Library technical assistant job description

The Library Technical Assistant, Online Learning & Technology Services Unit, provides information assistance and customer service and provides training to Atlanta University Center faculty, staff, and students. The duties and tasks will be performed under the supervision of the Online Learning & Technology Services Unit Head.
PRIMARY DUTIES AND RESPONSIBILITIES:
• Provides information assistance to users at service points on a rotating schedule, including evenings, nights, and weekends:
o responds to phone, email, and in-person customer inquiries regarding Technology Design Studio services;
o assists users with scanning/faxing/printing/copying services; schedules appointments for group study, audio-visual editing suites, and presentation-practice rooms;
o assists in providing training to AUC faculty, staff, students, and library staff on PCs, iMacs, and learning new software and technologies;
o assists with classroom technology setups for Main Level classrooms (208, 215, and 202ABC); and
o monitors use of Bloomberg Finance Lab
• Troubleshoots hardware and software problems in the Technology Design Studio area; refers complex problems to the Office of Information Technology.
• Assists in creating and maintaining customer informational materials, unit forms, and/or procedural documents
• Assists in the creation of online tutorials for learning technologies, software, and hardware
• Conducts training on how to use specialized software and hardware available in the Technology Design Studio area
• Records user interaction statistics
• Performs other duties or special projects as required or as assigned by a supervisor.

QUALIFICATIONS:
• High school diploma or GED
• Two (2) years of relevant customer service experience Preferred Education:



WHAT YOU BRING TO THE ROLE:
• Experience working with integrated library systems.
• Experience with web resources available in an academic and/or public library.
• Experience teaching and/or training.
• Experience in the public services department in an academic library.
• Analytical, interpersonal, and oral and written communication skills.
• Ability to work independently and as a member of a team.
• Strong computer skills including iMacs and applicable software; Microsoft Office applications including Word, Excel, PowerPoint, Adobe Suites, Audio/Visual Editing Suites.

WHAT WE OFFER:
Salary commensurate with experience; benefits include medical, dental, vision, life, company paid disability plans, company match retirement plan (TIAA-CREF)
APPLICATION PROCEDURE:
Interested applicants should submit a letter of application and resume online to the Human Resources Department at this link.
The AUC Robert W. Woodruff Library is an Equal Opportunity Employer. To learn more about our Library, visit us online at www.auctr.edu.

Physical Requirements:

The physical demands are minimal and typical of similar jobs in comparable organizations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position.

Job DescriptionSalary: $14.21 to $19.33

The City of Essex Junction has a part-time opening for Library Technical Assistant II. This person will work 20 hours per week. The hours will vary to include nights and weekend availability.

Come join a team our amazing team of Library Professionals.

BASIC FUNCTION

To work at the Circulation Desk assisting patrons and working on assigned clerical tasks which support the circulation, interlibrary loan, and reserve systems.

CHARACTERISTIC

DUTIES & RESPONSIBILITIES

> Primary

• Work directly with patrons checking the library material in and out, renewing items, placing items on hold, and registering users for the Kolvoord Community Room.
• Prepare items for shelving and keep material in order.
• Register new patrons for library cards and add HomeCard patrons to the patron database.
• Enter patron information into the patron database and review all new adult patron registrations for accuracy.
• Help patrons find materials in the library and answer directional and basic reference questions.
• Train patrons in the use of library technology.
• Assist with acquisitions record keeping.
• Follow procedures for opening and closing the library when working those shifts.
• Assist the Circulation, ILL, and Youth Librarians as needed.
• Serve as a backup/assist with Interlibrary Loans
• Assist with programming as needed

SUPERVISION RECEIVED

Direct supervision by a full-time employee at the Circulation Desk or Youth Circulation

Desk.

SUPERVISION EXERCISED

May supervise a Library Shelving Assistant under restricted circumstances.

QUALIFICATIONS

• High school diploma or GED plus two years of library experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Ability to deal courteously and efficiently with a variety of individuals.
• Computer literate.
• Ability to stay current in technologies required to perform work duties.
• Reliable
• Demonstrate effective interpersonal relations and behavior management with all ages of people and groups to keep the library a welcoming place.
• Ability to communicate questions and concerns to senior staff.
• Must often lift and/or move up to 25 lbs.

DISCLAIMER: The above information is intended to describe the general nature

of this position and is not to be considered a complete statement of duties,

responsibilities and requirements.