Ice rink attendant job description

Do you enjoy opportunities to use and grow your skills? Do you want to improve the world? If you said "yes" enthusiastically, then APPLY RIGHT NOW! The Waukesha County Park System is seeking dedicated, innovative, and genuine individuals to join our top-notch team as a Ice Arena Attendant/Concessionaire.
About the Role:

This isn't just a job (well, it is), but it is also an opportunity to be part of an amazing team that delivers outstanding experiences to our customers, protects our natural resources, and thrives on unique challenges daily. Our team members are our greatest assets, and we value everyone at every level.

The Waukesha County Park System offers an energetic culture that invites collaboration and provides encouragement to learn and succeed. This position is a great opportunity for someone who is passionate about serving their community, is naturally friendly, and isn't afraid of a little hard work.

Example of Duties

* Watches over ice skaters (on the ice, while skating), ensuring safe activity.
* Assists with skate lessons and scorekeeping.
* Passes out and cleans skates.
* Sells beverages and snacks.
* Operates POS cash register and adheres to cash handling policies.
* Maintains safe working conditions and sanitary work area.
* Performs basic cleaning (sweeping, mopping and trash removal).
* Provides great customer service.
* Interacts with customers and coworkers in a pleasant and professional manner.
* Performs other duties as assigned.

Minimum Qualifications

* 8th grade education.
* Ability to skate.
* Recent cash handling and customer service work experience.
* Ability to follow oral and written instructions.
* Ability to communicate effectively both orally and in writing.
* Ability to establish and maintain effective working relationships with coworkers, supervisors, and the public.
* Ability to accurately count and handle money.
* Knowledge of basic food safety and handling.
* Ability to stand, walk, bend, squat, stoop, kneel, crouch, reach, push/pull, and lift up to 10-20 lbs, on an occasional basis.

Supplemental Information

This position is intended to work year around, 10-15 hours a week.

Must be able to work nights, weekends and some holidays.

Summary Statement

Idaho Ice World is Idaho's premier indoor family ice skating and entertainment center. Offering adult and youth hockey leagues, figure skating programs, lessons, and public skate sessions, Idaho Ice World is a cornerstone of Boise recreation. The City of Boise is seeking a team of friendly and organized individuals to serve as Rink Attendants.

This position:

* Assists with operations and customer service at the Idaho Ice World (IIW) facility
* Assists customers with questions and provides assistance to staff as requested
* Under direct supervision, this position is responsible for assisting the shift manager with the completion of the daily tasks designed to ensure and maintain a safe and welcoming environment at Idaho Ice World
* Is open to all interested persons, 16 years of age or older
* Works up to 19 hours per week
* Is designated as At-Will
* This position will be posted until filled. Essential Functions

Assists customers at the skate rental counter. Determines the correct size of rentals and checks out customers. Performs other duties about customer service, answering questions related to programs and/or operations, and related duties as assigned. Utilizes computers and related software such as word processing and risk management. (70%)

Participate in janitorial duties such as keeping all areas of the facility neat, clean, and safe at all times. These duties include sweeping and mopping the rink restrooms, locker rooms, shower areas, lobby, meeting rooms, bleachers, removing trash, cleaning rink glass, etc. (30%)

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Total Percentage = 100%

Requirements

Required Knowledge, Experience, And Training

* Experience working with the general public, answering phones, and handling cash
* Working knowledge of customer service techniques
* Cash handling procedures
* Basic addition and subtraction

Ability to:

* Interact with the general public
* Provide a high level of customer service
* Display an attitude of cooperation and work harmoniously with all levels of City employees, the general public and other organizations
* Communicate effectively in the English language at a level necessary for efficient job performance
* Complete assignments in a timely fashion
* Understand and comply with all rules, policies and regulations
* Maintain prompt and regular attendance
* Perform all essential and marginal functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation

Preferred Knowledge, Experience, And Training

* 6 months working in a customer service role

Special Requirements

Applicants must be able to pass:

* City of Boise background check processes including a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Working Conditions

The physical effort characteristics and working environment described here represent those employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Efforts

While performing the duties of this job the employee is rarely lifting/carrying up to 10 pounds. Also, the employee is rarely pushing/pulling up to 10 pounds. Work includes the sensory ability to talk and hear. Employees will sit, stand and walk.

Working Environment

The work environment will include inside conditions and extreme temperatures.

This position works evenings and weekends as required.

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary:

To provide quality customer service and assistance to members and guests within the Ice Arena venue.

Essential Functions:

+ Must be able to provide initial customer service contact for members and guests entering assigned venue, be able to provide direction and answer questions as needed, ensure all members and guests are given prompt and courteous service.

+ Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiently.

+ Verify membership status through point-of-scale (POS) system.

+ Must be able to handle cash, make change and operate the POS computer software system. will wait on members and guests according to established procedures.

+ Monitor all recreational activity in assigned venue.

+ Responsible for maintaining the orderliness and cleanliness of all work areas. Keep sales area clean and neatly arranged at all times.

+ Answer all incoming calls quickly and politely; accurately answer basic questions about facility wide events and programs; provide specific knowledge of all assigned venue programs and functions.

+ Work with volunteers, co-workers, members, and guest on a professional level. Interface with peers, supervisors and people of various socio-economic backgrounds.

+ Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.

+ Observe all safety rules and regulations.

+ Maintain a safe working environment; report all harmful problems with facility to the proper supervisor.

+ Assist in emergency or accident situations as needed.

+ Attend staff meetings as assigned.

+ Assist in venue specific program preparations and clean up.

+ Report any suspicion of child abuse to the appropriate supervisor.

+ Generate legible and accurate accident and incident reports as required and forward them to supervisor in established time frames.

+ Assist in organizing, planning, and implementation of activities for leagues and other venue specific programs.

+ Will help monitor mean and rest breaks for attendant staff.

+ Produce schedules and other departmental reports as directed.

+ Coordinate and place departmental supply orders as directed.

+ Perform venue opening and closing duties as directed.

+ Assist in supervising venue attendant staff during shift.

+ Oversee facility activities as required during shift.

+ Manage and ensure resolution of all member and guest complaints; route guest inquiries to appropriate individual as necessary.

+ Must be thoroughly familiar with venue programs, policies, and procedures.

+ Reconcile and perform cash out duties of POS terminal as required.

+ Train attendants on POS system and facility programs.

+ See that information racks are properly stocked at all times.

+ Perform periodic checks of ice mechanical system.

+ Operate the ice resurfacing machine as required.

+ Sharpens ice skates as needed.

+ Handle other duties as assigned.

Working Conditions:

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 10lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications:

+ Must be at least 21 years of age.

+ Must be able to lift and carry at least 40 pounds.

+ Bilingual English/Spanish preferred

+ Must be able to follow written and verbal directions in English.

+ Previous cashier and/or customer service work experience required.

+ Previous work experience supervising staff preferred.

+ One (1) year previous customer service, recreation center, ice arena or related experience required.

+ Must possess high school diploma or equivalent.

+ Have or obtain within 30 days of employment a valid California Driver's License and insured transportation.

Skills, Knowledge & Abilities:

+ Ability to work independently, with minimal supervision.

+ Ability to function in a fast-paced, frequently changing environment.

+ Ability to function in an often loud, and cold environment.

+ Must possess good communication skills.

+ Computer software application experience required.

+ Must have prior work experience working with children.

+ Ability to ice skate required.

Qualifications

Education

Required

+ High School or Equivalent or better

Licenses & Certifications

Required

+ Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)