoft Office Suite.
- Excellent customer service and communication skills.
- Knowledge of funeral service regulations.
Sample required funeral home manager soft skills
- Outstanding organizational abilities.
- Ability to handle stressful situations.
- Strong problem-solving and decision-making skills.
- Leadership and motivational skills.
- Commitment to providing customer-centered service.
Funeral home manager job description example 1
Service Corporation International funeral home manager job description
- At least five (5) years’ industry experience with increasing responsibilities
- At least two (2) years’ experience guiding staff and communicating expectations
- Prior experience managing people a preferred
- Budgeting and expense control experience preferred
Knowledge, Skills and Abilities
- Ability to work evenings and weekends
- Conversant in industry and financial acumen
- Proficient in MS Office suite
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
- Leadership skills and the desire to manage people
- Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
- Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
- Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis
- Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
- Professional written and verbal communication skills including public speaking, collaboration, and negotiation
- Proficient working knowledge of HMIS, InfoPort, and CarePoint
- Proficient MS Office Suite skills
- Ability to work nights and weekends
Postal Code: 46805
Category (Portal Searching): Operations
Job Location: US-IN - Fort Wayne
About Us
Who we are. What we do.
We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.
The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.
On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
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Company DescriptionWho we are. What we do.We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
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Funeral home manager job description example 2
Rose Hills Mortuary funeral home manager job description
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations
**JOB RESPONSIBILITIES**
**Financial Management**
+ Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
+ Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.
**Operations**
+ Manage the day-to-day activities ensuring on-time services, exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location's operating practices comply with applicable federal & state regulations and Company policies.
+ Responsible for establishing location goals and priorities. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor's responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location staff.
+ Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
+ Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.
**People Development**
+ Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
+ Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements.
+ Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.
**Other**
+ Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
+ Develop and implement plans to improve customer satisfaction index and on-line community reviews.
+ Other responsibilities as requested or assigned. Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork.
**MINIMUM** **Requirements**
**Education**
+ High School Diploma or equivalent required
+ At least twelve (12) hours college courses in Finance & Accounting strongly preferred
+ Location Manager requires Technical schooling diploma Funeral Services / Mortuary Science preferred; Bachelor's degree in Mortuary Science where required by state law
**Certification/License**
+ Location Manager requires applicable state Funeral Director Licensure
**Experience**
+ At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition
+ At least two (2) years' experience managing people and effectively managing budgets and expense control required
**Knowledge, Skills and Abilities**
+ Knowledgeable in Financial and Business acumen
+ Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
+ Proficient in MS Office suite including mail, word, excel, & power point
+ Local travel up to 20%
Postal Code: 60453
Category (Portal Searching): Operations
Job Location: US-IL - Oak Lawn
Consider the possibilities of joining a Great Place to Work!
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations
**JOB RESPONSIBILITIES**
**Financial Management**
+ Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
+ Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.
**Operations**
+ Manage the day-to-day activities ensuring on-time services, exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location's operating practices comply with applicable federal & state regulations and Company policies.
+ Responsible for establishing location goals and priorities. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor's responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location staff.
+ Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
+ Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.
**People Development**
+ Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
+ Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements.
+ Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.
**Other**
+ Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
+ Develop and implement plans to improve customer satisfaction index and on-line community reviews.
+ Other responsibilities as requested or assigned. Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork.
**MINIMUM** **Requirements**
**Education**
+ High School Diploma or equivalent required
+ At least twelve (12) hours college courses in Finance & Accounting strongly preferred
+ Location Manager requires Technical schooling diploma Funeral Services / Mortuary Science preferred; Bachelor's degree in Mortuary Science where required by state law
**Certification/License**
+ Location Manager requires applicable state Funeral Director Licensure
**Experience**
+ At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition
+ At least two (2) years' experience managing people and effectively managing budgets and expense control required
**Knowledge, Skills and Abilities**
+ Knowledgeable in Financial and Business acumen
+ Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
+ Proficient in MS Office suite including mail, word, excel, & power point
+ Local travel up to 20%
Postal Code: 60453
Category (Portal Searching): Operations
Job Location: US-IL - Oak Lawn
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Updated March 14, 2024
Updated March 14, 2024