Goodwill Industries of Houston jobs in Spring, TX - 31 jobs

Job Title: Dock Lead Department: Donated Goods Retail (DGR) Reports to: Salvage Manager FLSA Status: Non-Exempt Payrate: $16.00 / hour Mission Support: To help people achieve their full potential through the dignity and power of work. The sale of donated and new goods at Goodwill Houston (GWH) enables the organization to offer a variety of training and employment services, promote selfsufficiency and contribute to community conservation through repurposing, reusing and recycling. Under the leadership of the Salvage Manager, Outlet Operations Manager and the General Manager of Post Retail, will assist in the day-to-day operations to ensure the efficient and cost- effective operation of the dock and salvage workforce to maximize profitability and increase training opportunities. Provides direction, job training, and support of dock and salvage Team Members concerning the proper and safe handling of goods, leading to increased revenues for GWH mission services funding. Essential Duties and Responsibilities: Demonstrates GWH's Core Values in all actions. Ensures adherence to Guiding Principles and CARF standards. Ensures alignment and consistency of all aspects of dock and salvage operations to include SOPs, Reference Guides, s, performance evaluations, observation checklists, production standards, training, Safety Program, and other documents related to DGR systems. Demonstrates professionalism and presents a friendly, cooperative attitude to general public and all staff. Supports the hiring, training, supervises, and evaluates team members within the framework of GWH policies and procedures and s. Develops, trains, leads by example and supervises operations leadership, ensuring they are able to achieve the goals set forth by GWH. Assists with the supervision of the daily activities of dock and salvage Team Members to maintain consistent processing of all materials meeting production and safety standards. Supervises and assist with the coordination of after-market resale and salvage operation and ensures appropriate operational systems and resources are in place to generate maximum profitability. Helps to ensure that the promotion, collection, transportation, production, sales and external/internal distribution of donated products, related operational and sales activities are properly integrated to achieve maximum profitability and quality customer service. Helps to ensure the logistics with vendors for the sale, recycling and disposal of salvage goods (apparel, shoes, books, etc.); recyclable materials (cardboard, metals, glass, cellular phones, computers, etc.); trash; and hazardous materials; maximizing post-retail revenue opportunities and minimizing disposal costs. Assists with coordinating salvage sales and zero waste opportunities toward increased revenue and profitability, and to reduce waste and further GWH green environment initiatives. Ensures hazardous materials are handled in accordance with local, state, and federal regulations and GWH policies and procedures. Ensures all transportation/baler (forklift and operation of heavy machinery any vehicles) safety policies, regulations, and practices are followed to ensure accident-free driving and processing and minimized insurance costs. Ensures safety and image of truck yard, parking areas, loading dock, salvage areas are clean, neat and safe at all times. Coordinates loads and maintain accurate inventory control of goods. Ensures all trucks and trailers containing salvage goods are manifested and sealed upon receipt. Instructs Team Members in the offload and on-load methods and all other procedures to instill a service-conscious attitude and minimize service failures and injuries. Ensures that loading and unloading of vehicles is performed utilizing sound safety practices (i.e. lifting, use of equipment, etc.) and accidents are reported in a timely manner to the immediate supervisor and Human Resources. Assist in maintenance and ordering of supplies. Assist to ensure good stewardship of all donations, through proper handling and processing of incoming donations in accordance with GWH policies and procedures. Ensure store security safety of GWH Team Members and property according to policies and procedures. Assists Management with complying with GWH image and safety practices and procedures. With the help of the Management, assist in the proper rotation of apparel and hard goods in a timely manner and in accordance with GWH policies and procedures. Keep abreast of merchandise knowledge, industry trends and competitive pricing. Helps to ensure that statistical counts are completed in an accurate and timely manner. Operates the dock and salvage team within budgeted expense to revenue ratios. Schedules/maintains labor and payroll in accordance with GWH policies and procedures. Responsible for performing assigned duties and management responsibilities within the framework of our Guiding Principles. Must perform necessary janitorial work. Responsible for the following critical duties: Safety Site Inspection Incident/Accident reports Inspects all equipment to ensure good company image and safe working environment. Report incidents, vehicle defects, traffic violations, or damage to vehicles before and after route, equipment repairs and/or maintenance needs to the immediate supervisor in a timely manner. Communicate to supervisor work requests (Facility Maintenance and Information Technology Support) Provide information needed for WESA Reports is completed in an accurate and timely manner. May be required to participate of activities outside of GWH. Responsible for assigned duties of the Outlet Manager when needed. Other duties as assigned by Management. Minimum Qualifications: High school diploma or equivalent preferred. Experience in warehouse setting preferred. Previous supervisorial experience preferred. Basic computer skills. Must be able to read, write, communicate effectively in English and perform basic mathematical skills. Must be able to become forklift certified, or prior experience operating a forklift. Effectively lead a team toward achievement of organizational objectives, and coach team members toward self-actualization. Ability to multi-task, make quick decisions and work in a team oriented, fast paced environment. Effectively use computer applications, including electronic mail, word processing, spreadsheets, GPS, Internet/Intranet, and other applications as determined appropriate by GWH. Skill of operation monitoring, watching indicators to make sure a machine is working properly. Ability to work under general supervision and/or independently. Must be able to work a flexible schedule, including nights and weekends. Must have reliable transportation. Must have punctual and dependable attendance. Free from alcohol and drugs. Physical Requirements/Work Environment: The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time. Specific vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus. An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate. Training and Experience: Certified Forklift operator. Six months of experience as a Supervisor, or equivalent work experience required. Proficiency in Salvage tracking & reporting. Safety certifications preferred. Knowledgeable in loading techniques for various load types. I understand this , requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management. I have read this job description, and I will be able to perform the essential functions of this position with or without an accommodation.

Job Title: Human Resources Business Partner (HRBP) Department: Human Resources Reports To: Director, Human Resources Business Partners FLSA Status: Exempt Pay Rate: 65,000 - 75,000 Yearly Salary Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with employment barriers to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. The HRBP serves as a strategic and hands-on partner to assigned districts and departments within Goodwill Houston, providing expert-level support in human resources functions including employee relations, talent acquisition, onboarding, training, safety, and compliance. The role is responsible for executing HR strategies that align with organizational objectives, fostering a positive, inclusive, and compliant workplace culture. This position serves as a trusted strategic advisor to district leaders aligning business need to workforce & succession planning, leadership development, and operational excellence. Essential Duties and Responsibilities: Consultation and Employee Support Build strategic partnerships with district leadership to align people strategies with business goals. Partner with HR Compliance when needed to investigate and resolve workplace issues. Monitor key people metrics to provide strategic leadership support regarding turnover, retention, engagement, corrective action, and development. Provides guidance, coaching, and consultation regarding leading people and organizational management practices to develop store/center leaders. Provides input to HR COEs regarding specific functional strategies, programs, and practices to ensure that they meet business needs. Serves as an advocate for business leaders and managers. Uses organizational data (e.g., surveys, workforce analysis, HR compliance reporting, etc.) to proactively identify and react to key talent/employee engagement challenges and opportunities in the business. Partners with leaders and HR Centers of Expertise (COEs) to create, select, implement, support solutions such as, team or individual assessments, manager assimilations, team building events, coaching, customized training, or other appropriate actions. Support communication rollouts of policy updates, compliance training, and ne HR systems. Training and Development Collaborate with Talent Development and Operations teams to align training efforts with employee and operational needs. Facilitates leadership development and succession planning initiatives with designated District Manager and store managers. Advise on the development and execution of comprehensive orientation programs for new hires across all assigned districts. Participate in onboarding to ensure the program reinforces the district's performance expectations. Encourage associates and people leaders to embrace new philosophies, technologies, and company initiatives. Talent Acquisition and Interviewing Partners with Store Managers and Hiring Teams to lead effective recruitment and selection strategies. Trains managers on structured interviewing techniques and compliance in hiring practices. Oversee recruiting efforts for key roles and support proactive talent pipeline development. Supports all aspects of HR during new site openings or relocations. In partnership with other senior HR leaders, provide human capital consultation regarding team, department, or more significant business/operational restructuring. Safety and Risk Mitigation Collaborate with Health & Safety and Risk Management to ensure proper reporting and follow-up is completed on workplace incidents. Supports audits, incident reviews, and corrective actions to reduce risk and maintain workplace safety standards. Additional Responsibilities Maintains strict confidentiality in all matters. Demonstrates professionalism, adaptability, and teamwork. Assist employees with HR-related inquiries and benefits support. Adheres to GWH policies, safety protocols, and guiding principles. Minimum Qualifications: Bachelor's Degree in HR or a related field is required. Minimum of 7 years of HR experience is preferred. Excellent computer skills and proficiency in Microsoft Offices products. Experience with HR Systems is preferred. Ability to communicate and interact well with a variety of personality types. Excellent communication, decision-making and problem-solving skills. Strong collaborative and presentation skills. Ability to work at all levels within the organization. Physical Requirements/Work Environment: Ability to sit, stand, bend and reach. Ability to lift, push, pull, up to, 25 lbs. Able to spend most working hours at a computer. Key Performance Indicators: Safety Retention ≥ the industry standard On time district training completion percentage at or above 95%.

Job Title: Talent Acquisition Specialist Department: Human Resources Reports to: Talent Acquisition Manager Role Status: Contract to Hire Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work. In this impactful Talent Acquisition role with GWH, you'll lead the full recruitment life cycle, connecting talented individuals with exciting opportunities and ensuring a fantastic candidate experience. Your core responsibilities involve identifying, engaging, and hiring qualified individuals who will thrive in our dynamic environment and contribute to our growth. By understanding GWH's evolving needs, you'll strategically fill crucial roles. You'll also collaborate with various teams to continuously refine our hiring process and foster positive connections across all departments. This position requires someone passionate about people and capable of working in a team setting with outstanding team. Essential Duties & Responsibilities: Collaborate closely with hiring managers to understand employment needs, confirm current job descriptions, and ensure proper documentation of open positions through authorized personnel request forms. Manage the full recruitment lifecycle within the Applicant Tracking System (ATS), including sourcing candidates through various methods (postings, resume reviews), screening applications, and referring top candidates to hiring managers for interviews. Oversee the completion of the hiring process, which includes initiating background and pre-employment checks, extending offer letters, and managing new hire documentation. Ensure accurate and timely completion of new hire onboarding tasks, such as verifying I-9 documentation, direct deposit information, and processing enrollment in Paycor, including facilitating new hire orientation. Develop and implement effective recruitment strategies in partnership with hiring managers, exploring both traditional and innovative avenues to attract qualified candidates, and analyze recruitment successes and challenges to propose and implement improvements. Cultivate and maintain relationships with external partners, including local job connections, colleges, universities, and placement agencies, and support community staffing initiatives as needed. Generate regular recruiting progress reports on hiring and vacancy numbers for all openings and provide updates to management. Maintain organized new hire records in Paycor and IMIGIT, and perform other duties as assigned. Educate and guide hiring managers on specific hiring and enrollment process expectations, ensuring the integrity and confidentiality of the staffing process. Additional Responsibilities: Demonstrate professionalism, good judgment, and a positive, cooperative attitude. Possess the ability to multitask, make timely decisions, adapt to change, and thrive in a fast-paced, team-oriented environment. Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Maintain punctuality, dependable attendance, and an appropriate professional appearance. Conduct work safely, maintain good housekeeping standards, ensure clear pathways, and keep work areas neat and clean. Always maintain a high level of confidentiality. Demonstrate the ability and flexibility to manage multiple tasks efficiently and meet deadlines. Be available for occasional after-hours and weekend work if necessary. Have reliable transportation. Adhere to all applicable local, state, and federal laws and regulations. Minimum Qualifications: A bachelor's degree or equivalent combination of education and relevant work experience is required. At least two (2) years of recruitment experience, preferably within a staffing agency with some supervisory oversight. Demonstrated in-house recruitment experience hiring for retail, manufacturing, or similar roles. Proficiency in using Applicant Tracking Systems (ATS) and other databases for sourcing, screening, and tracking candidates throughout the entire hiring process. Excellent written, verbal communication, and interpersonal skills. Strong computer skills, including proficiency in Microsoft Office Suite. Experience with Human Resources Management Systems (HRMS) is a plus. Key Performance Indicators (KPIs): Hiring Efficiency: Optimize the number of candidates needed to make a hire, demonstrating efficient sourcing and selection. Time to Fill: Minimize the time it takes to fill open positions, ensuring timely staffing to meet organizational needs. Data Integrity: Maintain meticulous accuracy and consistency in daily, weekly, and monthly staffing reports within the ATS and SharePoint. Process Excellence: Uphold the highest standards of integrity and compliance in all pre-screening, internal recruitment, and external staffing processes Physical Requirements/Work Environment: Ability to sit, stand, bend, and reach. Ability to lift, push, and pull, up to, 25 lbs. Able to spend most working hours at a computer.

Job Title: Cashier Department: Donated Goods Retail (DGR) Reports To: Store Manager FLSA Status: Non-Exempt Pay Rate: $13.00 hr Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. Obtains payment for merchandise by accurately itemizing and totaling customer purchasers and will process and display inventory on the sales floor. The Team Member is responsible for performing assigned duties and works within the framework of GWH's Mission and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH to maximize profitability to enhance our Mission. Essential Duties and Responsibilities: Provide excellent customer service always. Greet each customer and assist with basic questions about store operations and merchandise. Assist customers with finding desired items, as well as loading and unloading merchandise as needed. Responsible for merchandising of all products by maximizing presentation and floor layout. Place all hard and soft goods inventory from racks and carts to the sales floor in a timely manner. Ensure store recovery is accomplished by maintaining merchandising standards. Complete the 5-minute drill for the assigned area. Retrieve shopping carts from the parking lot or surrounding areas. Perform necessary housekeeping janitorial work for all sales floor areas including dressing rooms and bathrooms, keeping them free of dust, dirt, merchandise, trash, and clutter. Assist with the security and safety of GWH Team Members and property. Must report all work incidents and injuries immediately. Operate electronic cash register, credit card devices, and/or electronic Point of Sales (POS) payment management system. Remove hangers from cash wrap when needed and maintain an organized cash wrap area. Must meet production standards and ensure that all products are consistently being rotated on the sales floor. Notify Management of low or overstocked merchandise. Performs other duties as assigned by Management. Additional Responsibilities: Demonstrate professionalism and present a friendly, cooperative attitude. Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Must be punctual and have dependable attendance and maintain an appropriate appearance. Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean. Adheres to local, state, and federal laws and regulations. Minimum Qualifications: High school diploma or equivalent preferred. Excellent customer service skills. Able to perform basic math functions, including addition, subtraction, multiplication, and division. Ability to communicate and interact well with a variety of personality types. Retail sales experience is preferred. Must have reliable transportation. Key Performance Indicators (KPI): Budget Sales vs, Actual Sales Individual Average Transactions Change Round-Up as a % of Transactions (>30% and higher than the previous year). Work Integrity: Follows established procedures and processes donations timely with a sense of urgency. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc. Timely GWH LMS completion (training, etc.) Safety Culture: zero (0) accidents or near misses Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues. Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep. Timely GWH LMS completion (training, etc.) Customer Ambassador Program (CAP): Receiving surveys (getting customers to participate) and favorable feedback. Physical Requirements/Work Environment: The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time. An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate. I understand this and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management. I have read this , and I will be able to perform the essential functions of this position with or without accommodation. Team Member: ________________________________________________ Date: _______________ Manager: ______________________________________________________ Date: ______________ Job description subject to change.

Job Description Job Title: Skills Trade Instructor Division: Workforce Development Reports To: Director of Education and Training/Vocational Rehabilitation FLSA Status: Non-Exempt (Full-time, Hourly) Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. Provide instruction in multiple topics of industrial, commercial, electrical systems, and multi-dwelling maintenance to include, but not limited to the replacement and minor repair of items in the areas of Electrical, HVAC/EPA, Heat Pump installation and maintenance, Solar installation and storage, EVSE (Electric Vehicle Supply Equipment) for the Clean Tech Accelerator, Train-the-Trainer Program. This program involves shadowing two deployed student training cohorts taught by a training partner. The instructor trainee will be prepared for future cohort instructions and will be certified to teach specific courses within the Clean Tech Accelerator program. The course involves both theoretical and practical training components. The position will include classroom instruction, hands-on lab, recruitment and placement as well as business engagement. Essential Duties and Responsibilities: Deliver technical Clean Tech training curricula to trainees from diverse backgrounds Facilitate skills trade related training instruction and hands on lab courses. Prepares and updates course syllabi for each course. Keeps current on developments regarding instructional methodology. Develop, grade, administer and facilitate quizzes, exams or other tools used to evaluate student progress. Manage classroom activities by enforcing standards, rules, and regulations. Makes recommendations to the Senior Manager of Training regarding curriculum additions, deletions, or revisions. Serve as a leader and a role model, demonstrating high values, and mentoring junior staff members. Lead or assist in on-site solar and solar electrical installation work (train-the-trainer). Provides an evaluation of each student's performance. While working collaboratively with other personnel and service providers, is responsible for establishing a respectful relationship with persons served while helping the client gain skills and confidence that will empower them. Provide feedback to the Senior Manager of Training on course progress, suggested improvements or problems that may impact program quality or stability. Responsible for compiling, analyzing, and reporting data and outcomes measures as needed by funder requirements. Engaged with skills trade sector employers to place and support programs and training. Assist with strategy and planning, related to the overall program requirements and recruiting. Assists in identifying and resolving ethical and process dilemmas. Strong verbal and written communication, listening and presentation skills. Strong flexible interpersonal skills are required to interact effectively with employees and managers at all levels in the organization. Excellent organizational skills are required to ensure that multiple tasks receive adequate and timely attention. Demonstrated conflict resolution skills. Excellent interpersonal, communication, and leadership skills. Flexibility and willingness to embrace change, go the extra mile, and bring ideas and energy to a rapidly evolving organization. Good organization and time management skills Ability to gather data, compile information, and prepare reports. Ability to drive and possess a clean driving record. Work effectively and holistically with Career Center and other program staff to assure appropriate client/student recruitment, 95 percent graduation rate, 80 percent job placement, and 70 percent job retention rates. Performs other related tasks as assigned. Minimum Qualification: High school diploma. Good working knowledge of Microsoft Office desktop applications, Gmail, and Google Apps and telephone protocol. 5 years' demonstrated experience in building and/or apartment maintenance skills, to include but not limited to electrical, HVAC/EPA, pool maintenance, plumbing and appliance troubleshooting and repair/skilled trades and/or 2 years as a trainer of solar installation work. Excellent time management, problem solving, and communication skills. Candidate must have a valid state driver's license, own car, and active insurance. Requires reliable transportation and the ability to travel to various job shadowing sites as needed. Ability to manage and keep the attention of a cohort of trainees during 8-hour training sessions. Passion for Goodwill's mission related to renewable energy, community development, and helping families and communities in need. Highly reliable, accountable, and detail oriented. Critical Performance Factors: Support recruitment effort for five cohorts' each calendar year. Support assessment efforts for good fit candidates of the program. Educate and train upwards to 30 participants each calendar year. Maintain the 90% industry placement rate. Obtain a minimum of 80% successful Clean Tech Program (Curriculum Provided) Exam passing rate, with an increased passing rate, each cohort. Provide wrap around service referrals to 90% of participants to achieve a minimum of one short term goal identified on the needs assessment (IDP). Support in the coordination of three Career Pathway Graduation Ceremony's each calendar year. Preferred Qualifications: Associate's degree or higher. 5 years or more demonstrated experience in electrical systems industry. College / Vocational teaching experience. Bi-lingual (English / Spanish) ability a plus. Knowledge and experience with teaching adults. Good proficiency in Microsoft Office applications, Gmail, Google, including Excel. Certificate in solar or electrical or NABCEP certification preferred. Holds state electrical contractors license or electrician license. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties and Responsibilities. Physical Requirements/Work Environment: Ability to sit, stand, bend and reach. Ability to lift, push, pull, up to, 50 lbs.

Job Title: Soft Line Merchandising Specialist Department: Donated Goods Program (DGP) Reports To: Store Manager FLSA Status: Non-Exempt Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work. Position Summary: Responsible for sorting through soft line donations, separating sellable items from outlet products, and ensuring these items are appropriately hung on hangers and by department and category. Price basic clothing items using default pricing standards and name-brand clothing items according to GWH Guidelines. Responsible for processing these soft line donations from the backroom, ensuring merchandise is ready to be moved to the sales floor. Responsible for performing assigned duties and working within the framework of GWH's Mission and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH donations to maximize profitability and enhance our Mission. Essential Duties and Responsibilities: · Responsible for sorting soft goods (clothing, linens, etc.) according to GWH guidelines to maximize production. · Price merchandise by using the current GWH baseline pricing guidelines. · Keep abreast of industry trends, merchandising, and competitive pricing. · Carefully inspect all items to ensure they meet GWH quality standards. · Responsible for hanging all approved sorted goods on appropriate hangers. · Ensure that all hung goods are placed in size order by department. · Ability to work quickly to meet the required GWH production standards. · Provide excellent customer service. · Greet each customer and assist with basic questions about store operations and merchandise as needed. · Assist with keeping production supplies available. · Assist with loading and unloading merchandise as needed. · Receive and record donations as needed. · Assist with sorting donations according to GWH guidelines as assigned. · Assist with the security and safety of GWH associates and property. · Assist in floor recovery as needed. · Perform necessary janitorial work. · Performs other duties as assigned by Management. Additional Responsibilities: · Demonstrate professionalism and present a friendly, cooperative attitude. · Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment. · Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. · Must be punctual, have dependable attendance, and maintain an appropriate appearance. · Must safely conduct work; maintain good housekeeping standards, have all the aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean. · Adheres to local, state, and federal laws and regulations. Minimum Qualifications: · High school diploma or equivalent preferred. · Excellent customer service skills. · Retail sales experience is preferred. · Ability to communicate and interact well with a variety of personality types. · Ability to work a flexible schedule. · Must have reliable transportation. Key Performance Indicators: 1. Equipment Management 2. Production Management 3. Work Integrity: Follows established procedures and processes donations timely with a sense of urgency. 4. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc. 5. Timely GWH LMS completion (training, etc.) 6. Safety Culture: zero (0) accidents or near misses 7. Attendance: Work schedule as assigned, notify leadership as needed, and no recurring issues. 8. Image: Personal image, and keeps work area/location clean, safe, and organized with no donor creep. Physical Requirements/Work Environment: The ability to continuously stand/walk for the duration of a shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders, and climb a ladder. Able to lift up to 40 lbs. (fixture parts, cartons of product). An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is usually moderate. I understand this and requirements, and am expected to complete all assigned duties. I also understand that the job functions may change, and I may be transferred to another location at the discretion of management. I have read this , and I will be able to perform the essential functions of this position with or without accommodation. Associate: ____________________________________________________ Date: _______________ Manager: _____________________________________________________ Date: ______________ Job description subject to change.

Title: Temporary Assistant Attorney General II - Savoy 1001 State Dept: Office of Attorney General Internal Dept: Goodwill Temporary Services Status: Non-Exempt - Full Time Salary/Pay Rate: $40.00 per hour, weekly pay Hours: Mon to Fri, 8:00am to 5:00pm Performs attorney work for the Child Support Division. Work involves representing state interest in judicial and administrative matters, and providing legal advice, consultation and technical assistance to the Child Support Program and staff. EXAMPLES OF WORK PERFORMED TAAGs will assist Office of the Attorney General Attorneys in legal proceedings to locate, establish, enforce, modify or terminate court orders for child support and medical support. Represents the State of Texas in administrative hearings, Provides legal advice, consultation and technical assistance to the Child Support Program Develops and delivers training Skill in legal writing, mediation, and negotiation Supporting OAG trial lawyers by preparing sound opinions, conducting investigations and performing legal research Experience: One-year experience in handling Family Law cases in the state of Texas Experience in handling a high volume legal practice. Education: Graduation from an accredited law school with a Juris Doctor (J.D.) degree. Licensing: Must be licensed to practice Law in the state of Texas. Physical Requirements/Work Environment: - Ability to sit, stand, bend and reach. - Ability to lift, push, pull, up to 25 lbs.

Job Title: Career Navigator (SCV) Department: Workforce Development (WFD) Reports to: Program Coordinator, SCV FLSA Status: Non-Exempt - Full time Salary: $21.10 per hr Hours: Mon to Fri, 8:00am to 4:30pm Address: 215 W 20th St, Houston, TX 77008 Resume is required indicating experience. Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work. Responsible for enrolling and providing services to 500 participants enrolled in other WFD Programs in Region 1 and Region 4 annually. Before enrollment, the potential participant must meet the Asset Limited, Income, Constrained, Employed (ALICE) financial threshold. Assists participants with services that include case management, financial literacy, career skills training, employment, and retention services. Advises participants on labor market trends and suggests career pathway training or retraining available through the Houston Academy for Career Development and any other training programs that partner with GWH. Essential Duties and Responsibilities: Responsible for assuring that WFD follows all regulatory and accreditation standards. Provides intensive, comprehensive employment case management and career planning services to participants that align with the Client Journey Model Maintains a rolling caseload per program requirements. Review documentation necessary to ensure the participants meet the ALICE financial guidelines, GWH's customer flow, and Standard Operating Procedures (SOP). Monitors and evaluates participant progress through individualized client journey plan; provides guidance and coaching to help participant resolve issues and remain motivated to obtain and maintain credentials and employment. Maintain real-time data entry, electronic and hard copy confidential files, and input necessary information into CaseWorthy (data management system), including progress reports, case notes, and completion and retention documentation. Verify client data entries by reviewing, correcting, or reentering data. Ensure staff is informed when account information is incomplete and follow up with the program teams to support and assist with data entry corrections. Review participant employment needs and the Individualized Journey Plan (IJP) to lay out job training plans and potential co-enrollment opportunities in other GWH career pathway programs. Provide referrals to safety net programs (211, Family Houston, etc.) to ensure workforce members are connected to additional services and support WFD. Provide information on 2nd Century Vision to participants to support the Talent Pipeline initiative (a work-based learning program). Works with Career Connection Team Members to prepare job seekers for employment, including resume preparation, interviewing skills, and workplace etiquette. Provide an onsite presence at GWH Select Stores to aid customers, donors, and partners. Conducts employment readiness workshops and one-on-one coaching to co-enrolled participants. Support Career Connection Team by participating in orientation, coordinating hiring events, and employer engagement. Maintains accurate and up-to-date data entry for billing purposes. Attend all required United Way of Great Houston meetings, trainings, and events. Work closely with navigating agencies for cross-referrals to strengthen community partnerships. Refer participants to the Integrated Client Journey (ICJ) Tech Tool. Ensures that participants understand and conform to program policies and expectations. Provides job development assistance by working with Career Connection Team Members and matching participants to appropriate jobs. Assist with the reasonable accommodation process. Place participants in industry-related employment, providing ongoing follow-ups for retention records. Support participants with maintaining employment, including providing resources for job sustainability. Other duties as assigned by Management. Additional Responsibilities: Demonstrate professionalism and good judgment and present a friendly, cooperative attitude. Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Must maintain a high level of confidentiality. Must be punctual, have dependable attendance, and maintain an appropriate appearance. Ability to coordinate, motivate, and work well with others. Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; keep work areas neat and clean. Adheres to local, state and federal laws and regulations. Minimum Qualifications: Bachelor's Degree is preferred. Minimum of two (2) years of workforce development, career services and/or human services experience. Excellent computer skills (proficient in Microsoft Office). Excellent written and verbal communication skills. Experience working with individuals experiencing homelessness is preferred. Ability to communicate and interact well with a variety of personality types. Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop practical approaches to address any issues. Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans. Must have reliable transportation. Key Performance Factors: Meet or exceed all portfolio programs' outputs, outcomes, and goals by serving 500 individuals annually. Meet program and participant training and employment outcomes. Encourage co-enroll eligible participants into GWH's career pathway opportunities. Ensure data utilization and accuracy of 90% or higher by conducting regular audits of CaseWorthy reporting. Execution of WFD projects as assigned. Physical Requirements/Work Environment: Ability to sit, stand, bend, and reach. Ability to lift, push, pull, up to 25 lbs.

Job Title: Donor Greeter Department: Donated Goods Retail (DGR) Reports To: Store Manager FLSA Status: Non-Exempt Pay: $13.00 hr. Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. Accepts donations according to GWH guidelines. Sort and process donations in preparation for the next steps in the GWH river process. Responsible for performing assigned duties adhering to and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH to maximize profitability to enhance our Mission. Essential Duties and Responsibilities: Greet each donor to accept donations with a cheerful and pleasant disposition. Provide excellent customer service. Unload and sort materials in the donation area according to GWH guidelines. Maintain accurate records of donations and issue completed donation receipts to all donors. Ability to communicate directly with the Transportation Department and participate in online meetings. Assist with keeping production supplies available. Assist with loading and unloading merchandise and equipment as needed. Assist with the security and safety of GWH team members and property. Perform necessary janitorial work. Must report all work incidents and injuries immediately. Performs other duties as assigned by Management. Additional Duties: Demonstrate professionalism and present a friendly, cooperative attitude. Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Must be punctual and have dependable attendance and maintain an appropriate appearance. Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists are clear and free from clutter, and keep work areas neat and clean. Adheres to all GWH policies and procedures. Minimum Qualifications: Ability to communicate and interact well with a variety of personality types. Poses excellent customer service skills. Retail sales experience is preferred. High school diploma or equivalent preferred. Ability to work a flexible schedule. Must have reliable transportation. Key Performance Indicators (KPI): Donor # vs. Last Year Pre-sort Productivity Equipment Management Production Management Work Integrity: Follows established procedures and processes donations timely with a sense of urgency. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc. Safety Culture Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues. Image: Personal image keeps the work area/location clean, safe, and organized with no donor creep. Customer Ambassador Program (CAP): Receiving surveys (getting customers to participate) and favorable feedback. Physical Requirements/Work Environment: The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time. An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate. I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.

Job Title: Donor Acquisition Specialist Department: Donated Goods Program (DGP) Reports To: ADC Area Manager FLSA Status: Non-Exempt Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. Exhibits excellent donor service though performing GRATIS procedures (see below) when accepting donations according to GWH guidelines at an Attended Donation Center (ADC) location. Sort and process donations. Responsible for performing assigned duties adhering to and all policies and procedures, to ensure the efficient and cost-effective operation and stewardship of GWH to maximize profitability to enhance our Mission. Essential Duties and Responsibilities: Greet each donor to accept donations with a cheerful and pleasant disposition. Perform GRATIS when accepting donations: GREET - Greet the donor at their vehicle with a smile. RECEIPT - Have a printed Receipt in hand to give to the donor. ASSIST - Assist the donor with unloading their donations and handling them with care. THANK - Thank the donor for their donation. INVITE - Invite the donor to return to donate again! SORT - Sort all donations into hardlines or softlines with urgency. Provide excellent customer service, show appreciation to donors, and invite them to return. Collect donations using donation carts and sort them out into categories. Maintain accurate records of donations and issue completed donation receipts to all donors. Ability to communicate clearly and directly with their immediate manager as well as the Transportation Department and other key leadership personnel. Assist with keeping production supplies available. Assist with loading and unloading donations and equipment as needed. Assist with the security and safety of GWH team members and property. Perform necessary janitorial work. Must report all work incidents and injuries immediately. Performs other duties as assigned by management. Additional Duties: Demonstrate professionalism and present a friendly, cooperative attitude. Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Must be punctual, have dependable attendance, and maintain an appropriate appearance. Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; and keep work areas neat and clean. May be asked to attend training sessions and participate in activities outside GWH. Adheres to local, state, and federal laws and regulations. Minimum Qualifications: Previous customer service experience is preferred. Ability to communicate and interact well with a variety of personality types. Poses excellent customer service skills. Retail sales experience is preferred. High school diploma or equivalent preferred. Ability to work a flexible schedule. Must have reliable transportation. Key Performance Indicators (KPI): Donor # vs. Last Year Equipment Management Production Management Transportation Dwell Time Work Integrity: Follows established procedures and processes donations timely with a sense of urgency. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc. Safety Culture Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues. Image: Keeps work area/location clean, safe, and organized with no donor creep. Physical Requirements/Work Environment: The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time. An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.

Job Title: Store Manager, Assistant Store Manager, Retail Team Lead Department: Central Candidate Pool Reports To: District Director FLSA Status: Exempt, Non- Exempt Exempt Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. Under the leadership of the District Director, the Store Manager is responsible for the day to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce. Essential Duties and Responsibilities: • Responsible for all management duties including opening/closing, all day-to-day store operations, and all Team Members. • Reviews, contributes and operates within the store's budget and the budgeted expense-to-revenue ratio. • Responsible for hiring, training, supervising, and evaluating as well as the development of Team Members within the framework of GWH policies, procedures, and the Team Members' .• Maintain open availability to assist the store with management and leadership needs to include time frames outside of the management rotating schedule if needed. • Adhere to working the established rotating schedule unless otherwise directed or approved by the District Director. • Manage and influence the team by communicating clear company goals daily, weekly, monthly, and annually. • Partner with the assistant store manager to create, prepare and post schedules, reviews/approves electronic time sheets, and monitors labor hours. • Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe. • Execute GWH's workflow as designed by training, coaching, and documenting team member performances while assessing production progress on an hourly basis • Prepares and administers personnel and disciplinary actions and evaluations. • Complete and maintain work orders, purchase orders, supply orders, petty cash, and expense reports and ensure these are submitted in a timely manner. • Ensures the Safety Program is being managed efficiently. • Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.). • Help ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures. • Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure team members are meeting minimum expectations. • Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures Performs other duties as assigned by Management. Additional Responsibilities: • Demonstrate professionalism and present a friendly, cooperative attitude. • Ability to multi-task, make quick decisions, adapt to change, and work in a teamoriented, fast-paced environment. • Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles. • Must be punctual and have dependable attendance and maintain an appropriate appearance. • Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean. • May be asked to attend training sessions and participate in activities outside GWH. • Adheres to local, state and federal laws and regulations. Minimum Qualifications: • Bachelor's Degree or equivalent in work experience is preferred. • Minimum of two (2) years of management/supervisory experience is preferred. • Two (2) years of retail sales experience is preferred. • Good computer skills. • Excellent time management and organizational skills. • Ability to communicate and interact well with a variety of personality types. • Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts. • Must have reliable transportation. Key Performing Indicators: 1. Transaction Value (Assigned District vs goal) 2. Donor Value (Assigned District vs budget) 3. Donors Integrity and Growth (Assigned District vs budget) 4. Budget Sales vs Actual Sales (Assigned District vs budget) 5. Payroll as a Percent of Revenue (Assigned District vs goal) 6. Budgeted Profit vs Actual Profit (Assigned District vs goal) 7. Retention Rate (Measured by annual leadership retention vs LY, 30-New Hire day vs goal, and Annual Retention Rate vs LY) 8. Customer Service (Feedback from team, and secret shopper and donor ratings for assigned district) 9. Change Round up as a % of Transactions (>30% and higher than previous year) 10. Active with Zero hours TMs vs Goal (Zero (0) - 28+ days) (Assigned District) 11. Administration - Performance management/Training (Assigned District at

Job Title: Dock Worker 1 Department: Donated Goods Retail (DGR) Reports to: Dock Manager FLSA Status: Non-Exempt Pay Rate: $14.00 / Hour Shift Available: (6:00am-2:00pm, 2:00pm-10:00pm, 10:00pm-6:00am) (Weekend availability is a must) Mission Support: To help people achieve their full potential through the dignity and power of work. The sale of donated and new goods at Goodwill Houston (GWH) enables the organization to offer a variety of training and employment services, promote self-sufficiency and contribute to community conservation through repurposing, reusing and recycling. Position Summary: Responsible for processing goods and keeping equipment emptied for transportation flow according to GWH policy and to ensure the efficient and cost-effective operation and stewardship of the outlet store and donation center to maximize profitability for mission services funding. Essential Duties and Responsibilities: Demonstrates GWH's Core Values in all actions. Ensures adherence to Guiding Principles and CARF standards. Ensures alignment and consistency of all aspects of the outlet store operations. Operates assigned equipment in a safe manner in accordance with organizational and safety policies and procedures. Processes donated goods efficiently and effectively based on GWH's needs and adapts to changes in commodities processing as assigned. Bales merchandise, identify and demonstrate understanding of items that can be baled together or items that cannot be baled but should be process separately. Assist with quality control assurance. Maintains accurate bale count with production equivalent to 8-10 bales per 8- hour shift, averaging over 1 bale per hour. As assigned, sort totes and processes each tote with a sense of urgency. Must be able to ensure that all products are constantly being rotated. Assist in efficient movement of goods on the dock or production areas, and when loading and unloading trucks with the aid of material handling equipment as needed. Fills Outlet boats with product and rotates on and off the floor per rotation schedule. Sorts product into appropriate salvage, recycling, and trash based on current commodity expectations. Operates assigned material handling equipment in a safe and prudent manner in accordance with the laws of the State of Texas and GWH safety policies and procedures. Maintains processing area in a neat and clean condition. Use safe work procedures and personal protective equipment as required (i.e. lifting, use of proper equipment, etc.) and reports incidents and injuries immediately to a supervisor. Follows the identified compliance standards and GWH guidelines for processing different commodities. Report equipment, machinery, and other GWH property repairs and/or maintenance to a Manager in a timely manner. Daily completes required paperwork (e.g. forklift pre-use safety inspection, logs, maintenance reports, etc.) in an accurate and timely manner, in accordance with policies and procedures. Establishes and maintains a cooperative, functional work relationship with all Team Members. Follows all GWH Guiding Principles and Core Values. Performs other duties as assigned by Management. Minimum Qualifications: High school diploma or equivalent preferred. Ability to work independently Must have reliable transportation. Ability to multi-task, make quick decisions and work in a team oriented, fast paced environment. Must have punctual and dependable attendance. Free from alcohol and drugs. Physical Requirements/Work Environment: Ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull. Ability to lift up to 40 pounds and occasionally lift and/or move up to 100 pounds. Must be able to stand for extended periods of time. Specific vision abilities including close vision, peripheral vision, depth perception and the ability to adjust focus. Work environment includes exposure to outdoor temperatures and moderate noise levels. Training and Experience: Six months of experience as a Material Handler, or equivalent work experience required. Proficiency in Salvage tracking & reporting. Some previous spotter experience preferred. Safety certifications preferred Knowledgeable in all loading techniques for all salvage load types. I understand this job description, requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.

JOB DESCRIPTION Job Title: Project Manager, Eagle Investor Academy Department: Workforce Development (WFD) Reports To: Vice President of Workforce Development FLSA Status: Exempt Job Summary: The Project Manager for the Eagle Investor Academy will oversee the planning, development, and execution of the Eagle Investor Program, which empowers underserved high school students by providing entrepreneurship education, business skills, and exposure to the innovation ecosystem. Over the next five years, this role will also expand the program to include additional populations served by Goodwill Houston, such as youth and young adults (ages 18-24), veterans, and justice-impacted individuals. The Project Manager is expected to exercise sound judgment and maintain professionalism in all tasks, ensuring full compliance with regulatory and accreditation standards within Goodwill Houston's Workforce Development Department. Essential Duties and Responsibilities: Program Strategy & Operations: Collaborate with the Senior Director of Workforce Development to align the Eagle Investor Program's vision and strategy with Goodwill Houston's service delivery and compliance requirements. Data Management & Reporting: Ensure accurate and timely entry of target outcomes into the Caseworthy data management system. Performance Monitoring & Team Support: Monitor and evaluate program performance; provide coaching and support to team members to help them achieve key performance indicators (KPIs) and service delivery goals. Outreach & Recruitment: Engage with schools and community organizations serving underserved high school students to recruit participants. Partner with faculty and student leaders to facilitate content delivery during on-campus club meetings. Event Planning & Coordination: Develop a calendar of events for the Eagle Investors program, in collaboration with participating schools. Coordinate 5-6 Saturday events throughout the school year. Organize and facilitate the Capstone Event, including the Rice Business Plan Competition, and identify alternative events for younger students. Event Logistics: Secure venues, arrange for speakers, manage logistics, and coordinate catering for events. Ensure the content for each session is current, engaging, and relevant, including topics such as innovation, financial literacy, and professionalism. Collaborate with faculty to register students, obtain signed waivers and photo releases, and ensure all event logistics are in place. Develop detailed event agendas and run-of-show schedules. Content Development: Regularly update program content to keep it fresh and engaging, including graphics, videos, and event slide decks. Create interactive activities, such as student-led discussions and games, to encourage active participation. Student Supplies & Professional Development: Order and manage supplies, such as business cards and polo shirts for active participants. Coordinate professional attire for students attending pitch competitions, including business shirts, slacks, blouses, ties, and blazers. Fundraising & Sponsor Relations: Reach out to corporate donors and other potential sponsors, crafting compelling value propositions to support the program. Coordinate special events for top sponsors, such as exclusive invites to the Rice Business Plan Competition. Volunteer Management: Recruit, communicate with, and manage volunteers to support the program. Technology & Social Media Proficiency: Utilize PowerPoint, email, spreadsheets, databases, and social media to support program operations and communications. General Skills & Professionalism: Demonstrate excellent communication skills, both written and verbal. Proactively plan and maintain a keen attention to detail. Exhibit professionalism at all times, including punctuality, appropriate business attire, and clear communication. Build strong rapport with students and stakeholders, showing empathy and engagement. Child Protection & Compliance: Ensure child protection best practices are followed and compliance standards are met at all times. Travel & Flexibility: Travel to various locations as required for program activities. Other Duties: Minimum Qualifications: Bachelor degree is required. Minimum of two (2) years of workforce development, career services, and/or human services experience Computer skills - proficient in Microsoft Office, including Excel and Power Point. Resourceful, detail oriented, able to prioritize and manage multiple tasks. Ability to supervise multiple career pathway programs. Ability to interpret, explain and apply principles of employment and training administration. Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches to address those issues. Ability to plan, implement and evaluate the achievement of goals, objectives and work-plans. Ability to coordinate, motivate and work well with others; experience in a team environment. Excellent written and verbal communication skills with a working knowledge of grammar usage, letter writing skills and proofreading. Must be able to set goals and complete duties and assignments under strict deadlines. Must maintain a high level of confidentiality. Enthusiasm for organization's mission. Must be able to work independently and within a larger team. Critical Performance Factors: Meet or exceed established outputs, outcomes, and goals for the (calendar/fiscal) year. Ensure data utilization and accuracy of 90 percent or higher by conducting regular audits of Caseworthy reporting. Ensure all data reports, funding applications and administrative documents are reviewed prior to submission for senior director level approval. Execution of WFD projects as assigned Physical Requirements/Work Environment: The physical demands/work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull. The employee must be able to lift up to 20 pounds.

Job Title: Driver (Class A) CDL Department: Donated Goods Retail (DGR) Reports To: Director of Operations FLSA Status: Non-Exempt Schedule: 7pm-7am Thursday - Sunday Pay Range: $28.50 per hour Address: 9320 Highway 6 North, Houston, TX 77095 Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and to meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. A Driver will safely operate GWH and/or leased vehicles to distribute goods and equipment to multiple retail locations in the greater Houston area. Complete pick-ups and deliveries while assisting with loading and unloading responsibilities as assigned. Daily routes will be assigned to ensure the timely and efficient flow of goods. Essential Duties and Responsibilities: Deliver and pick-up goods and equipment from GWH retail locations. Safely deliver truck loads within the assigned timeframe. Must safely secure and transport empty equipment to GWH locations. Always use safe driving practices. Complete daily inspection reports and report all defects to Dispatch and/or the Supervisor. Load and unload goods, equipment and/or salvage at GWH Stores, Outlets and ADCs. Complete daily routes as assigned. Maintain contact with Dispatch and the Supervisor for routing and instructions. Transport merchandise in a safe, efficient manner. Collaborate with the team members at the location to safely load and unload vehicles. Notify Supervisor and Dispatch of all unplanned stops or any action that would interfere with the assigned routes. Must be punctual and have dependable attendance. Performs other duties as assigned by Management. Additional Responsibilities: Demonstrate professionalism and presents a friendly, cooperative attitude. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles. Must be able to work 10 to 14 hrs. per day, four (4) days a week with flexibility to wok a 5 th day as needed. Ability to multi-task, make quick decisions and work in a team-oriented, fast-paced work environment. Must maintain an appropriate appearance and adhere to GWH's dress code. Must conduct work in a safe manner and report all accident and/or injuries immediately. Adheres to local, state, and federal laws and regulations. Must have reliable transportation. Free from drugs and alcohol. Minimum Qualifications: High school diploma or equivalent preferred. Must have a valid class A TX Driver's License. 1-2 years of driving experience is preferred. Ability to communicate, read and write in English. Good time management and organizational skills. Ability to communicate and interact well with a variety of personality types. Must have reliable transportation. Critical Performance Factors/Key Performing Indicators: Safe Miles Driven Dwell Time On Time Deliveries Out of Route Miles Set Run Execution % Physical Requirements/Work Environment: The ability to continuously stand/walk for duration of shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to, 40 lbs. (fixture parts, cartons of product) and occasionally move up to 100 lbs. Must posses the ability to get in and out of and drive a heavy-duty truck. Must have the ability to sit for long periods of time. Indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate. I understand this , requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management. I have read this job description, and I will be able to perform the essential functions of this position with or will

Job Title: Retail Team Lead Department: Donated Goods Retail (DGR) Reports To: Store Manager FLSA Status: Non-Exempt Payrate: $16.00 Location: 215 W. 20th Houston TX 77008 Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we changes lives through the power of work. Position Summary: Under the leadership of the Store Manager and District Director, the RTL will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce. Essential Duties and Responsibilities: Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day to day store operations. Manage and influence team by communicating clear company goals daily, weekly and monthly. Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe. Supervise and assist with the training and development of Team Members. Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston (GWH) policies and procedures. Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures. Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.). Performs other duties as assigned by management. Additional Responsibilities: Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members. Ability to multi-task, make quick decisions, adapt to change, and work in a team-orientated, fast-paced environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Priciples. Must conduct work in a safe manner; maintain good houskeeping standards, have all aisles and pathways to fire exists clea and fee from clutter, and keep wokr areas neat and clean. Adheres to local, state and federal laws and regulations. Minimum Qualifications: High school diploma or equivalent preferred. One (1) to two (2) years of retail sales experience is preferred. Management/Supervisor one (1) or more years' experience is preferred. Basic computer skills. Good time management and organizational skills. Ability to communicate and interact well with a variety of personality types. Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Must have reliable transportation. Key Performing Indicators (KPI): Transaction Value (Assigned District vs. Goal) Donar Value (Assigned District vs Budget) Donors Integrity and Growth (Assigned District vs. Budget) Budget Sales vs. Actual Sales (Assignd District vs. Budget) Payroll as a Percent of Revenue (Assigned Districts vs. Goal) Budgeted Profit vs. Actual Profit (Assigned District vs. Goall) Retention Rate (Measured by annual leadership retention vs. LY, 30-New Hire date vs. goal, and Annual Retention Rats vs. LY) Customer Service (Feedback from team, and secret shopper and donor ratings for assigned district) Change Roundup as a % of Transaction (>30 and higher than previous year) Active with Zero hours TMs vs Goal (Zero (0) - 28+ days) (Assigned District) Administration - Performance management / Training (Assigned District at Reporting- Team Meetin Minutes, Safety, Over/Short (Assigned District) Safety - 95% quarterly safety metric score GWH LMS Training completion Physical Requirements/Work Environment: The ability to continuously stand/walk for duration of shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to, 40 lbs. (fixture parts, cartons of product). An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate. I understand this and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be tranferred to another location at the discretion of Management. I have read this job description, and I will be able to perform the essential functions of the position with our without accomodation.

JOB DESCRIPTION Job Title: Employment Specialist (River Oaks Career Center) Department: Workforce Development (WFD) Reports to: Sr. Manager of River Oaks Career and Veterans Center FLSA Status: Non- Exempt Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and advancing the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work. Assists participants with career planning and career decision-making processes, including intensive career counseling, assessment, enrollment into Career Pathways, job search assistance, and retention services. Responsible for the development of competitive and/or supported jobs for individuals who have barriers to employment. Must exercise good judgment and due diligence when performing duties and communicating on behalf of GWH. Essential Duties and Responsibilities: Responsible for assuring that WFD is in compliance with all regulatory and accreditation standards. Provide intensive, comprehensive employment case management and career planning services to participants enrolled in the program and the Career Center. Maintain a rolling caseload per program requirements. Review assessments of participants' employment and training needs, individualized employment plans, etc., to guide job training plans and potential co-enrollment into other GWH programs and make referrals for occupation skill training as needed. Cultivate and maintain relationships with partnering agencies and make appropriate referrals to those agencies that will assist participants with supportive services, which are designed to help mitigate barriers and enhance employability. Accompany clients to job-related search activities, events, and job interviews. Assist in orienting clients with the host employer's policies, standard operating procedures, and performing time and motion studies (or task analysis). Monitor and evaluate participant progress through an individualized employment plan, provide guidance and coaching to help resolve issues, and remain motivated to obtain/maintain credentials and employment. Work with the Career Center Team to prepare job seekers for employment, including resume preparation, interviewing skills, and workplace etiquette. Conduct employment readiness workshops and provide one-on-one job coaching. Maintain accurate and up-to-date data entry for billing purposes. Ensure that participants understand and conform to program policies and expectations. Place participants in industry-related employment, providing ongoing follow-ups for retention records. Support participants with maintaining employment, including providing resources for job sustainability. Maintain real-time data entry, electronic and hard copy confidential files, and input necessary information into CaseWorthy and Change Machine (data management systems), including progress reports, case notes, completion, and retention documentation. Track all job development activities, workshops, classes, internships, etc. Ensures data accuracy in databases for assessment, enrollments, and case-management services at 30, 60, 90, 180, 270, and 365-day follow-up, referrals, and Individual Development Plans (IDP). Travel to multiple locations as needed. Other duties as assigned by management. Additional Responsibilities: Demonstrate professionalism and good judgment and present a friendly, cooperative attitude. Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment. Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Must be punctual and have dependable attendance and maintain an appropriate appearance. Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter. Adhere to local, state, and federal laws and regulations. Minimum Qualifications: A bachelor's degree is preferred. Minimum of two (2) years of workforce development, career services, and/or human services experience. Excellent computer skills (proficient in Microsoft Office). Excellent written and verbal communication skills. Understands strategic planning, budgets, marketing, and research. Ability to communicate and interact well with a variety of personality types. Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop effective approaches to address any issues. Must have reliable transportation. Key Performance Indicators (KPI): Meet or exceed all portfolio programs' outputs, outcomes, and goals for the (calendar/fiscal) year. Ensure data utilization and accuracy of 90% or higher by conducting regular audits of CaseWorthy reporting. Ensure enrollments, case notes, and documents are updated within 24 hours of services or information received. Prepare weekly KPIs and monthly status reports. Ensure all data reports, funding applications, and administrative documents are reviewed prior to submission for director approval. Execute WFD projects as assigned. Physical Requirements/Work Environment: Ability to sit, stand, bend, and reach. Ability to lift, push, pull up to 25 lbs.

Job Title: Hard Lines Merchandising Specialist Department: Donated Goods Retail (DGR) Reports To: Store Manager FLSA Status: Non-Exempt Pay Rate: $14.00 hr. Shift: Part-Time Open Availability Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. Responsible for sorting through hardline donations and separating sellable items from outlet product. Research prices and price items according to GWH guidelines. Sort and process donations. Responsible for performing assigned duties and work within the framework of GWH's Mission and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH donations to maximize profitability to enhance our Mission. Essential Duties and Responsibilities: Research merchandise value using current GWH baseline pricing guides or utilize the internet to price merchandise. Keep abreast of industry trends, merchandising, and competitive pricing. Provide excellent customer service. Ability to work quickly to meet required GWH production standards. Ensure product is continually being rotated. Provide excellent customer service. Greet each customer and assist with basic questions about store operations and merchandise as needed. Assist with keeping production supplies available. Assist in merchandising produced goods on the sales floor per guidelines. Assist with loading and unloading merchandise as needed. Receive and record donations as needed. Assist with sorting donations according to GWH guidelines as assigned. Notify the manager of low or overstocked merchandise. Assist with the security and safety of GWH Team Members and property. Assist in floor recovery as needed. Perform necessary janitorial work. Must report all work incidents and injuries immediately. Performs other duties as assigned by Management. Additional Responsibilities: Demonstrate professionalism and present a friendly, cooperative attitude. Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles. Must be punctual and have dependable attendance and maintain an appropriate appearance. Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean. Adheres to local, state, and federal laws and regulations. Minimum Qualifications: A high school diploma or equivalent is preferred. Able to perform basic math functions (i.e., addition, subtraction, multiplication, and division). Ability to communicate and interact well with a variety of personality types. Excellent customer service skills. Retail sales experience is preferred. High school diploma or equivalent preferred. Ability to work a flexible schedule. Must have reliable transportation. Key Performing Indicators: Equipment Management Production Management Work Integrity: Follows established procedures and processes donations timely with a sense of urgency. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc. Timely GWH LMS completion (training, etc.) Safety Culture: zero (0) accidents or near misses Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues. Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep. Physical Requirements/Work Environment: The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time. An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate. I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.

Job Title: Donor Greeter Department: Donated Goods Retail (DGR) Reports To: Store Manager FLSA Status: Non-Exempt Pay: $14.00 hr. Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. Accepts donations according to GWH guidelines. Sort and process donations in preparation for the next steps in the GWH river process. Responsible for performing assigned duties adhering to and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH to maximize profitability to enhance our Mission. Essential Duties and Responsibilities: Greet each donor to accept donations with a cheerful and pleasant disposition. Provide excellent customer service. Unload and sort materials in the donation area according to GWH guidelines. Maintain accurate records of donations and issue completed donation receipts to all donors. Ability to communicate directly with the Transportation Department and participate in online meetings. Assist with keeping production supplies available. Assist with loading and unloading merchandise and equipment as needed. Assist with the security and safety of GWH team members and property. Perform necessary janitorial work. Must report all work incidents and injuries immediately. Performs other duties as assigned by Management. Additional Duties: Demonstrate professionalism and present a friendly, cooperative attitude. Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Must be punctual and have dependable attendance and maintain an appropriate appearance. Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists are clear and free from clutter, and keep work areas neat and clean. Adheres to all GWH policies and procedures. Minimum Qualifications: Ability to communicate and interact well with a variety of personality types. Poses excellent customer service skills. Retail sales experience is preferred. High school diploma or equivalent preferred. Ability to work a flexible schedule. Must have reliable transportation. Key Performance Indicators (KPI): Donor # vs. Last Year Pre-sort Productivity Equipment Management Production Management Work Integrity: Follows established procedures and processes donations timely with a sense of urgency. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc. Safety Culture Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues. Image: Personal image keeps the work area/location clean, safe, and organized with no donor creep. Customer Ambassador Program (CAP): Receiving surveys (getting customers to participate) and favorable feedback. Physical Requirements/Work Environment: The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time. An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate. I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.

Job Title: Assistant Store Manager Department: Donated Goods Retail (DGR) Reports To: Store Manager FLSA Status: NonExempt 3501 Garth Rd Ste 100Houston TX 77521 Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. Under the leadership of the Store Manager and District Director, the Assistant Store Manager will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce. Essential Duties and Responsibilities: Management responsibilities including opening/closing, all day-to-day store operations, and management of store employees including recommendations for employee change of status decisions. Adhere to working the established rotating schedule unless otherwise directed or approved by the District Director. Maintain open availability to assist the store with management and leadership needs to include time frames outside of the management rotating schedule if needed. Consistently partake in weekly interviews of external candidates as outlined by the staffing strategy to maintain staffing levels in alignment with budgets. Ensure completion of the daily management duties as provided GWH's leadership team. Actively participate and complete all required training and development activities. Manage and influence the team by communicating clear company daily, weekly, and monthly goals. Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe. Partner with the store manager to create and post team member schedules in a timely manner while properly leveraging the HRM system. Execute GWH's workflow as designed by training, coaching, and documenting team member performances while assessing production progress on an hourly basis. Authority to hire and fire and any suggestions and recommendations as to the hiring, firing, promotion, or any other change in status of other Team Members will be given particular weight. Preparing and administering personnel and disciplinary actions. Ensures store supplies and bank orders are placed in a timely manner. Supervise and assist with the training and development of Team Members. Help ensure the proper handling and processing of incoming donation flow in and out of the store by always utilizing proper equipment according to GWH policies and procedures. Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure team members are meeting minimum expectations. Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.). Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures. Must be punctual and have dependable attendance. Performs other duties as assigned by Management. Additional Responsibilities: Demonstrate professionalism and presents a friendly, cooperative attitude. Ability to multi-task, make quick decisions, adapt to change, and work in a teamoriented, fast-paced environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles. Must maintain an appropriate appearance. Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean. Adheres to local, state, and federal laws and regulations. Minimum Qualifications: High school diploma or equivalent preferred. Management experience is preferred. 1-2 years of retail sales experience is preferred. Basic computer skills. Good time management and organizational skills. Ability to communicate and interact well with a variety of personality types. Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Must have reliable transportation. Critical Performance Factors/Key Performing Indicators: Sales vs. Budget Production (Hang Count, etc.) vs. Goal Individual Average Transactions Round Up Performance Turnover vs. Goal Absenteeism Rate Training Performance (New Hire Training, Goodwill LMS Training, etc.) Physical Requirements/Work Environment: The ability to continuously stand/walk for the duration of a shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to, 40 lbs. (fixture parts, cartons of product). An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate. I understand this , and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management. I have read this job description, and I will be able to perform the essential functions of this position with or without accommodation.