Information technology technical trainer job description

Our client located in Chicago is looking for an SAP User Trainer to join their team! We are looking for a candidate that is experienced in providing proper business procedures and education around the proper use of SAP. This role will be providing onsite assessments and support the team by identifying and supporting system changes. This role will be primarily traveling onsite to site locations throughout the US for training sessions -this will include travel 8-9 weeks at a time with a 2 week remote break in-between. Previous experience as a trainer; specifically SAP training experience is highly preferred.
Full Job Description
Reporting to the BPO Team Manager, the successful candidate will support the business by way of providing training on proper business procedures and education around the proper use of SAP. Successful candidate provide on-site assessments and support the team by identifying and supporting system changes.

Roles and Responsibilities :

• Create training materials; including process flow, step-by-step instructions and other tools for effective and engaging knowledge transfer.
• Conduct classroom and remote ”go to meeting” training sessions.
• Create and deliver site-specific training in support of roll-outs of SAP to new branches.
• Communicate recommendations for improving SAP training and roll-out process.
• Create, improve and deploy assessment tools, training materials, job aids, etc.
• Travel to Ryerson locations to perform on-site assessments.
• Compile and analyze assessment data and make recommendations for improvement.
• Present assessment findings and recommendations to service center and division managers.
• Assist departmental managers in the creation of action plans for process improvement and knowledge transfer.
• Follow-up with service center personnel on action plan implementation.
• Observe system utilization and communicate recommendations for SAP system enhancements and changes as appropriate.
• Assist with training, testing and other SAP projects.
• Other duties as assigned
Position Requirements
Associate degree required. Bachelors degree preferred.
• Business experience in a service center environment (Operations and/or Operations Management)
• Extensive onsite travel away from office (75 - 85%)
• Excellent knowledge of and hands-on skills in the SAP SD module skillset a plus.
• Enthusiasm and can do attitude.
• Previous experience as a trainer; specific SAP training experience highly preferred
• Experience leading change management efforts without direct authority over the participants.
• Detail orientation, analytical aptitude and execution skills.
• Solid knowledge of Operations business processes.
• Excellent interpersonal, facilitation and team building skills.
• Creative problem solving skills.
• Ability to effectively use Microsoft office suite and learn other tools as needed.
• Previous involvement in large IT systems projects a plus

The Principal Trainer is a full-time position with Atlantic Health System (AHS) supporting the ISS Learning and Development Team. The Principal Trainer is responsible for the design, development, maintenance, and delivery of the curriculum for their assigned applications. The work is accomplished in a highly matrixed team environment and requires outstanding written, verbal, and interpersonal communication skills. The Principal Trainer must have exceptional organizational, time management, and research skills with the ability to multitask and adapt in a fast-paced environment.
Responsibilities

Principal Trainer responsibilities include:

* Support multiple Epic post-live operations in a training and build capacity

* Interact with operational managers and departmental leads in a training management fashion

* Design and build innovative curriculum and learning environments, including virtual and eLearning, and/or help manage post live ongoing site-based training efforts to maintain a baseline level of correctness beyond the classroom

* Support Epic users at all stages of their expertise with the application

* The work is accomplished in a team environment and requires excellent problem solving and communication skills with a high level of professionalism

* Functions include: Solving highly complex problems and develop solutions to tasks or projects which may be unique, using judgment and initiative

Qualifications

Education:

* Bachelors Degree or equivalent experience

Requirements:

* Epic experience in MyChart, Healthy Planet, Care Everywhere, or Ambulatory preferred
* Excellent interpersonal, communication, leadership and change management skills to establish and maintain positive and productive working relationships
* Minimum 1-year experience with Epic as a Credentialed Trainer; Epic proficiency preferred

Required Licenses, Certifications and/or Registrations:

* Able to obtain Epic Certification within 6 months of hire

About Us

Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune's "Top 100 Best U.S. Companies to Work For" list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.

EEO Statement

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

This is a full-time employee position (not a consultant opportunity) on UCHealth's IT Training team as an Instructional Designer. You may be based in Metro Denver, Colorado Springs or Fort Collins. Occasional travel among all UCHealth sites will be required.

* Delivers basic lesson plans and curriculum utilizing more advanced knowledge of specified training needs and effectiveness of methods as individual training and group instruction as assigned.

* Assists in the evaluation of training through class evaluations to measure the success of course objectives and/or program effectiveness.

* Documents basic issues and workflow changes during training sessions and reports information as appropriate.

* Provides application support and troubleshooting to end users. Documents end-user issues and reports issues to Information Technology Trainer.
* MST support and troubleshooting to end users and IT Training Team

Requirements

* High School Diploma or GED
* 3 years of relevant experience

Preferred

* EpicCare Inpatient Proficiency or Certification
* Epic Stork Proficiency or Certification
* EpicCare Ambulatory Proficiency or Certification
* Epic Beacon Proficiency or Certification
* Epic Kaleidoscope Proficiency or Certification
* Epic Wisdom Proficiency or Certification
* Epic Research Proficiency or Certification
* Instructional Design experience
* MST Build experience
* Healthcare training experience

The pay range for this position is: $30.24 - $45.36 / hour. Pay is dependent on applicant's relevant experience.

UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.

UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need.

At UCHealth, we do things differently

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.

Be Extraordinary. Join Us Today!

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

Share: