Help desk leader demographics and statistics in the US
Help desk leader demographics research summary. Zippia estimates help desk leader demographics and statistics in the United States by using a database of 30 million profiles. Our help desk leader estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about help desk leaders after extensive research and analysis:
- There are over 48,356 help desk leaders currently employed in the United States.
- 32.8% of all help desk leaders are women, while 67.2% are men.
- The average help desk leader age is 42 years old.
- The most common ethnicity of help desk leaders is White (55.4%), followed by Hispanic or Latino (16.1%), Black or African American (12.2%) and Asian (10.5%).
- In 2022, women earned 97% of what men earned.
- 11% of all help desk leaders are LGBT.
- Help desk leaders are 54% more likely to work at private companies in comparison to public companies.
On this page
Help desk leader demographics by:
Help desk leader gender statistics
32.8% of help desk leaders are women and 67.2% of help desk leaders are men.
- Male, 67.2%
- Female, 32.8%
Help desk leader gender ratio
| Gender | Percentages |
|---|---|
| Male | 67.2% |
| Female | 32.8% |
Help desk leader gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$58,952
Female income
$57,177
Help desk leader gender ratio over time
This data breaks down the percentage of men and women in help desk leader positions over time. Currently, 32.8% of help desk leaders are female.
Help desk leader gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 61.25% | 38.75% |
| 2011 | 62.39% | 37.61% |
| 2012 | 64.07% | 35.93% |
| 2013 | 64.69% | 35.31% |
| 2014 | 65.13% | 34.87% |
| 2015 | 67.21% | 32.79% |
| 2016 | 67.36% | 32.64% |
| 2017 | 67.25% | 32.75% |
| 2018 | 68.11% | 31.89% |
| 2019 | 66.58% | 33.42% |
| 2020 | 67.17% | 32.83% |
| 2021 | 67.23% | 32.77% |
Help desk leader related jobs gender ratio
We compared help desk leaders with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Help Desk Leader | 67% | 33% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Help desk leader demographics by race
The most common ethnicity among help desk leaders is White, which makes up 55.4% of all help desk leaders. Comparatively, 16.1% of help desk leaders are Hispanic or Latino and 12.2% of help desk leaders are Black or African American.
- White, 55.4%
- Hispanic or Latino, 16.1%
- Black or African American, 12.2%
- Asian, 10.5%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.4%
Help desk leader race
| Help desk leader race | Percentages |
|---|---|
| White | 55.4% |
| Hispanic or Latino | 16.1% |
| Black or African American | 12.2% |
| Asian | 10.5% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.4% |
Help desk leader race and ethnicity over time
See how help desk leader racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Help desk leader race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.04% | 12.62% | 7.10% | 13.13% |
| 2011 | 64.74% | 12.71% | 7.25% | 12.63% |
| 2012 | 63.48% | 12.95% | 7.50% | 13.27% |
| 2013 | 62.41% | 12.19% | 8.30% | 13.65% |
| 2014 | 62.12% | 12.40% | 7.95% | 14.36% |
| 2015 | 62.03% | 11.86% | 9.13% | 14.25% |
| 2016 | 61.82% | 11.82% | 9.11% | 14.14% |
| 2017 | 61.03% | 11.49% | 9.56% | 14.54% |
| 2018 | 61.15% | 11.45% | 9.65% | 14.28% |
| 2019 | 59.34% | 11.37% | 10.35% | 15.40% |
| 2020 | 57.30% | 11.94% | 10.13% | 15.57% |
| 2021 | 55.44% | 12.18% | 10.50% | 16.10% |
Help desk leader wage gap by race
According to our data, asian help desk leaders have the highest average salary compared to other ethnicities. Black or african american help desk leaders have the lowest average salary at $56,040.
| Ethnicity | Salary |
|---|---|
| Unknown | $57,072 |
| White | $58,319 |
| Black or African American | $56,040 |
| Asian | $66,612 |
| Hispanic or Latino | $57,308 |
Average help desk leader age
See how the average age of help desk leaders varies based on ethnicity and gender.
Male
Female
Help desk leader age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Help desk leader age breakdown
The average age of help desk leaders is 40+ years years old, representing 56% of the help desk leader population.
Help desk leader age breakdown
| Help Desk Leader Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Help desk leader educational attainment
- Bachelor's, 59%
- Associate, 27%
- High School Diploma, 6%
- Master's, 5%
- Other Degrees, 3%
Help desk leaders by degree level
| Help desk leader degree | Percentages |
|---|---|
| Bachelor's | 59% |
| Associate | 27% |
| High School Diploma | 6% |
| Master's | 5% |
| Other Degrees | 3% |
Help desk leader jobs you might like
Help desk leader wage gap by degree level
According to the data, help desk leaders with a Master's degree earn more than those without, at $71,258 annually. With a Doctorate degree, help desk leaders earn a median annual income of $67,291 compared to $59,948 for help desk leaders with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $71,258 |
| High School Diploma or Less | $52,325 |
| Bachelor's Degree | $59,948 |
| Doctorate Degree | $67,291 |
| Some College/ Associate Degree | $53,739 |
Help desk leader employment statistics
Most help desk leaders work for a private in the technology industry.
Company size where help desk leaders work
Below, you can see the size of companies where help desk leaders work.
Help desk leader jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 20% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 30% |
Help desk leader jobs by company type
Employees with the help desk leader job title have their preferences when it comes to working for a company. For instance, most help desk leaders prefer to work at private companies over public companies.
Help desk leader jobs by sector
| Company type | Percentages |
|---|---|
| Education | 9% |
| Public | 34% |
| Private | 54% |
| Government | 3% |
Help desk leader jobs by industry
The most common industries for help desk leaders are technology, professional and manufacturing.
Help desk leader industry statistics
| Industry | Percentages |
|---|---|
| Technology | 17% |
| Fortune 500 | 14% |
| Professional | 9% |
| Manufacturing | 9% |
| Education | 7% |
| Health Care | 6% |
| Retail | 6% |
| Finance | 6% |
| Media | 3% |
| Telecommunication | 3% |
| Government | 3% |
| Transportation | 2% |
| Construction | 2% |
| Hospitality | 2% |
| Energy | 2% |
| Real Estate | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Non Profits | 1% |
| Insurance | 1% |
| Agriculture | 1% |
| Start-up | 1% |
Help desk leader turnover and employment statistics
Help desk leader unemployment rate over time
The unemployment rate for help desk leaders between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Help desk leader unemployment rate by year
| Year | Help desk leader unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average help desk leader tenure
The average help desk leader stays at their job for 1-2 years, based on the 707 help desk leaders resumes in Zippia's database.
Help desk leader tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 17% |
| 1-2 years | 41% |
| 3-4 years | 18% |
| 5-7 years | 13% |
| 8-10 years | 5% |
| 11+ years | 6% |
Help desk leader LGBT ratio compared to similar jobs
Review the percent of help desk leaders that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Telecommunications Coordinator | 7.31% | 8,006 |
| Clinical Systems Analyst | 8.42% | 137,145 |
| Senior Development Consultant | 8.46% | 311,251 |
| Network Security Specialist | 8.59% | 82,646 |
| Information Technology Operations Leader | 9.03% | 143,806 |
| Geospatial Information Technologist | 10.54% | 104,825 |
| Help Desk Leader | 10.88% | - |
Similar help desk leader jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Telecommunications Coordinator | 7.31% | 8,006 |
| Clinical Systems Analyst | 8.42% | 137,145 |
| Senior Development Consultant | 8.46% | 311,251 |
| Network Security Specialist | 8.59% | 82,646 |
| Information Technology Operations Leader | 9.03% | 143,806 |
| Geospatial Information Technologist | 10.54% | 104,825 |
Foreign languages spoken by help desk leaders
The most common foreign language among help desk leaders is Spanish at 45.0%. The second-most popular foreign language spoken is Portuguese at 20.0% and Italian is the third-most popular at 20.0%.
- Spanish, 45.0%
- Portuguese, 20.0%
- Italian, 20.0%
- Russian, 10.0%
- German, 5.0%
Help desk leader languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 45.0% |
| Portuguese | 20.0% |
| Italian | 20.0% |
| Russian | 10.0% |
| German | 5.0% |
