Helpdesk computer technician job description

Xavier University is part of the 500-year-old Jesuit Catholic tradition of academic excellence in the liberal arts and is strongly committed to enhancing equity, inclusion, and diversity. These values are central to our mission. We strive for a climate of respect and inclusiveness that welcomes and supports members from diverse backgrounds and life experiences, is committed unreservedly to open and free inquiry, and deliberately seeks out multiple perspectives.

Xavier University invites applications for Help Desk Technician. This individual will serve as primary Help Desk support for students, faculty, and staff. The position provides software, hardware, and network problem resolution. The qualified individual will communicate with users in a friendly, effective manner, providing technical solutions, non-technical definitions and assistance, and end-user training as needed. The technician also records, tracks, and escalates tickets as needed, as well as trains and mentors, Help Desk student staff as necessary to maintain consistent, effective service.
Required Qualifications:

Proficiency in working with and troubleshooting Windows and Mac operating systems, printers, scanners, computer peripherals, and mobile devices (iOS, Android) Proficiency with Microsoft Office and Office 365 products. Ability to perform basic PC hardware troubleshooting, imaging, and data migration. Experience with ITSM/ticketing software. Excellent customer service and problem-solving skills. Excellent oral/written communication skills. Ability to thrive in a team environment yet tackle issues without supervision if warranted.

To ensure consideration, qualified/interested applicants must submit a cover letter, resume and the names and contact information of three professional references on Xavier University's website by
October 12, 2022
. Candidates are asked to include with their cover letter a brief statement on how they might support/contribute to Xavier's commitment to diversity and inclusion.

Xavier University is an Equal Opportunity Employer committed to enhancing equity, inclusion, and diversity. All qualified applicants will receive consideration for employment without discrimination on the basis of race, skin color, ethnicity, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability.


Xavier University requires all employees to be fully vaccinated against COVID-19. Newly hired employees will be required to provide vaccination status upon on-boarding. Vaccine exemptions may be granted for medical or religious reasons.



Benefits


Xavier University offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and employment class.

Comprehensive insurance plans including medical, dental, vision, and prescription coverage Tax advantaged accounts including health savings account, flexible spending accounts, and dependent care account. Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans. Generous paid time off work options including vacation, sick leave, and holidays. Tuition remission for employees and their eligible dependents.

Headquartered in Ann Arbor, Michigan, Cayman Chemical Company supplies scientists worldwide with the resources necessary for advancing human and animal health. We offer a vast product catalog that is constantly growing to meet the needs of our clients. Additionally, we provide service programs that include comprehensive solutions to drive clients' projects to completion.

Our mission is to make research possible. That starts by employing a talented and highly qualified group of experts that develop the tools to support research scientists.
Currently, we are looking to add a Helpdesk Technician to the team:

Responsibilities and Duties:


Responsible for helpdesk support, resolving tickets for on-site and remote users Offer first point of contact technical assistance on the configuration and troubleshooting of computer systems, hardware, and software Respond to queries via phone, email, chat, in person, or via remote access Provide support for desktop computers, printers, and software Provide support for account access and multi-factor authentication Triage support requests to gather information and assign to correct resources Support audio/visual conference equipment Improve problem-solving techniques and customer service using feedback from staff



Requirements:



Education: Associate degree in Computer Information Systems or related program (preferred) Experience: One year in IT support role (preferred) Computer Skills: Android, Apple iOS, Microsoft Office, Microsoft Windows, and basic knowledge of networking and computer hardware Openness to learning new technologies Availability to work on-site in Ann Arbor, Monday through Friday. Demonstrates Cayman's Core Values - Integrity, Collaboration, Teamwork, Learning and Excellence.



What we Provide:



Competitive compensation Medical, dental and vision insurance Generous paid time-off ( 4 weeks ) for vacations, sick and/or personal reasons Over 10 paid holidays per year, including the week of 12/24 through 1/1 401(k) plan with company match Tuition Reimbursement and Student Debt Payment Program Life and disability insurance plans Flexible spending accounts for medical and dependent care (FSA) Fun employee events all year long Flexible work schedules Employee assistance program Casual dress Onsite Gym Facility

Founded in 1984, Geller & Company is a premier strategic financial and advisory firm serving high-net-worth individuals and families, corporations, non-profits, and foundations. Headquartered in Manhattan, Geller & Company employs more than 300 professionals to help shape and drive our clients' financial strategies. Our team works closely with clients to understand their needs and deliver a tailored suite of services including strategic CFO Consulting, Financial Reporting and Accounting, Technology, Wealth Management, and Family Office Services.
Service Desk Technician

Your Impact:
Providing support in-house and at client locations (remote, onsite fill-in, or assignment) Providing the highest level of customer service for all levels of the business and external clients Presenting a professional appearance and demeanor for both internal business and external clients Able to work extended and flexible hours, including occasional nights/weekends per an on call schedule and best effort case Able to field all incoming cases from basic end user/hardware support to advanced troubleshooting Fields inquiries/problems and provides updates to all users on progress and completion of requests Ensuring timely resolution of technical support requests according to published SLA's within approved policies and procedures.Responsible for providing desktop support for computers and software through phone and direct contact with the clients Installing, repairing and configuring PC's, peripherals, and other end user equipment including, Android devices, MACs, iPhones and iPadsMaintaining documentation for all Service Desk and end user processes and procedures Liaising with technology vendors for support and installation services Providing support to all customers in the office and occasional home locations Ability to troubleshoot and resolve break/fix and configurations issues with hardware and software in Microsoft networking environment.Creating and updating articles in Knowledge Base as needed

What you'll offer:
Experience working in a 500+ user enterprise environment with a broad range of technologies with a strong focus on Microsoft networking and MS Office applications.Remote Desktop Troubleshooting Experience (I.E. - Remote Event Viewer and Log Analysis) Candidate must have a minimum of 2-3 years of experience in Helpdesk for both phone and desk side support (in Financial Services a plus).Candidate must have advanced proven experience with, Windows 10 and MS Office 2016. (M365 a plus) Experience in configuring and supporting iPhone and Android devices in Microsoft Exchange based networks with AirWatch / Blackberry UEM MDM solutions.Must have working knowledge of TCP/IP networks and internet protocols Experience in using a Trouble Ticket system. (ServiceNow a plus) Candidate must possess excellent interpersonal and customer service skills.Candidate must possess strong written and verbal communication skills.Must be able to manage time effectively and to be motivated, reliable, and a self-starter.
Log all tickets with complete and pertinent details.Act as the single point of contact to the user for all IT related requests.Answer phones, dispatch ticket queue, & answer emails.Ability to work in a fast-paced environment.Follow-up with users until issue is resolved.Bachelor Degree in Computer Science or related field.

We'd love to see:
Understanding of Active Directory environment Cisco IP Telephony phone administration experience.Global Protect VPN troubleshooting experience Citrix XenApp/Xendesktop experience.Bomgar Representative Console or similar support tool experience Bloomberg Terminal experience McAfee Suite experience Airwatch or equivalent MDM experience.RSA or similar two-factor authentication method experience Cat5e and Cat6 patching and troubleshooting.Experience with AV and Video Conferencing (configuration and support).Current industry certification.
Why join Geller & Company?
Opportunity to scale your experience beyond the scope of your role100% funded health, vision, and dental insurance 401K plan with company match Generous PTO and paid holidays Philanthropic opportunities

What's next?
If this sounds like you, apply today and Talent Acquisition will review your application and get in touch if there is match.

Geller & Company requires that all employees be fully vaccinated against COVID-19 as a condition of employment (unless a medical or other applicable exemption applies), and accordingly, you must be able to show proof of vaccination by the time you start employment.

Geller & Company is an equal opportunities employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or caregiver status.