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Infrastructure analyst skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Kate Marek Ph.D.,

George Miller

Below we've compiled a list of the most critical infrastructure analyst skills. We ranked the top skills for infrastructure analysts based on the percentage of resumes they appeared on. For example, 10.0% of infrastructure analyst resumes contained customer service as a skill. Continue reading to find out what skills an infrastructure analyst needs to be successful in the workplace.

15 infrastructure analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how infrastructure analysts use customer service:

Earned solid reputation for resolving complex issues and providing exceptional customer service after installing computers to customer's office.
Provided a high first call resolution and ensured customers maintain productivity while experiencing a very customer service oriented environment.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how infrastructure analysts use troubleshoot:

Assembled/configured laptop and desktop computers, maintained network hardware, software, troubleshoot common computer/printer problems.
Worked with off-shored network and data-center operations staff to troubleshoot problems.

3. Azure

Here's how infrastructure analysts use azure:

Azure Queues to receive the Inventory messages in the design communication layer.
Azure Websites & ASP.MVC for the presentation/reporting layer of the design.

4. PC

Here's how infrastructure analysts use pc:

Documented information regarding PC network connections.
Support IBM PC hardware and Toyota Dealer related applications on an OS/2 platform (some experience in AS-400 support included).

5. Desktop Support

Here's how infrastructure analysts use desktop support:

Collaborated with Desktop Support to establish and monitor metrics on service delivery and customer satisfaction.
Identify and document desktop support policies and procedures for improving service delivery and systems maintenance.

6. Deskside Support

Here's how infrastructure analysts use deskside support:

Delivered comprehensive deskside support for end users and provided software recommendations to enhance client productivity and generate revenues for IBM Corporation.
Analyzed individual site procedures for deskside support team in Kalamazoo Pfizer for site procedure creation project currently underway.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how infrastructure analysts use technical support:

Performed Level II Technical Support for Pearson Education Services Testing application products supporting the education environment.
Gathered customer requirements, designed new systems, and performed customer installations and technical support follow-up.

8. SCCM

Here's how infrastructure analysts use sccm:

Imaged Windows 7 computers using Microsoft Windows SCCM and installed/configured and/or updated seven additional applications manually.
Installed company applications using SCCM and manual installation.

9. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how infrastructure analysts use os:

Installed and used Hyper-V, SQL, IIS, SCOM 2007, Microsoft Data Protection Manager, and other OS varieties.
Make sure the machine name and or IP address were correct to our excel spreadsheet before we pushed the new OS.

10. Remote Desktop

Here's how infrastructure analysts use remote desktop:

Perform logistics of incoming and outgoing hardware/software, while updating warehouse database via remote desktop.
Used windows share desktop application, remote desktop connection and IBM remote application to do remote migration and troubleshooting.

11. Laptop Computers

Here's how infrastructure analysts use laptop computers:

Project roles include the imaging of laptop computers to migrate users from the Windows XP environment to the Windows 7 environment.
Provided on site support for client Desktop and Laptop computers, running Windows 95/98, Windows 2000 and XP Professional.

12. Network Printers

Here's how infrastructure analysts use network printers:

Provide second level support to all infrastructure including desktops, mobile devices, LAN connectivity, network printers and application support.
Transferred all end-user data and profile settings including network printers, mapped drives, and local privilege settings.

13. User Support

Here's how infrastructure analysts use user support:

Provide Windows and Unix system and network administration to include business continuity planning/implementation and end-user support.
Provided end-user support including software/hardware installations, maintenance, security, and troubleshooting.

14. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how infrastructure analysts use lan:

Established and maintained both local and remote connectivity to LAN resources including print, mail, Internet, and file shares.
Provided PC, LAN, printer, and laptop hardware support, repairs, upgrades, installations, and virus removal.

15. Asset Management

Asset management describes the management of assets that are invested on behalf of various industries. It is the process of developing, operating, maintaining, and selling assets for profit and managing the money for individuals and companies through stocks, bonds, and cash equivalents, among other things.Alternatively, asset management enables a business to keep track of all of its assets, helps ensure correct depreciation rates, helps identify and manage risk, and removes ghost assets from business inventory.

Here's how infrastructure analysts use asset management:

Managed global production team administration and production environments for incident/asset management system, teams on call paging system and shared drive.
Put into action Asset Management services using asset management tools while supporting productivity applications.

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What skills help Infrastructure Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What infrastructure analyst skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young infrastructure analysts need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for an infrastructure analyst stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of infrastructure analyst skills to add to your resume

The most important skills for an infrastructure analyst resume and required skills for an infrastructure analyst to have include:

Customer Service
Troubleshoot
Azure
PC
Desktop Support
Deskside Support
Technical Support
SCCM
OS
Remote Desktop
Laptop Computers
Network Printers
User Support
LAN
Asset Management
VMware

SQL
Linux
Windows XP
Mobile Device Management
VPN
Citrix
SLA
Technical Issues
Workstations
Computer System
SAN
Customer Support
Software Support
SharePoint
Microsoft Exchange
Virtualization

Windows Server
Technical Assistance
DOD
Problem Resolution
TCP/IP
Software Issues
Software Installation
User Accounts
User Data
Network Connectivity
Remote Support
Data Migration
Pc Support
Software Applications
VoIP
Level Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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