Klaviyo jobs in Boston, MA - 148 jobs

About the Team The Amplify Engineering team is responsible for building systems of efficiency and automation around the processes and problems of our fellow Klaviyos. We create tools that help Klaviyos move faster and operate at scale as the company continues to grow. Because our users are internal stakeholders, we work with a tight feedback loop and have direct visibility into how our work drives measurable impact across the organization. How You'll Make an Impact As the Engineering Manager for the Amplify Engineering team, you will: Lead a team of seven highly productive engineers, with potential to grow the team further. Own the vision and oversee the implementation of the Klaviyo Demo Studio (KDS) - a homegrown product used by our Sales organization to demonstrate Klaviyo's value to prospective customers. Manage a portfolio of internal tools that serve Klaviyo's Sales and R&D organizations, driving efficiency and productivity through automation. Balance hands‑on technical involvement with people leadership - leading through others, setting direction, and modeling best practices. Collaborate closely with Product, Design, and senior stakeholders to translate organizational challenges into high‑quality software solutions. Foster a culture of innovation, curiosity, and technical excellence within the team. Who You Are 6-8+ years of software engineering experience, including 3-5+ years managing high‑performing teams in a fast‑paced SaaS environment. Experienced with full‑stack development and modern web architectures, typically React/TypeScript on the front end and Python/Django (or equivalent) on the back end. Skilled at leading teams that build internal platforms, tools, or systems for automation and efficiency. Strong communicator who can align stakeholders, manage competing priorities, and drive consensus across teams. A natural mentor and coach who develops engineers through constructive feedback and opportunities for growth. Comfortable navigating ambiguity and driving clarity - you set direction even when the path isn't fully defined. Excited to experiment with AI tools to boost team productivity and innovation. Nice to Have Experience building internal developer tools, automation systems, or operational dashboards. Familiarity with AWS (or other cloud providers), Terraform, and Kubernetes. 30 / 60 / 90 Days 30 Days: You're hands‑on with the Klaviyo Demo Studio and its underlying tech stack, learning its architecture and facilitating technical trade‑off conversations. 60 Days: You're assessing team roadmaps, weighing stakeholder and team input, and ensuring alignment with the vision and priorities you're setting for the team. 90 Days: You've implemented tools that improve how your team and stakeholders work, reviewed key architectures, and led by example through proof‑of‑concept work to guide your engineers. In Your First Year By your first year, you are recognized as the point person for your team's areas of ownership. You've built a reputation for delivering impactful results quickly, learning from outcomes, and iterating effectively. You're partnering closely with your design and product counterparts to deliver against goals for the Klaviyo Demo Studio and developing tooling that enables deeper adoption of KDS across the company. Tech Stack Backend: Python, Django, FastAPI Frontend: React, TypeScript Infrastructure: AWS, Terraform, Kubernetes Data & Messaging: MySQL, Redis, RabbitMQ, Pulsar, Kafka #J-18808-Ljbffr

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Be Klaviyo's senior IC for scale, you will report into a VP of Engineering and lead performance, reliability, multi‑region, and large‑tenant readiness. You'll drive platform‑wide architectural change, hunt bottlenecks and optimize systems, and partner across teams to productionize improvements. Given that this is an IC role with no direct reports; you will lead via technical depth, hands‑on impact, and crisp cross‑org alignment. What You'll Do Define enterprise scalability fitness functions (latency/throughput/error rates) and a scorecard; align teams to SLOs and budgets. Design/implement sharding and partitioning strategies, caching/back‑pressure, multi‑region readiness, and high‑volume migration paths. Build lightweight enablement: benchmarks, profiling harnesses, reproducible testbeds; pair with teams to land fixes. Lead scalability reviews and readiness gates that accelerate-not block-delivery; drive incident deep dives tied to systemic fixes. Communicate clearly to execs and engineers, tying technical work to business impact and customer outcomes. Integrate AI into scale and resiliency work-from proactive anomaly detection to synthetic load and guided runbooks-so performance improvements stick and incidents don't repeat. Who You Are Experience: 12+ years scaling multi‑tenant SaaS with a reputation for removing major bottlenecks and proving impact with data. Technical expertise: Performance engineering, capacity planning, sharding/partitioning, caching/back‑pressure, multi‑region readiness, and high‑volume migrations; you turn hotspots into robust patterns. AI tools & automation: You apply AI to scale work-profiling assistance, workload modeling, synthetic traffic generation, anomaly detection, and runbook copilots-always with explicit guardrails and observability. Cross‑org influence: You align teams through fitness functions, scorecards, and readiness gates that accelerate-not block-delivery; you communicate tradeoffs crisply to execs and engineers. AI fluency: Curious, adaptable, and proactive in exploring AI that responsibly improves scale outcomes. Nice to Haves Scale scorecard: Company‑wide fitness functions (latency/throughput/error rates) are adopted and reviewed regularly. High‑impact wins: 2-3 bottlenecks removed with documented, reproducible testbeds; pXX latencies and error rates improve on top enterprise workloads; repeat P0s trend down. AI‑assisted scale engineering: AI‑driven anomaly detection reduces alert noise while improving signal; generative load testing and copilot runbooks are used in release/readiness checks for the top critical services; time‑to‑isolate regressions drops 20-30%. Success in 6-12 Months Company‑wide scale scorecard in place; 2-3 high‑impact bottlenecks removed; top enterprise workloads show improved pXX latencies and error rates; fewer repeat P0s. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Get to Know Klaviyo Base Pay Range For US Locations: $248,000 - $372,000 USD We're Klaviyo (pronounced-vee-oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed. Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR). #J-18808-Ljbffr

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. As a Lead Product Operations Manager at Klaviyo, you'll be an essential player in shaping the future of Klaviyo through innovative product lifecycle tools, particularly through leveraging AI technologies. Your hands-on leadership and collaborative spirit will deeply connect you to our R&D teammates, empowering them through efficient operational solutions that unlock Klaviyo's potential as a world-class, AI-first R&D organization. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. How you'll make a difference: Hands-on Operational Leadership: Directly manage, optimize, and execute operational solutions and tools essential to our R&D teams, from strategic planning through to execution and delivery, emphasizing hands-on implementation and iteration. Design Lightweight, AI-First Processes: Create and champion innovative, AI-driven processes and operational models that are lightweight, intuitive, and designed to avoid bureaucracy, significantly increasing velocity and maximizing business impact. Drive Transparency and Alignment: Collaborate closely with Product, Engineering, Design, Analytics and Klaviyo's broader Go-To-Market teams to maintain clear prioritization, visibility on roadmaps, and aligned execution of key initiatives and OKRs. Establish a Single View of Progress: Actively manage and maintain real-time product roadmaps, dashboards, KPIs, and reports, becoming the operational heartbeat that informs decisions, tracks progress, and identifies trade-offs. Enable High-Quality Delivery: Lead practical initiatives to enhance product quality, accelerate PDLC velocity, and foster cross-team collaboration. Personally drive the implementation of metrics and continuous improvement efforts. Empathy-Driven Collaboration: Embed deeply within our R&D organization, bringing empathy and understanding to operational decisions and processes, and fostering a culture where operational practices directly support team success and wellbeing. AI-Driven Technical Enablement: Champion and implement AI-first solutions and tools, empowering the Product teams with technologies that streamline processes, enhance product usage insights, and significantly boost team productivity and effectiveness. Customer-Centric Execution: Hands-on management of feedback loops in collaboration with Customer Experience, Sales, and Marketing, ensuring operational decisions and prioritizations reflect customer needs and insights. Operational Data & Insights: Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks, productivity insights, and inform strategic decisions. Who you are: 7+ years of experience in product, product operations, or business operations roles, specifically within SaaS product organizations (B2B/B2C), with direct experience in a high-growth tech environment. Proven track record in hands-on operational execution, process improvement, and cross-functional collaboration. Ability to function well in a fast-paced environment. Demonstrated ability to work through ambiguity to a detailed solution-taking a problem, identifying a path forward, and driving an initiative through. Demonstrated empathy and deep understanding of Product, Engineering, and Design team needs, with the ability to build trust and drive operational excellence from within these teams. Strong analytical, technical, and stakeholder management skills, capable of influencing and driving alignment across teams. Practical experience implementing and managing AI-driven tools and solutions within product operations. Data-oriented approach, adept at synthesizing complex operational data into actionable insights. Experience with modern product management tools (e.g., Jira, Productboard, Coda) and analytics platforms. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$124,000-$186,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience. Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

As the Senior Director of G&A Systems, you will be the strategic technology executive responsible for maturing and scaling the systems that form Klaviyo's corporate backbone. Reporting to the CIO, you will own the definitive technology vision and roadmap for our Finance, People, and Legal organizations. In this critical "leader of leaders" role, you will orchestrate a team of technology leaders to build a world-class, globally scalable, and compliant foundation. Your leadership will be instrumental in enabling Klaviyo's continued growth by ensuring our most vital corporate operations are efficient, automated, auditable, and secure. What You'll Do Own the G&A Technology Vision and Roadmap: Define and own the multi-year technology strategy for all General & Administrative functions, ensuring tight alignment with the CFO, Chief People Officer, and General Counsel's strategic objectives and the company's financial plan. Own the enterprise application strategy, guiding platform decisions, process optimization and automation at scale. Lead a Team of Leaders: Lead, coach, and develop a high-performing organization, including a team of managers, engineers and architects. Set a high bar for strategic thinking, operational rigor, and proactive business partnership. Master the application systems Core: Provide strategic oversight for the entire financial and people systems landscape, including our ERP (Netsuite), Procure-to-Pay (Coupa), revenue systems and Treasury platforms. Ensure these systems are optimized for global scale and public company reporting demands. Build a World-Class People & Legal Stack: Drive the forward-looking strategy for our People technology (Workday HCM, talent acquisition, total rewards) and Legal technology (contract lifecycle management, equity management) to create a best-in-class employee experience. Champion SOX Compliance and Data Integrity: Own the design, implementation, and operation of IT General Controls (ITGCs) for SOX compliance. Partner with Internal Audit and external auditors to ensure our systems and processes are auditable and secure. Drive key initiatives: Relentlessly pursue efficiency and scalability by automating core business processes, including procure-to-pay, record-to-report, and hire-to-retire, freeing up our G&A teams to focus on higher-value work. Be an AI champion and change-agent within the organization to help our partners adopt best practices. Manage the G&A Portfolio: Assume full ownership of the G&A systems portfolio, including strategic planning, budget management, resource allocation, and executive-level vendor management to maximize ROI. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are Required Qualifications: 12+ years of progressive experience in enterprise systems or corporate IT, with proven success leading systems to support G&A functions in modern, fast-growing tech/SaaS companies A systems thinker who sees the big picture but also understands the operational and technical details to get there. A trusted advisor and empathetic partner to the business functional leaders with the ability to translate business needs into systems solutions. 5+ years of experience in a "leader of leaders" role, with a demonstrated ability to manage and develop other managers. Extensive domain expertise in technology strategy for both Finance and HR within a global, public company. Deep, practical experience with SOX IT General Controls (ITGCs) and a history of successful partnerships with internal and external audit teams. Proven track record owning and delivering multiple large-scale system implementations (e.g., ERP, HCM) from business case through to adoption and value realization. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Preferred Qualifications: Deep architectural knowledge of Netsuite/Oracle ERP and Workday HCM is strongly preferred. Experience with modern Legal and Compliance technology platforms (e.g., Ironclad, OneTrust). Experience leading technology integration and business process harmonization for M&A. An MBA or other relevant advanced degree. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $208,000 - $312,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. Would you be willing to relocate if the role requires it? Do you currently have legal work authorization in the country where this position is based? Would you, now or in the future, require immigration sponsorship for work authorization? *For purposes of these questions, please note that "sponsorship for employment visa status” means an F-1 Form I-983 Training Plan endorsement, F-1 I-20 endorsement, H-1B visa petition, H-1B visa transfer, O-1 visa petition, E-3 visa petition, TN status, and 'job flexibility benefits' (also known as I-140 portability or Adjustment of Status portability). Please ask us if you are uncertain whether you may need immigration sponsorship or desire clarification. US Voluntary Demographic Questionnaire At Klaviyo, we strive to make the world more equitable - it's one of our core values. Klaviyos (our employees) believe that everyone deserves a fair shot at success. We strive to be a diverse company, where we seek opinions and experiences different from our own. Individuals seeking employment at Klaviyo are considered without regard to race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. Please note that any information you provide in the following questions will be kept confidential, will not be associated with your application and will not impact your recruiting process. All information will be anonymized and reviewed quarterly, strictly in aggregate, to find ways to improve our recruiting processes. Self-identification is completely voluntary. To learn more about our job applicant privacy policy, please visit our website. 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About the Team: We're Partnerships at Klaviyo. Our mission is to drive growth by building and deepening relationships with ecosystem partners that make Klaviyo more powerful for everyone that uses it. We operate globally, partnering across the business, but most closely with Sales and Marketing to deliver more for our customers. Our Partner Account Management org in the US is a team of 30 high performing and entrepreneurial Klaviyos who use their consultative skills to understand the business model and growth strategy of our ecosystem partners to advise them on how Klaviyo can help them grow. About the Role: Enterprise Channel Account Executive, GSis (Enterprise Partner Managers, GSIs) are the go-to strategic resource for Global Systems Integrators (GSIs) and the Partnerships organization because of their in-depth knowledge and are seen as experts in the ecosystem. At times they serve as speakers and external spokespersons for Klaviyo. Enterprise Partner Managers are responsible for building and influencing long-term, deep, and mutually beneficial relationships with multiple stakeholders within Klaviyo's GSI Partners. They will work directly with C-suite leaders in these organizations and leverage consultative skills to understand their business models and growth strategies so they can strategically advise them on how Klaviyo can help them grow. How you'll Make an Impact: Build narrative and articulate the value of Klaviyo's software to our top GSIs, differentiating Klaviyo from other solutions. Manage business development referrals (and co-selling opportunities) to/from GSIs, and coach them on how to grow their business, including profitability, with Klaviyo. Leverage strong consultative skills and knowledge of the GSI ecosystem to advise on their business model and growth strategy and how it plays into the larger environment. Strategically advise them on ways Klaviyo can help them grow their business. Drive collaboration cross-functionally across Klaviyo teams, especially Recruit, Sales, Marketing, and Product, to maximize platform opportunities and resolve challenges. Be a platform subject matter expert by developing a deep understanding of the business models, offerings, and ecosystems of Klaviyo's top GSIs. Run internal campaigns to spread awareness and drive enablement of your GSIs' capabilities throughout Klaviyo's org. Drive joint sales motions with GSIs: Partner with GSI alliance and sales leaders to identify, qualify, and close joint opportunities - building structured co-selling programs that expand Klaviyo's footprint within enterprise accounts. Equip and enable GSI sales teams: Develop and deliver partner training, sales playbooks, and joint value propositions that help GSI sellers confidently position Klaviyo in digital transformation and customer engagement initiatives. Build and influence executive alignment: Engage directly with GSI partner principals and industry leaders to create top-down sponsorship for Klaviyo, ensuring our platform is embedded in their go-to-market strategy and prioritized in client pursuits. Who you Are: 10+ years of SaaS account management, channel and/or sales experience. Experience supporting and influencing colleagues on cross-functional teams. Familiarity with enterprise methodologies (e.g., MEDDIC/MEDPICC). Ability to build strong executive relationships and lead multi-threaded deals to closure. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. #LI-CR1 We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Video Producer will play a key role in planning, producing, and scaling educational video content within Klaviyo's Customer Education organization. This role focuses on delivering clear, high-quality video resources that help customers and partners understand how and why Klaviyo works, while also bringing structure and consistency to how video content is planned, maintained, and localized over time. This role will have a particular focus on how-to and instructional content, as well strategy-focused content created for Klaviyo Partners. The Video Producer will work within Klaviyo's 7-week sprint cycle and collaborate closely with Curriculum Development and Localization teams to support the delivery of a select group of fully localized courses and videos that appear on Klaviyo Academy. The ideal candidate is an owner first and a video creator second. You're proficient in creating educational video content, but you're most energized by identifying problems, designing solutions, and owning workflows from start to finish. You take pride in bringing structure to complex work, improving how things are done over time, and ensuring video content can be produced, maintained, and scaled efficiently without sacrificing quality. How You Will Make a Difference Video Planning & Production Plan and produce educational video content that supports customer and partner learning, guiding projects from early planning through production and post-production. Programmatic Ownership of Core Areas Act as the primary producer for how-to and partner video content, functioning as a program manager by overseeing planning, coordination, and delivery across these initiatives. Localization Workflow Development Own and evolve the processes used to prepare and maintain video content for localization, working side by side with Curriculum Development and Localization specialists to support fully localized courses and videos. Partner Content Enablement Plan, produce, and edit both scripted and unscripted video content for Klaviyo Partners, including agencies and consultants who build their businesses around Klaviyo. Cross-Functional Collaboration Collaborate closely with program owners, instructional designers, and other creative professionals across Customer Education to ensure video content aligns with learning goals and audience needs. Process & Quality Improvement Help refine workflows, templates, and production practices to improve efficiency, maintainability, and overall quality as video content scales. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are Experience Strong proficiency with professional video production and audio editing software, and understand standard post-production workflows. Experience working as a formal producer, project coordinator, or similar role with responsibility for planning and coordinating Experience leading projects end to end, including setting strategy, presenting plans, and overseeing workflows through delivery. Experience producing educational content for learning-focused audiences. Experience working in fast-moving or evolving environments, ideally within a tech or SaaS context. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Technical Proficiency Proficient using Adobe Premiere Pro, including working within established templates and MOGRTs. Experience editing high-resolution 4K footage within a non-linear editor. Familiarity with audio tools such as Adobe Audition to refine and improve sound quality. Working familiarity with design tools such as Photoshop and Figma. Project Management & Collaboration Experience using project management tools such as Monday.com or similar platforms to plan work and track progress Strong organizational skills, with the ability to manage multiple projects and keep timelines on track. Clear communicator who is comfortable collaborating across creative and program-focused teams. Nice to Have Experience localizing video or educational content. Experience with consumer grade tools, like iMovie, Adobe Premiere Rush, etc. Familiarity with sprint-based or iterative production workflows. Experience shooting video using professional 4K cameras and related production equipment. An eye for design / an interest in developing or refining visual design skills and tool set We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$88,000-$132,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Welcome to a rare moment in a brand's life. The foundation is strong. The ambition is big. And the next chapter hasn't been written yet. That's where you come in. We're looking for someone who wants to help write that next chapter-shaping how the world experiences Klaviyo as we grow from early momentum into something truly iconic. A bit about you: Dream big? Check. Consume culture voraciously? Yup. Not afraid to challenge conventions to create work that actually matters? Absolutely. As Senior Lead, Brand Marketing, you'll have real ownership to shape our brand-building on what's working while bringing fresh ideas that break through the noise. As a hands-on leader, you'll partner with Klaviyos around the world to deliver brand campaigns across traditional channels, while expanding our presence through influencer programs, partnerships, experiential, and other awareness-driving ideas. You'll help drive our global brand strategy as we scale toward household-name status, working at the intersection of brand strategy, creative excellence, and data-informed marketing. This role is for an ambitious builder eager to make a measurable impact-and have a lot of fun doing it. Sound like your next chapter? Take the reins of a brand with strong bones and help evolve it into something truly remarkable on the global stage. How you'll make a difference: Develop and oversee a holistic brand marketing strategy - from positioning to idea development to KPIs - that drives awareness. Evolve and refine our brand strategy and positioning platform, as needed, to ensure it is evocative and differentiated. Lead integrated global brand campaigns across channels Lead brand amplification strategies for tentpole launch moments, working closely with cross-functional teams. Develop and execute brand marketing initiatives across influencer, experiential, partnerships/sponsorships and other brand-building levers that extend reach. Manage relationships with agency partners to ensure strong collaboration. Partner cross-functionally with Creative, Product Marketing, Customer Marketing, Social Media, PR and International teams to ensure alignment across business objectives and collaboration of effort Working with our agency partners, own brand measurement and campaign reporting to leadership, leveraging insights to iterate and learn. Bring strategic rigor to brand planning by setting priorities, sequencing initiatives and owning the brand calendar. Who you are: 10+ years of experience in brand marketing with some within technology, B2B and/or B2B2C brands Proven track record building and scaling brands within high-growth companies A creative thinker who is also comfortable in the data. Strong creative judgment and the ability to give clear, actionable feedback. Ambitious self-starter who lives and breathes brand strategy and is not afraid to bring a strong, clear POV forward Experience executing multi-channel brand campaigns that have driven measurable awareness and business results Hands-on executor who thrives in both strategic planning and tactical implementation Excellent verbal and written communication skills with ability to inspire confidence Understanding of and experience with measuring brand health and campaigns A curious consumer of cultural and marketing content who can bring that curiosity into the work Excellent verbal and written communication skills, with a strong storytelling point of view. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities Passion for commerce, retail, and/or B2C businesses is a plus. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$156,000-$234,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. We're a technology company that combines customer data and marketing software to help businesses of every size - from entrepreneurs to global brands - deliver amazing customer experiences. We thrive on solving challenging problems, and our mission is to empower creators to own their success. Please note that this is a hybrid role located in Boston that requires 3 days/week in our office. Fully remote candidates will not be considered at this time. About the Role We're looking for a Product Designer to join our growing design organization. As a key individual contributor, you'll help shape product strategy and deliver high-quality user experiences. You'll collaborate closely with Product Managers, Engineers, and Researchers to bring bold ideas to life and ensure that what we design is not only functional but also fast, intuitive, and inspiring. This role requires someone excited to tackle ambitious design challenges, contribute strong design thinking, and use design to drive meaningful business outcomes. How You'll Have an Impact Partner with cross-functional teams to get design projects prioritized, shipped, and delivering measurable results. Contribute to multiple complex initiatives simultaneously. Create design flows, prototypes, sketches, and polished UI. Participate in design critiques, providing and incorporating constructive feedback. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Support process improvements across the design lifecycle. Adapt the design process to support cross-functional problem solving. Contribute to team growth and design culture. What You'll Need 3-5+ years of professional product design experience. A strong portfolio that demonstrates end-to-end design work - from defining problems and audiences through product adoption and iteration. Experience driving product outcomes through experimentation, data-informed design, and continuous iteration. Ability to collaborate effectively in a fast-paced environment and bring cross-functional teams together. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. A systems-thinking mindset, able to identify and design for common components and scalable patterns. Comfort sharing a unique perspective and facilitating productive discussions toward alignment. A growth mindset, adaptability, and strong problem-solving skills. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. At Klaviyo, we love tackling tough engineering problems and look for engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Team Overview: Klaviyo operates a real-time and offline data analytics platform that is built for massive scale and hosted on Amazon Web Services (AWS). The DataLake team ingest billions of data points per day to power core, Klaviyo functionality and generate data-driven insights. These interactions are ingested from disparate sources, persisted into the Data Lake, materialized into analytical storage, and used to power AI models. As an Engineer on the Data Lake Team, you will have ownership over defining the evolutionary, technical vision for our large-scale data processing systems. You will be responsible for designing, implementing, and optimizing mission-critical data pipelines and storage solutions, leveraging technologies like EMR, Spark, and Flink. You'll work on ensuring scalability, performance, and reliability while mentoring team members and driving technical excellence. Please note: this role is based in Boston, MA and requires a hybrid, in-office component. Team Tech Stack: Python (Node or Java) Apache Spark, Apache Flink Airflow Kafka, Apache Pulsar MySQL Kubernetes AWS (including EMR, S3, Redshift) How You'll Make a Difference Implement scalable, fault-tolerant data pipelines using distributed processing frameworks like Apache Spark and Flink on AWS EMR, optimizing for throughput and latency Design batch and real-time, event-driven data workflows to process billions of data points daily, leveraging streaming technologies like Kafka and Flink. - Optimize distributed compute clusters and storage systems (e.g., S3, HDFS) to handle petabyte-scale datasets efficiently, ensuring resource efficiency and cost-effectiveness. Develop robust failure recovery mechanisms, including checkpointing, replication, and automated failover, to ensure high availability in distributed environments Optimize data storage and processing systems to handle petabyte-scale datasets efficiently, ensuring performance and cost-effectiveness. Collaborate with cross-functional teams to deliver actionable datasets that power analytics and AI capabilities. Implement data governance policies and security measures to maintain data quality and compliance. Own the technical direction of highly visible data systems, improving monitoring, failure recovery, and performance. Mentor engineers, review technical documentation, and articulate phased approaches to achieving the team's technical vision. Contribute to the evolution of internal data processing tools and frameworks, enhancing their scalability and usability Must Have: 4+ years of experience in software development, with at least 2 years focused on data engineering and distributed systems. Hands on with Python and SQL, with experience in backend development. Experience with distributed data processing frameworks such as Apache Spark and Flink. Proven track record of designing and implementing scalable ETL/ELT pipelines, ideally using AWS services like EMR. Strong knowledge of cloud platforms, particularly AWS (e.g., EMR, S3, Redshift), and optimizing data workflows in the cloud. Experience with data pipeline orchestration tools like Airflow. Familiarity with real-time data streaming technologies such as Kafka or Pulsar. Understanding of data modeling, database design, and data governance best practices. Excellent problem-solving skills and the ability to thrive in a fast-paced, collaborative environment. Strong communication skills with experience mentoring or leading engineering teams. Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$120,000-$180,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. At Klaviyo, we're on a mission to empower creators to own their destiny. Our AI-first B2C CRM platform empowers 176,000+ brands in 80+ countries to cultivate relationships with hundreds of millions of consumers. We love solving hard problems and look for people who specialize in certain areas while being passionate about building, owning, and scaling solutions end-to-end, overcoming any obstacle in their way. We are a team of ambitious, customer-obsessed peers who are insatiably curious and meticulous in our craft. We push each other to grow beyond our comfort zone, learn new things, and work hard to ensure each day is better than the last. About this role Within our Information Security department, the Security Trust & Risk (STAR) group enables Klaviyos to take smart, disciplined risks while bolstering customer trust. To that end, within STAR, our Security Trust & Compliance team drives the following programs: Compliance operations & audits (for SOC 2, ISO 27001, ISO 27017, PCI, and SOX ITGCs) Continuous control monitoring Security policies & standards Security education & awareness Customer trust operations & enablement (e.g. security questionnaires, customer calls, trust center administration, tech partner due diligence, etc.) Identity governance (e.g. user access reviews, just-in-time access workflows, just-enough-access audits/remediation) Privacy operations in partnership with Legal (e.g. data subject requests, records of processing activities, etc.) We're seeking a highly motivated Manager of Security Trust & Compliance to lead and support a talented team of GRC practitioners to drive the continuing evolution of these programs. You'll partner closely with cross-functional teams, such as Engineering, Sales, Legal, IT, Security, Internal Audit, and more. Through all of this, you'll help Klaviyo scale securely, sustainably deliver more value for our customers, and bolster their trust in us. What you'll be doing Lead, support, and develop our Trust team, helping your team members with professional development, goal achievement, and partnering effectively across Klaviyo Partner with STAR team leadership to plan, oversee, and drive execution of our projects and operations to ensure timely delivery of high-quality business outcomes Define a compelling vision/strategy for our Trust programs to continuously improve the efficiency and effectiveness of how we drive governance, cultivate culture, uphold compliance, and bolster trust Continuously seek out and prioritize high-value opportunities for the Trust team to use AI and automation to streamline our processes and eliminate toil Drive cross-functional alignment between the CISO organization and partner teams to ensure Trust-related priorities are strongly aligned with department- and company-level goals/OKRs We'd love to hear from you if you have many of the following: Experience leading, developing, and managing teams of individual contributors, with an intentional focus on fostering diversity and belonging throughout the entire employee lifecycle Broad and deep understanding of modern cloud-native web application architectures and related security best practices, especially in the context of AWS, Kubernetes, and AI Experience implementing Compliance Automation products, such as Drata, Vanta, Anecdotes, HyperProof, etc. Experience executing/leading compliance programs for SOC 2, ISO 27001, ISO 27017, ISO 27018, PCI, HIPAA, GDPR, CCPA, and NIS2 Experience executing/leading core governance, compliance, and trust programs, such as continuous control monitoring, security policies & standards, security education & awareness, and customer trust operations Experience applying GRC Engineering principles and values in practice, especially with regard to automation, systems + design thinking, and threat-informed GRC Everyone on our team must have: A strong bias toward evidence, logic, math, and reason when communicating risk (instead of fear, uncertainty, and doubt) A strong bias toward "guardrails, not gates" and "paved security roads" philosophies (instead of rigid "centralized command-and-control" processes and operating styles) Excellent ability to plan, prioritize, and deliver results cross-functionally and in a timely fashion Proficiency discussing complex, nuanced topics with technical & non-technical audiences alike, especially software engineers Strong alignment with Klaviyo's core values Ideally, you may also have any of the following: Experience with SQL, building tools with REST APIs, and Python Experience implementing Identity Governance tools and processes, such as for user access reviews (UARs) and just-in-time access (JITA) Experience working in security operations, security engineering, and/or security architecture roles We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$140,000-$210,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is seeking a Web Growth Manager to drive measurable growth across all Klaviyo.com surfaces. In this role, you will lead our tactical conversion rate optimization strategy, improve top-of-funnel performance, and develop an experimentation-driven roadmap that accelerates new customer acquisition. You will partner cross-functionally with Web Strategy, Creative, PMM, SEO, International, Analytics, and Marketing Ops to deliver a world-class, high-performing website experience. This role is both strategic and hands-on: you will define hypotheses, lead experimentation, implement AI-powered personalization features, and partner closely with engineers, designers, and marketers to bring scalable growth initiatives to life. How You Will Make a Difference: Build and scale our Qualified growth strategy: You'll own the Qualified program's strategic direction and roadmap, developing it into a reliable and efficient conversion engine that drives top-of-funnel impact. Own the UX and experimentation roadmap for foundational web journeys: You will lead testing and optimization for core experiences-Sign-Up, Demo, Product Pages, Pricing-ensuring they are intuitive, performant, and conversion-focused. Optimize user journeys across key acquisition channels: You will improve how users from paid, organic search, referral, and other channels move through the site, identifying friction points and designing experiments to drive lift. Lead cross-functional CRO initiatives: Partnering with the broader Web team, you'll manage a comprehensive, always-on CRO roadmap that aligns insights, experimentation, and strategic priorities across teams. Serve as the technical owner for Optimizely and testing operations: You'll guide test setup, QA, launch, analysis, and platform governance, ensuring experimentation velocity and accuracy. Translate data into meaningful action: By synthesizing funnel data, behavioral analytics, and experimentation insights, you will drive strategic decisions and identify the highest-impact opportunities for growth. Foster alignment across teams: You'll collaborate with PMM, Creative, Amplify, SEO, International, Marketing Analytics, and Marketing Ops to ensure a cohesive and optimized experience across all Klaviyo.com surfaces. Who You Are: 8+ years of product management experience, including 3+ years in growth or web product. Proven success driving measurable top-of-funnel growth & conversion optimization for B2B SaaS or e-Commerce companies via personalization & experimentation. Hands-on experience implementing AI-powered features in digital products. Strong background in web analytics, experimentation, and funnel analysis. Proficiency with analytics tools (Google Analytics, Tableau), A/B testing platforms, Product demo platforms, and CMS. Understanding of SEO, Paid Search Optimization, marketing automation, and lead management platforms. Ability to define product roadmaps, write detailed requirements, and deliver with agile teams. Strong analytical mindset, experience in growth hacking via experimentation and PLG. Excellent communication skills, ability to influence both technical and executive stakeholders. Experience scaling global websites across multiple languages and markets Knowledge of B2B SaaS or e-Commerce product growth models We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$112,000-$168,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Sales Manager, Mid-Enterprise Hybrid Role Requirement: Boston, MA (In-Office 3x/Week) Team: Sales - Mid-Enterprise About the Role At Klaviyo, we believe every customer interaction is an opportunity to build stronger relationships. That mindset starts with our Sales team-and we're growing. Klaviyo is seeking a Mid-Enterprise Sales Manager to lead a team of hybrid Account Executives responsible for both net-new customer acquisition and expansion within existing accounts. Mid-Enterprise is a critical growth segment for Klaviyo and plays an important role in our continued move upmarket. The team operates across a wide range of deal types, from high-velocity run-rate opportunities to larger, more complex multi-product deals. Success in this role requires strong judgment, prioritization, and execution discipline. This role is for leaders who consistently raise the bar on talent, execution, and accountability. You will be expected to make clear tradeoffs across velocity and complexity, coach to root causes rather than symptoms, and hold yourself and your team to measurable performance standards. The impact of this role is highly visible, and success depends on ownership, clarity, and comfort operating without ambiguity. What You'll Do Lead, coach, and develop a team of hybrid Account Executives across net-new and expansion motions Develop reps into consistent top performers with a clear focus on skill development, deal execution, and accountability Coach across a spectrum of deal types, including high-velocity run-rate opportunities and larger complex deals in the $500K-$1M+ range that involve multiple stakeholders, products, and internal teams Support multi-product selling by helping reps position the right solutions, align products to customer needs, and expand relationships over time as customer value increases Own territory strategy and account planning to ensure reps prioritize the right accounts, balance prospecting with expansion, and manage time effectively across a mixed book of business Diagnose performance using leading indicators, identify points of leverage, and take decisive action to improve results Use AI and data to improve deal inspection, coaching effectiveness, forecast accuracy, and overall sales efficiency Partner closely with Marketing, Product, Solutions Engineering, Legal, Finance, RevOps, Enablement, Partnerships, and senior sales leadership to drive successful outcomes Partner with BDR leadership to ensure consistent pipeline generation and sufficient coverage on a rolling basis to achieve targets Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Continuously experiment with AI tools-testing, learning, and sharing insights to keep the team and organization ahead of the curve, as well as championing new applications that accelerate workflows and elevate quality responsibly. Apply AI fluency to streamline work, reallocate saved time and reinvest into more meaningful, high-impact areas. Who You Are: A proven track record of developing sales reps into top performers Experience managing hybrid sales motions that include both net-new acquisition and expansion Experience operating in high-velocity sales environments while also supporting complex high-value deals Strong understanding of multi-product selling, territory management, and account planning Demonstrated ability to diagnose performance issues and act on points of leverage Experience working cross-functionally in complex deal environments Comfort using AI tools to drive efficiency, improve execution, and enable seller success Required experience using MEDDPICC to inspect deals, coach execution, and drive forecast accuracy Required Experience: 4+ years of experience as a Mid-Market, Enterprise, or Strategic Account Executive Proven track record as a consistent top sales performer 2+ years of sales management experience, preferably in mid-market or enterprise sales Experience selling or managing within a multi-product software environment Background in high-growth SaaS or modern software sales organizations preferred MarTech experience is a plus What Success Looks Like Within 12 months, you will have built a team that delivers predictable results across both net-new and expansion and can clearly explain why they are winning or losing deals. Performance will be driven by skill development, execution quality, and disciplined prioritization rather than volume alone. Pipeline quality and forecast accuracy will improve without sacrificing velocity. Territory and account planning will become a clear competitive advantage. Your team's results and operating standards will be visible benchmarks within Mid-Market and beyond, and you will be recognized as a high-leverage people leader who helps shape how Klaviyo continues to move upmarket. #LI-Hybrid #LI-BAILEY We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$156,000-$156,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience. Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Video Producer will play a key role in planning, producing, and scaling educational video content within Klaviyo's Customer Education organization. This role focuses on delivering clear, high-quality video resources that help customers and partners understand how and why Klaviyo works, while also bringing structure and consistency to how video content is planned, maintained, and localized over time. This role will have a particular focus on how-to and instructional content, as well strategy-focused content created for Klaviyo Partners. The Video Producer will work within Klaviyo's 7-week sprint cycle and collaborate closely with Curriculum Development and Localization teams to support the delivery of a select group of fully localized courses and videos that appear on Klaviyo Academy. The ideal candidate is an owner first and a video creator second. You're proficient in creating educational video content, but you're most energized by identifying problems, designing solutions, and owning workflows from start to finish. You take pride in bringing structure to complex work, improving how things are done over time, and ensuring video content can be produced, maintained, and scaled efficiently without sacrificing quality. How You Will Make a Difference Video Planning & Production Plan and produce educational video content that supports customer and partner learning, guiding projects from early planning through production and post-production. Programmatic Ownership of Core Areas Act as the primary producer for how-to and partner video content, functioning as a program manager by overseeing planning, coordination, and delivery across these initiatives. Localization Workflow Development Own and evolve the processes used to prepare and maintain video content for localization, working side by side with Curriculum Development and Localization specialists to support fully localized courses and videos. Partner Content Enablement Plan, produce, and edit both scripted and unscripted video content for Klaviyo Partners, including agencies and consultants who build their businesses around Klaviyo. Cross-Functional Collaboration Collaborate closely with program owners, instructional designers, and other creative professionals across Customer Education to ensure video content aligns with learning goals and audience needs. Process & Quality Improvement Help refine workflows, templates, and production practices to improve efficiency, maintainability, and overall quality as video content scales. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are Experience Strong proficiency with professional video production and audio editing software, and understand standard post-production workflows. Experience working as a formal producer, project coordinator, or similar role with responsibility for planning and coordinating Experience leading projects end to end, including setting strategy, presenting plans, and overseeing workflows through delivery. Experience producing educational content for learning-focused audiences. Experience working in fast-moving or evolving environments, ideally within a tech or SaaS context. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Technical Proficiency Proficient using Adobe Premiere Pro, including working within established templates and MOGRTs. Experience editing high-resolution 4K footage within a non-linear editor. Familiarity with audio tools such as Adobe Audition to refine and improve sound quality. Working familiarity with design tools such as Photoshop and Figma. Project Management & Collaboration Experience using project management tools such as Monday.com or similar platforms to plan work and track progress Strong organizational skills, with the ability to manage multiple projects and keep timelines on track. Clear communicator who is comfortable collaborating across creative and program-focused teams. Nice to Have Experience localizing video or educational content. Experience with consumer grade tools, like iMovie, Adobe Premiere Rush, etc. Familiarity with sprint-based or iterative production workflows. Experience shooting video using professional 4K cameras and related production equipment. An eye for design / an interest in developing or refining visual design skills and tool set We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$88,000-$132,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Director of Marketing Operations owns the systems, data, and processes that power a modern, multi-motion go-to-market engine. This role is responsible for designing and scaling marketing operations across enterprise sales-led and product-led growth motions, ensuring clean data, efficient handoffs, and measurable impact from first touch through expansion. You will lead the marketing technology stack, partner closely with Sales Ops, RevOps, Product, and Analytics, and apply automation and AI to improve prioritization, decision-making, and execution at scale. This is a highly visible role for a strategic operator who can balance rigor with speed in a complex GTM environment. How you'll make a difference: Own and optimize the end-to-end lead, account, and PQL lifecycle across enterprise and PLG motions, including scoring, routing, enrichment, and progression. Design scalable funnel and handoff processes in partnership with Sales Ops and RevOps to support multiple GTM models. Serve as the strategic owner of the marketing automation platform and its core integrations, including Salesforce and web systems. Proactively monitor funnel performance, diagnose issues, and implement system or process improvements. Embed AI and automation into core workflows such as scoring, routing, enrichment, forecasting, and anomaly detection. Partner with Analytics and Data teams to enable accurate attribution, reporting, and experimentation. Own data quality and governance across marketing and CRM systems, including enrichment, deduplication, and hygiene. Evaluate, implement, and rationalize marketing technology to maximize impact and reduce complexity. Enable effective collaboration between marketing, sales, and product through shared definitions and operating models. Build, mentor, and scale a high-performing marketing operations team. Performs other related duties as assigned. Who you are: 15+ years of experience in Marketing Operations, Revenue Operations, or GTM Operations, with experience supporting both enterprise sales-led and product-led growth models for Marketing. Deep expertise in marketing automation platforms, CRM systems, and modern marketing technology stacks (Salesforce, Hubspot, Leandata, 6Sense). Proven experience architecting and scaling lead, account, and PQL lifecycle management processes in complex GTM environments. Hands-on experience leveraging AI and automation - you've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Strong understanding of enterprise sales requirements (e.g., account-based marketing, routing, SLA management) alongside PLG concepts (e.g., in-product signals, PQLs, lifecycle triggers). Strong understanding of ad tech and web stacks (e.g DSPs, CDPs, tag management, Consent, CRO) and how they connect to marketing automation and CRM systems. Demonstrated experience supporting multi-channel personalization and journey orchestration across paid, owned, and product-led touchpoints in PLG and SLG organizations Track record of building and developing high-performing teams. Strong grasp of data models, attribution, funnel analytics, experimentation, and operational reporting across segments. A systems thinker who enjoys solving complex problems through process, technology, and collaboration. Excellent cross-functional communicator with experience partnering closely with Sales Ops, RevOps, Product, Web, and Analytics teams. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000-$264,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is seeking a Web Growth Manager to evolve our global web experience with a sharp focus on growth, funnel optimization, and AI-powered personalization. This role will execute strategies that drive top-of-funnel acquisition, optimize visitor-to-lead conversion, and build personalized, scalable digital experiences. You'll partner cross-functionally with Marketing, Engineering, UX, and other stakeholders to build innovative, data-driven web journeys that directly impact pipeline and revenue growth. This is a unique opportunity to sit at the intersection of AI innovation, growth strategy, and digital experience design-helping Klaviyo scale its digital presence while delivering world-class journeys for our diverse B2B customer segments. How You Will Make a Difference: Own and accelerate product-led conversion & personalized experiences across klaviyo.com - designing experiences that let visitors try, learn, and convert directly through interactive free tools, demos and guided product exploration. Build, test, and optimize free tools and self-serve demo experiences (using platforms like Navattic) to showcase product value early in the buyer journey. Prioritize and deliver initiatives that strengthen the bridge between website engagement, interactive free tools, and product activation, including optimizing the back end CMS capabilities to support front end build. Lead discovery efforts grounded in user behavior, funnel data, and competitive benchmarks to identify opportunities for innovation in the self-serve & growth experience. Partner with Product Marketing, Demand Gen, and Growth Engineering to ensure PLG & personalized experiences drive qualified, high-intent leads into the sales and onboarding funnel. Support a 6-12 month roadmap for product-led web experiences and personalization - aligning with Klaviyo's growth and self-serve acquisition strategy. Collaborate with Design and UX to maintain seamless, high-performing experiences that communicate product value intuitively and beautifully. Who You Are: 8+ years of product management experience, including 4+ years in growth or web product. Proven success driving measurable top-of-funnel growth & conversion optimization for B2B SaaS companies via personalization & experimentation. Hands-on experience implementing AI-powered features in digital products. Strong background in web analytics, experimentation, and funnel analysis. Proficiency with analytics tools (Google Analytics, Tableau), A/B testing platforms, Product demo platforms, and CMS. Understanding of SEO, marketing automation, and lead management platforms. Ability to define product roadmaps, write detailed requirements, and deliver with agile teams. Strong analytical mindset, experience in growth hacking via experimentation and PLG. Excellent communication skills, ability to influence both technical and executive stakeholders. Experience scaling global websites across multiple languages and markets Knowledge of B2B SaaS product growth models We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000-$222,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is on a mission to build a world-class, AI-first engineering organization. To do this, we're looking for a Lead Product Manager of Developer Experience who will craft and drive the vision for our internal development environment. In this role, you'll treat developers as your customers - making their daily workflows faster, safer, and more joyful. Your work will directly impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products. In this role, you'll partner deeply with Engineering leaders across Developer Infra, SRE, and product teams to shape how Klaviyo develops software. Your focus will be on outcomes: enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and making Klaviyo a magnet for top engineering talent. Please note this is a hybrid role and requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. What You'll Do: Set the Vision: Define the product strategy for Klaviyo's developer environment, aligning to our Need for Speed program - targeting massive improvements in engineering velocity, developer experience, and quality. Make Developers Your Customers: Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the PDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness. Accelerate with AI: Institutionalize AI as a force multiplier - from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety. Deliver Measurable Outcomes: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption. Champion Quality & Safety: Partner with SRE and QE to ensure reliability and safety are built into every paved path - incidents and defects decrease even as velocity increases. Scale for the Future: Guide architecture and tooling choices that will keep Klaviyo's developer experience sustainable and scalable for years to come. Be Data-Driven: Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions. Build for Collaboration: Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices. Who You Are: Strategic Builder: You're an Engineering leader turned Product think or Founder. Or you've led product for developer platforms, infrastructure, or tools, with a track record of improving engineering velocity and reliability. Developer-Centric Thinker: You deeply empathize with engineers and have experience making their workflows easier, faster, and safer. AI-Forward Mindset: You understand the transformative potential of AI in software development and can separate hype from practical value. Metrics-Oriented: You are fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices). Influential Collaborator: You can partner with senior engineering leaders (Infra, SRE, QE, product teams) and influence without authority. Bias for Action: You thrive in fast-moving environments, balance short-term wins with long-term strategy, and bias toward automation and self-service. Success in This Role Looks Like: Klaviyo engineers feel they can deliver faster, safer, and with higher confidence than ever before. AI tools are seamlessly integrated into workflows, with widespread adoption and measurable productivity gains. Development cycle times shrink, while incidents, defect escapes, and change failure rates decrease. Developers rank Klaviyo's internal tooling and environment as best-in-class, making it a competitive advantage in attracting and retaining talent. The Dev Infra & SRE product strategy is clear, measurable, and directly tied to Klaviyo's ability to deliver customer value quickly and reliably. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$168,000-$252,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is growing fast, and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at ********************* We love tackling tough engineering problems and look for engineers who specialize in certain areas but are passionate about building, owning, and scaling features end to end - breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last. Location: This position is based in our Boston office, and team members are expected to be onsite at least three days per week. Our Stack and Culture: Klaviyo operates a real-time data platform coded in Python, built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines. Team Overview: The API team empowers product development teams at Klaviyo to create consistent, reliable, and developer-friendly public and internal APIs by providing robust frameworks, intuitive tools, and expert support. Areas of ownership include: Public API Framework: Building consistent, reliable, and performant public APIs. Internal API Platform: A standardized platform for building, deploying, and consuming internal APIs to accelerate development and improve reliability. Encoded Objects: Standardized data schema definition and serialization framework ensuring consistency and compatibility across systems. API Rate Limiter: System enforcing request limits to protect API reliability and performance. Responsibilities: Contribute to the evolution of Klaviyo's public and internal API platforms. Participate in code reviews, product specifications, and scope definition. Collaborate with product owners and engineering peers to deliver high-quality, scalable solutions. Influence the direction and priorities of the API team. Required Skills: 3-5+ years of experience in software engineering. Experience working with both monolithic and microservices architectures. Experience with CI/CD pipelines. Strong debugging and performance optimization skills. Team Tech Stack: Python, Django REST Framework, Django, FastAPI MySQL / PostgreSQL, DocumentDB, ClickHouse Redis, Memcached, RabbitMQ / Celery / Apache Pulsar Preferred Skills: Experience with metaprogramming. Experience with Go. Familiarity with JSON:API. Experience designing and building internal or public APIs. Experience with Service-Oriented Architecture (preferably in Python). Experience working with RESTful applications, APIs, or gRPC. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$120,000-$180,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).