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Junior supervisor skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical junior supervisor skills. We ranked the top skills for junior supervisors based on the percentage of resumes they appeared on. For example, 31.0% of junior supervisor resumes contained customer service as a skill. Continue reading to find out what skills a junior supervisor needs to be successful in the workplace.

15 junior supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how junior supervisors use customer service:

Participated in customer service and business administration activities.
Developed sales and customer service experience.

2. Safety Standards

Here's how junior supervisors use safety standards:

Supervised the day-to-day activities of departmental operations and personnel to meet established production, quality control and safety standards.
Completed Monthly inventory counts*Maintained safety of Facility by following all safety standards, procedures, and guidelines.

3. JR

JR -- short for junior -- denotes the son of a person who's still alive and has the same name. It's used after a man's name to differentiate him from an older family member with the same name.

Here's how junior supervisors use jr:

Managed the grand opening of Latitude 27 Jr. Club at Sandpiper Bay Oversaw daily land sports and water recreation programs.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how junior supervisors use sales floor:

Directed, managed and supervised ten to thirteen sales floor department associates in store merchandising activities and floor operations.
Assisted in the execution of merchandising to Company Standards on the sales floor areas.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how junior supervisors use pos:

Experienced in POS system including troubleshooting; handled currency and credit transactions quickly and accurately.
Managed and implemented merchandising strategy for POS marketing and display inventory.

6. Sales Associates

Here's how junior supervisors use sales associates:

Organize and train a team of Sales Associates - in all soft-line areas.
Supervised and trained sales associates to provide exceptional customer service and promoted positive team building.

7. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how junior supervisors use oversight:

Provided training oversight and enforced high standards of personal conduct and job performance.

8. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how junior supervisors use disciplinary actions:

Conducted misconduct investigation, managed disciplinary actions, grievances and appeal processed, and maintained record-keeping in accordance with department policies.
Supervised, counseled, evaluated performance and recommended disciplinary actions, if needed to the Zoning Administrator regarding permitting staff.

9. Inventory Control

Here's how junior supervisors use inventory control:

Supervised junior enlisted personnel in daily inventory control procedures and equipment issue/return measures for 5 companies and 1 special operations platoon.
Maintain inventory control, conduct quarterly physical inventories, and analyzed surplus and outdated inventory items on monthly basis.

10. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how junior supervisors use windows:

Provide top level executive support for both Mac and Windows environments including configuration, deployment, management and troubleshooting.
Provided day-to-day server/desktop/laptop/printer setup and support for approximately 1200 users on Windows XP/Server 200x Server locally and remotely.

11. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how junior supervisors use patient care:

Collaborated with other professional disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes.
Ensured quality patient care including medication monitoring, restraint and seclusion monitoring, and completion of treatment planning.

12. Customer Complaints

Here's how junior supervisors use customer complaints:

Utilize inherent creativity to investigate, resolve and follow through on customer complaints resulting in production and implementation of new procedures.
Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

13. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how junior supervisors use quality standards:

Support and supervise machine operator to accomplish jobs orders with the highest quality standards.
Support Engineering and Quality departments, responsible for coordinating equipment upgrades to increase productivity as well as improve quality standards.

14. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how junior supervisors use performance reviews:

Conducted performance reviews of 12-15 employees.
Conduct formal agent performance reviews, including annual goal-setting/ performance development plan, mid-year performance review and final year-end performance review.

15. Leadership

Here's how junior supervisors use leadership:

Documented all processes and procedures associated with this leadership position, providing an invaluable resource for all other supervisory personnel.
Developed and implemented state approved leadership training curriculum.

What skills help Junior Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of junior supervisor skills to add to your resume

The most important skills for a junior supervisor resume and required skills for a junior supervisor to have include:

Customer Service
Safety Standards
JR
Sales Floor
POS
Sales Associates

Oversight
Disciplinary Actions
Inventory Control
Windows
Patient Care
Customer Complaints

Quality Standards
Performance Reviews
Leadership
Training Programs

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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