Senior Strategic Account Manager
Intradiem job in Marietta, GA
Job Description
Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a "problem-out" approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a "people-first" approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
Servant's Heart-caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
Craftsman's Attitude-taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn't do the trick).
Growth Mindset - We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
What This Role Will Be Doing:
Responsible for maximizing Intradiem's revenue within assigned accounts by developing new and managing existing customer sponsor and stakeholder relationships, communicating the current and future value opportunities, managing the renewal process, and partnering with cross-functional internal groups to effectively serve customers.
Develop strategic account plans that provide an organizational map, including subsidiaries and key sponsors and stakeholders across functions that include operations, IT and senior leadership.
Understand the customer's vision, priorities and challenges and develop / execute a communication strategy and plan that outlines how Intradiem's current and planned capabilities will help key sponsors and stakeholders succeed.
Manage an annual quota by developing and maintaining a forecast and pipeline of customer opportunities.
Lead and manage the customer contract negotiation and renewal process, including selling uplift/renewals, ensuring alignment with customer goals and technical environment requirements.
Demonstrate a comprehensive understanding of enterprise SaaS sales methodologies and best practices to drive consistent growth and retention across assigned accounts.
Follow the Strategic Account Management Playbook to execute value-based strategies and plans.
Develop and foster relationships with key decision makers and stakeholder groups to educate, retain, and sell additional solutions and value.
Identify and sell to additional business units and subsidiaries that could benefit from Intradiem's solution.
Maintain a deep understanding of customers' technical environments, identifying opportunities where Intradiem's solution can align with and enhance existing systems and workflows.
Participate in regular account reviews with customers and partner cross functionally to develop associated action plans to support retention and growth of the Intradiem platform.
Travel up to 25%.
Conduct all business in accordance with Intradiem's policies and procedures.
Perform all other duties as assigned.
What This Role Needs To Succeed:
Bachelor's degree required.
8+ years of SaaS account management, renewal, and enterprise sales experience with demonstrated success in strategic account growth proven to meet a minimum of $2 Million in net new sales and maintains/renews a book of business of a minimum of $10 Million in reoccurring revenue.
5 years minimum of contract negotiation and renewal strategy experience required.
Demonstrated ability to understand sales and renewal barriers and overcome hurdles to retain and close business.
Contact center background.
Proven track record with developing and maintaining strong customer relationships based on software and service value propositions.
Strong technical acumen, with the ability to understand and communicate about customers' technical environments and align solutions to meet their needs.
Experience interfacing with customers, sales, consulting services and executive management.
Experience with Salesforce CRM required.
Demonstrates integrity and builds trust.
Excellent written and oral communication skills, including presentation skills.
Customer oriented with proven ability to sell value through a Consultative Selling approach.
Ability to be the lead relationship manager and effectively interface and communicate with a range of customer personas, including Operations, Workforce Management, IT and Senior Leadership.
Demonstrated ability to understand sales barriers and overcome hurdles to retain and close business.
Demonstrated advanced sales, market research and business skills.
Proven success in an enterprise software sales environment, with excellent sales, negotiation and objection handling skills.
Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
Organizational and follow up skills, problem solving and analytical skills.
A proven track record of exceeding quota.
Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
Advanced proficiency in Microsoft Excel, PowerPoint, Salesforce, and other relevant technologies that support strategic contract management and quoting processes.
Thorough understanding of financial principles to support and drive effective contract negotiations
Work Authorization and Equal Employment Opportunity
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Visa sponsorship is available for this position.
Intradiem is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Deployment Technician
Alpharetta, GA job
Full time under W2
Onsite Role
Pay Rate: $19 - $20.50 an hr
Schedule: Mondays - Fridays, 8AM to 5PM
Technical work as Windows 11 installation technician for
- New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation)
- Recovery of returned PCs (cleaning, minor repairs, asset management)
- Inventory management of returned PCs and newly ordered PCs
- Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP)
- End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP)
- User interaction during PC setup / redeployment / retirement
Mainframe Assembler (Not Mainframe Developer)-- CDC5692705
Alpharetta, GA job
We are looking for a Mainframe Assembler who has done coding from scratch in Assembler. This project is 95% based on ASSEMBLER and 5% on COBOL.
Responsibilities:
• Candidate must have Coding experience from scratch in Assembler
• At least 8-10 years of experience in COBOL ASM CICS and DB2
• Experience working in DB2 Stored procedures Native SP SQL
• At least 8-10 years of experience in software development life cycle
• Strong Analytical design skills
• Ability to lead the activities related to requirements elicitation creation and review of design provide pseudo code to the team assign and review tasks mentor individuals
• Good written and verbal communication skills
• Experience and desire to work in a Global delivery environment
• Develop and maintain moderately complex to complex software components of the business application system using available developer tools
• Create execute and review test plans define and establish test data
• Create and maintain software documentation and query and report system data using reporting tools
• The job also entails sitting as well as working at a computer for extended periods of time
• Should be able to communicate by telephone email or face to face
Hospice Sales Representative
Cartersville, GA job
Are you a compassionate and driven sales professional with a passion for connecting people to quality end-of-life care? We are looking for a dedicated Hospice Sales Representative to join our team in the Cartersville, GA area.
In this critical role, you'll be responsible for promoting our hospice services, building strong relationships with healthcare professionals, and ensuring that patients and their families have access to the compassionate care they deserve. This is an opportunity to make a real impact on people's lives while being part of a supportive and tight-knit team.
What You'll Do
Develop and execute sales strategies to promote Blue Summit's hospice services.
Build and maintain relationships with physicians, case managers, hospitals, assisted living facilities, and other key healthcare providers.
Represent Blue Summit at community events and networking opportunities to enhance brand awareness.
Collaborate with our clinical and admissions teams to ensure a smooth transition and seamless care coordination for new patients.
Stay informed on industry trends and competitor activities to identify new growth opportunities.
What We're Looking For
3-5 years of successful experience in hospice or home health sales.
A strong, established network within the Cartersville or surrounding areas.
Excellent relationship-building and communication skills.
Genuine compassion for patients and families navigating end-of-life care.
A Bachelor's degree in a related field is preferred.
Why Join us?
We offer a culture that values recognition, growth, and stability. In addition to a fulfilling career where you'll make a tangible difference, you'll receive:
Competitive Compensation: Earn additional monthly bonuses based on your production.
Comprehensive Benefits: Access to health, dental, and vision insurance.
Financial Wellness: A 401(k) retirement plan.
Work-Life Balance: Generous paid time off, holidays, and a flexible schedule.
Supportive Culture: Be part of a mission-driven team that cares deeply about each other.
If you are a motivated and empathetic individual ready to build a fulfilling career while making a real impact, we encourage you to apply today!
Executive Editor, HCP Omnichannel Content
Atlanta, GA job
**Please only local candidates to Atlanta GA
83738
TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.
Our client, a leading medical publishing company is hiring an Executive Editor, HCP Omnichannel Content for a 6+ months RTH contracting assignment.
Must have skills:
Bachelors degree in Journalism, Communications, Marketing, Design or a related field
Minimum of 3 years of experience in digital content ideation and development
Strong storytelling skills and creative thinking about how to engage audiences
Understanding of how to use AI to help drive optimal creation
Experience with a variety of content types: text, imagery, multimedia, interactive and channel-drive types (e.g., social)
Deep knowledge of health and medical topics, ideally with some familiarity with healthcare professional needs
Preferred skills:
Demonstrated strong content judgement
Advanced editing and storytelling skills
Curiosity about audiences, ideas and information
Ability to interpret and explain statistical data
Pay: $47-48/hour W2
Location: Atlanta GA (hybrid)
Responsibilities:
The editor ideates and creates tests of omnichannel content to support our audience-first strategy, with a primary focus on engaging healthcare professionals (HCPs)
This position also helps maintain successful omnichannel content tests with ongoing content, ensuring performance stays stable or grows
This position partners tightly with our marketing innovation team to ideate and execute our ideas for attracting and engaging audiences across our channels and platforms
The ideal candidate has strong creative abilities, excellent communication and organizational skills, and an understanding of medicine and science
Adept at managing multiple projects and changing priorities and working within a matrixed organization
Human Resources Coordinator
Atlanta, GA job
Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.
We have an exciting opportunity for a HR Administrator to join our team in the US!
What we can give you:
Full time working week with flexible working options, giving you that much needed work/life balance
15 days holiday plus statutory bank holidays
Hybrid working between home and Atlanta office
Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
Employee Referral Scheme
Flexible benefits package that aims to offer something for everyone
GetVibes - our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
Healthcare Insurance, Dental & Vision Insurance and 401K Insurance through the Employer's provider
Global Recognition Program - 40+ awards were made last year under our RecogniseMe scheme
Role Purpose:
The HR Administrator will provide day-to-day HR support across the employee lifecycle and serve as the primary point of contact for US employees for HR-related questions.
A key part of this role will be managing the payroll process in coordination with our external payroll provider to ensure accurate, timely, and compliant pay cycles.
This position is ideal for someone who is detail-oriented, highly organized, service-minded, and comfortable working in a fast-moving global environment.
What to expect:
HR Administration
Support the full employee lifecycle (onboarding, job changes, promotions, offboarding).
Prepare employment documents: offer letters, contracts, policy acknowledgements, etc.
Maintain employee records and ensure data accuracy.
Respond to employee inquiries related to benefits, policies, PTO, and HR processes.
Ensure compliance with federal, state, and local labor regulations.
Support annual processes such as performance reviews and benefits enrolment.
Payroll Administration (with external provider)
Serve as the main US payroll contact and coordinate all payroll inputs.
Verify timesheets, overtime, PTO balances, commissions, and deductions.
Review and validate payroll reports from external provider before final approval.
Ensure payroll changes (hires, terminations, compensation updates) are processed correctly.
Manage year-end payroll processes (W-2s, audits, corrections).
Collaborate with Finance to reconcile payroll costs and provide monthly reporting.
Benefits & Compliance
Coordinate benefits administration (medical, dental, vision, life, disability, 401k, etc.).
Manage employee leave processes (FMLA, disability, workers' comp).
Support policy updates and ensure US HR documentation is compliant.
Assist with mandatory reporting and audits.
Employee Support & Engagement
Act as first-line HR contact for US employees and managers.
Support HR initiatives, engagement activities, and culture-building efforts.
Collaborate with global HR colleagues to ensure alignment across regions
What we expect from you:
3-5 years' experience in HR administration or HR generalist role.
Hands-on experience coordinating US payroll with a third-party provider (Paycor)
Strong understanding of US employment laws and payroll compliance.
High attention to detail and strong organizational skills
Ability to handle confidential information with integrity
Excellent communication and interpersonal skills.
Experience in a global organization.
Experience supporting benefits administration (Open Enrolment, vendor liaison).
If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.
What to do next:
If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!
If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don't hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into *************************
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
Generative AI Engineer
Alpharetta, GA job
Role: Gen AI/ML Engineer
Mode of Work: 3 days per week onsite required
Required experience: 10+ Years
Key Responsibilities:
Assist in designing, developing, and training machine learning models.
Implement ML pipelines and support model evaluation, optimization, and deployment.
Work with data preprocessing tools to clean, transform, and prepare datasets.
Collaborate with senior engineers and cross-functional teams to implement ML solutions.
Document model behavior, experiments, and results.
Support research activities by exploring new techniques, tools, and frameworks.
Mandatory Skills:
Proficiency in Python.
Working knowledge of TensorFlow or PyTorch.
Strong understanding of machine learning algorithms and concepts.
Preferred Skills:
Exposure to data preprocessing tools like Pandas and NumPy.
Basic understanding of cloud AI services (AWS, Azure, or GCP).
EOC Application Administrator
Atlanta, GA job
he WebEOC / EOC Application Administrator is responsible for the administration, configuration, and support of Juvare WebEOC V10, along with preparing for the organization's future migration to Juvare WebEOC NexUs.
The WebEOC / EOC Application Administrator is responsible for the administration, configuration, and support of Juvare WebEOC V10, along with preparing for the organization's future migration to Juvare WebEOC NexUs. This role supports both cloud and on-premises deployments and works closely with internal teams, end users, and external partners to ensure dependable EOC system operations. During Georgia emergency activations, the position may require extended or flexible work hours.
Key Responsibilities
WebEOC Administration
Administer and maintain Juvare WebEOC V10 for daily operations and system stability.
Support planning, testing, and implementation efforts tied to future migration to Juvare WebEOC NexUs.
Manage users, positions, roles, permissions, and overall access provisioning.
Configure and maintain incidents, system processes, notifications, plug-ins, and general system settings.
Develop, update, and troubleshoot boards, including code adjustments and design enhancements.
Move boards and system configurations between environments through imports/exports.
Maintain clear documentation of configuration changes, system updates, and operating procedures.
Integration & Technical Support
Configure and support GIS integrations for both cloud and on-premises WebEOC environments.
Utilize the ArcGIS API to integrate mapping services, geospatial layers, and situational awareness tools.
Work with Juvare Professional Services and other vendors to translate operational needs into technical configurations.
Provide support for plug-ins, mapping tools, custom workflows, and other system integrations.
Communication & Notification Tools
Assist with communication integrations connected to WebEOC, including Microsoft Teams notifications, alerts, and collaboration channels.
Support users with Teams-based communication workflow setups during activations and day-to-day operations.
EOC Application Support
Provide support for additional EOC related systems such as Rave and other alerting tools.
Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance.
Deliver user training and documentation for WebEOC and related platforms.
Operational Support
Work extended or irregular hours as needed during emergency operations.
Assist with other assigned state applications or technical projects beyond core EOC systems.
Collaborate with emergency management staff, IT teams, and stakeholders to ensure operational readiness.
Required Qualifications
Hands-on experience administering Juvare WebEOC V10.
Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs.
Strong understanding of user provisioning, incident configuration, roles, and positions.
Experience with board creation, editing, troubleshooting, and code updates (HTML, JavaScript, or similar).
Experience with GIS integrations and the ArcGIS API.
Familiarity with plug-ins, system notifications, mapping tools, and communication integrations such as Microsoft Teams.
Ability to work with vendors and technical service providers to implement business requirements.
Experience with both cloud and on-premises WebEOC environments.
Strong troubleshooting, communication, and customer support abilities.
Preferred Qualifications
Experience with EOC communication platforms such as Rave Alert.
Background in emergency management, public safety, or government operations.
Familiarity with API integrations, scripting, or basic database concepts.
Experience with .NET development or working within Visual Studio Code for board-related scripts or integrations.
Work Environment
Standard business hours with flexibility based on operational needs.
Extended or nonstandard hours during emergency activations.
Ability to work independently and as part of a cross-fun
Data Governance Manager
Alpharetta, GA job
Lead and implement data governance within the company's Google Cloud environment, focusing on Google Cloud Dataplex and Data Catalog, ensuring data quality, security, compliance, and effective utilization to support decision-making and operational efficiency.
Key Responsibilities:
Framework & Standards: Develop and enforce a scalable data governance framework, including policies, standards, and best practices to ensure data quality, integrity, and compliance.
Data Quality & Metadata: Monitor data quality, resolve inconsistencies, and manage metadata using Dataplex and Data Catalog; maintain business glossaries and data dictionaries.
Collaboration & Stewardship: Partner with business units, IT, and leadership to promote data governance, establish stewardship programs, and ensure accountability.
Reporting & Training: Track governance KPIs, support audits, and provide training on data governance principles and best practices.
Required Skills & Experience:
Experience in data governance, management, or related fields.
Hands-on with GCP, specifically Dataplex and Data Catalog.
Strong understanding of data governance principles, compliance, and best practices.
Proficiency in SQL, data modeling, and data warehousing concepts.
Excellent analytical, communication, and collaboration skills.
Preferred:
Experience in energy or pipeline industries.
Relevant data governance or GCP certifications.
Project management experience.
Production Manager
Suwanee, GA job
Lead. Optimize. Drive Excellence.
Murrelektronik is looking for an experienced Production Manager to oversee operations at our Suwanee, GA facility. As part of the Operations leadership team, you'll ensure production runs smoothly, efficiently, and safely, while motivating and developing your team to deliver outstanding results.
What You'll Do
Lead, mentor, and grow a team of 4-5 direct reports.
Plan and manage production schedules to meet customer demand.
Ensure compliance with quality standards, OSHA, ISO, and safety protocols.
Drive resolution of quality issues using root cause analysis tools.
Manage costs effectively, including purchasing and overtime planning.
Analyze workflows and implement process improvements.
Track department KPIs and contribute to forecasting and planning.
Partner with HR on recruitment, training, and development initiatives.
Foster a culture of accountability, teamwork, and continuous improvement.
What We're Looking For
Bachelor's degree in Business, Manufacturing, Engineering, or related field.
5-6 years in manufacturing leadership, ideally in a multi-shift operation.
Knowledge of production planning, quality systems, and safety standards.
Familiarity with OSHA, ISO, and ERP systems (SAP preferred).
Lean Manufacturing / Six Sigma experience and continuous improvement mindset.
Strong leadership, communication, and problem-solving skills.
Bonus Points For:
Experience with manufacturing automation systems.
Multilingual skills.
Leading during growth phases.
Why You'll Love Working Here
Medical, dental, and vision (with HSA contributions)
Generous PTO, paid holidays, and parental leave
401(k) with 4% company match
Tuition reimbursement and professional development
Fitness reimbursement and volunteer time off
Flexible, supportive work culture
About Murrelektronik
Murrelektronik is a global leader in automation technology, committed to innovation, customer satisfaction, and employee well-being. Since 1975, we've built strong connections-both technical and personal-around the world.
Apply today and help us take production excellence to the next level.
AI/ML Engineer :: 6 months (W2 Contract Only) :: New York City ,NY , Alpharetta, GA (Hybrid, 3 days in a week from office) Locals only - In-person Interview is required
Alpharetta, GA job
Hi ,
Hope you ae doing good ,
AI/ML Engineer
Duration : 6 months (W2 Contract Only)
Locals only - In-person Interview is required
Experience :: 3 -5 years , 5-8 years , 8-12 years
Job Description:
AI/ ML Engineer will leverage advanced AI models and Azure OpenAI services to develop innovative solutions for investment banking processes. The ideal candidate will have a strong background in investment banking, hands-on experience with Microsoft Azure OpenAI, and expertise in Retrieval-Augmented Generation (RAG).
Qualifications:
10+ years of relevant experience in AI/ML, with at least 2 years focused on agentic AI, autonomous systems, or multi-agent architectures
Hands-on experience with multi-agent systems, emergent behavior modeling, and ensuring system robustness and trustworthiness.
Proven experience in investment banking or financial services.
Good experience in Natural Language Processing (NLP)
Extensive hands-on experience with Microsoft Azure OpenAI services.
Strong understanding and practical experience with Retrieval-Augmented Generation (RAG).
Proficiency in programming languages such as Python.
Experience in deploying scalable, production-ready AI solutions integrated within enterprise environments
Knowledge of AI model deployment and API integration.
Scrum Master & Agile Coach
Atlanta, GA job
📅 Duration: 9+ Months
✅ Local Candidates Only
🎓 Agile Certification Required (Scrum Master minimum)
About the Role:
We're seeking an experienced Scrum Master & Agile Coach to support the project for IT Division. This role focuses on coaching IT Team Leads, facilitating Scrum/Kanban practices, and driving continuous improvement across teams. You'll help teams self-organize, manage backlogs, remove impediments, and deliver value aligned with IT priorities.
Key Responsibilities:
Coach IT Team Leads on Scrum & Kanban frameworks
Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives)
Guide backlog management and prioritization
Identify and resolve impediments
Promote collaboration and process adherence
Drive continuous improvement and team effectiveness
Required Skills & Qualifications:
5+ years working with Agile teams
Strong knowledge of Scrum & Kanban principles
Excellent facilitation, coaching, and communication skills
Proficient in Jira, Confluence, ServiceNow, MS Teams, Office365
Agile Certification (Scrum Master minimum)
Regards,
Ashish Lal | Talent Acquisition Manager
Charter Global Inc | *****************************
Email: *************************
LinkedIn: ASHISH K LAL | LinkedIn
One Glenlake Parkway | Suite 525 | Atlanta, GA 30328
Sr. EPIC Reporting Business Analyst
Gainesville, GA job
Title: Sr. EPIC Reporting Business Analyst
Type: Full-time, Direct-hire, FTE.
Industry: Hospitals and Healthcare.
The Reporting Business Analyst Sr. is a senior member of the Data and Analytics Team and is responsible for assessing customer analytic needs and providing guidance on the best possible course of action to address them. The Report Business Analyst Sr. will be familiar with end-users' workflows and well-versed in the complete catalog of the Client's Analytics tools, enabling them to align the customer's business requirements with the analytic solutions most appropriate for meaningful, actionable intelligence.
This role will have primary responsibilities for real-time or near real-time applications reports that are generated from the Epic production database using Reporting Workbench, develop custom metrics & RW SQL reports, as well as operational dashboards using Radar. This role will involve extensive interaction with operational team members and leadership and will be tasked with analyzing business data and analytics requirements, as well as transforming those requirements into analytics solutions.
The Reporting Business Analysts will also partner with the client's Technical Training team to develop and implement training and documentation solutions that enable business stakeholders to get the most out of self-service analytics tools, such as Slicer Dicer and Qlik Sense. The Reporting Business Analyst Sr. will also be instrumental in establishing and enforcing best practices, mentoring junior analyst team members in both the technical and functional areas. This Reporting Business Analyst Sr. will also work closely with the manager in prioritizing the intake of requests, enhancements, and projects.
This person should also be able to keep up with Epic updates and plan for retiring legacy assets and converting them to new tools & technologies. Strong project management skills; ability to formulate action plans and timelines, and to execute those plans; ability to manage multiple initiatives simultaneously.
Strong analytical skills to interpret, adapt, known methods, system procedures, or operating concepts to new situations. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. A wide degree of creativity and latitude is expected. Demonstrated ability to achieve results through team efforts, willingness to challenge established practices draw relevant conclusions. Leads and coaches team members to achieve goals, objectives, and personal growth.
Minimum Job Qualifications:
Strong Optime reporting background required.
Licensure or other certifications: Epic Cogito fundamentals, Cogito Tools Administration, Clarity Data Model, Caboodle Data Model, and one of the two (clinical/access data model) certifications/accreditation required. (Additional applicable software experience will be considered.) Must be obtained within 12 months of the date of hire.
Educational Requirements: Bachelor's Degree Required in Computer Science or related field. Instead of Bachelors Degree related experience in the field, ten (10) years progressively responsible, professional job-specific work experience, and an equivalent combination of education and training that provides the required knowledge, skills, and abilities, combined with demonstrated professional growth and achievement.
Minimum Experience: A minimum of six (6) years of experience with various BI and other analytic reporting software applications, with at least 2 of these years in EPIC Reporting Workbench reports and radar dashboards. Prior experience providing production-level support and/or development in business intelligence (BI) environments. Excellent SQL skills - with the ability to write complex queries that perform well against high-volume datasets. Strong knowledge and experience in data warehouse concepts, enterprise data management practices, and participation in strategy discussions are needed.
Essential Tasks and Responsibilities:
Maintains a service-oriented approach with customers, providing follow-up and responding to issues/ concerns promptly. Answer staff and client questions in person, via email, and via phone. Provide after-hours on-call support on a scheduled basis. Responsible for ensuring service level agreement adherence.
Creates standard or custom reports, dashboards, views, etc., summarizing clinical, financial, or operational data for review by executives, managers, physicians, and other stakeholders using the Epic Cogito BI tools (Reporting Workbench, Radar, or Slicer Dicer) or Qlik Sense.
Utilizes the report request and development process, including the development of an understanding of a report request, assessment of the appropriate tool to be used to provide the data, creation of a report specification in partnership with the operational stakeholder and application analyst, development of the report, and validation of the report by the operational stakeholder to ensure quality, timeliness, and accountability.
Serves as the primary point of contact for end users in specific operational areas for reporting needs.
Partners with operational stakeholders to understand current reporting, analytics, and data needs/requests and help determine the best approach to meeting those needs.
Partners with operational stakeholders to develop data requirements/specifications so that the appropriate report or dashboard can be developed to meet the need.
Partners with operational stakeholders to validate reports, dashboards, and analytics to ensure that the data that is being produced is accurate and represents what the end user needs.
Prepares and maintains key documents and technical specifications for new and existing solutions.
In partnership with the Technical Training team, educates and supports end users in specific operational areas in their use of self-service reporting tools like Epic's Slicer Dicer program, Epic's Universes and Cubes, and Qlik Sense.,
Partners with the Epic application teams to ensure that roles/security templates or end users in Epic have the appropriate access to reports and dashboards.
Works closely with end-users to identify and explain data and reporting discrepancies.
Monitors intake queue. Efficiently troubleshoot, resolve, report, and close active issues.
Mentor junior members of the team on all the technical and functional areas
Document standards and best practices and enforce them through code reviews of reports to ensure they are being followed.
Plan and execute for retirement of legacy tools (Crystal Reports) and conversion to evolving technologies (RW SQL, Qlik, etc.)
Summary:
This perm role requires deep expertise in Epic Cogito tools, including Reporting Workbench, Radar dashboards, RW SQL, Slicer Dicer, Universes, and Cubes, as well as Qlik Sense. It demands a strong Optime reporting background; excellent SQL skills for complex, high-volume queries; and solid knowledge of data warehousing, enterprise data management, and data conversion models. Required Epic certifications include Cogito Fundamentals, Cogito Tools Administration, Clarity and Caboodle Data Models, plus either the clinical or access data model certification (or obtained within 12 months). Candidates must have at least 6 years of BI/analytics experience-2+ years specifically with Epic RW and Radar-and experience producing production-level BI solutions. Additional technical requirements include understanding reporting lifecycles, data validation, master files, category lists, and workflows; managing report specifications; troubleshooting data discrepancies; maintaining technical documentation; enforcing coding standards; and planning migrations from legacy tools (e.g., Crystal Reports) to newer technologies (RW SQL, Qlik).
Customer Communications Management
Alpharetta, GA job
As a Consultant or CCM Developer, you will design, configure, and deploy customer communications leveraging Quadient Inspire and Ricoh Process Director (RPD). You will implement templates, workflows, and job orchestration for print and digital channels, integrate upstream systems and downstream mail house services, and ensure compliance, scalability, and operational efficiency.
Responsibilities:
Develop Quadient Inspire templates, layouts, and scripts for data mapping and output configuration.
Configure RPD workflows for job scheduling, print stream management, and post-processing; integrate with Quadient outputs and downstream print/mail services.
Implement Scalar/Automation orchestration and Interactive communications; manage approval workflows and environment promotion.
Integrate enterprise services (REST APIs, Kafka, DB connectors) and ensure secure, reliable data flows.
Rationalize legacy templates and migrate to Quadient; standardize assets for reuse.
Participate in SDLC: requirements, design, build, testing, deployment, and production support.
Troubleshoot Quadient and RPD issues related to rendering, performance, and job routing.
Skills:
10+ years of relevant experience in CCM; 3+ years hands-on with Quadient Inspire Suite and 2+ years with RPD.
Strong knowledge of RPD job flow design, print stream handling (AFP, PDF, PS), and integration with CCM platforms.
Experience with data transformations, scripting, and output configurations.
Familiarity with microservices (Spring Boot), messaging (Kafka), and SQL/NoSQL databases.
Understanding of Quadient deployment models (Flex/Evolve) and RPD environment setup.
DevOps exposure (Git, CI/CD), secure design principles, and compliance for regulated industries.
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent communication and interpersonal skills. Ability to work effectively in a team environment
Physical AI Engineering & Strategy, Senior Consultant
Alpharetta, GA job
Our client, a leading financial services company is hiring a Physical AI Engineering & Strategy, Senior Consultant on a long-term contract basis.
Pay is $90-$100/hr + W2. DOE.
Job ID 83255
A Critical requirement for a unique skill set that is not currently available internally at Specifically, we are seeking an AI specialist with expertise in programming robot dogs and humanoids from the Chinese manufacturer, Unitree, and proficiency with NVIDIA Omniverse. Merely having experience with robots will not be sufficient for this role.
The team is in the process of establishing various AI labs, primarily located in Alpharetta, though we are open to considering other locations as well. This position is intended to be a permanent role, and we are looking for a long-term commitment.
The Opportunity
Our Artificial Intelligence and Data team is at the forefront of integrating cutting-edge technology with physical systems. As a Senior Consultant in Physical AI, you will collaborate closely with clients and interdisciplinary teams at to develop innovative solutions that leverage the power of robotics, software, and open-source technologies. This role offers a unique opportunity to engage in continuous learning and research, driving advancements in how businesses utilize AI across various industries. You will be instrumental in shaping the future of Physical AI, with the chance to influence new methodologies and technologies that address complex challenges.
Key Responsibilities
In this role, you will be responsible for delivering state-of-the-art Physical AI solutions. Your key responsibilities will include:
• Developing and implementing scalable demos that highlight the integration of software and hardware in Physical AI applications.
• Showcase innovations and speak at -hosted events, including innovation summits & technology showcases.
• Conduct analytics and monitor market trends to inform solution development, identify emerging opportunities, and position the teams capabilities strategically within the evolving Physical AI landscape.
• Utilizing strong knowledge of the NVIDIA ecosystem to design and execute solutions that meet stakeholder needs.
• Leading development in robotics, focusing on kinetics, perception, and decision making to enhance operational efficiency and safety.
• Collaborating with a variety of stakeholders to understand requirements and provide technical leadership throughout the project lifecycle.
Skills and Attributes for Success
To thrive in this role, you will need a combination of technical expertise and strong interpersonal skills. Key attributes include:
• A passion for innovation and a proactive approach to problem-solving.
• Excellent communication skills to effectively convey complex concepts to diverse audiences.
• Strong analytical skills to guide project direction and decision-making.
• Ability to build and maintain relationships with clients and team members, fostering a collaborative environment.
• A commitment to delivering high-quality client services and continuous improvement.
To Qualify for the Role, You Must Have
• A Bachelors degree in a relevant field (e.g., Robotics, Computer Science, Mechanical Engineering, Electrical Engineering).
• 3-6 years of full-time working experience in Robotics, Digital Twin, and Computer Vision/Deep Learning/Reinforcement Learning.
• Proven experience in developing and implementing scalable AI systems that integrate software and hardware components effectively.
• Strong proficiency in programming languages such as Python, C++, or Java, with hands-on experience in robotics frameworks (e.g., ROS) and simulation environments (e.g., Isaac Sim).
• Extensive knowledge of the NVIDIA ecosystem, including experience with their offerings and implementation strategies for robotics and AI applications.
• Solid understanding of robotic systems, including kinematics, dynamics, control algorithms, and sensor integration (e.g., LIDAR, cameras).
• Familiarity with machine learning techniques and algorithms, particularly in the context of robotics, automation, and decision-making processes.
• Experience designing, building, and maintaining robotics systems and digital twin models, with a focus on real-time data integration and simulation.
• Proficiency in using data manipulation and analysis tools (e.g., Pandas, NumPy) to derive insights from sensor data and simulations, along with experience in popular ML frameworks such as TensorFlow or PyTorch.
• Experience with DevOps tools (e.g., GIT, Azure DevOps) and Agile methodologies (e.g., Jira) to develop and deploy analytical solutions with multiple features, pipelines, and releases.
• Excellent communication skills to clearly convey findings, recommendations, and opportunities for improvement to clients and team members.
• Willingness to travel as needed to engage with clients and stakeholders.
Ideally, Youll Also Have
• An advanced degree (Masters or Ph.D.) in Robotics, Computer Science, Mechanical/Aerospace Engineering, Electrical Engineering, or a related quantitative field; graduate school years can substitute for some industry experience.
• Previous experience in research projects related to robotics, automation, or digital twin technologies, including contributions to academic journals or conferences that showcase research findings and technical expertise.
• Proficiency in computer vision techniques and libraries (e.g., OpenCV) for object detection, tracking, and recognition, with practical applications in robotics.
• Experience in designing and implementing control systems for robotic applications, including PID controllers, state-space control, and adaptive control techniques.
• Ability to develop and optimize algorithms for tasks such as path planning, motion planning, and decision-making in robotics, enhancing system performance and efficiency.
• Familiarity with Hardware-in-the-loop (HIL) testing techniques to validate the performance of robotic systems in real-time by integrating hardware components with simulation models.
• Strong understanding of and/or interest in Agentic AI and Generative AI, with the ability to explore and implement innovative applications in these areas.
• Experience with Cosmos or similar data management platforms to facilitate the integration and analysis of large datasets in AI applications..
SRE Architect -- GOEDC5498339
Atlanta, GA job
Job Title: SRE Architect
Work Mode: Hybrid
As an SRE Architect, you will be a pivotal technical leader responsible for designing, building, and evolving the foundational systems and practices that ensure the reliability, scalability, performance, and efficiency of our critical services. Moving beyond day-to-day operations, you will focus on the strategic architectural direction of SRE function, defining standards, blueprints, and frameworks that enable development teams and fellow SRE operations team to build and operate highly resilient systems. Leverage deep expertise in software engineering, distributed systems, cloud infrastructure, and SRE principles to influence technology choices, establish best practices, and foster a proactive culture of reliability across the organization and much beyond observability pillar.
Key Responsibilities:
Reliability Strategy & Design:
Architect and design highly available, scalable, secure, and cost-effective infrastructure and application patterns on AWS
Define and evangelize SRE best practices, standards, and blueprints for service design, deployment, monitoring, and operational readiness across the engineering organization
Review current observability implementation to identify gaps and define steps to reach next level maturity of observability setup to provide deep insights into system health and behaviour
With overall maturity lead the definition and implementation strategy for Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets for critical services
Platform Architecture & Automation:
Design solutions to systematically reduce operational toil through automation and improved system design
Evaluate current SRE tools and automation frameworks (e.g., CI/CD pipelines, Infrastructure as Code modules, automated incident remediation, chaos engineering platforms) and suggest enhancement that will help overall enhancement of capability
Evaluate, prototype, and recommend new technologies, tools, and methodologies to enhance system reliability, developer productivity, and operational efficiency
Technical Leadership & Consultation:
Act as a senior technical advisor and subject matter expert on reliability, scalability, and performance for development and platform teams
Provide architectural guidance during the design phase of new services and features to ensure reliability principles are embedded early (shift-left)
Mentor and coach other SREs and engineers, fostering technical excellence and adherence to SRE principles
Lead architectural reviews and production readiness assessments for critical systems
Resilience:
Lead blameless postmortems for significant incidents, ensuring root causes are identified and systemic architectural improvements are prioritized and implemented
Architect and advocate for resilience patterns (e.g., circuit breaking, rate limiting, graceful degradation, chaos engineering) within applications and infrastructure
Required Qualifications:
Proven experience in an architectural role, designing solutions for reliability, scalability, and performance
Deep understanding and practical application of SRE principles (SLIs/SLOs, error budgets, toil reduction, automation, incident management, postmortems)
Expertise in cloud computing platforms (e.g., AWS) including infrastructure, networking, and security services
Strong experience with containerization and orchestration technologies (Kubernetes, Docker, serverless computing)
Solid experience designing and implementing observability solutions (e.g., Dynatrace, Prometheus, Grafana, ELK/EFK Stack, Jaeger, OpenTelemetry)
Strong programming/scripting skills (e.g., Python, Go, Bash) for automation and tool development
Excellent analytical, problem-solving, and strategic thinking skills.
Strong communication, collaboration, and leadership skills with the ability to influence technical direction across teams
Preferred Qualifications:
Experience designing and implementing chaos engineering practices and platforms
Hospice Clinical Manager
Cartersville, GA job
Medical Specialties: Geriatrics, Home Health, Hospice & Palliative Medicine
We are seeking a dedicated and experienced Hospice Clinical Manager to lead our compassionate clinical team. If you're a self-starter with extensive hospice management experience and a passion for making a real impact, we encourage you to apply. This is an excellent opportunity to help us continue providing exceptional care to our patients and their families.
Key Responsibilities
Clinical Operations: Oversee and manage all clinical services for the branch, ensuring compliance with all regulatory standards, including Medicare regulations.
Team Leadership: Lead, mentor, and guide a team of clinical professionals, including nurses and caregivers. Foster a collaborative environment and provide guidance to ensure high-quality patient care.
Quality & Compliance: Monitor and evaluate the quality of care provided, develop and implement clinical policies and procedures, and participate in the development of patient care plans.
Collaboration: Work with other departments to ensure seamless patient care and manage budgets and resources effectively to optimize clinical services.
Community Engagement: Develop and maintain strong relationships with local healthcare professionals and community organizations.
Qualifications
Experience: A minimum of 5 years of hospice management experience is required.
Leadership: Proven experience in nursing management or supervision, with strong leadership and team management skills.
Knowledge: Deep understanding of Medicare regulations, reimbursement processes, and the ability to develop and implement care plans.
Skills: Excellent communication skills, strong problem-solving and decision-making abilities, and a high level of attention to detail.
Financial Acumen: Experience in budgeting and financial management.
Benefits
401(k)
Health, Dental, and Vision insurance
Life insurance
Paid time off
Help Desk Technician-- BARDC5692964
Alpharetta, GA job
LinkedIn Job ID: BARDC5692833
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Epic Application Coordinator - ClinDoc (476473)
Augusta, GA job
IDR is seeking a Epic Application Coordinator - ClinDoc to join one of our top clients for an opportunity in Augusta, GA. This role is centered around supporting inpatient hospital outpatient departments within a healthcare organization known for its focus on clinical documentation and Epic system build. The position involves collaboration with clinical and technical teams to enhance workflows and documentation accuracy.
Position Overview for the Epic Application Coordinator - ClinDoc:
Support Inpatient Hospital Outpatient Departments (HODs) across Piedmont, focusing on flowsheet build and clinical documentation within Epic
Configure, test, and troubleshoot Epic flowsheets, documentation, and care plans for inpatient and specialty clinical areas
Collaborate with multidisciplinary teams including clinical staff and Epic analysts to refine workflows and ensure system accuracy
Support nursing tech-related documentation workflows and optimize clinical content in Epic
Work in a hybrid environment with onsite presence at approved Piedmont hubs in Atlanta, Augusta, or Columbus
Requirements for the Epic Application Coordinator - ClinDoc:
1+ years of Epic build experience, specifically with flowsheets, documentation, and clinical content
Epic ClinDoc certification is required; additional certifications such as Epic CLN, ASAP, or Stork are acceptable and relevant
Prior support experience in inpatient or specialty clinical areas such as PT/OT, Speech, or Behavioral Health preferred
Proven ability to collaborate with multidisciplinary clinical teams and troubleshoot Epic issues efficiently
Ability to work onsite at least 2 days per week at an approved Piedmont hub in Atlanta, Augusta, Macon, Athens, or Columbus, GA.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
Engagement Manager - Retail
Atlanta, GA job
Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.
Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don't just innovate - we lead.
Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others.
We have been recognized with:
17x Google Cloud Partner of the Year awards in the last 8 years
3x AWS AI/ML award wins
3x NVIDIA Partner of the Year titles
2x Snowflake Partner of the Year awards
Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms
We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators
We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023
For more details, visit: Website or LinkedIn Page
Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!
Job Description:
We are looking for an Engagement Manager to lead the delivery of Conversational AI and automation solutions for retail and e-commerce clients. You will manage end-to-end project execution, ensure seamless client communication, and drive measurable impact across customer experience, order management, and retail operations.
Key Responsibilities:
Client Management
Manage communication and relationships with retail/e-commerce clients.
Provide guidance on Conversational AI use cases: product discovery, order tracking, returns, loyalty, store support, etc.
Align internal teams with retail priorities, seasonal demands, and CX roadmaps.
Present strategic insights and best practices for retail digital transformation.
Project Delivery
Lead the complete SDLC-solutioning, engineering, testing, deployment, and maintenance.
Manage multiple workstreams and ensure timely delivery of milestones.
Support teams in solving technical issues and improving bot accuracy/performance.
Conduct reviews for solution quality, integrations, and compliance.
Team Management
Identify new retail opportunities and help refine solution strategies.
Resolve technical blockers related to retail systems (POS, OMS, CRM, loyalty).
Mentor team members and support skill development.
Travel to client sites or retail events when required.
Required Skills
Excellent communication, presentation, and analytical abilities.
Strong experience managing teams in a fast-paced environment.
Strong business analysis skills with understanding of retail KPIs (AOV, NPS, CSAT, etc.).
Ability to operate independently and manage client expectations.
Nice-to-Have
Experience with AI bot platforms (Dialogflow, Lex, Rasa, Azure, etc.).
Understanding of NLP, conversational design, and continuous learning.
Knowledge of retail voice automation (IVR, voice shopping).
Exposure to solution scoping, proposals, and pre-sales activities.
Interest in emerging retail tech: ML, GenAI, predictive analytics, cloud.
What's in it for YOU at Quantiphi?
Make an impact at one of the world's fastest-growing AI-first digital engineering companies.
Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
Stay ahead of the curve-immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.