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Head operator skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Xu Zhang Ph.D.,

Nina Woodard

Below we've compiled a list of the most critical head operator skills. We ranked the top skills for head operators based on the percentage of resumes they appeared on. For example, 8.3% of head operator resumes contained analytics as a skill. Continue reading to find out what skills a head operator needs to be successful in the workplace.

15 head operator skills for your resume and career

1. Analytics

Here's how head operators use analytics:

Provide financial analytics and reporting to senior management and audit committee as requested.
Enhanced the Marketing Database to enable strategic programs and advanced analytics.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how head operators use customer service:

Improved customer satisfaction, reduced costs and improved inventory security by creating and updating customer service, ordering and return policies.
Developed excellent customer service skills and interact personally with physicians within the organization and medical professionals at our client offices.

3. Project Management

Here's how head operators use project management:

Provided direct management for the Solution Delivery and Project Management Groups, including compliance, security and vendor management.
Maintain a business perspective and ensuring compliance while providing process and project management expertise.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how head operators use oversight:

Provided operational and planning management and oversight of aviation logistics for the Headquarters.
Provided oversight for business case analysis and resource sharing contracts.

5. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how head operators use continuous improvement:

Worked with Marketing to develop Customer Satisfaction Survey and Process utilizing output to assess and communicate results to drive continuous improvement.
Reported to the CEO while overseeing managers of maintenance, production, safety/health/environmental, engineering and continuous improvement.

6. KPIs

Here's how head operators use kpis:

Developed Customer Segmentation strategies and business KPIs by analyzing customer data in BigQuery.
Led a series of high priority projects in performance improvement utilizing KPIs and development of LEAN manufacturing techniques.

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7. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how head operators use infrastructure:

Wholly-owned subsidiary of E*Trade Financial which specialized in developing equities and futures trading technologies as well as brokerage infrastructure and services.
Reduced business risk, by designing and implementing tighter security controls within network infrastructure to avoid breaches from member connectivity.

8. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how head operators use business operations:

Developed and delivered regional succession plan ensuring continuity in business operations and client satisfaction leading up to relocation back to Seattle.
Supervised a regional team of 6 business operations managers responsible for driving operational excellence across the business unit.

9. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how head operators use service delivery:

Provided better accountability and allowed for a consistent platform of service delivery, financial reporting, and execution of property strategy.
Established a global service delivery organization and offshore software development centers in Asia and Eastern Europe.

10. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how head operators use risk management:

Strengthened enterprise risk management framework processes by restructuring risk control self-assessments, risk event reporting, and key risk indicator development.
Improved risk management by implementing self and external auditing processes, ensuring security and regulatory compliance.

11. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how head operators use logistics:

Designed and implemented new service requirement for Victoria's Secret, incorporating reverse logistics, warehousing and inventory control.
Restructured the roles and responsibilities within logistics, inventory/purchasing control and service.

12. Calipers

Here's how head operators use calipers:

Interpreted precision measuring devices, including micrometers, calipers, bore mikes, depth gauges.
Use calipers, gauges and SPC.

13. Direct Reports

Here's how head operators use direct reports:

Managed a staff of (7) direct reports including (2) managers and (5) Supervisors.
Produced Direct Reports to the Commanding Officer and Regional Command for all major programs in my Department.

14. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how head operators use product development:

Led product development in managing tasks required to successfully launch nutritional and personal care products.
Managed regulatory and competitive issues including successful services and product development and pricing.

15. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how head operators use human resources:

Identified and execute legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures and reporting complied.
Major responsibilities include Administration, Accounts, Human Resources, Production and all sort of operational management.

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What skills help Head Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on head operator resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What head operator skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young head operators need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What soft skills should all head operators possess?

Andreas Udbye Ph.D.

Associate Professor, University Of Puget Sound

Collaboration and teamwork skills are crucial, as well as the ability to focus and meet deadlines. Although it is nice to mention that you are a good multi-tasker, most people are these days, and employers seem to like people who can stay the course and complete tasks on time and with high quality. Tenacity and accuracy are other attractive attributes.

Do you want to know more?

List of head operator skills to add to your resume

The most important skills for a head operator resume and required skills for a head operator to have include:

Analytics
Customer Service
Project Management
Oversight
Continuous Improvement
KPIs
Infrastructure
Business Operations
Service Delivery
Risk Management
Logistics
Calipers
Direct Reports
Product Development
Human Resources

Strategic Direction
Facebook
Performance Management
Customer Satisfaction
Business Development
Business Processes
Financial Statements
Senior Level Management
Sigma
FDA
Process Improvement
R
Vendor Management
Payroll
Management System

Operational Risk
Twitter
QA
ISO
Professional Development
Americas
Saas
Due Diligence
SLA
OpEx
Inventory Control
Business Plan
Financial Management
ERP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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