Launch manager job description

Helbiz is a multi-modal, international company with a focus on micro-mobility to solve first and last-mile transportation problems. Helbiz offers an array of mobility products including electric scooters and bicycles to cities around the world. We aim to revolutionize mobility in cities and on campuses by offering unique and creative transportation options that are more sustainable, efficient, and affordable.

Helbiz is looking for a motivated, personable leader to join our team as the Launch Manager. You will work with the launch team to lead the expansion across North America. In this position, you will drive key initiatives through research and planning, building and managing the launch team, and working cross-functionally to develop solutions that achieve our goals.

To be successful in this role, you should be innovative, outgoing, persuasive, and have an entrepreneurial attitude. You will be a part of an international, multi-disciplinary team in a rapidly growing micro-mobility industry.

ResponsibilitiesTravel to assist with all North American launches, with support from a team of Launch Managers Play a critical role in developing our expansion strategy in collaboration with the Head of LaunchDevelop and implement policies, procedures, and playbooks to be used in all future market launches Ensure all our commitments to our City partners are met prior to launch Work with our central teams to improve processes and procedures to ensure operational excellence post-launch

RequirementsBachelor's Degree, MBA preferred3-5 years working experience, 1+ launching products/markets Ability to work independently while managing stakeholders remotely Experience working with Senior leadership is highly preferred Strong organization, communication, and presentation skills Willingness to travel 50% of the time

Benefits & PerksOpportunity to join a fast-paced company within a disruptive industry Ability to shape and establish leadership within the organization and industry Competitive compensation and performance-based bonus structure Competitive benefits package including health benefits, PTO & Paid Sick LeaveMonthly Cell Phone bill stipend Friendly, open, and modern office environments Coffee, refreshments, meals, and more
Helbiz is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace. Helbiz prohibits the discrimination and harassment of any kind based on race, color, sex, religion, gender identity, gender expression, age, national origin, disability, genetic information, pregnancy, military or veteran status, marital status, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As an Enterprise Launch Manager on the Customer Success team, you will be responsible for the successful implementation of TripActions travel and expense platform with a portfolio of Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with the TripAction's internal team - Sales, Support, Marketing, Product, Engineering, and Finance.

This role does require experience working with one of the following: month end close experience preferably with cloud based ERPs, experience implementing or administering expense programs or corporate card programs.

Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.

Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments.

Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions

Partner with Customer Success as a customer-facing consultant to drive complex, multi-stakeholder global implementations across industries to understand the customers' business and technical needs related to the implementation and adoption of the TripActions platform

Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate TripActions' features into existing workflows

Assist customers in navigating the technical aspects of the onboarding process and identifying when to best utilize the Technical Resource Manager

Understand and document customer pain points, advocate for them internally to influence product changes.

Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period
What You'll Do:
Serve as a TripActions and Implementation subject matter expert Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply TripActions Best Practices. Develop and optimize enterprise training programs including written and video collateral. Identify and work with sales on pre-engagement opportunities and RFP's Collaborate with Sales, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success in order to meet existing, new, and future customer needs Create, maintain and communicate plans and progress to PM. Develop tailored training programs including hosting remote or on site training, creating training materials and standard operating procedures. Provide an excellent customer experience through high-quality communication and interactions. Act as the key Project Manager ensuring accurate completion of numerous implementation tasks. Identify areas for improvement in the customer experience, both in our product and processes. Advocate for customer needs and issues cross-departmentally.
What We're Looking For:
4+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once. Experience implementing or administering expense programs and/or corporate card programs Experience with month-end close experience, preferably with cloud based ERPs (e.g. NetSuite, Sage Intacct, Quickbooks Online) You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.” Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers. Solid oral, written, presentation and interpersonal communication and relationship skills. Proven time management skills in a dynamic team environment. Ability to work as part of a team to solve problems in dynamic, energizing environments. Inquisitive, practical and passionate about technology and sharing knowledge. Likes to be the first to know something and to understand why and how things happen. Good at explaining ideas and finding ways to keep people's attention. Willing and able to travel to visit customers and prospects CPA Preferred

Job Title
Shaw Contract Product Launch Manager

Position Overview
Shaw Contract is a global design leader in commercial flooring for some of the world's most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal..

We're looking for a self-starter who is detail and task-oriented, social, and highly motivated who can manage multiple product launches at a single time within a fast-paced, innovative, and design-centric organization. They must be able to navigate complexity and communicate effectively, in both written and verbal forms, to a broad, global organization. They need to be passionate about design, creative, process, meeting deadlines and driving results. Success is measured on meeting timelines, coordinating resources and communicating with key stakeholders. Additionally, as a key conductor of each product launch, they must stay within budgets and create a positive impact of the work within our team, larger organization, and industry.

Primary responsibilities:
Work alongside our Senior Product Launch Manager to help with the product launch workflow, schedule, and traffic of projects from concept to completion to ensure timelines and budgets are met. Assist in leading product launch team meetings with design, creative, technical and other project stakeholders.Coordinates internal and external agencies on product creative with direction of the brand Creative Director.Provide regular and necessary updates on product launch timing and development to larger team and leadership.Communicate accurate and timely updates with the team, both written and verbal.Ensuring all resources are aligned at all key milestones on the product launch timeline. Have a positive impact on our work environment.

Requirements:
4-year business, marketing degree or relevant experience.Ability to work on a hybrid a schedule in Cartersville, GA.Clear and concise written and verbal communication & relationship building skills.Excellent problem solver with a strong sense of ownership.Must possess excellent organizational and planning skills with outstanding attention to detail Marketing and/or product development experience in the flooring industry desired.Well-developed, effective project management skills.Strong presentation skills.Analytical thinker focused on driving results.An eagerness to learn and grow with the ability to be flexible in a fast-paced environment.

Competencies:
People: Build Trusting Relationships
Strategy: Deliver Compelling Communications
Strategy: Plan and Organize insuring on time and targeted deliverables
Strategy: Demonstrate urgency for on time and targeted deliverables

Although our highly distributed workforce can be found around the globe, the Shaw Contract brand and this position requirement is based out of Cartersville, Georgia and works from our new highly sustainable, world-class Create Centre facility, which will be home to product development and marketing for our commercial division, demonstrating our commitment to hiring the best talent. We hire humble, collaborative and ambitious people and give them endless opportunities to grow and succeed.

Shaw Contract is the commercial design brand for Shaw Industries Group, Inc., a vertically integrated manufacturer that supplies carpet, hardwood, laminate, resilient, tile & stone flooring products and synthetic turf to residential and commercial markets globally. Headquartered in Dalton, Georgia, and with manufacturing in the United States, Mexico and China, Shaw is a subsidiary of Berkshire Hathaway, Inc. with more than $4.5 billion in annual sales and 23,000 associates worldwide.

Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.