Gaming floor supervisor job description

Perform duties to deal assigned games and provide customer service in accordance with established policies and procedures.
Supervise the Table Games staff within assigned area and ensure integrity of the table games. Ensure a friendly atmosphere, while providing excellent customer service. Must have professional dealing experience. Must be 21 years of age or older Dealer: ($5.25/hr +tokes)

\"\"\"\"$4,000 sign on bonus!\"\"\"\"\"

Professional dealing experience required and must have at least one of the following combinations of game knowledge:

Black Jack or Mini Bac AND 1 minor game (offered at Horseshoe Casino) Roulette AND 2 minor games (offered at Horseshoe Casino) Craps

Floor Supervisor: ($24.50/hr)

Open and close table games in assigned area verifying count as provided by the Dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts are correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Process player requests for credit and extend to guest upon approval. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Coordinates player ratings and customer cash transactions. Responsible for stocking supplies and all pit forms. Serves as Box person on Craps games. Other duties as assigned. Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years of supervisory experience preferred.



TEAM MEMBER PERKS & BENEFITS:



Great benefits including medical, dental, and vision! Enjoy discounts on shopping, travel, and more through our rewards program On-site employee dining options Paid orientation and on-job training provided Paid time off, 401K match, and life insurance And More!


At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Assist in the daily responsibilities of table games operations.

Essential Duties and Responsibilities (other duties may be assigned)

* Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements
* Monitors the performance of subordinates, ensuring adherence to casino policies and procedures.
* Oversees and maintains integrity of Table Games activity.
* Possess good working knowledge and understanding of Table Games.
* Approves and oversees count table inventory at the beginning and end of shifts.
* Facilitates replenishment of chips.
* Supervises issuance of cards.
* Instructs personnel on table assignment.
* Ensures application and/or compliance of federal currency reporting requirements.
* Handles minor guest complaints.
* Assists Shift Manager with gaming operations.
* Can perform duties assigned by Shift Manager

Supervisory Responsibilities

* Directly supervises the dealers. Carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws.
* Responsibilities include planning, assigning and directing work; gives input on performance appraisal; rewarding and disciplining employees per approved casino policies; addressing complaints and resolving problems.

GAMING EXPERIENCE REQUIRED

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

* High school diploma or GED, and 2 years related experience and/or training; or equivalent combination of education and experience in card room operations, to include but be limited to experience as a dealer and/or Floor Supervisor.
* Must be able to communicate in English.

Working Conditions/Physical Demands

* To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/work station for the duration of the shift.Must be able to work in a smoke filled environment.
* Typically the individual will be housed in an office environment.
* The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.
* Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

$1,500 Sign On Bonus!

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.

Responsibilities

• Works as floor supervisor overseeing Table Games operations.
• Makes table decisions as necessary based on rules.
• Protects the integrity of games through observation and following appropriate procedures.
• Provides prompt, accurate, and courteous service to Table Games players.
• Handles any customer concerns as necessary, informs necessary personnel of any unusual request or play by guests.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a state gaming license.
• Two years of supervisory experience.
• Must be able to demonstrate good customer service skills and the ability to train/coach others in these skills.
• A minimum of two years of professional poker dealing experience, in a similar setting and dealing similar games is required.
• Must be able to demonstrate the standard level of skills, knowledge, and performance in the various types of table games offered at this facility.
• Must be flexible with schedule, able to work weekends and some possible overtime subject to change per business needs.
• Must be able to speak and understand English.

Physical Requirements

• Requires sitting, reaching, and pulling a majority of the shift.
• Some standing, walking, bending, stooping, the ability to periodically lift and carry up to forty pounds, squatting, kneeling, pushing, pulling, seeing, and hearing.

Who We Are

Delaware North has been operating Mardi Gras Casino & Resort since 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.