IT Infrastructure & Support Specialist (CompTIA A+ & Freshservice)
Infrastructure engineer job in Harper Woods, MI
We are seeking an IT Infrastructure & Support Specialist who can deliver high-quality end-user support while managing on-site hardware, software, and IT inventory.
Key Responsibilities
Serve as the on-site IT point of contact for Harper users; manage walk-up support and scheduled requests.
Install, configure, and troubleshoot AutoCAD LT, including workstation performance, drivers, and plotting issues.
Set up and maintain printers/plotters (including CAD printers): jams, drivers, queues, connectivity.
Provide Tier 1 remote and on-site support via TeamViewer and Freshservice.
Support Office 365 (Outlook, Teams, OneDrive, SharePoint) and standard desktop applications.
Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting.
Manage on-site IT inventory: laptop/peripheral check-in/out, tracking spares, RMAs, asset updates.
Maintain accurate ticket updates and documentation.
Collaborate with central IT for escalations (networking, server, advanced CAD issues).
No cabling/wiring work required.
Required Skills & Experience
Freshservice - Software
High level ticketing experience
Microsoft 360 and Windows experience
Comp TIA A+ certification
Ticketing and Troubleshooting
Ability to lift/move up to 50 lbs. (IT equipment).
IT Infrastructure & Support Specialist
Infrastructure engineer job in Harper Woods, MI
Job description: As an IT Infrastructure & Support Specialist, you will combine technical troubleshooting skills with hands-on infrastructure management. Your role involves resolving IT tickets, managing hardware/software assets, and performing physical tasks such as cable installations. You will ensure seamless connectivity and system functionality while supporting both end-users and backend infrastructure. This position is ideal for someone who enjoys working with both digital systems and physical infrastructure.
**Role**
Provide on-site end-user support at the Harper facility, focusing on printers/plotters, AutoCAD LT installs and performance troubleshooting, Office 365 support, Tier 1 remote assistance via TeamViewer and Freshservice, and on-site inventory management. No cabling/wiring work required.
**Key responsibilities**
- Serve as the on-site IT point of contact for Harper users; handle walk-ups and scheduled support.
- Install, configure, and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots).
- Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity.
- Provide Tier 1 ticket support remotely via TeamViewer/Freshservice; triage, resolve, and escalate per SOP.
- Support Office 365 (Outlook, Teams, OneDrive/SharePoint) and common desktop apps; handle account/access issues.
- Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting.
- Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current.
- Maintain accurate ticket updates, asset records, and quick guides for recurring issues.
- Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work.
**Requirements**
- 2-4+ years in IT support/help desk/desktop support.
- Strong Windows workstation support; printer/plotter setup and troubleshooting experience.
- Hands-on AutoCAD LT install/support; familiarity with CAD performance tuning basics.
- Office 365 support experience; user/account/application troubleshooting.
- Comfortable with remote support tools (TeamViewer) and ticketing (Freshservice).
- Clear, patient communication; ability to work independently on-site.
- Able to lift/move typical IT gear (monitors/printers) 50LB
- **Certifications**
- Required: CompTIA A+ (or equivalent experience).
- Preferred: CompTIA Network+, ITIL Foundation, Microsoft MD-102 (or MS-900), Autodesk Certified User - AutoCAD.
**Nice to have**
- Basic scripting (PowerShell) for repeatable tasks.
- Experience with CAD peripherals/environments; driver/package deployment familiarity.
- ITIL/CompTIA A+/Network+ helpful but not required.
**Success measures**
- Ticket SLA adherence and first-contact resolution.
- User satisfaction/CSAT at Harper.
- Uptime/readiness of printers/plotters and CAD workstations.
- Accuracy of on-site inventory and asset records.
- Quality/coverage of documentation and ticket notes.
**Work conditions**
- On-site at Harper; occasional short trips to nearby buildings.
- Standard business hours; after-hours only for priority escalations if needed (specify cadence if applicable).
Reports to: IT Manager
IT Cloud and Systems Administrator
Infrastructure engineer job in Livonia, MI
The IT Cloud and Systems Administrator will be responsible for the design, implementation, and maintenance of DMP's IT systems. This role requires a highly skilled professional with extensive experience in managing complex, hybrid IT environments across 2 locations. The ideal candidate will be a disciplined, proactive problem-solver with a strong background in systems administration, network management, security and transitioning data and/or servers to new locations.
Main Duties and Responsibilities
Server & Network Administration
Perform server administration tasks, including user/group/LDAP administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
Analyze and monitor datacenter performance, health, and utilization with software management tools and respond to hardware issues as they arise; determine specifications, install, deploy, test, and maintain new servers and virtual machines as needed
Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, security, support internet, intranet, LANs, WANs, and network segments
· Configure and maintain LAN/WAN, firewalls, VPNs, and switches.
· Ensure secure and reliable FTP data transfers from international partners
· Design, install, configure, and maintain computers, servers, networks, and related infrastructure
· Monitor systems performance and ensure reliability and availability
· Troubleshoot and resolve hardware, software, and network issues
· Perform regular system backups and recovery procedures and audits
· Develop and maintain documentation for systems and processes
· Deploy scalable processing frameworks using cloud or software-defined hardware, or server-less approaches where applicable
Work closely with Software Engineers to develop automated deployment strategies for seamless, well-tested and reliable processing pipelines
Stay current with IT industry trends and emerging technologies
Recommend and implement best practices for achieving high reliability, scalability and cost optimization
Database and Security Administration
Support PostgreSQL databases and remote access systems.
Implement and manage robust security measures to protect network infrastructure, servers, databases, and cloud environments.
Conduct regular vulnerability assessments, penetration testing, and security audits to identify and mitigate risks.
Monitor security logs and alerts to proactively detect and respond to threats, intrusions, and anomalies.
Ensure compliance with industry standards and regulations such as ISO 27001, NIST, and GDPR where applicable.
Manage firewalls, antivirus software, endpoint protection, and intrusion detection/prevention systems (IDS/IPS).
Develop and enforce security policies, access controls, and user authentication protocols.
Coordinate incident response efforts and maintain documentation of security events and resolutions.
Stay current with emerging cybersecurity threats and recommend best practices for risk mitigation.
Collaborate with internal teams to ensure secure software development and deployment practices.
Provide training and guidance to staff on security awareness and safe computing practices.
Team Collaboration and Support
Work closely with a small IT team (3 staff members) to support daily operations.
Provide Tier 2/3 support for escalated issues.
Document systems, procedures, and configurations.
Skills, Qualifications, and Competencies
Required Skills
Bachelor's degree in Computer Science, IT, MIS or related field with a Computer/Software Engineering focus.
A minimum of 5 years of professional experience in system administration of cloud and on-premises infrastructure based IT services
Proficiency in Windows and Linux operating systems
Strong knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls).
Experience with virtualization and container technologies (e.g., VMware, Kubernetes, Docker)
Hands-on experience with at least one of the major cloud platforms (e.g., AWS, OCI, Azure, GCP)
Network troubleshooting and performance tuning.
Proven incident response and security hardening experience
Compliance awareness (e.g., ISO 27001, NIST, GDPR)
Excellent troubleshooting, problem-solving and analytical skills
Familiarity with PostgreSQL and remote access tools.
Strong communication and interpersonal skills
Preferred Skills
Certifications: MCSE, RHCE, CCNA or similar
Experience with DevOps tools (Jenkins, Bitbucket, Docker, Kubernetes).
Scripting in Python or Bash.
Experience with geospatial data or lidar processing is a plus.
Work Environment
On-site presence required at our Livonia, MI office.
Fast-paced office environment with multiple priorities and competing demands
Regular office hours with some requirements for additional work during busy times.
May work for long periods reviewing data on computer
Occasional 15-20% travel to office in California
Assets
Experience with test driven DevOps
Experience with continuous integration environments
Experience with configuration management & ALM systems such as Atlassian, Jenkins, Bitbucket, and Polarian is a plus
Moving servers and/or data to across servers a plus
Coding using python
Domain knowledge of Geospatial subject domain
Disclaimer
This job description is not designed to be a complete list of all activities required to be successful in the above position. DMP NA retains the right to change or assign other activities to this position.
Senior System Administrator
Infrastructure engineer job in Brighton, MI
The Toyoda Gosei Group is a leading global manufacturer of rubber and plastic automotive components, safety systems and LEDs. Globally Headquartered in Japan with a network of 67 group companies in 17 countries and regions, the Group brings its extensive range of products to customers all over the world.
Toyoda Gosei North America (headquartered in Troy, MI) has an opening for a Senior Systems Administrator in the
Computer Information Systems
department. The Sr Systems Administrator functions with a high degree of autonomy, and is responsible for professional-level system and software administration for AS/400, EDI, Info Future Three, and others as assigned for Toyoda Gosei (TG) North America Corporation (TGNA) and TGNA Manufacturing Companies (AMCs).
Essential Duties and Responsibilities
• Administer, maintain, and support AS/400 systems, including security, backups, performance, and user support.
• Manage and support Infor Future Three software, ensuring seamless integration with business processes.
• Lead setup and implementation of EDI, shipping, and invoicing software for new North American Manufacturing Companies (NAMCs) and customers.
• Act as a resource to internal teams and external customers for shipping, labeling, and EDI-related issues, ensuring timely resolution.
• Partner with Accounting to identify and resolve outstanding receivables.
• Configure and maintain security for AS/400 and Infor applications, including user provisioning, access reviews, and audit reporting.
• Develop and maintain reports in IBI and AS/400 to support business needs related to shipping, EDI, and invoicing.
• Coordinate end-to-end implementation and testing of new customer business processes.
• Monitor EDI data flow to ensure optimal system performance and reliability.
• Drive optimization by being actively engaged in continuous improvement efforts (kaizen) such as streamlining processes, optimizing systems and enhancing overall efficiency
• This role requires the completion of other duties as assigned
Required Education, Experience, and Skills
Certifications and Education
• Bachelor's degree in Computer Science or related field is required, or equivalent years of relevant experience is required
Experience
• Minimum of 3 years of experience in a systems analysis or application program development function is required
Physical Requirements
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Technology Competencies
• Proficiency using Microsoft Office Suites 2016 or newer is required
• Demonstrable experience working with AS400, IBI and Infor Software is required
Work Environment
• Hybrid Environment, mainly Office Environment but some Plant Environment required
Additional Competencies
• Ability to consistently meet deadlines is required
• Effective verbal, non-verbal, negotiation and written communication skills are required
• Ability to sustain a high degree of professionalism in interacting with internal and external customers is required
• Effective attention to detail, problem solving, analytical and organizational skills are required
Benefits (subject to eligibility):
• Hybrid Work Style (if eligible)
• Insurance (Health, Dental, Vision, Prescription Drug Program)
• Company Paid STD, LTD, Life, and AD&D
• Generous Employer Contribution to HSA
• Short and Long Term Disability
• 401K Company Match
• Paid Time Off/Holidays
• Free Employee Assistance Plan (EAP)
• Reimbursement Programs (Cellphone, Tuition, Vehicle, etc.)
• Multiple Free Wellness Programs Offered
Senior Infrastructure Engineer
Infrastructure engineer job in Ann Arbor, MI
Senior Infrastructure Systems Engineer and Architect
About the opportunity
Adecco is happy to present the following opportunity with an established enterprise. This senior, hands on role keeps the lights on today while shaping where the platform goes next. You will steady day to day operations and lead modernizations across servers, virtualization, storage, networking, and cloud. Automation is a big theme.
What you will tackle
• Keep a hybrid environment healthy across Windows and Linux, VMware based virtualization, and enterprise storage and networking
• Troubleshoot tough incidents, drive root cause, and put long term fixes in place
• Design and deliver improvements that boost reliability, performance, security, and cost efficiency
• Support cloud workloads in AWS or Azure and connect them cleanly to on premises systems
• Automate repetitive work with scripting and infrastructure as code
• Partner with application, security, and operations teams and share best practices with junior engineers
• Lead and contribute to upgrades, migrations, and refresh projects with solid change control and documentation
What you bring
• Senior level enterprise infrastructure background working across Windows Server and Linux
• Strong VMware experience with vSphere and related tooling
• Solid grounding in storage, backups, and disaster recovery in an enterprise setting
• Networking fundamentals TCP IP, VLANs, DNS, DHCP, routing, firewalls, and cloud networking concepts
• Hands on automation using tools like PowerShell or Python and IaC platforms
• Comfortable owning both operations and project work in a global environment
• Bachelor's degree in a related field or equivalent experience
Nice to have
• Experience in large, multi site environments
• Familiarity with monitoring and observability platforms
Why this role
• High ownership and visibility
• Real runway to modernize, automate, and improve reliability
Equal Opportunity Employer
How to apply
Apply directly to ************************ with your resume and a short note on relevant experience.
Support Engineer
Infrastructure engineer job in Ann Arbor, MI
Sintela is a global leader in fiber optic sensing technology with over 20 years of industry expertise. The company specializes in delivering state-of-the-art ONYX Distributed Acoustic Sensing (DAS) units, known for their unparalleled sensitivity. Utilizing AI-based algorithms trained on over 1,000,000 hours of real-world data, Sintela provides advanced solutions for various industries. The organization is committed to innovation and excellence, driving cutting-edge developments in the field of fiber optic sensing.
Role Description
This is a full-time, on-site Support Engineer role based in Ann Arbor, MI. Responsibilities include providing technical support for existing systems, troubleshooting hardware and software issues, assisting customers in resolving technical queries, and ensuring smooth system operations. The role also involves integrating feedback from customers to improve service quality and system performance.
Qualifications
Experience in Troubleshooting and providing Technical Support for hardware and software systems
Strong Customer Support and Customer Service skills with a focus on client satisfaction
Proficiency in working with various Operating Systems
Ability to communicate effectively and provide solutions in a fast-paced environment
Bachelor's degree in Engineering, Computer Science, or a related technical field preferred
Previous experience in the fiber optic sensing or a related technology field is an advantage
Availability to work on-site in Ann Arbor, MI
Desktop Specialist
Infrastructure engineer job in Sterling Heights, MI
Job Description:-
Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong mac OS operating system (Big Sur & above) troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver's license and reliable transportation
What will make a candidate stand out
Experience with ticketing systems (Service Now, Smart IT, IT connect etc.)
Experience working with executives
Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
Experience performing remote control of PCs and video conferencing knowledge
SCCM experience
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Network Engineer
Infrastructure engineer job in Dearborn, MI
Akkodis is seeking a Network Engineer for a Contract job with a client in Dearborn, MI. "The ideal candidate should have experience with Lead design and implementation planning for Data Center LAN."
Rate Range: $65/hour to $68/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Network Engineer Job responsibilities include:
Lead design and implementation planning for Data Center LAN projects, ensuring compliance with standards and coordinating with server, storage, and facilities teams.
Create logical/physical network designs, manage hardware procurement, and oversee change control, DNS updates, and documentation.
Coordinate network refresh projects, software/firmware updates, and testing of new designs, hardware, and code with Network Engineering.
Leverage deep expertise in Cisco IOS/NXOS/ACI, L2/L3 switching, and strong project management skills to deliver high-quality, reliable network solutions.
Desired Qualifications:
Bachelor's Degree in Computer Science or a related field.
5+ years of combined experience a Network Engineer.
Project Management experience.
Cisco Certifications (CCNA, CCNP) .
Project management certifications (e.g. RCDD, PMI)
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ************ or ********************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Enterprise Systems Engineer
Infrastructure engineer job in Troy, MI
Are you looking to work for a company that provides an innovative work environment, and your voice is heard? We are looking for an Enterprise Systems Engineer to work in Metro Detroit. This is a hybrid role that will require the engineer to be onsite two days a week. This is a direct hire opportunity.
The Enterprise Systems Engineer will conduct a wide range of regional support and implementation activities for servers, storage, networks, and applications, focusing on cybersecurity standards and Information Technology Infrastructure Library (ITIL) best practices. This role involves designing, developing, and implementing solutions to resolve server, storage, and network issues, using project management and process building methods to align with IT security policies. Additionally, the role will collaborate with regional IT teams, internal departments, external vendors, and stakeholders to ensure system integrity and performance.
Major Duties/Responsibilities
Top duties or activities in a given year. Not all tasks/steps performed are listed.
Implement and maintain network security measures, including firewalls, intrusion detection systems, VPNs, MFA, and the latest password and data protection strategies to prevent and detect unauthorized access and cyber threats.
Investigate the suitability, assist with the design, and coordinate the implementation of effective monitoring, maintenance, integration, and automation processes for server, storage, and network infrastructure, ensuring network reliability and availability.
Communicate and collaborate with regional IT teams, NSNA internal departments, external vendors, and other stakeholders to analyze requirements and make recommendations to IT leadership for the design and implementation of robust security measures and solutions aligning with IT strategic initiatives.
Contribute to the development and testing of disaster recovery plans to ensure rapid recovery of IT services in the event of a major incident.
Provide guidelines and assist Enterprise Systems Administrators in troubleshooting complex issues, performing system maintenance and upgrades, and supporting end-users with escalated tickets.
Participate in incident response activities, helping to identify, contain, and remediate security incidents and system outages
Assist the IT Service Delivery team as an escalation point for technical support, user access management, and guidelines for supporting applications such as M365, SharePoint, line-of-business applications, and others as required.
Maintain accurate records of system configurations and changes, ensuring consistency and compliance with configuration and change management standards.
Ensure infrastructure systems comply with ISO 27001 and TISAX controls, and participate in continuous improvement activities involving policies, procedures, and user guide development to ensure standardization.
Stay up to date with and investigate new developments and trends in technology solutions related to infrastructure and cybersecurity.
Required Education
Bachelor's degree in Computer Science, Information Technology, or related experience.
CCNA or CCNP certification is a plus.
Related Experience:
7+ years of experience in IT with 3-5 years of experience in IT infrastructure, network security, or a related field.
Proven experience in implementing and managing network security measures, including firewalls, intrusion detection systems, VPNs, MFA, and data protection strategies.
Hands-on experience with server, storage, and network infrastructure monitoring, maintenance, integration, and automation processes.
Experience in developing and testing disaster recovery plans and participating in incident response activities.
Experience with hypervisor and VDI solutions in a hybrid cloud environment, including deployment, management, and troubleshooting.
Strong knowledge of cybersecurity standards and ITIL best practices.
Proficiency in managing and troubleshooting complex IT systems, including servers, storage, and networks.
Familiarity with ISO 27001 and TISAX controls and compliance requirements.
Expertise in supporting applications such as M365, SharePoint, and other line-of-business applications.
Technical proficiency in hypervisor technologies (e.g., VMware, Hyper-V) and VDI solutions (e.g., Citrix, VMware Horizon).
Excellent communication and collaboration skills to work effectively with regional IT teams, internal departments, external vendors, and stakeholders.
Strong analytical and problem-solving abilities to design and develop solutions for IT infrastructure issues.
Project management skills to coordinate and implement IT security policies and processes.
Ability to stay up to date with the latest developments and trends in technology solutions related to infrastructure and cybersecurity.
Information Technology System Administrator
Infrastructure engineer job in Oak Park, MI
IT Systems & Operations Administrator
Imagine working in a place where your manager truly believes in your personal and professional development.
It's not imaginary. It's image One.
It's for real. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.
We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions.
We strive for life balance, not work-life balance. We genuinely want you to be happy.
We love to surprise you. Every single one of our team members gets a “We Care Friday” - an unexpected phone call on Thursday to tell you, “Don't come in tomorrow. We've got you covered!”
No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro and you'll be financially rewarded through our profit bonus program.
We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Sales Development Representative to join our growing team. We'd love to talk to you!
Who We Are
ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that?
What will your Responsibilities be?
Maintain regular and routine attendance, either onsite or remotely as scheduled.
Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet.
Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office.
Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management.
Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms.
Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed.
Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades.
Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.).
Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements.
Provide emergency after-hours support when required.
Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service.
Prepare and deliver ad hoc and routine IT reports for leadership and operational review.
What do you need to have?
3-5 years of IT support, systems administration, or related technical role
Experience with IT service management, infrastructure monitoring, and ticketing systems
Preferred: CompTIA A+, Network+, Security +
Microsoft or Cisco Certification
SQL Certification
Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems
Management/Knowledge of Huntress MDR Software, VMware
Power PDF and general management/oversight of 3rd party software
Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure
Excellent communication skills, both written and verbal
Perks of this position
Amazing workplace culture
Medical, Prescription Drug, Dental and Vision Benefits
Health Savings Account benefits
Flexible Spending Account benefits
Company paid Life Insurance
Matching 401K savings instrument
Paid Time Off Program
Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off
Systems Integration Engineer
Infrastructure engineer job in Ann Arbor, MI
Who We Are:
The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.
NCMS enables world-class member companies to work effectively with other members on new opportunities - bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.
Job Purpose:
The Systems Integration Engineer is responsible for coordinating, designing, implementing, and maintaining seamless integrations between NCMS information systems and data to ensure consistency, reliability, and efficiency across platforms. This role serves as the technical, collaborative bridge between core business systems ensuring that data flows are accurate, secure, and optimized for performance.
Primary Responsibilities:
Design, implement, and maintain integrations between enterprise systems to ensure accurate and secure data exchange.
Develop and manage middleware or integration layers to facilitate data transformation, cleansing, and validation before transfer between systems.
Serve as the subject matter expert for system interoperability, identifying opportunities to reduce manual processes and improve data reliability.
Partner with application owners and business stakeholders to understand requirements, map data flows, and define integration strategies.
Support and maintain API connections, data pipelines, and automation tools that support business process optimization.
Develop monitoring and error-handling mechanisms to ensure data synchronization accuracy and reliability.
Document systems architectures, data mappings, and integration processes in alignment with IT governance practices.
Collaborate with cybersecurity, compliance, and leadership teams to ensure data integrity and adherence to organizational standards.
Assist in developing and enforcing change management, version control, and release management procedures for integrations.
Participate in planning, testing, and deployment of new or upgraded systems that impact data flow and integration.
Recommend and implement process improvements to optimize system interoperability and performance.
Perform other duties as assigned.
Requirements:
Must be a citizen of the United States.
Must have or be eligible to obtain a government security clearance.
Must be fully vaccinated against COVID-19 unless legally exempt.
Flexibility to work a hybrid schedule; three days in office & two days home.
Bachelor's degree in information technology, computer science, or related field, or an equivalent combination of education and experience.
3-5 years of experience in systems integration, data exchange, or enterprise application support.
Experience building and managing APIs (including REST and SOAP), data pipelines, and middleware solutions.
Experience in Microsoft 365, Azure, and AWS cloud environments (government cloud environments preferred).
Experience working with Microsoft Power Platform.
Experience with programming languages such as Python, JavaScript, SQL, PowerShell, or other languages.
Strong understanding of data mapping, transformation, and normalization principles.
Proven analytical and problem-solving abilities with attention to data quality and security.
Demonstrated ability to collaborate and communicate effectively across technical and non-technical teams.
Understanding of CMMC level 2/3, NIST SP 800-171, and secure handling of Controlled Unclassified Information (CUI) preferred.
Exposure to FedRAMP, DFARS, and other regulatory frameworks affecting cloud-based integrations preferred.
NCMS IS AN EQUAL OPPORTUNITY EMPLOYER
Member Solutions Engineer & Insights Analyst
Infrastructure engineer job in Ann Arbor, MI
How to Apply To apply for this position, please visit this link: Include a copy of your resume and cover letter (combined as a single file, with your cover letter as the first page). Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
In your cover letter, please describe how your experience aligns specifically with the responsibilities and collaborative nature of the Member Solutions Engineer & Insights Analyst position at Merit Network, Inc.
Click the "Apply Now" button to begin the application process.
Your salary will be determined by your qualifications, experience, and education.
Job Summary
*This is a full-time, hybrid position.
During your 6-month probationary period, you will be required to work on-site for at least 3 days per week at Merit's office location in Ann Arbor, MI.
Following, working on-site will be required for a minimum of 2 days per week.
Come join a team of passionate individuals at a non-profit serving Michigan's public Universities and Colleges, K-12 EDU, Libraries, Governmental, Healthcare, Tribal and other Michigan Non-profit organizations for over 59 years! You will be an integral part of the Merit team, a dynamic and innovative team member, ready to contribute to and execute the mission of Merit.
This position reports to the Director of Member Engagement and is responsible for working independently and as an interdisciplinary resource within Merit to respond to customer inquiries, create or identify solutions to meet differentiated solution designs, and identify evolving solution design trends and service delivery options.
Merit's Services Lines consist of Network Services, Hosted Infrastructure, Hosted Applications and Community Development and Support. xevrcyc
You will have an important role working in an interdisciplinary fashion to execute initiatives across the organization with Member Engagement, Network Operations/Engineering, Outside Plant, and Product Development on key existing and potential Member organization's needs; supporting strategy and business development, service solutions, and service development.
To learn more about Merit Network, please visit our website:
Cloud and Infrastructure Engineer
Infrastructure engineer job in Detroit, MI
Job DescriptionDescriptionThis position is hybrid or on-site, with regular in office presence in our Detroit office required, at least 2 days per week, with a mandate to be on-site for any critical projects or emergency events The Cloud and Infrastructure Engineer provides technical expertise and day-to-day operational support for Bodman's cloud, network, and on-premises infrastructure. This position plays a key role in maintaining the firm's IT environment by ensuring the reliability, security, and performance of critical systems and services. The engineer will collaborate with internal IT staff, firm stakeholders, and external partners to deliver secure, efficient, and scalable solutions that support business operations across all Bodman offices.
This role requires a broad understanding of infrastructure management, Microsoft cloud technologies, virtualization, networking, and cybersecurity. The ideal candidate is proactive, detail-oriented, and passionate about maintaining a high-performing, secure, and resilient IT environment.
Key ResponsibilitiesCloud and Infrastructure Support (40%)
Administer, manage, and troubleshoot core infrastructure and cloud technologies, including:
Microsoft technology stack: Windows Server, Active Directory/Entra ID, Exchange, and SQL
VMware virtualization and storage environments
Cisco networking, UCS, and Meraki cloud-managed solutions
Microsoft 365 applications and services including Exchange Online, SharePoint, Teams, Teams Phone, and OneDrive for Business
Endpoint management and deployment tools such as Intune, SCCM, and KACE
Data protection and recovery solutions including Veeam and Zerto
Maintain system performance, capacity, and uptime through monitoring and preventive maintenance.
Apply updates, patches, and configuration changes following the firm's Change Control procedures.
Participate in infrastructure modernization and cloud migration initiatives.
IT Projects (30%)
Contribute to the planning, implementation, and documentation of IT and infrastructure projects.
Collaborate with internal stakeholders and external vendors to deliver technology solutions aligned with the firm's goals.
Assist in evaluating new technologies and recommending improvements to enhance operational efficiency and security.
Maintain project timelines and communicate progress to the Manager of Cloud and Infrastructure Services.
Cybersecurity Operations (30%)
Administer Microsoft 365 security and compliance solutions including:
Defender for Endpoint, Defender for Office, Defender for Cloud, and Microsoft Purview
Monitor and manage the firm's MDR/XDR solutions in partnership with external providers.
Assist in vulnerability scanning, reporting, and remediation in collaboration with the Security Operations team.
Contribute to the continuous improvement of the firm's security posture by implementing best practices and participating in incident response activities.
Other Responsibilities include:
Participating in after-hours maintenance windows or emergency support as needed.
Supporting business continuity and disaster recovery testing.
Maintaining accurate documentation of system configurations and procedures.
Skills, Knowledge and Expertise
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Minimum of 3-5 years of hands-on experience supporting enterprise infrastructure and cloud systems.
Strong technical proficiency in Microsoft, VMware, and Cisco ecosystems.
Knowledge of data protection, network segmentation, and identity management best practices.
Familiarity with ITIL or structured change management methodologies preferred.
Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CCNA, VMware VCP, or CompTIA Security+) are a plus.
Excellent troubleshooting and analytical skills.
Strong communication and documentation abilities.
Proactive and collaborative approach to problem solving.
High degree of accountability and attention to detail.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Core Competencies:
Excellent troubleshooting and analytical skills.
Strong communication and documentation abilities.
Proactive and collaborative approach to problem solving.
High degree of accountability and attention to detail.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Working Conditions
Standard office environment
Hybrid or on-site, with regular in office presence in Detroit office required, at least 2 days per week, with a mandate to be on-site for any critical projects or emergency events
Limited or no travel expected.
May require occasional after-hours support during upgrades or maintenance activities.
Distinguished Engineer - AI Infrastructure Architecture
Infrastructure engineer job in Ann Arbor, MI
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back.
**Meet the Team**
Our Distinguished Engineer team drives architecture and technical direction for Splunk's $3.5B platform, ingesting petabytes of data for over 95% of the Fortune 100. As a tight-knit group of DEs reporting to the VP of Architecture, we operate autonomously while coordinating closely on practical, durable solutions that evolve the platform for future requirements. Each DE owns cross-organizational domains that shift fluidly as needs arise. Work alongside exceptionally smart engineers who value rigorous thinking and friendly collaboration-this is where the technical future gets defined!
**Impact:**
Architect and operationalize AI infrastructure as a core component of Cisco Data Fabric, enabling engineering teams to integrate AI capabilities across the world's largest, most diverse data sets. Design MLOps platforms that solve complex lifecycle challenges-managing embedding model migrations, version compatibility, and continuous model updates-while ensuring operational excellence through monitoring, governance, and serving at petabyte scale. Identify and drive new opportunities for leveraging AI across the stack, establishing consistent architectural patterns for agent prompts, tool integration, and model orchestration. Build data pipelines and operational frameworks that enable hundreds of engineers to confidently deploy both LLMs and traditional ML models into production. Success is measured by customer adoption and usage of AI-powered features, alongside operational metrics-model performance, inference latency, and deployment velocity-that directly impact customer value.
**Minimum Qualifications:**
+ Bachelor's in Computer Science (or equivalent) with 15+ years of related experience; or Master's with 12+ years; or PhD with 8+ years or equivalent experience
+ Designed and deployed AI/ML infrastructure and features in production cloud environments
+ Experience with major AI services including OpenAI, Anthropic, HuggingFace, AWS Bedrock, Azure OpenAI Service, or similar platforms
+ Production experience with AWS, Azure, or GCP cloud platform
+ Led technical decisions and architectural direction across engineering organizations of 50+ engineers
**Preferred Qualifications:**
+ Experience with LLM-specific infrastructure including agent frameworks, prompt management, and tool integration
+ Model serving at scale with experience in inference optimization and performance monitoring
+ Designed and deployed AI/ML infrastructure for on-premises environments
+ Experience with major ML frameworks (TensorFlow, PyTorch, etc.) and model formats
+ Proven track record mentoring and growing engineers, with strong collaboration skills
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
**Message to applicants applying to work in the U.S. and/or Canada:**
The starting salary range posted for this position is $267,600.00 to $339,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
+ 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
+ 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
+ Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
+ Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
+ 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
+ Additional paid time away may be requested to deal with critical or emergency issues for family members
+ Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
+ .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
+ 1.5% of incentive target for each 1% of attainment between 50% and 75%;
+ 1% of incentive target for each 1% of attainment between 75% and 100%; and
+ Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$273,200.00 - $442,600.00
Non-Metro New York state & Washington state:
$267,600.00 - $390,300.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Infrastructure Engineer
Infrastructure engineer job in Dearborn, MI
Details:
Stefanini Group is hiring!
Stefanini is looking for a Program/Project Manager, Dearborn, MI (Onsite)
For quick apply, please reach out Saurabh Kapoor at ************/****************************
You will be responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components. You will oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health. You will also be responsible for setting up user systems and operating systems.
Responsibilities
Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms.
Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls
Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.
Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.
Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems.
Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary.
Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements.
Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications.
Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository
Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices
limited on call support Automate the creation and testing of Windows Server templates for virtual machines and physical hardware using a CI/CD pipeline Automate the installation and configuration of Windows Server Operating System infrastructure using a multitude of tools such as Terraform, vRA/vRO, Habitat, Chef, Ruby, PowerShell Automate manual processes associated with infrastructure deployment via pipelines and infrastructure-as-code Provide L3 Engineering support to Operations teams for all aspects of the Windows Server Operating System Provide cross-team support for deploying Windows Server infrastructure to multiple target environments Provide technical direction for the Windows Server Operating System platform Review and evaluate monthly Windows Security updates for Microsoft Server Operating system and determine a criticality level for each update based on mitigating and environmental factors.
Engineer deployment process for High and Critically rated security updates What are the soft skills required?
Troubleshooting
Data gathering, research, curiosity c.
Customer service mindset d. Quality focus.
Details:
Experience Required
7-10 years of experience
Deep technical knowledge of Windows Server Operating Systems (2012R2/2016/2019)
Deep technical knowledge of Windows PowerShell
Technical knowledge of Windows Internet Information Services (IIS)
Technical knowledge of Windows Clustering
5+ Years of demonstrated ability with Microsoft Windows Server OS and related technologies
5+ Years of experience with Windows Server Operating system for virtual machines and physical hardware
Experience with VMWare and HPE server technologies
Experience with scripting and programming languages with a focus on PowerShell (PowerShell, Batch, Ruby, Groovy, etc)
Education Required
Bachelor's Degree
**Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.
#LI-SK2
#LI-ONSITE
Easy ApplyCloud & Infrastructure Engineer
Infrastructure engineer job in Ann Arbor, MI
Job Description
As a Cloud & Infrastructure Engineer at AccumTech, you will play a critical role in assisting with design, implementation strategy, and maintenance of on-prem and hybrid cloud environments. You will be responsible for providing architectural and design layouts for Azure environments, along with a Windows centric hybrid environment. You will also assist in design of on-prem core network components, including firewalls, switches, VLANs, and VPNs across multiple datacenters. You will also be responsible for monitoring and maintaining system uptime, along with disaster recovery strategies to meet SLA requirements. The ideal candidate will have a strong understanding of Azure services, Azure networking, and RBAC.
Primary Responsibilities:
Manage Azure strategy development, and project build outs
Complete Azure cloud maintenance and performance monitoring
Perform incident root cause analysis, remediation, and prevention strategies
Manage advanced backup or storage issues
Formulate tasks and execution plans for DR and BCP
Troubleshoot advanced Active Directory and Entra issues
Strategic troubleshooting and multi system event correlation
Create and manage documentation of processes and procedures
Manage Incident Response planning, including detection of IOCs
Establish baselines for system performance across environments
Collaborate with development teams to strategize on architecture decisions
Assist team as needed with helpdesk issue escalations
Technical Skill Requirements:
Understanding of networking, physical, configurations, and best practices
Strong troubleshooting skills for cloud, and physical architecture
Strong understanding of Azure services, and hybrid architecture
Understanding of security architectures; RBAC, least-privilege, JIT
Ability to backup, restore, replicate, and perform DR against DB's and servers
Understanding of syslog, SIEM, and cross-environment event correlation
Best security practices, with practical applied experience
Active Directory, Entra, hybrid & sync designs
Ability to design and architect hybrid-solutions
Familiar with building redundancy and availability into solutions
VMware hypervisor and interconnected 3rd party components
Soft Skills:
Strong ability to articulate technical concepts to others
Ability to translate technical processes into process documentation
Forward thinking, insight into potential issues
Comfortable asking clarifying questions
Able to articulate technical concepts and architectural designs
Ability to translate technical designs into meaningful concepts for other teams
Comfortable working in cross-departmental teams
Comfortable knowledge sharing and training
Additional Qualifications:
Current Azure certifications
Current Windows certifications
Industry standard security certifications
The posted salary range for this position is $90,000-$110,000 annually.
ABOUT ACCUMTECH
AccumTech is a small, but growing, software service company that has annually been voted one of Crain's Detroit Business Coolest Places to Work by our employees since 2019. Joining AccumTech will give you an opportunity to take on challenging projects in a fast-paced agile environment, take responsibility for the growth of your team, and play a key role in the success and growth of the company.
AccumTech was founded in 2014 by experts in data management, pharmacy benefits, healthcare consulting and federal health regulations to assist key stakeholders in the integration of claims data between different consumers. We are based in Ann Arbor, Michigan and offer a competitive benefits package that includes health benefits, a competitive salary, paid time off, a 401K with employer match, and flexible scheduling.
AccumTech is unable to provide Visa sponsorship.
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Operational Technology (OT) Systems Engineer
Infrastructure engineer job in Southfield, MI
Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide. We are currently searching for an Operational Technology (OT) Systems Engineer to join our global IT team. The OT Systems Engineer position can be located at any of our North America plants and will be determined based on the successful candidate's location. Operational technology is hardware and software that detects or causes a change, through the direct monitoring and/or control of physical devices, processes and events. For Auria, this includes industrial control devices (ICS), supervisory control and data acquisition (SCADA) systems, programmable logic controllers (PLCs), and human-machine interfaces (HMIs) in our manufacturing facilities. This role will focus on enhancing OT device data acquisition, management, and operational processes while bringing enterprise IT and cybersecurity best practices to the shop floor. The ideal candidate will bring strong technical leadership experience in industrial environments with a deep understanding of IT/OT convergence in a manufacturing environment.
What you will do:
Technical Leadership:
Plan and execute projects focused on supporting plant staff in integrating shop floor equipment with business systems to improve overall operational effectiveness.
Coordinate with cross-functional technical resources (IT, cybersecurity, maintenance, engineering, operations, and others) to ensure project milestones and goals are achieved.
Stay current with emerging technologies and trends in industrial automation, Industrial IoT (IIot) data analytics, and OT cybersecurity.
System Integration:
Establish and implement data collection frameworks for OT environments, enabling real-time monitoring and historical analysis.
Support predictive maintenance, process optimization, and quality improvement initiatives through data analytics.
Define data inputs and outputs that support AI-driven insights, in collaboration with data management and automation teams.
Coordinate the implementation of AI tools that enhance operational efficiency.
Develop and maintain documentation for system architecture, configurations, and operational procedures.
Information Technology:
Instill enterprise IT best practices in the manufacturing OT environments.
Collaborate with cybersecurity teams to assess risks, implement security controls, and ensure compliance with relevant standards.
Support operations teams in responding to security incidents, vulnerabilities, and anomalies.
Communication & Training:
Serve as the primary liaison between vendors, internal stakeholders, and technical teams.
Develop and deliver training sessions for stakeholders, ensuring technology adoption and operational effectiveness of the integrated systems.
Other duties as assigned.
What you will gain as a part of the Auria Team:
An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits.
Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options.
Parental Leave and Adoption and Surrogacy Benefits for salaried employees.
Tuition Reimbursement available for eligible employees to continue education.
Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%.
Salary Continuation & Long Term Disability (LTD).
What you will bring:
Bachelor's degree in Engineering, Information Systems, Industrial Technology, or a related field, preferred.
Five (5) or more years of experience in technical leadership within manufacturing, industrial automation, or IT/OT integration.
Minium of ten (10) years in a role focused in IT, OT, and/or control systems.
Proven experience integrating manufacturing OT systems with ERP/MES systems, preferably Plex and Plex MES Automation and Orchestration (Plex A&O, formerly Mach2).
Travel Requirements:
This position will require up to 50% travel to North America plants, including Mexico.
Knowledge, Skills, and Ability:
Exceptional communication, stakeholder management, and organizational skills.
Expertise in global Industrial IoT (IIot) platforms, with PTC Kepware proficiency being highly preferred.
Strong understanding of OT systems, industrial network protocols, and shop floor technologies (e.g., SCADA, PLCs, sensors).
Experience with Industry 4.0, IIoT, and smart manufacturing initiatives.
Familiarity with CMMS/EAM platforms, predictive maintenance strategies, and equipment performance monitoring.
Understanding of how to apply IT best practices to OT environments, to include asset management, change management, disaster recovery planning, and others.
Experience with Zero Trust frameworks and cybersecurity tools (e.g., firewalls, NAC, SIEM).
Hands-on experience with visualization tools (e.g., Power BI, Ignition, or similar).
When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process. Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.
Auto-ApplyTechnical Support Engineer
Infrastructure engineer job in Dearborn, MI
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $20.50/Hour
AI Systems Engineer
Infrastructure engineer job in Ypsilanti, MI
Deploy and secure an on-premises AI infrastructure for hosting large language models (LLMs)
Install, configure, and maintain AI model-serving frameworks on internal GPU-enabled servers
Develop and maintain robust, scalable APIs to ensure internal access to AI capabilities and seamless integration with enterprise applications and data systems
Collaborate on the implementation of a Retrieval-Augmented Generation (RAG) pipeline and AI agents to automate business workflows
Requirements:
Bachelor's degree or higher in computer science, electrical/computer engineering or related field
Minimum 4 years of experience in systems engineering, DevOps, or MLOps Role
Proficiency in Linux Server Administration
Strong working knowledge of GPU-accelerated compute environments
Proficiency in Python for scripting, automation, and building AI/ML data pipelines
Experience deploying LLMs or generative AI models in production environments
Working knowledge of RAG architectures, including vector databases, embedding models, and retrieval strategies.
AI Systems Engineer
Infrastructure engineer job in Superior, MI
We are looking for an experienced AI Infrastructure & MLOps Engineer to design, deploy, and maintain our on-premises AI platform built for hosting and scaling large language models (LLMs).
In this role, you will work closely with cross-functional teams to build secure, production-ready AI systems, integrate enterprise data, and help deliver advanced automation capabilities across the organization.
Key Responsibilities
Deploy and secure on-premises AI infrastructure for hosting and serving LLMs
Install, configure, and maintain GPU-enabled servers and AI model-serving frameworks
Develop and maintain scalable internal APIs that provide access to AI capabilities
Build and support AI/ML data pipelines and automation scripts using Python
Collaborate on designing and implementing a Retrieval-Augmented Generation (RAG) pipeline and AI agents to automate business workflows
Ensure system reliability, performance, monitoring, and continuous improvements
Requirements
Bachelor's degree in Computer Science, Electrical/Computer Engineering, or related field
4+ years of Systems Engineering, DevOps, or MLOps experience
Strong expertise in Linux server administration
Hands-on experience with GPU-accelerated compute environments
Proficiency in Python for automation, orchestration, and ML workflows
Experience deploying LLMs or generative AI models in production
Working knowledge of vector databases, embeddings, and RAG architectures