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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Industry, CA | $37,051 | $17.81 |
| 2 | Jersey City, NJ | $36,277 | $17.44 |
| 3 | New York, NY | $35,800 | $17.21 |
| 4 | Parker, CO | $35,192 | $16.92 |
| 5 | Arlington, IL | $34,963 | $16.81 |
| 6 | Columbus, OH | $34,207 | $16.45 |
| 7 | Phoenix, AZ | $34,135 | $16.41 |
| 8 | Charlotte, NC | $32,636 | $15.69 |
| 9 | Houston, TX | $32,192 | $15.48 |
| 10 | Atlanta, GA | $31,062 | $14.93 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $102,266 | $49 | - |
| 2 | Customer Account Executive | $68,363 | $33 | - |
| 3 | Customer Care Consultant | $59,945 | $29 | - |
| 4 | Retention Representative | $53,429 | $26 | - |
| 5 | Telephone Representative | $49,164 | $24 | - |
| 6 | Account Executive/Customer Service | $48,468 | $23 | - |
| 7 | Customer Solutions Specialist | $46,983 | $23 | - |
| 8 | Technical Service Representative | $46,933 | $23 | - |
| 9 | Bilingual Sales Representative | $46,069 | $22 | - |
| 10 | Customer Service Senior Associate | $45,568 | $22 | - |