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LightEdge Solutions jobs in Austin, TX

- 24 jobs
  • Senior Vice President of Development

    Lightedge Solutions 3.3company rating

    Lightedge Solutions job in Austin, TX

    LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The Senior Vice President of Development will serve as a key member of the executive leadership team, reporting to the CEO, and lead the end-to-end development of data center facilities to support Lightedge's growth objectives. This role oversees site acquisition, power procurement, design, engineering, and construction. The SVP of Development will be responsible for building a scalable, replicable, and cost-efficient development platform that meets customer demand, accelerates time-to-market, and delivers attractive returns on capital.Key Responsibilities: Strategic Planning & Execution Develop and lead Lightedge's long-term development strategy across site acquisition, power procurement, design, engineering, and construction. Drive alignment between infrastructure investments, commercial strategy, and technological trends in the data center sector to enable rapid market entry and capacity scaling. Partner with Sales, Finance, and Operations to prioritize development initiatives based on ROI, customer demand, and power availability. Report regularly to the CEO and Board of Directors on development progress, key risks, and strategic initiatives. Design, Engineering, and Construction Direct in-house and/or third-party design, engineering, and construction teams to deliver projects on time and within budget. Establish scalable design and construction standards to support consistent delivery across data centers of different sizes. Ensure all developments adhere to internal standards for quality, sustainability, compliance, and safety. Power Procurement Develop and execute strategies for securing reliable and cost-effective grid-connected power to support growing data center portfolio, structuring creative energy solutions where necessary. Negotiate and manage contracts with utilities for services, infrastructure, and grid interconnection. Advocate for favorable regulations for large energy users. Team Development & Leadership Build and lead a high-performing, cross-functional team of real estate, power, design, engineering, and construction professionals and external contractors. Foster a culture of accountability, innovation, and continuous improvement. Capital Planning & Vendor Management Partner with Finance to build and manage capital budgets. Lead strategic vendor partnerships and negotiation of commercial terms. Risk Management & Governance Ensure appropriate risk management frameworks are in place for development activities, including regulatory, environmental, and financial risks. Partner with Legal to ensure governance across all jurisdictions and project types. Site Acquisition & Real Estate Development Partner with strategic finance for end-to-end site acquisition process, including market analysis, feasibility studies, land procurement, entitlements, and incentives. Build and maintain relationships with brokers, municipalities, and developers. Required Qualifications: 10+ years of experience in data center development, construction, or infrastructure delivery. Proven track record of delivering data center development projects across the U.S.,with scale exceeding $100M per project. Deep understanding of electrical and mechanical systems, utility interconnects, permitting processes, and Tier III operational standards. Demonstrated experience in capital planning, vendor negotiations, and managing development budgets exceeding $100M annually. Strong knowledge of entitlements, incentive negotiations, environmental compliance, and land development lifecycle. Technical Requirements: Data Center Design Deep understanding of Tier III data center design principles, with fluency in Uptime Institute standards and redundancy configurations (N, N+1, 2N, etc.). Proficiency in mechanical, electrical, and plumbing (MEP) systems including: o UPS systems, switch gear, PDUs, generators, BMS/EPMS o HVAC systems including CRAC/CRAH units, chilled water systems, and direct-to-chip cooling for HPC/AI Experience implementing modular and prefabricated design solutions to enable speed-to-market and scalability. Power and Cooling Advanced knowledge of utility infrastructure planning, including transmission and distribution design, substation integration, and dual-feed resiliency. Familiarity with energy service agreements (ESAs), power purchase agreements (PPAs), and utility interconnects. Understanding of thermal management strategies, such as free cooling, liquid cooling, and containment design for high-density deployments. Understanding of efficiency metrics like PUE, WUE, and their optimization through design and operations. Real Estate and Site Acquisition Expertise with land due diligence, zoning, entitlements, environmental site assessments (Phase I/II), and local regulatory processes. Experience securing and managing development incentives (e.g., tax abatements, infrastructure grants, energy rebates) and managing public/private utility negotiations. Proficiency with GIS and power availability mapping tools to identify viable land in target markets. Construction & Project Delivery Familiarity with construction delivery models including design-bid-build, design-build, and CM at-risk. Proficiency in project management tools, managing construction schedules, Gantt charts, milestone tracking, and earned value reporting. Deep experience with construction budgeting, cost estimating (ROM to GMP), and value engineering. Engineering & Technical Standards Understanding of: o NFPA, NEC, ASHRAE, IEEE, ISO/IEC27001, and other relevant regulatory codes and industry best practices o Fire suppression systems (pre-action, clean agent), leak detection, and other safety-related infrastructure Familiarity with commissioning standards (Level1-5) and integrated systems testing (IST). Regulatory & Compliance In-depth knowledge of building codes, safety regulations, and permitting across U.S. jurisdictions. Experience working with environmental agencies, local utility commissions, and permitting authorities to meet development timelines. Tools & Reporting Systems Comfort with dashboards and data visualization tools (PowerBI,Tableau) for executive and board reporting. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
    $154k-241k yearly est. Auto-Apply 1d ago
  • Support Technician

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Responsibilities Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA) Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests Install hardware upgrades and parts replacements into existing equipment Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedgemanaged customers and internal systems Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs Escalate to other teams per procedure following and maintaining SLAs Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities Provide after-hours support as part of an operations on-call rotation to maintain high availability of services Requirements 3-5 years of experience in a technical support role with a focus on system administration or networking Intermediate knowledge supporting and administering in some of these areas: IBMi, Windows,Unix, and/or Linux server Operating Systems IBM operations for scheduled jobs and tasks Virtualization technologies (VMware, Nutanix AHV, or HyperV) Server hardware (Dell, HPE, Lenovo, etc) LAN/WAN Networks (Cisco, Juniper, Arista, etc) Firewalls (Palo Alto, Fortigate, Cisco ASA, etc) Web services (Apache, IIS, etc) Databases (MySQL, MSSQL, Mongo, etc) IPSEC and SSL VPN Load Balancers (F5, NSX, etc) Excellent written and verbal communication skills Problem solving skills and the ability to prioritize Customer service Possess the ability to comprehend and execute documented escalation procedures under pressure Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $39k-62k yearly est. Auto-Apply 60d+ ago
  • Strategic Account Executive, New Logo

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. About Us:We are a private cloud and datacenter provider that is focused on helping our customers bridge the gap between innovation and legacy IT.We serve the most highly regulated industries in the US, including but not limited to, finance/banking, healthcare, and software-as-a-service. Our unique approach aligns prospects need to innovate and better leverage technology to be more competitive in their space while maintaining “always-on” legacy environments. Our sellers follow a well-defined sales process that helps them identify the customer's unique needs. Our sales leadership team is dedicated to furthering personal development and team success. The Opportunity:We are searching for an experienced Sales Executive that has a drive to help solve complex problems with prospects in the industries listed above. You will join a high-energy, fast moving sales team while advancing deals through the sales cycle in collaboration with account teams, sales engineers, and partners. Advancement within LightEdge, engagement with executive business leaders, and self-development are all core parts of the organizational culture. You Will Own the entire sales process from prospecting to close Prospect into mid-market to small enterprise companies to supplement the lead flow provided by the Marketing and Channel teams Develop a deep comprehension of customer's business & identify business drivers behind technology initiatives Work closely with members of the sales team, multiple technical resources & departmental teams to ensure you are aligned with the prospect's business drivers Ensure high forecasting accuracy and consistency You Are Someone with 3-5+ years closing experience selling to mid-market to small enterprise organizations Driven and have met/exceeded direct sales goals Experienced in selling into heavily regulated organizations with the ability to win new logos Are curious, a problem solver, optimistic and coachable Bonus Points Previous experience with IaaS/Datacenter sales Familiarity with the challenger sale C-level/Executive sales background Experience with Salesforce, Outreach, Chorus.ai With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $93k-140k yearly est. Auto-Apply 60d+ ago
  • Triage and Support Supervisor (Night Shift)

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    Job DescriptionThe primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges's customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. Responsibilities Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences Ensure that escalations occur appropriately and consistently Stay abreast of current cloud provider technologies Ensure completion of overnight maintenance and scheduled tasks Support the teams by assisting in training, team meetings, and on-call responsibilities Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates Assist with the development of workflows and procedures for team based on industry standard ITSM framework Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets Conduct performance reviews for team members Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team Education and Experience 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment 2 years' experience managing a technical team Basic knowledge of, or 2 years' experience supporting and administering any of the following: ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc) Windows, Linux, and/or IBMi server Operating Systems Virtualization technologies (VMware, Nutanix, or Hyper-V) Server Hardware (Dell or HP) AWS/Azure Backup (Veeam, Commvault, and Carbonite/eVault) WAN/LAN/SDWAN Networks Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto) Monitoring (Zabbix, ScienceLogic, Nagios, etc) File and SAN Storage hardware (Pure, NetApp, IBM) Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $48k-75k yearly est. 1d ago
  • ServiceNow Developer

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    Job DescriptionLightEdge is seeking an experienced and collaborative ServiceNow Developer to join a small, high-impact team responsible for enhancing and evolving our enterprise ServiceNow platform. In this role, you will work directly with the Platform Owner to design creative solutions, improve user experience, and drive meaningful improvements in how our internal customers do their best work. You won't be a number or a cog in a machine - you'll be a trusted, valued member of the team whose voice genuinely influences platform direction, architecture, and long-term strategy.What you'll do Design, configure, and enhance ServiceNow applications and workflows using platform best practices. Collaborate with stakeholders to understand business challenges and co-create practical, high-impact solutions. Build and extend core capabilities in IT Service Management (ITSM) and Customer Service Management (CSM) - the primary focus areas for this role. Contribute to LightEdge's roadmap for Order Management and Strategic Portfolio Management (SPM). Strong CSM experience provides an excellent foundation for upskilling into Order Management. Drive ServiceNow platform upgrades, ensuring technical readiness while helping the organization take advantage of new features and performance improvements. Support platform optimization efforts, focusing on better adoption, automation, and business value, not just enabling new modules. Collaborate on integrations using standard ServiceNow patterns (REST, SOAP, scripted APIs), while partnering with internal teams who manage complex integrations through Boomi and IntegrationHub. Develop and maintain clear technical documentation, including solution designs and test plans. Troubleshoot and resolve issues across applications, workflows, and supporting components. Stay current on ServiceNow releases and explore emerging capabilities like AIOps, Predictive Intelligence, and automation frameworks. What you bring 3+ years of ServiceNow development experience (or equivalent hands-on platform expertise). ServiceNow Certified System Administrator (CSA). Proficiency with ServiceNow configuration and application development across ITSM and CSM. Practical experience using ServiceNow-specific scripting (GlideRecord, Business Rules, Client Scripts, Script Includes) to extend functionality only when configuration is not sufficient. This is not a generic software engineering role - success requires understanding ServiceNow's platform model, data structures, and configuration capabilities. Familiarity with common ServiceNow integration patterns (REST, SOAP, scripted APIs). Deep integration development experience is not required ; LightEdge leverages Boomi and internal IntegrationHub expertise for complex integrations. Strong communication and collaboration skills, with the ability to translate technical concepts into business-friendly language. A problem-solving mindset with curiosity, creativity, and solid analytical skills. Preferred Familiarity with Order Management, with strong CSM experience considered a solid foundation for learning OM. Exposure to Strategic Portfolio Management (SPM) or similar workflow/portfolio frameworks. Understanding of ITOM, Discovery, or AIOps principles. ServiceNow Certified Application Developer (CAD), or willingness to pursue certification. ITIL foundational knowledge. Why This Role Is Different Small Team, Big Voice: You help shape platform direction, roadmap decisions, and architectural patterns. Close Collaboration: Work side-by-side with the Platform Owner and a supportive engineering team invested in platform success. Impact Over Installation: Our focus is on improving adoption, efficiency, and the business value of ServiceNow, not just enabling new modules. Culture That Values You: At LightEdge, you're treated as a respected member of the family, not just a number or a cog in a machine. Innovation Encouraged: We embrace modern tooling and thoughtful automation, including Boomi for integrations and emerging Now Platform capabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $76k-103k yearly est. 3d ago
  • Triage Technician - IBM Operations

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $31k-43k yearly est. Auto-Apply 60d+ ago
  • Compliance Engineer

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    Job DescriptionLightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! We are seeking a dedicated and experienced Compliance Engineer to join our Cloud Center of Excellence team. The Cloud Compliance Engineer works within the AWS and Azure Operations teams and is responsible for supporting Lightedge customers in reaching their infrastructure compliance goals. The incumbent will provide expert guidance to AWS and Azure customers to improve their compliance posture while clearly documenting areas of improvement and executing remediations. The position requires excellent verbal and written communication skills along with a passion for problem solving. The position may require working off hours (including holidays and weekends) in support of changes and upgrades.Responsibilities This position will report to the Director of the Cloud Center of Excellence and will serve as the resident expert on public cloud compliance and security management Evaluate environments using security and compliance tools (both cloud native and third party) to identify potential vulnerabilities. Participate in scoping calls with customers to assess compliance requirements and security needs. Implement and validate compliance monitoring tooling to include managing third party tooling configuration in support of customer environments. Possess an in-depth understanding of cloud security best practices. Stay up to date with new compliance requirements for key compliance types (SOC 2, HIPAA, PCI, etc). Evaluate customer needs, troubleshoot as needed, and engineer custom solutions and performance recommendations. Respond to customer support calls related to AWS and Azure environments, managing incidents within the ticketing system and resolving issues through troubleshooting. Evaluate issues reported or observed, utilizing problem solving skills and attention to detail to resolve problems quickly and effectively and to proactively prevent problems. Escalate as needed. Collaborate effectively with coworkers and other departments (Security, Networking, Data Protection, and Operating Systems) in support of customer environments, meeting the customers' needs quickly and effectively. Appropriately document customer interactions in ticketing system. Prioritize and complete assigned duties expeditiously and within approved windows. Engage with AWS or Microsoft Support on behalf of Lightedge customers as needed. Make presentations or attend meetings regarding internal or customer environments Provide exceptional customer service by communicating clearly and accurately (both verbally and in writing) while maintaining a professional demeanor. Stay abreast of latest AWS and Azure security offerings and make recommendations to leadership. Other duties as assigned. Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's Degree in computer science, Information Security or related discipline; or an Associate's Degree and equivalent work experience At least 2 years' experience working in AWS and Azure cloud environments; experience with security or compliance support in public cloud strongly preferred Possess at least one current Public Cloud Certification (AWS or Azure) with a preference for Security specialization certification Comprehensive understanding of public cloud security best practices and troubleshooting techniques, and experience providing systems administration and issue resolution for cloud environments Excellent security analysis fundamentals and robust troubleshooting skills. Ability to manage multiple priorities and projects at the same time. Strong interpersonal skills; ability to work collaboratively within a team, while also taking the initiative to lead when needed. Initiative and problem solving skills; a desire and passion to investigate problems and develop solutions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $88k-116k yearly est. 11d ago
  • Salesforce CPQ/Administrator

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. LightEdge is seeking a skilled and service-oriented Salesforce Administrator with strong CPQ expertise to support, configure, and enhance our Salesforce ecosystem. This role is responsible for day-to-day administration, user support, data integrity, and the configuration and maintenance of Salesforce CPQ.The ideal candidate is a hands-on professional who thrives in a collaborative environment, enjoys solving user challenges, and takes pride in maintaining a clean, reliable, and efficient platform. This position is key to ensuring that our sales and marketing teams have the tools and data they need to serve customers effectively and close deals efficiently.Responsibilities: Perform daily Salesforce administration tasks including user management, permission maintenance, data quality management, and troubleshooting. Configure and maintain Salesforce CPQ, including assisting with product catalog setup, bundle configuration, price rules, product rules, quote templates, and approval rules. Support Sales Cloud, Marketing Cloud, and related integrated tools such as DocuSign, CaptivateIQ, and Magentrix. Partner with Sales, Marketing, and Finance teams to ensure accurate data flow across the quote-to-cash process. Work closely with end users to understand business requirements, develop solutions, and ensure successful adoption. Manage and prioritize tickets for bug fixes, enhancements, and CI/CD deployments in coordination with the development team. Assist with reports, dashboards, validation rules, and Flows to improve process visibility and efficiency. Maintain system documentation, process definitions, and change control logs. Support testing and deployment activities for platform releases and integrations. Serve as a trusted partner and point of contact for Salesforce users, promoting a service-oriented, responsive support experience. Stay current with Salesforce releases, features, and CPQ best practices to recommend enhancements that align with business goals. Experience: 3-5 years of Salesforce administration experience, including at least 1-2 years working with Salesforce CPQ. Strong understanding of Salesforce data model, user permissions, Flows, and declarative automation tools. Demonstrated experience supporting sales or quote-to-cash processes in a B2B environment. Hands-on familiarity with Sales Cloud, Marketing Cloud, and CPQ modules. Experience working with or integrating tools such as DocuSign, CaptivateIQ, and Magentrix preferred. Excellent communication skills and a service-oriented mindset, with the ability to build positive relationships with business users. Salesforce Certified Administrator and Salesforce CPQ Specialist certifications preferred. Familiarity with version control or CI/CD practices (e.g., change sets, sandbox management) a plus. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $81k-108k yearly est. Auto-Apply 60d ago
  • Product Manager, Cloud Services

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. As a leading provider of Hybrid IT solutions, Lightedge is seeking an experienced Cloud Product Manager to drive the development and launch of innovative cloud products. The Cloud Product Manager is responsible for driving the development and launch of innovative cloud products that meet market needs and ensure a great customer experience. This role requires a deep understanding of cloud principles, technologies, and business acumen. The ideal candidate will have a strong track record of delivering successful hybrid cloud products.Responsibilities: Product Strategy: Develop and execute product strategies that align with Lightedge's business goals and customer needs. Market Analysis: Conduct market research to identify emerging cloud trends, industry trends, and customer requirements. Product Development: Collaborate with stakeholders to define product requirements, features, and roadmaps. Product Launch: Oversee the successful launch and go-to-market execution of hybrid cloud products. Product Management: Manage the product lifecycle, including product positioning, pricing, updates, and issue resolution. Market Engagement: Build strong relationships with customers, stakeholders, vendors, and the broader market to understand their needs and gather feedback. Technical Proficiency: Stay up-to-date on the latest cloud technologies and trends. Team Leadership: Lead and mentor product teams to ensure product success. Stakeholder Management: Effectively communicate with stakeholders, including executives, operations, sales teams, marketing, and customers. Requirements: 2+ years of experience as a Product Manager, Product Architect, or Solutions Engineering/Architecture. Experience in the MSP or ITSM space is a plus. A deep understanding of cloud technologies such as Azure, AWS, VMware, and Nutanix. Ability to analyze customer hybrid cloud issues and needs and translate them into product requirements and use cases. Exceptional communication, collaboration, and presentation skills. Understanding of the product development life cycle. Ability to work effectively in a fast-paced, collaborative environment. Strong analytical and creative problem-solving skills. Self-starter with the ability to research issues, deliver quality work independently, and improve processes. Ability to thrive in a fast-paced environment, manage multiple tasks and deadlines, and adapt to changing priorities. Excellent written, presentation, and communication skills. Bachelor's degree or equivalent work experience. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $87k-117k yearly est. Auto-Apply 60d+ ago
  • Implementation Engineer II

    Lightedge Solutions 3.3company rating

    Lightedge Solutions job in Austin, TX

    LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! LightEdge's Implementation Engineer II will provide courteous and professional deployment of LightEdge services while working directly with customers on complex projects. Work typically includes the configuration and troubleshooting of complex network, security, and hosted services and the development of supporting documentation.Responsibilities Provide remote service delivery support and administration May provide on-site datacenter equipment installation Work directly with LightEdge Solutions clients to determine project requirements Identify, correct, and advise on incidents related to client services Accept escalated service requests and incidents from team peers Effectively communicate project status to Project Managers and client Creation of environment design based on sales solution proposal Deployment of network, systems, software, and security to fulfill customer contracts Complete all design documentation, including equipment configuration, quickly and completely following a project completion Ensure project documents are complete, current, and stored appropriately Provide quality assurance review for service delivery team peers before service release Contribute toward collaborative sessions during interdepartmental discussions Continuous service delivery innovation and improvement Minimum 40 hours/week required Other duties as assigned Education and Experience Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience 3+ years and a general understanding in one or more of the following areas of expertise: Networking - routers, switches, etc. Security - hardware & software firewalls, load balancers, etc. Virtualization - VMware (preferred), HyperV, Kubernetes, etc. Storage / Backups - image / agent based, iSCSI provisioning, etc. Experience working in a datacenter or managed service provider Strong troubleshooting and problem-solving skills Experience working and opening trouble tickets with vendors and / or telecom carriers Excellent communication and interpersonal skills for work in a collaborative team environment Capable of managing multiple projects simultaneously Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly Able to maintain professional demeanor under stress Demonstrated willingness to learn and adapt to changes in technology
    $90k-123k yearly est. Auto-Apply 1d ago
  • Procurement Manager

    Lightedge Solutions 3.3company rating

    Lightedge Solutions job in Austin, TX

    LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. LightEdge is undergoing a strategic transformation in how it manages suppliers, contracts, and procurement discipline across the organization. We are seeking a highly capable Procurement Manager who will play a critical role in maturing the procurement function, supporting major sourcing initiatives, and ensuring operational excellence across the purchasing lifecycle. The Procurement manager will work cross-functionally with different departments (IT, Operations, Facilities, Sales) to help re-condition and re-structure the organization with industry standard best practices, appropriate vendor etiquette and a matured Procurement Operations path forward.The ideal candidate has hands-on sourcing experience, strong commercial and contractual awareness, and the ability to operate in both strategic and tactical layers. This role will partner closely with IT, Data Center Operations, Facilities, Finance, Sales, and senior leadership, and the existing Lightedge supplier base.If you're looking for an opportunity to help build a modern Procurement function from the ground up within a growing, technology-centric organization, this role offers exactly that. We are at an inflection point…….moving away from legacy, ad-hoc purchasing toward a structured, strategic procurement model. If you are a capable, motivated professional who values creating process, discipline, and structure (rather than being boxed into a rigid corporate template), you will thrive here. This is a chance to shape the foundation, influence how the organization operates, and play a meaningful role in establishing a high-impact procurement capability opportunity.Responsibilities Strategic Sourcing & Vendor Management Lead sourcing initiatives, RFIs, RFPs, vendor evaluations, and competitive bid events. Negotiate pricing, terms, SLAs, and commercial structures with key suppliers. Support strategic supplier consolidation and optimization efforts. Help develop category strategies for IT, data center services, hardware, software, facilities, and professional services. This will be done cross-functionally with Director of Strategic Procurement and the specific departments / operational groups. Contract & Commercial Management Help draft and negotiate MSAs, SOWs, renewals, amendments, and pricing schedules. Ensure alignment with Lightedge contractual standards, legal requirements, compliance and risk posture. Maintain contract lifecycle visibility and proactively manage renewals. Help implement a contract lifecycle tool/system. Procurement Operations Oversee purchasing workflows, POs, quote management, order accuracy, and supplier performance. Partner with the Purchasing Specialist to ensure timely and accurate processing of all transactions. Implement procurement best practices, standard operating procedures, and governance controls. Cross-Functional Coordination Work closely with Finance to support future budgeting, forecasting, and cost optimization. Partner with Operations and Engineering to ensure accurate specifications and fulfillment. Collaborate with the Director of Strategic Procurement on enterprise-level vendor strategy and high-impact negotiations. Inventory/recordkeeping accuracy (help business group build that muscle) Cross-department purchasing support Vendor communication basics Ability to work independently & prioritize Attention to detail & multitasking Basic reporting expectations Process Maturity & Continuous Improvement Help build procurement frameworks, intake processes, approval workflows, and policy enforcement. Strengthen internal compliance and supplier accountability. Support the long-term development of tools, reporting, and procurement KPIs. Experience: 5-10 years of experience in procurement or sourcing, preferably in technology, data center, or IT services. Strong negotiation skills and commercial acumen. Experience drafting and reviewing contracts, SOWs, and vendor agreements. Familiarity with IT hardware/software categories, VARs, data center vendors, and cloud/managed service suppliers preferred. Comfort with analyzing spend data, vendor performance data, and procurement metrics. Candidate must have in-depth experience and knowledge with data analysis and excel. Ability to operate independently, manage multiple priorities, and influence cross-functional stakeholders in environments where processes and maturity is still evolving. High attention to detail and strong organizational skills. Experience with procurement systems (Coupa, ServiceNow, NetSuite, or similar) a plus. Comfort working in an evolving environment with limited existing structure-able to assess current processes, identify needs, prioritize effectively, and help build a more mature, scalable procurement function. CPSM or CPM certification a plus (preferred not a requirement) Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
    $71k-101k yearly est. Auto-Apply 22d ago
  • Salesforce Junior Developer

    Lightedge Solutions 3.3company rating

    Lightedge Solutions job in Austin, TX

    LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. Lightedge is seeking a motivated and collaborative Salesforce Developer (Junior Level) to join our growing Salesforce team. This role will support the design, development, and maintenance of Salesforce solutions that enable our sales and marketing teams to operate efficiently and deliver exceptional customer experiences.The ideal candidate is a proactive problem solver who takes initiative, collaborates with peers, and seeks to understand the “why” behind business processes. This individual won't just take direction-they'll actively participate in platform decisions, help minimize technical debt, and contribute to Lightedge's mission of enabling our teams to meet business goals through technology.Responsibilities: Develop and enhance Salesforce components, including Apex classes, triggers, Lightning Web Components (LWC), Flows, and APIs. Collaborate with the Platform Owner and Administrator to deliver scalable, maintainable, and high-quality solutions. Assist with system integrations across platforms---Boomi iPaaS (experience or willingness to learn Boomi is a plus). Develop and maintain Apex test classes to ensure code quality, reliability, and adherence to Salesforce best practices. Participate in code reviews, testing, debugging and deployment processes to ensure stable, reliable releases. Support the ongoing improvement of CI/CD and DevOps practices within the Salesforce environment. Contribute to documentation, design specifications, and release notes. Work closely with business users to understand needs and propose effective technical solutions. Identify and suggest ways to improve platform performance, data quality, and user experience. Stay current with Salesforce releases and best practices, continuously developing technical and professional skills. Experience: Approximately 3 years of experience developing on the Salesforce platform. Strong understanding of Apex, Lightning Web Components, Flows, and API integrations. Familiarity with Salesforce development lifecycle and deployment tools (e.g., sandboxes, change sets, DevOps pipelines using Gearset or similar tools). Experience with or interest in Boomi or other integration platforms preferred. Excellent communication and teamwork skills with a proactive, ownership-driven mindset. Demonstrated ability to collaborate across teams to deliver value and minimize technical debt. Salesforce Platform Developer I certification preferred. Bachelor's degree in Computer Science, Information Systems, or equivalent experience. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
    $60k-80k yearly est. Auto-Apply 60d+ ago
  • Director of IT Program Management

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    LightEdge is seeking a seasoned Director of IT Program Management to drive enterprise-level technology initiatives and oversee the strategic alignment of IT programs with company objectives. This leader will be responsible for guiding cross-functional technology programs, optimizing business-critical processes such as Quote-to-Cash, Onboarding/Offboarding, AI adoption, and Master Data Management, and ensuring disciplined governance across the IT portfolio.Reporting directly to the CIO, this role will play a pivotal part in translating vision into execution, ensuring technology delivery is streamlined, value-driven, and future-ready.Responsibilities: Strategic Leadership Define and champion the IT Program Management function, setting the vision, strategy, and standards for program execution and governance. Partner with the CIO and executive leadership to prioritize IT investments that enable business growth and operational efficiency. Collaborate closely with the Operations PMO to ensure alignment, eliminate duplication, and drive coordinated delivery of enterprise-wide initiatives. Act as a change agent, ensuring that IT programs deliver transformative impact across the enterprise. Core Business Process Enablement Direct technology enablement for mission-critical processes: Quote-to-Cash (QTC): Drive end-to-end integration and automation across sales, billing, and finance platforms. Onboarding & Offboarding: Modernize and streamline processes for both employees and customers to enhance experience and compliance. AI Adoption: Lead integration of AI into business and IT workflows to drive innovation and efficiency. Master Data Management (MDM): Establish governance and accountability to ensure trusted, high-quality data across the organization. Portfolio & Governance Oversight Establish and oversee the IT portfolio management framework, ensuring that all initiatives are strategically prioritized, transparent, and delivering measurable business outcomes. Implement and refine intake and demand management processes that balance business needs with IT capacity. Govern delivery practices across the IT organization to ensure alignment, scalability, and risk management. Program Delivery & Execution Oversee execution of cross-functional IT initiatives, ensuring scope, schedule, budget, and quality are consistently met. Manage interdependencies across programs and identify opportunities for synergies. Drive adoption of program management best practices and continuous improvement in delivery methodologies. Executive & Stakeholder Engagement Serve as the primary liaison between IT and business leadership on all program and portfolio matters. Ensure effective communication, transparency, and reporting of IT program performance at the executive and board levels. Build strong partnerships across business units, including alignment with the Operations PMO, to ensure enterprise-wide coordination and unified delivery. Education and Experience: Bachelor's degree in Information Technology, Business, or related field (Master's preferred). 10+ years of experience in IT program and portfolio management, with at least 5 years in a senior leadership role. Proven expertise in leading enterprise-scale IT initiatives and business process transformation. Strong knowledge of enterprise applications and business processes across finance, HR, operations, and sales. Demonstrated success in establishing IT governance, portfolio management, and intake frameworks. Experience with AI initiatives and master data management is highly desirable. Executive presence with exceptional communication, stakeholder engagement, and leadership skills. Professional certifications such as PMP, PgMP, or SAFe Agilist strongly preferred. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $93k-142k yearly est. Auto-Apply 60d+ ago
  • Solutions Architect

    Lightedge Solutions 3.3company rating

    Lightedge Solutions job in Austin, TX

    LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. Lightedge is looking for a Solutions Architect who can translate business goals into clear, scalable, technically sound solutions. If you enjoy working directly with customers, shaping complex architectures, and partnering with Sales, Product, and Engineering to deliver outcomes that actually matter, you'll fit right in.Responsibilities: Lead the design of multi-service infrastructure and cloud solutions for mid-market and enterprise customers. Partner with Account Executives throughout the pre-sales cycle to align technical value with business needs. Run customer discovery sessions, present architectures, and guide technical validation efforts. Collaborate with internal delivery and product teams to ensure solutions are feasible, supportable, and aligned with roadmap direction. Develop clear documentation, diagrams, and reusable reference materials. Mentor teammates and help raise the bar on architectural quality and communication. Education and Experience: 5+ years in solutions engineering or architecture, preferably in infrastructure or cloud environments. Technical proficiency in areas like IBM Power Systems (Power VM), VMware virtualization, or major cloud ecosystems such as AWS or Azure. Familiarity with enterprise technologies including storage platforms, networking architectures, hybrid cloud environments, and security frameworks. Bonus points for experience with Dell/EMC, Fortinet, Pure, backup/recovery platforms, or managed hosting environments. Experience supporting sales cycles and engaging directly with customer stakeholders. Excellent communication skills and the ability to simplify complex technical concepts for mixed audiences. Curiosity, adaptability, and a willingness to stay ahead of emerging technologies instead of reacting after the fact. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
    $98k-139k yearly est. Auto-Apply 9d ago
  • Director of Data & Analytics

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    LightEdge is seeking a skilled Director of Data and Analytics to take on a senior leadership role centered around setting the overall vision and strategy for data and analytics within the company. This individual will ensure that data is not only collected and governed effectively, but also leveraged to unlock insights, drive automation, and enable AI/ML-powered innovation. The Director of Data and Analytics will also Lead and mentor a team of data engineers, analysts, and data scientists around the enterprise data and analytics strategy at Lightedge. They will partner closely with executives and business leaders across Lightedge to embed data-driven decision-making throughout the organization. If you are a motivated Data & Analytics guru who is passionate about delivering high-quality solutions and enjoys working in a collaborative team environment, we encourage you to apply for this exciting opportunity to join our team.Responsibilities Define and execute the company-wide data and analytics strategy, aligned with business goals. Lead, mentor and grow a team of data engineers, analysts, and data scientists Own Snowflake as the technical platform and coordinate with our internal team as well as several affiliated contractors Partner with executives and stakeholders to translate business needs into actionable data insights. Implement robust data governance, compliance, and security practices. Oversee the design and management of scalable data platforms, pipelines, and orchestration tools. Champion data literacy, self-service analytics (Tableau, Power Bi, Looker) and organization-wide AI/ML adoption. Drive initiatives in data ingestion, log correlation, queueing techniques, and integration with iPaaS/data syncing platforms. Foster a culture of innovation, continuous improvement, and ethical use of data. Other duties as assigned Requirements 10+ years of experience in data/analytics leadership roles, including build and scaling teams. Strong understanding of data structures, pipelines, orchestration and ingestion techniques. Experience with ETL/ELT processes, dbt, and data integration/iPaaS solutions Familiarity with BI and visualization platforms (Tableau, Power BI, Looker, etc.). Deep expertise in Snowflake, SQL, and modern data warehousing. Strong business acumen and proven ability to communicate insights and influence C-level decision-making. Knowledge of AI/ML frameworks, use cases, and deployment strategies. Experience with ETL/ELT processes, building data pipelines, and familiarity with tools like dbt. Proven track record of building and scaling high-performing data teams. Strong business acumen and communication skills. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $108k-149k yearly est. Auto-Apply 60d+ ago
  • Data Center Operations Tier 1 Technician (Night Shift)

    Lightedge 3.3company rating

    Lightedge job in Austin, TX

    Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! The Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.Responsibilities: Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center equipment. Install servers and networking equipment into racks with associated network cabling. Work with project managers and technicians to facilitate new client service installations. Receive and document incoming shipments. Respond to and resolve alarm events affecting infrastructure and services. Follow established Change Control processes; review and follow MOPs for Change activities. Assist in the design layout, installation, and documentation of new racks and cages. Available for on-call rotation to support non-business hours, oversee preventative maintenance and break/fix activity by vendors, perform routine maintenance, optimize infrastructure, and provide client support. Develops and maintains comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems. Works with clients to resolve cabinet/cage infrastructure issues and power utilization. Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure. Share technical knowledge and operational experience with team members to enhance professional growth and practical cross-training of the DC Ops and Support teams. Other duties as assigned. Experience: Minimum of two-year technical degree, or 1-4 years equivalent experience in a technical environment or military MOS Network cabling termination experience- Ethernet, CAT6, Fiber Experience with day-to-day standard maintenance activities in data centers Familiarity with telco central office equipment/transport systems. Robust computer user hardware and software skillset, high proficiency in Microsoft Office Suite, and utilization of web browsers Working knowledge of electricity and electrical literature is essential. General understanding of data center cooling systems and airflow management techniques Ability to multitask and prioritize activities in a complex, fast-paced environment. Strong verbal and written communication skills Demonstrated ability to define problems, collect data, establish facts, and draw sound conclusions. Demonstrated experience documenting policies and procedures. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $43k-68k yearly est. 9d ago
  • Triage and Support Supervisor (Night Shift)

    Lightedge Solutions 3.3company rating

    Lightedge Solutions job in Austin, TX

    The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges's customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. Responsibilities Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences Ensure that escalations occur appropriately and consistently Stay abreast of current cloud provider technologies Ensure completion of overnight maintenance and scheduled tasks Support the teams by assisting in training, team meetings, and on-call responsibilities Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates Assist with the development of workflows and procedures for team based on industry standard ITSM framework Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets Conduct performance reviews for team members Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team Education and Experience 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment 2 years' experience managing a technical team Basic knowledge of, or 2 years' experience supporting and administering any of the following: ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc) Windows, Linux, and/or IBMi server Operating Systems Virtualization technologies (VMware, Nutanix, or Hyper-V) Server Hardware (Dell or HP) AWS/Azure Backup (Veeam, Commvault, and Carbonite/eVault) WAN/LAN/SDWAN Networks Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto) Monitoring (Zabbix, ScienceLogic, Nagios, etc) File and SAN Storage hardware (Pure, NetApp, IBM) Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
    $48k-75k yearly est. Auto-Apply 31d ago
  • ServiceNow Developer

    Lightedge Solutions 3.3company rating

    Lightedge Solutions job in Austin, TX

    LightEdge is seeking an experienced and collaborative ServiceNow Developer to join a small, high-impact team responsible for enhancing and evolving our enterprise ServiceNow platform. In this role, you will work directly with the Platform Owner to design creative solutions, improve user experience, and drive meaningful improvements in how our internal customers do their best work. You won't be a number or a cog in a machine - you'll be a trusted, valued member of the team whose voice genuinely influences platform direction, architecture, and long-term strategy.What you'll do Design, configure, and enhance ServiceNow applications and workflows using platform best practices. Collaborate with stakeholders to understand business challenges and co-create practical, high-impact solutions. Build and extend core capabilities in IT Service Management (ITSM) and Customer Service Management (CSM) - the primary focus areas for this role. Contribute to LightEdge's roadmap for Order Management and Strategic Portfolio Management (SPM). Strong CSM experience provides an excellent foundation for upskilling into Order Management. Drive ServiceNow platform upgrades, ensuring technical readiness while helping the organization take advantage of new features and performance improvements. Support platform optimization efforts, focusing on better adoption, automation, and business value, not just enabling new modules. Collaborate on integrations using standard ServiceNow patterns (REST, SOAP, scripted APIs), while partnering with internal teams who manage complex integrations through Boomi and IntegrationHub. Develop and maintain clear technical documentation, including solution designs and test plans. Troubleshoot and resolve issues across applications, workflows, and supporting components. Stay current on ServiceNow releases and explore emerging capabilities like AIOps, Predictive Intelligence, and automation frameworks. What you bring 3+ years of ServiceNow development experience (or equivalent hands-on platform expertise). ServiceNow Certified System Administrator (CSA). Proficiency with ServiceNow configuration and application development across ITSM and CSM. Practical experience using ServiceNow-specific scripting (GlideRecord, Business Rules, Client Scripts, Script Includes) to extend functionality only when configuration is not sufficient. This is not a generic software engineering role - success requires understanding ServiceNow's platform model, data structures, and configuration capabilities. Familiarity with common ServiceNow integration patterns (REST, SOAP, scripted APIs). Deep integration development experience is not required ; LightEdge leverages Boomi and internal IntegrationHub expertise for complex integrations. Strong communication and collaboration skills, with the ability to translate technical concepts into business-friendly language. A problem-solving mindset with curiosity, creativity, and solid analytical skills. Preferred Familiarity with Order Management, with strong CSM experience considered a solid foundation for learning OM. Exposure to Strategic Portfolio Management (SPM) or similar workflow/portfolio frameworks. Understanding of ITOM, Discovery, or AIOps principles. ServiceNow Certified Application Developer (CAD), or willingness to pursue certification. ITIL foundational knowledge. Why This Role Is Different Small Team, Big Voice: You help shape platform direction, roadmap decisions, and architectural patterns. Close Collaboration: Work side-by-side with the Platform Owner and a supportive engineering team invested in platform success. Impact Over Installation: Our focus is on improving adoption, efficiency, and the business value of ServiceNow, not just enabling new modules. Culture That Values You: At LightEdge, you're treated as a respected member of the family, not just a number or a cog in a machine. Innovation Encouraged: We embrace modern tooling and thoughtful automation, including Boomi for integrations and emerging Now Platform capabilities.
    $76k-103k yearly est. Auto-Apply 60d+ ago
  • Compliance Engineer

    Lightedge Solutions 3.3company rating

    Lightedge Solutions job in Austin, TX

    LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! We are seeking a dedicated and experienced Compliance Engineer to join our Cloud Center of Excellence team. The Cloud Compliance Engineer works within the AWS and Azure Operations teams and is responsible for supporting Lightedge customers in reaching their infrastructure compliance goals. The incumbent will provide expert guidance to AWS and Azure customers to improve their compliance posture while clearly documenting areas of improvement and executing remediations. The position requires excellent verbal and written communication skills along with a passion for problem solving. The position may require working off hours (including holidays and weekends) in support of changes and upgrades.Responsibilities This position will report to the Director of the Cloud Center of Excellence and will serve as the resident expert on public cloud compliance and security management Evaluate environments using security and compliance tools (both cloud native and third party) to identify potential vulnerabilities. Participate in scoping calls with customers to assess compliance requirements and security needs. Implement and validate compliance monitoring tooling to include managing third party tooling configuration in support of customer environments. Possess an in-depth understanding of cloud security best practices. Stay up to date with new compliance requirements for key compliance types (SOC 2, HIPAA, PCI, etc). Evaluate customer needs, troubleshoot as needed, and engineer custom solutions and performance recommendations. Respond to customer support calls related to AWS and Azure environments, managing incidents within the ticketing system and resolving issues through troubleshooting. Evaluate issues reported or observed, utilizing problem solving skills and attention to detail to resolve problems quickly and effectively and to proactively prevent problems. Escalate as needed. Collaborate effectively with coworkers and other departments (Security, Networking, Data Protection, and Operating Systems) in support of customer environments, meeting the customers' needs quickly and effectively. Appropriately document customer interactions in ticketing system. Prioritize and complete assigned duties expeditiously and within approved windows. Engage with AWS or Microsoft Support on behalf of Lightedge customers as needed. Make presentations or attend meetings regarding internal or customer environments Provide exceptional customer service by communicating clearly and accurately (both verbally and in writing) while maintaining a professional demeanor. Stay abreast of latest AWS and Azure security offerings and make recommendations to leadership. Other duties as assigned. Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's Degree in computer science, Information Security or related discipline; or an Associate's Degree and equivalent work experience At least 2 years' experience working in AWS and Azure cloud environments; experience with security or compliance support in public cloud strongly preferred Possess at least one current Public Cloud Certification (AWS or Azure) with a preference for Security specialization certification Comprehensive understanding of public cloud security best practices and troubleshooting techniques, and experience providing systems administration and issue resolution for cloud environments Excellent security analysis fundamentals and robust troubleshooting skills. Ability to manage multiple priorities and projects at the same time. Strong interpersonal skills; ability to work collaboratively within a team, while also taking the initiative to lead when needed. Initiative and problem solving skills; a desire and passion to investigate problems and develop solutions
    $88k-116k yearly est. Auto-Apply 40d ago
  • Sr. Systems Engineer - IBMi

    Lightedge Solutions 3.3company rating

    Lightedge Solutions job in Austin, TX

    LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! LightEdge Solutions is looking for experienced technical individuals for our IBMi- SR Engineer position! As a part of the LightEdge Solutions team, you will be accountable for understanding client business and technical requirements, technical design based on best practices, solution implementation, documentation and communication with your team and client.Candidate must have at least Ten (10) years hands-on experience in working and supporting IBM Power environment and related networking equipment. Primarily responsible for the maintenance and administration of Power (IBMi servers,, multiple partitions), including message handling, command line utilities, work management, job and print control, device management, system configuration and security setups, backup and restore, client access application, external process and/or file transfer integration, and PTFs management. Also knowing and supporting TCP/IP networking are required. Experience with replication or HA software like MIMIX or iTera. Power HA etc is required.Responsibilities Design, Implement and support various aspects of the IBMi (iSeries-AS/400) platform Maintain and deploy any required operating system upgrades and PTF installations Design, maintain IBM iSeries backups utilizing BRMS, FSFC, and VTL Knowledge to setup BRMS software and enterprise tape library architecture (save/restore) Expert level Knowledge to set up and configure Full System Flash Copy(FSFC) Expert level Knowledge of Mimix replication software, or similar software experience, is required Knowledge of Help Systems tools such as CCSS, Robot Scheduler, Robot Alert, Nagios or similar software is required Perform Tuning and Capacity planning as required for all IBM iSeries Systems/Logical Partitions Provide tier-3 support for operations and applications teams where possible Assist with various object implementations when requested and adhere to IBM iSeries object level security best practices Task oriented, capable of managing multiple work streams while maintaining focus on results Provide 3rd tier support for escalated issues regarding customer systems Ability to communicate clearly in a large enterprise environment Able to support 24/7 on-call-Perform basic hardware maintenance activities Understand and recommend IBM OS400 system and user security Provide technical support, training and direction to NOC staff and other team members Configure partitions and systems using the Hardware Management Console (HMC) through traditional HMC and Virtual HMC Interface to vendor support organization(s) and work through problem resolution Education and Experience Knowledge of AS/400 system administration and troubleshooting. Knowledge of AS400 High Availability setup, configuration and administration of MIMIX, iTerra, etc Experience with PowerVM and VIOS a plus for future designs Experience with PowerVC as well as Live partition mobility a plus Proficient in LPAR design, build and validation (Logical Partitioning) a plus Proficient in planning and upgrading the IBMi operating system (OS/400) and HMC/Firmware Proficient in IBM iSeries work management Knowledge of network protocols and troubleshooting skills. IBM iSeries TCP/IP configuration and NETSTAT troubleshooting. Knowledge of IBMi networked systems, access and security guidelines and procedures. Skill in solving technically challenging problems involving IBMi based critical applications and hardware issues. Skill in prioritizing and balancing multiple tasks. Skill in establishing and maintaining cooperative working relationships with other LightEdge employees. Skill in providing excellent customer service. Skill in working in a teamwork environment.
    $93k-118k yearly est. Auto-Apply 60d+ ago

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