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Internet sales associate skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Derrek Schartz,

Daniel Miller Ph.D.

Below we've compiled a list of the most critical internet sales associate skills. We ranked the top skills for internet sales associates based on the percentage of resumes they appeared on. For example, 10.4% of internet sales associate resumes contained crm as a skill. Continue reading to find out what skills an internet sales associate needs to be successful in the workplace.

15 internet sales associate skills for your resume and career

1. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how internet sales associates use crm:

Updated the CRM information and communicated current promotions or new vehicle information to produce new sales leads
Entered notes into the CRM and Tracker to keep up with daily numbers.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how internet sales associates use phone calls:

Task included inbound and outbound phone calls, emails, finance applications, scheduling appointments, internet leads and campaign calls.
Followed up with phone calls to make sure the requested information was received and to validate their potential as a client.

3. Customer Satisfaction

Here's how internet sales associates use customer satisfaction:

Demonstrate an understanding that business is built on customer satisfaction, and being devoted to guaranteeing customer satisfaction.
Provided professional integrity to maintain dealer's reputation as the regional leader for customer satisfaction.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how internet sales associates use customer service:

Provided customer service to customers on-location and online.
Continued customer service through Customer Retention.

5. Sales Appointments

Here's how internet sales associates use sales appointments:

Respond to incoming leads, set sales appointments, make follow up calls, pull credit applications.
Reach all monthly goals for sales appointments and deliveries.

6. BDC

BDC, Bureau De Change, often referred to as a Foreign Exchange or Currency Exchange, is a retail establishment where one form of a client's currency can be exchanged for another through a broker. BDC makes its profit by buying multiple foreign currencies and selling the same currency at a higher exchange rate. This service plays an important role in the flow of money between nations.

Here's how internet sales associates use bdc:

Lease retention, Develop new customers through our BDC Dept and extensive referral base.
Transferred to the new Internet department after company dissolved BDC.

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7. Customer Inquiries

Here's how internet sales associates use customer inquiries:

Responded to internet customer inquiries and ensured that the dealership actualized its maximum profit potential on Internet sales.
Managed all electronic customer inquiries, generated price proposals, and closed new and used car sales.

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how internet sales associates use sales floor:

Attended several Honda off-site management courses specific to internet related processes, customer retention, and sales floor related processes.
Assisted in sales floor overflow as well as service dept and scheduling in X-time.

9. Repeat Business

Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.

Here's how internet sales associates use repeat business:

Provide a world class experience using social media and follow up tactics for repeat business.
Purchased and sold products to companies and individuals Developed repeat business and new clientele Acquired knowledge of items sold through research

10. Sales Associates

Here's how internet sales associates use sales associates:

Worked with other sales associates to provide the best service for each customer on a personal level.
Assisted in training new sales associates on sales techniques and the Internet marketplace.

11. Digital Marketing

Here's how internet sales associates use digital marketing:

Utilized DealerSocket, Revenue Radar, and other software programs to create client databases and digital marketing tools.

12. Flyers

Here's how internet sales associates use flyers:

Create flyers for salesmen to promote sales in settings outside of work.

13. Sales Training

Here's how internet sales associates use sales training:

Implemented a sales training program for colleagues that resulted in a dealership wide increase in phone-appointment-sale conversion.
Turned around lagging store operations through implementation of an effective strategic business plan and enhanced sales training.

14. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how internet sales associates use outbound calls:

Generate sales from Medicare recipients via outbound calls Verify all patient Medicare eligibility requirements for processing orders.
Perforrmed 50-100 outbound calls per day.

15. Telemarketing

Here's how internet sales associates use telemarketing:

Handled billing, taxes and payroll from 1982-1995 for a family owned business in the telemarketing field (JMA Telemarketing).

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What skills help Internet Sales Associates find jobs?

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What internet sales associate skills would you recommend for someone trying to advance their career?

Derrek Schartz

Senior Lecturer, Website

To maximize your total income in sales one must always be learning and growing. Improving their knowledge, skills, and abilities particularly in light of the disruptions beginng to occur, such as AI, digitization, and others.

What technical skills for an internet sales associate stand out to employers?

Daniel Miller Ph.D.

Associate Professor of Religion and Social Thought; Chair, Landmark College

As the American Association of University Professors (AAUP) and other organizations have repeatedly found, students graduating with degrees in the liberal arts (the areas in which I teach and have competence) have the skills and capacities that employers desire (e.g., critical thinking skills, strong verbal and written communication skills, synthetic and analytical thinking skills, etc.). But the technical capacities necessary to communicate and used these skills will be more important than ever. I would anticipate that graduates will have to be comfortable moderating and running meetings on online platforms. They will have to know how to design and share presentations that are well-suited to online and remote platforms. They will have to be able to multi-task in presentations, tracking on-screen discussions as well as simultaneous chat options. Along with all of this, they have to have a greater awareness of creating online and virtual content that is accessible to all users. I would think that graduates who can communicate these skills to employers will be far better situated than those who cannot.

What soft skills should all internet sales associates possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of internet sales associate skills to add to your resume

The most important skills for an internet sales associate resume and required skills for an internet sales associate to have include:

CRM
Phone Calls
Customer Satisfaction
Customer Service
Sales Appointments
BDC
Customer Inquiries
Sales Floor
Repeat Business
Sales Associates
Digital Marketing
Flyers
Sales Training
Outbound Calls
Telemarketing
Product Knowledge

Vehicle Availability
Sales Process
Toyota
Chrysler
Customer Calls
Lead Management
Scheduling Appointments
Customer Relationships
CSI
Vehicle Sales
Test Drive
Car Sales
Buying Process
Inbound Calls
Customer Orders
EBay

Retail Sales
Facebook
Gross Profit
Mercedes-Benz
Telephone Calls
Craigslist
Product Inventory
Customer Complaints
Online Sales
Subaru
Sales Strategies
Credit Applications
Sales Orders
Sales Volume
POS
Party Sites

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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