Information technology technician/sales education requirements

1. Information Technology (IT) and Cloud Fundamentals

In today’s connected world, core knowledge of IT hardware, software, networking, cybersecurity, and cloud technologies is vital for almost every function, or role within an organization. Adding storage, updating an operating system, connecting to a network, recognizing phishing, and setting up Cloud instances are some of the skills employees need or need help with. This five-course specialization provides prerequisite skills for almost all IT careers, including technical support specialist,...

2. Sales and CRM Overview

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship...

3. Information Technology Essentials

4.4

(575)

Introduction to Information Technology and Information Systems...

4. Cloud Computing Sales

4.5

(657)

The Hottest Tech Market: Close more and better deals by understanding clients' business objectives + technology roadmap...

5. Computer Hardware and Software

This course provides foundational understanding of how computers process information through hardware and software. You will investigate the world of Information Technology (IT) and survey hardware components, mobile devices, operating systems, programs and apps, network fundamentals, the Internet, and touch on security and ethics...

6. Introduction to Technical Support

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...

7. The Absolute Beginners Guide to Information Technology 2023

4.6

(1,835)

Gain a solid foundation knowledge of all 4 main branches of Information Technology...

8. IT/Desktop Computer Support- Troubleshooting for Technicians

4.2

(306)

Learn how to troubleshoot desktop computer issues as an IT Support Technician on real-world organisational networks...

9. Sales Fire: B2B Sales & Business Development for Startups

4.6

(584)

The Ultimate Sales Methodology for Business Development & B2B Sales to Learn Sales Strategy, Sales Skills & Deal Closing...

10. Beginner's Guide to Information Technology

4.5

(357)

Learn the basics of Information Technology and Computer Engineering...

11. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

12. Business Development & B2B Sales for Startups- Sales Valley

4.5

(6,788)

The Complete Startup Playbook for Business Development & B2B Sales to learn Lead Generation, Pitching, & Closing Deals...

13. Information Security Basics for IT Support Technicians

4.3

(300)

Learn the basics of information security and what you need to know to be compliant with data protection regulations...

14. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

15. The Complete B2B Sales Masterclass: 6 Courses in 1

4

(413)

1. Generate Leads, 2. Pitch, 3. Close & Handle Any Objection: Get Certified in Cutting Edge, Non-Pushy B2B Sales System...

16. Customer Service Fundamentals: Putting People First

4.4

(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

17. Sales Machine: The Sales Training B2B Master Course

4.6

(4,040)

Learn Sales Strategies & Sales Techniques to Sell ANYTHING for Entrepreneurs, Startup, B2B Sales, & Business Development...

18. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

19. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...