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Implementation analyst skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Hanna Kim Ph.D.,

Hanna Kim Ph.D.

Below we've compiled a list of the most critical implementation analyst skills. We ranked the top skills for implementation analysts based on the percentage of resumes they appeared on. For example, 19.1% of implementation analyst resumes contained client facing as a skill. Continue reading to find out what skills an implementation analyst needs to be successful in the workplace.

15 implementation analyst skills for your resume and career

1. Client Facing

Here's how implementation analysts use client facing:

Worked in a client facing roll to improve SaaS products through UI testing and process flow automation.
Managed successful client facing HCM Talent Management implementations for Fortune 500 global companies with multiple country and language translation requirements.

2. Data Analysis

Here's how implementation analysts use data analysis:

Conducted data analysis to identify operational changes required for using new electronic health record.
Worked on tax data analysis project related to Consumer Application/Research Profile Deployments.

3. Shared Services

Here's how implementation analysts use shared services:

Trained Financial Shared Services staff in execution of actual costing centralized company code processing.
Selected to manage high business priority projects across the organization for Accounting, Business Operations, Product Development and Shared Services.

4. Project Management

Here's how implementation analysts use project management:

Worked with Project Management and development teams to insure project requirements and specifications were in accordance with product offerings.
Project management and implementation of mission-critical, web-based scheduling, and resource management applications for multiple clients.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how implementation analysts use customer service:

Provided excellent customer service by demonstrating a solid executive presence and providing administrative, customer service and office management skills.
Capture detailed benefit information into benefit summary document which is used by customer service to quote benefits.

6. Process Improvement

Here's how implementation analysts use process improvement:

Facilitated organizational continuous process improvement initiatives.
Deliver clear, consistent and accurate communication of process improvements as they are developed and prepared for deployment.

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7. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how implementation analysts use qa:

Collaborated with vendor team on software QA defects and implementation procedures enhancements.
Provided documentation for client interface certification, QA approval and auditing.

8. Financial Institutions

Financial Institutions come in all sizes, forms, and are meant for all sorts of purposes. Some only keep money, some only trade it, some focus on extending loans, some work with only other financial corporations or regular business and companies, and some are built to be useful and multi-purpose. A central bank, for example, is a banking institution meant to keep an eye on other banks and ensure that no laws or rules are broken or bent.

Here's how implementation analysts use financial institutions:

Aggregated portfolios including interest accruals, corporate action calculations for clients and financial institutions to manage over a broad range.
Serve as a system expert, and analyze underwriting criteria for Financial Institutions.

9. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how implementation analysts use troubleshoot:

Partnered with IT Support to troubleshoot existing production issues and execute quarterly release enhancements.
Manage website implementation and troubleshoot issues.

10. Strong Analytical

Here's how implementation analysts use strong analytical:

Delivered strong analytical skills in order to present an understanding of the organizational benefits a project may provide.
Provided sound solutions to clients with a strong functional understanding, and strong analytical skills that allow for quick problem resolution.

11. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how implementation analysts use windows:

Designed and installed custom software solutions in Unix/Linux and Windows environments.
Know infrastructure and troubleshooting for deployment into Windows environments.

12. PC

Here's how implementation analysts use pc:

Walked through client for installation for CD-ROM Image Viewer software on server and local PC.
Handled calls pertaining to bio-med device, PC, monitors, and system malfunctions.

13. Technical Specifications

A technical specification is a document that clearly explains the specific requirements needed to get a project, product, material, or system ready for public or private use. It's the preliminary stage of any engineering or product design that must be followed to the letter because it defines the technical standard and safety measures for the product in the field of engineering design.

Here's how implementation analysts use technical specifications:

Assisted financial consultants in translating client needs into technical specifications for desktop software use in LaSalle Finance Integration Project.
Developed functional and technical specifications for web-, print- and telephone-based benefit enrollment systems.

14. System Configuration

System configuration involves regulating the device on a computer. It explains all the essential elements that contribute to building the system as a whole. A well-configured system steers clear of resource-conflict issues, and uses the latest equipment to enhance overall performance. System configuration will allow you to keep your data up to date. From the hardware to the software, we can configure different aspects of a computer system. It improves all the functionality of design, which helps to increase performance.

Here's how implementation analysts use system configuration:

Test and analyze system configuration against requirement documents during implementation and administration; Execute test plans for client configuration.
Order Entry Implementation AnalystLead initial consultation, implementation planning, custom system configuration within CHS Corporate standards.

15. Implementation Process

An implementation process is a procedure by which a team turns a plan or strategy into action. A straightforward implementation process is the teams' roadmap to achieving its strategic goals and objectives. It's essential to have an established, well-defined, and practical implementation process.

Here's how implementation analysts use implementation process:

Conducted post-implementation follow-up to resolve any issues and to measure the efficacy and efficiency of the implementation process.
Followed through with clients to obtain necessary enrollment information and upload information into database to finalize implementation process.

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What skills help Implementation Analysts find jobs?

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What skills stand out on implementation analyst resumes?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Considering the undergraduate anthropology curriculum, many colleges and universities try to cover at least 2-3 of the 4 major subfields of Anthropology in their curriculum.
I say "try to" as the reality is that having faculty in all 4 subfields is not possible for many reasons. (The 4 subfields are cultural anthropology, archeology, biological anthropology (sometimes physical anthropology), and anthropological linguistics. These subfields are mirrored in graduate school where students going for PhDs will be focused on 1 subfield.)

For undergraduates with an anthropology degree seeking employment, I can speak only from the faculty side, not the employer side. My students report these factors as relevant to their being hired (and accepted into competitive schools in museum studies, social work, law school, etc.:
Analytical skills; clear writing; ability to synthesize large amounts of reading and data into well-supported arguments and interpretations; open-mindedness toward different identities and ways of being.

A hugely important skill that anthropology graduates have is the ability to be presented with a complex situation or problem, and to be able to chart a plan on how to approach the problem, gather data and other necessary information to solve the problem, and then to come up with a solution or possible strategies. Too often, particularly in situations involving human behavior, what is needed is a stronger grasp of social and cultural factors that could impede the desired outcome. Students of anthropology know that ways of doing things, and even seeing and thinking, are profoundly influenced by categories of thought that are culturally situated. This means that problem solving has to consider a network of variables that have an impact on behavior. Anthropology students, I would argue, would embrace this complexity rather than be hesitant to acknowledge it in favor of a more expedient and, in the long run, less successful solution.

What soft skills should all implementation analysts possess?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Important soft skills: strong emotional intelligence: Anthropology students with fieldwork experience, for example, from study abroad, field school, or a course/semester capstone or thesis project, know the challenges of conducting a project or being part of a team with a project goal. Being attuned towards one's interlocutors or colleagues, that is, being aware of and acting appropriately, whether to obtain rich fieldwork data or facilitate teamwork, are valuable skills. Successful fieldwork, even of short duration, tests one's skills of interaction in unfamiliar situations; of reading a situation that may be uncomfortable and strange to one's experience; of navigating power dynamics, and learning while doing when one does not have all the skills needed. The anthropology student who has emerged from the other side of fieldwork has acquired these abilities. I would say that anthropological fieldwork demands strong baseline soft skills in emotional intelligence, or what I might call a heightened awareness that how people react, behave, and perform rests on many factors. One learns from anthropology by paying attention to these factors (by discerning them through observation and not via assumptions) and understanding them in context rather than jumping to conclusions.

What hard/technical skills are most important for implementation analysts?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Hard skills: being more than monolingual! In a globally connected marketplace where young people worldwide are learning and mastering the English language, their multilingualism makes them attractive hires for multinational or international companies. Anthropology students know the non-negotiable importance of knowing a fieldwork language to understand peoples and their cultures. The same would hold for the workplace: knowing one or more languages affords an employee not just possibilities for work assignments: such an employee, i.e., an anthropology graduate who values the connection of language and culture, is ideally suited to work on projects that demand sensitivity to cultural, social, historical, and political nuances. This includes those who work in international humanitarian groups as well as those who work in global finance.

What implementation analyst skills would you recommend for someone trying to advance their career?

A.J. Arreguin

Professor, Our Lady of the Lake University

The best thing for a student/graduate to do, if they're taking a gap year, would be to continue to enhance their skills in social media, marketing, and public relation writing by implementing practices to show progression in communicative methods when marketing a product/service/event or get a positive response/feedback to a well-organized campaign.

Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.

What type of skills will young implementation analysts need?

Lise Abrams Ph.D.

Professor of Linguistics and Cognitive Science; Coordinator of Cognitive Science, Pomona College

Given the ever-increasing diversity of the workforce, graduates will need to work effectively with heterogeneous groups of people and be able to conceptualize problems from multiple perspectives. Solving today's and future problems requires critical thinking and analysis skills, and graduates will also need to do their part in promoting the accurate dissemination of knowledge. Majors like experimental psychology and cognitive science give their graduates the tools to better understand human behavior through a scientific lens.

Do you want to know more?

List of implementation analyst skills to add to your resume

The most important skills for an implementation analyst resume and required skills for an implementation analyst to have include:

Client Facing
Data Analysis
Shared Services
Project Management
Customer Service
Process Improvement
QA
Financial Institutions
Troubleshoot
Strong Analytical
Windows
PC
Technical Specifications
System Configuration
Implementation Process

Contract Implementation
UAT
EDI
Lifecycle Management
Post Implementation
HR
Implementation Projects
Technical Support
Customer Support
HIPAA
Technical Issues
Test Scripts
Business Processes
Manage Change
Visio

FIS
User Acceptance
Project Scope
User Training
CRM
FTP
Workflow Analysis
Java
SQL Server
Ongoing Support
EHR
Oracle Sql
Status Reports
Customer Satisfaction

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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