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Hardware support technician skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jennifer Richardson Ph.D.,

Ranganathan Chandrasekaran

Below we've compiled a list of the most critical hardware support technician skills. We ranked the top skills for hardware support technicians based on the percentage of resumes they appeared on. For example, 20.3% of hardware support technician resumes contained hardware support as a skill. Continue reading to find out what skills a hardware support technician needs to be successful in the workplace.

15 hardware support technician skills for your resume and career

1. Hardware Support

Here's how hardware support technicians use hardware support:

Position: Desktop Software & Hardware Support Technician Job duties and skills I've been with the company for three years.
Support for Information Technology areas, including PC and hardware support, telephone and paging support and software deployment.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how hardware support technicians use technical support:

Provided technical support to end-users in hardware/software proficiency for Sabre Servers, Printers and Computers.
Provided computer hardware technical support and customer service for independent and chain pharmacies nationwide.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hardware support technicians use customer service:

Diagnosed and resolved complex network and technical problems efficiently while providing communication and customer service excellence.
Provided exceptional customer service, answered questions and provided information.

4. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how hardware support technicians use linux:

Supported various operating systems such as Windows, Mac and Linux.
Work with Windows, Solaris, Citrix, Linux and other Software

5. Network Printers

Here's how hardware support technicians use network printers:

Assisted in deploying an entire trade floor consisting of workstations, Laptops, local & network printers.
Provided comprehensive knowledge of desktop, portable and network printers.

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how hardware support technicians use troubleshoot:

Install and Troubleshoot Software configurations.
Assist Franchisees and employees of Jackson Hewitt storefronts setup and configure their networks and troubleshoot any issues they are having.

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7. Desk Support

Here's how hardware support technicians use desk support:

Consulted on several major contracts for HP provided network and help desk support.
Level three help desk support Desktop Administrator of call center computers.

8. Switches

Here's how hardware support technicians use switches:

Performed maintenance of Cisco equipment (switches, router, ASA), identifying problems and providing appropriate solutions.
Support and configure Cisco switches, routers, and wireless devices, and coordinate with IT on network support.

9. Customer Support

Here's how hardware support technicians use customer support:

Provided customer support for (OPD) test equipment and test fixtures.
Experience in evaluating customer support requirements and providing incident management support to include incident detection, recording, classification and assignment.

10. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how hardware support technicians use mac:

Performed MAC desktop support for 10 MAC users, including networking.
Supported Windows and Mac enterprise office and remote users.

11. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how hardware support technicians use os:

Second level support of server, desktop, and OS related issues for independent Insurance agencies.
Install server OS, RedHat, SUSE 10, 11 ISLE Windows Server 2008 & Server 7.

12. Remote Support

Here's how hardware support technicians use remote support:

Finalized software installation and database migration via Remote Support system.
Provided Network access for remote support of server/client access for hundreds of hospitals.

13. TCP/IP

Here's how hardware support technicians use tcp/ip:

Network experienced in TCP/IP, installation and configuration, DHCP and static IP addressing, scripting/automating of routine tasks.
Migrated data via the network and configured TCP/IP for Windows 95 and NT 4.0 operating systems.

14. Workstations

Here's how hardware support technicians use workstations:

Provided hardware troubleshooting, repair and maintenance for a network of over 2500 workstations running Microsoft operating systems and applications.
Configured and maintained a suitable network infrastructure for numerous physician offices - servers, workstations and firewalls.

15. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how hardware support technicians use lan:

Configured and installed network hardware, PC's, standalone and LAN printers, modems and related peripherals.
Supported 36 branches throughout New York City with PC and LAN support.

5 Hardware Support Technician resume examples

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What skills help Hardware Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on hardware support technician resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What hardware support technician skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young hardware support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a hardware support technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all hardware support technicians possess?

Robert Rucker

Lecturer, Arizona State University

Being able to learn a new technology very quickly is critical since that is what my students encounter.

What hard/technical skills are most important for hardware support technicians?

Robert Rucker

Lecturer, Arizona State University

From step 2, knowing a particular technology very well may not match the employer's needs, so there is a real need to articulate principles (the hard part of education). For example:
1. Need to know how to design and implement ( or contribute to) a 'principled' information base (this is a skill my students encounter routinely)
a. Designing an information system requires knowing multiple levels of analysis and synthesis
- I teach the undergrad and graduate levels of database
( I have been teaching' conceptual level modeling --- using Object role modeling ( this is a layer above ER and relational, and has been underappreciated IMO
b. relational level analysis using SQL
implementational level using T-SQL
c. NoSQL using Couchbase and SQL++ and hence the key-value mode of storage
implementation ( SQL + NoSQL seem essential in this world of federated databases !)
d. Of course, there is the underlying substrate of approaching an info task in the first place!
2. For what it's worth, I also teach big data. Again, finding (understanding) and exemplifying the principles underlying the algorithms and data development is crucial.

Do you want to know more?

List of hardware support technician skills to add to your resume

The most important skills for a hardware support technician resume and required skills for a hardware support technician to have include:

Hardware Support
Technical Support
Customer Service
Linux
Network Printers
Troubleshoot
Desk Support
Switches
Customer Support
Mac
OS
Remote Support
TCP/IP
Workstations
LAN
Computer Equipment

CPU
WAN
POS
Unix
Technical Problems
PCS
VoIP
Software Issues
User Accounts
Computer System
Windows XP
Phone Support
Disk
Hardware Problems
Software Support
Computer Peripherals

Network Support
Xerox
VPN
Windows NT
DNS
Lenovo
Troubleshot
Computer Software
Technical Troubleshooting
Level Support
Peripheral Devices
SQL
Remote Desktop
Technical Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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