Enterprise ServiceNow Employee Workflows Lead

Overview:


Slalom is seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice.
Responsibilities:

* Define and execute the strategic vision for the ServiceNow capability globally

* Collaborate with senior leaders to align investments, talent, and go-to-market priorities

* Build and evolve offerings with a strong emphasis on Employee Workflows

* Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions

* Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work

* Identify and pursue new client opportunities in collaboration with account and market leaders

* Shape proposals, lead solutioning, and support go-to-market campaigns

* Manage a team of ServiceNow consultants, architects, and developers

* Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth

* Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards

* Champion quality, scalability, and long-term client success

* Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes

* Manage the team to achieve revenue and utilization goals

* Ensure appropriate business rigor for managing pipeline, staffing, project margin

Qualifications:

* A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management

* Deep domain expertise in ServiceNow with a proven track record of leading Employee Workflows-focused implementation projects

* Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs

* Experience managing a consulting practice to successful business metrics

* Experience managing and navigating the ServiceNow partner ecosystem

* Active ServiceNow certifications (e.g., CIS, CSA, etc.) required

* Strong leadership skills with the ability to inspire and lead a team

* Strategic thinking with a bias for action and outcomes

* Demonstrated ability to grow teams, develop talent, and lead distributed workforces

* Proven track record of client/employee satisfaction

* Ability to think strategically and solve complex business problems

* Strong executive presence and client advisory skills

* Proven leadership of ServiceNow engagements with a focus on Employee Workflows modules

* A demonstrated commitment to continuous learning and professional growth

Benefits:

* Meaningful time off and paid holidays

* Parental leave

* 401(k) with a match

* A range of choices for highly subsidized health, dental, and vision coverage

* Adoption and fertility assistance

* Short/long-term disability

* Yearly $350 reimbursement account for any well-being-related expenses

* Discounted home, auto, and pet insurance