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Infrastructure support specialist skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Kate Marek Ph.D.,
George Miller
Below we've compiled a list of the most critical infrastructure support specialist skills. We ranked the top skills for infrastructure support specialists based on the percentage of resumes they appeared on. For example, 9.2% of infrastructure support specialist resumes contained infrastructure support as a skill. Continue reading to find out what skills an infrastructure support specialist needs to be successful in the workplace.

15 infrastructure support specialist skills for your resume and career

1. Infrastructure Support

Here's how infrastructure support specialists use infrastructure support:
  • Train, share technical direction, and provide senior technical support to the MIS Infrastructure Support team.
  • Provided platform and IT infrastructure support including incident, problem, request, and change mgmt.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how infrastructure support specialists use troubleshoot:
  • Liaised with Lead Service Desk Technician to troubleshoot and identify trends, establishing the corresponding technical solution.
  • Installed, configured, maintained, and troubleshoot Windows XP and standard applications.

3. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how infrastructure support specialists use cloud:
  • Perform routine Backup scheduling, restoration, and maintenance for company assests using Cloud service provider (Venyu Cloud Backup).
  • Performed research and drafted technical recommendations regarding the company's strategic direction towards public and private cloud technologies.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how infrastructure support specialists use technical support:
  • Provided procurement and technical support to remote locations such as D.C., Florida, and Chicago etc.
  • Escalated technical support issues to level 2 for unresolved level 1 issues.

5. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how infrastructure support specialists use linux:
  • Installed and configured a 30xx VPN server and a Cisco 5xx PIX firewall device to replace three Linux firewalls.
  • Involved in complete infrastructure setup and configuration which included Tuxedo 9.x/10.x and x under Solaris and Linux environments.

6. Windows Server

Here's how infrastructure support specialists use windows server:
  • Configure Windows servers, WS XP/7, 2003, 2008 and perform continuous administration of specialized and virtual servers.
  • Tested and scheduled weekly Windows Server Update Services (WSUS) to over 600 network computers.

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7. Desktop Support

Here's how infrastructure support specialists use desktop support:
  • Provide Knowledge Base support for service desk and Desktop Support Documentation updates via share point site.
  • Provided Network and Desktop support for users of the Fellowship One Church Management System.

8. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how infrastructure support specialists use problem resolution:
  • Wrote/reviewed/published Technical documents (Tech Notes) for accuracy to document problem resolution information for the Team and global customer base.
  • Documented and distributed avionics product discrepancy reports for engineering problem resolutions, product test updates, and product documentation errors.

9. PC

Here's how infrastructure support specialists use pc:
  • Work included, hooking up remote engineering offices to the network via DSL, PC software and hardware installs.
  • Supervised and maintained all office PC systems including hardware, software, configuration, updates, and patches.

10. VMware

Here's how infrastructure support specialists use vmware:
  • Review and deploy VMware system releases and vendor-supplied patches according to best practices.
  • Maintained a LAB for developers utilizing VMware 2.x on Dell and Compaq hardware.

11. Switches

Here's how infrastructure support specialists use switches:
  • Supported and assisted in maintaining servers, routers and switches in SunTrust Data Center.
  • Configure Extreme Switches with IP Addresses for Digital Center I and other buildings.

12. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how infrastructure support specialists use java:
  • Implemented feature in Java Spring application to synchronize databases in active-active architecture.
  • Introduced JSP (Java Server Pages) into an existing legacy project, providing training sessions and mentoring to other clients.

13. SharePoint

Here's how infrastructure support specialists use sharepoint:
  • Implemented within SharePoint FIM 2010 integrating infrastructure including directories, databases, and line of business applications for company enterprise.
  • Maintain department customer-facing SharePoint portal including develop new portal content and features to enhance end-user communication and training.

14. Asset Management

Asset management describes the management of assets that are invested on behalf of various industries. It is the process of developing, operating, maintaining, and selling assets for profit and managing the money for individuals and companies through stocks, bonds, and cash equivalents, among other things.Alternatively, asset management enables a business to keep track of all of its assets, helps ensure correct depreciation rates, helps identify and manage risk, and removes ghost assets from business inventory.

Here's how infrastructure support specialists use asset management:
  • Designed a server issues database for asset management and issues tracking.
  • Leveraged existing Numara Track-It help desk software to facilitate asset management and auditing of assets.

15. Technical Problems

Here's how infrastructure support specialists use technical problems:
  • Worked with Disaster Recovery issues and set up/monitored conference call with technical experts resulting in the resolution of significant technical problems.
  • Analyzed and resolved complex customer and technical problems involving multiple technologies and platforms in an enterprise environment.
top-skills

What skills help Infrastructure Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What infrastructure support specialist skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.Kate Marek Ph.D. LinkedIn profile

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young infrastructure support specialists need?

George MillerGeorge Miller LinkedIn profile

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for an infrastructure support specialist stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

List of infrastructure support specialist skills to add to your resume

Infrastructure support specialist skills

The most important skills for an infrastructure support specialist resume and required skills for an infrastructure support specialist to have include:

  • Infrastructure Support
  • Troubleshoot
  • Cloud
  • Technical Support
  • Linux
  • Windows Server
  • Desktop Support
  • Problem Resolution
  • PC
  • VMware
  • Switches
  • Java
  • SharePoint
  • Asset Management
  • Technical Problems
  • TCP/IP
  • OS
  • LAN
  • VPN
  • Disaster Recovery
  • Network Troubleshooting
  • Unix
  • Technical Issues
  • Microsoft Windows
  • Provisioning
  • Azure
  • Video Conferencing
  • Help-Desk Support
  • VoIP
  • SQL Server
  • WAN
  • Enterprise Applications
  • Network Infrastructure
  • SLA
  • FTP
  • Configuration Management
  • Remote Support
  • DNS
  • Application Support
  • Virtualization
  • ESX
  • SCCM
  • Level Support
  • Network Connectivity
  • User Accounts
  • Email Accounts
  • F5

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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