LightEdge Solutions jobs in Kansas City, MO - 52 jobs

Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. LightEdge is undergoing a strategic transformation in how it manages suppliers, contracts, and procurement discipline across the organization. We are seeking a highly capable Procurement Manager who will play a critical role in maturing the procurement function, supporting major sourcing initiatives, and ensuring operational excellence across the purchasing lifecycle. The Procurement manager will work cross-functionally with different departments (IT, Operations, Facilities, Sales) to help re-condition and re-structure the organization with industry standard best practices, appropriate vendor etiquette and a matured Procurement Operations path forward.The ideal candidate has hands-on sourcing experience, strong commercial and contractual awareness, and the ability to operate in both strategic and tactical layers. This role will partner closely with IT, Data Center Operations, Facilities, Finance, Sales, and senior leadership, and the existing Lightedge supplier base.If you're looking for an opportunity to help build a modern Procurement function from the ground up within a growing, technology-centric organization, this role offers exactly that. We are at an inflection point…….moving away from legacy, ad-hoc purchasing toward a structured, strategic procurement model. If you are a capable, motivated professional who values creating process, discipline, and structure (rather than being boxed into a rigid corporate template), you will thrive here. This is a chance to shape the foundation, influence how the organization operates, and play a meaningful role in establishing a high-impact procurement capability opportunity.Responsibilities Strategic Sourcing & Vendor Management Lead sourcing initiatives, RFIs, RFPs, vendor evaluations, and competitive bid events. Negotiate pricing, terms, SLAs, and commercial structures with key suppliers. Support strategic supplier consolidation and optimization efforts. Help develop category strategies for IT, data center services, hardware, software, facilities, and professional services. This will be done cross-functionally with Director of Strategic Procurement and the specific departments / operational groups. Contract & Commercial Management Help draft and negotiate MSAs, SOWs, renewals, amendments, and pricing schedules. Ensure alignment with Lightedge contractual standards, legal requirements, compliance and risk posture. Maintain contract lifecycle visibility and proactively manage renewals. Help implement a contract lifecycle tool/system. Procurement Operations Oversee purchasing workflows, POs, quote management, order accuracy, and supplier performance. Partner with the Purchasing Specialist to ensure timely and accurate processing of all transactions. Implement procurement best practices, standard operating procedures, and governance controls. Cross-Functional Coordination Work closely with Finance to support future budgeting, forecasting, and cost optimization. Partner with Operations and Engineering to ensure accurate specifications and fulfillment. Collaborate with the Director of Strategic Procurement on enterprise-level vendor strategy and high-impact negotiations. Inventory/recordkeeping accuracy (help business group build that muscle) Cross-department purchasing support Vendor communication basics Ability to work independently & prioritize Attention to detail & multitasking Basic reporting expectations Process Maturity & Continuous Improvement Help build procurement frameworks, intake processes, approval workflows, and policy enforcement. Strengthen internal compliance and supplier accountability. Support the long-term development of tools, reporting, and procurement KPIs. Experience: 5-10 years of experience in procurement or sourcing, preferably in technology, data center, or IT services. Strong negotiation skills and commercial acumen. Experience drafting and reviewing contracts, SOWs, and vendor agreements. Familiarity with IT hardware/software categories, VARs, data center vendors, and cloud/managed service suppliers preferred. Comfort with analyzing spend data, vendor performance data, and procurement metrics. Candidate must have in-depth experience and knowledge with data analysis and excel. Ability to operate independently, manage multiple priorities, and influence cross-functional stakeholders in environments where processes and maturity is still evolving. High attention to detail and strong organizational skills. Experience with procurement systems (Coupa, ServiceNow, NetSuite, or similar) a plus. Comfort working in an evolving environment with limited existing structure-able to assess current processes, identify needs, prioritize effectively, and help build a more mature, scalable procurement function. CPSM or CPM certification a plus (preferred not a requirement) Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Senior Account Executive Department: Sales Reports To: VP of Sales & Marketing Typical Hours Full Time Those Supervised: None FLSA Status: Exempt Travel Required? Percentage: 50% + Last Revision Date: 09/2023 Location(s) Overland Park, Wichita, OKC About ISG TechnologyAt ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the SuccessAs part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70 (compared to the industry average of 47). If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: Meet / Exceed Sales Goals Nurture Clients to Grow AV Ensure Alignment with Tech Stack Be the “Face” of ISG to the Marketplace Job Summary: The Senior Account Executive plays a key role in accelerating an organizational sales transformation in the mid-market business (75-500 employees). As a Senior Account Executive, you will have ownership in transforming client businesses by teaching and educating clients and prospects on how our core set of technology solutions can grow their business, cut costs, and increase efficiencies. You will be responsible for generating revenue by establishing business relationships with new customers, pursuing new business opportunities, and maintaining established accounts, selling IT solutions to business customers. You will use your communication skills to provide both technical and strategic advice focused on solving business problems, creating business opportunities, and driving business outcomes. In addition, when needed and appropriate, the Senior Account Executive will act as mentor for the newer or more Junior Sales professionals within ISG Technology What you bring to the position: A love for the thrill of pursuing and closing new business accounts and a driven desire to capitalize on your experience in developing sales leads from initial contact to successful closure. You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your ADMINISTRATIVE SKILLS to efficiently: Manage contacts, opportunities and sales activity via CRM and other software in an accurate and timely fashion. Update reports as required by management (e.g., forecasts, A/R tracking, expense reports, etc.). Register and maintain customer contracts, renewals, and software upgrades. You will utilize your SALES ACUMEN to drive sales by directly participating in the sales process through: Developing a robust prospect pipeline by reaching out in both traditional means and looking for new ways to identify and qualify potential clients and business opportunities. This might include establishing meaningful meetings, sales campaigns, educational events, phone calls, emails, attending community events and other creative approaches that lead to client/prospect lead development. Effectively, sales activities lead to MEETINGS, which lead to OPPORTUNTIES, which lead to DEALS. Identifying client needs and suggest appropriate products and services; prepare formal proposals in response to RFPs. Proactively seeking new business opportunities in the market, as well as upsell and cross-sell to existing clients. Leading negotiations, coordinating complex decision-making process, and overcoming objections to closure. Effectively closing sales in a timely manner. You will use your COLLABORATIVE SKILLS to: Develop and maintain positive relationships with vendors. Participate in internal meetings. Research possible solutions through manufacturers, distributors, technical support, etc. Support the Company by completing all other job duties assigned. You will manage and grow existing accounts utilizing the strength of your CUSTOMER SERVICE SKILLS to: Grow existing business by cultivating long-term relationships with customers by maintaining contact to propose new solutions to ongoing or newly developing needs. Consult with customers to assess their business needs. Identify and promote sales opportunities to existing customers. Follow up with customers post-installation for feedback. Communicate details of technology implementation to service and purchasing departments. Track project progress, communicating to customers and ISG team members and departments. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. You will meet the following educational, licensing, certification and work experience requirements: Hold a high school diploma or GED required. Bachelor's degree in related field preferred. A minimum of 2-3 years of successful outside sales experience. Experience and working competence in computer skills including CRM software, internet software; spreadsheet software; word processing software; virtual meeting software, email and communications software and PC knowledge and understanding of basic technology components. Have a proven track record of successfully selling advanced technology solutions. Travel to client sites required; hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Responsibilities Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA) Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests Install hardware upgrades and parts replacements into existing equipment Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedgemanaged customers and internal systems Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs Escalate to other teams per procedure following and maintaining SLAs Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities Provide after-hours support as part of an operations on-call rotation to maintain high availability of services Requirements 3-5 years of experience in a technical support role with a focus on system administration or networking Intermediate knowledge supporting and administering in some of these areas: IBMi, Windows,Unix, and/or Linux server Operating Systems IBM operations for scheduled jobs and tasks Virtualization technologies (VMware, Nutanix AHV, or HyperV) Server hardware (Dell, HPE, Lenovo, etc) LAN/WAN Networks (Cisco, Juniper, Arista, etc) Firewalls (Palo Alto, Fortigate, Cisco ASA, etc) Web services (Apache, IIS, etc) Databases (MySQL, MSSQL, Mongo, etc) IPSEC and SSL VPN Load Balancers (F5, NSX, etc) Excellent written and verbal communication skills Problem solving skills and the ability to prioritize Customer service Possess the ability to comprehend and execute documented escalation procedures under pressure Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges's customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. Responsibilities Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences Ensure that escalations occur appropriately and consistently Stay abreast of current cloud provider technologies Ensure completion of overnight maintenance and scheduled tasks Support the teams by assisting in training, team meetings, and on-call responsibilities Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates Assist with the development of workflows and procedures for team based on industry standard ITSM framework Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets Conduct performance reviews for team members Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team Education and Experience 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment 2 years' experience managing a technical team Basic knowledge of, or 2 years' experience supporting and administering any of the following: ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc) Windows, Linux, and/or IBMi server Operating Systems Virtualization technologies (VMware, Nutanix, or Hyper-V) Server Hardware (Dell or HP) AWS/Azure Backup (Veeam, Commvault, and Carbonite/eVault) WAN/LAN/SDWAN Networks Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto) Monitoring (Zabbix, ScienceLogic, Nagios, etc) File and SAN Storage hardware (Pure, NetApp, IBM) Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. We are seeking a Technical Writer to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team, which functions as an operations-focused, technical training group. The Technical Writer partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise. The ideal candidate is an investigative communicator-comfortable diving into technical detail, interviewing subject-matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role's work is focused on internal operations and training content, with secondary support for customer-facing materials.Responsibilities: A successful Technical Writer will support Lightedge's documentation and training ecosystem by: Developing and maintaining documentation: Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service/process overviews, knowledge base articles, and customer-facing technical content as needed. Documenting services and operations: Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring/maintenance expectations, and support workflows. Supporting technical training development: Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS). Owning documentation standards: Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets. Collaborating with SMEs: Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows. Translating complexity for different audiences: Convert deep technical concepts into content tailored to the audience (e.g., NOC/SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness. Managing documentation tools and repositories: Administer and improve documentation repositories (e.g., SharePoint, Confluence, ServiceNow Knowledge, LMS), ensuring content is searchable, logically organized, access-controlled, and aligned with Knowledge-Centered Service (KCS) practices where applicable. Maintaining the documentation lifecycle: Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum. Ensuring accuracy and quality: Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices. Contributing to cross-team initiatives: Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions), primarily to ensure technical accuracy and alignment with current services and operations. Driving continuous improvement: Identify documentation gaps, duplications, and process pain points; propose and implement improvements that reduce tribal knowledge, shorten time-to-competency, and improve operational efficiency. Experience: 3-5+ years of experience in Technical Writing, Documentation Management, or a related discipline within a technology-driven organization. Proven ability to write clearly for both technical and non-technical audiences, translating complex concepts into accessible documentation. Experience creating structured materials such as SOPs, runbooks, service/product guides, responsibilities matrices, RACIs, process documentation, training manuals, and knowledge base content. Ability to conduct SME interviews, research technical subjects, analyze diagrams or architectures, and validate accuracy through hands-on review when appropriate. Strong organizational skills with experience managing documentation repositories, version control, and structured content workflows. Strong written and verbal communication skills with excellent attention to detail, consistency, and clarity. Familiarity with cloud, networking, security, or data center technologies is strongly preferred. Experience with Microsoft 365; familiarity with tools such as Confluence, SharePoint, Visio or other diagramming tools, LMS platforms, and collaboration systems is a plus. Experience working with operations, support, NOC/SOC, or implementation teams and understanding their documentation and training needs. Ability to collaborate effectively across departments and manage multiple documentation projects simultaneously in a fast-paced environment. Experience with ServiceNow Knowledge Management, the KCS framework, and SCORM (including SCORM development or packaging experience) is highly beneficial. Proven ability to influence without formal authority-driving adherence to documentation standards and timelines across Engineering, Operations, and Support teams. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This sales role will collaborate with field Account Executives (AE) to identify, qualify, develop, propose and close Logicalis Managed Services (e.g. Managed Security Services, Infrastructure Management Services and Service Desk). The individual is responsible for driving sales growth with profitable, long-term contracts that deliver business results for our clients and establish and/ or build on our customer relationships. Essential Duties and Responsibilities Understands and maintains an in-depth knowledge of Logicalis' solution portfolio, including solution scope, value proposition, differentiation, qualifications, governance process, implementation approach, and contract terms. Understands and maintains an in-depth knowledge of the market including a clients' IT operations, competitive landscape and industry trends. Identifies new opportunities that intersect a client's need and Logicalis' solution value. Builds opportunity pursuit plans to focus and coordinate Logicalis sales efforts. Qualifies opportunities based on specific criteria to prioritize sales activities and increase win rates. Maintains a qualified opportunity pipeline sufficient to meet target sales objectives. Develops opportunities by building client advocacy and gathering information required for a proposal. Writes effective proposals that enable our client to make a Logicalis decision. Navigates client decision making process resulting in a win/ verbal approval. Closes business by navigating a client's approval and signature process and writing, delivering, and negotiating contracts. Enables a successful transition for the Service Delivery implementation team through supporting processes and communication Collaborates with Account Executives and other sales resources for effective sales execution Establishes trust with decision makers through knowledge, expertise, integrity, thought leadership, and client experience. Leads the sales pursuit with the client and supporting Logicalis team. Follows all Logicalis sales, quality assurance and approval processes including the use of all related tools and resources. Contributes to Logicalis' sales collateral and/ or intellectual capital (Sales Presentations, Proposals, PoVs, Win Writeups, etc.). Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each “Essential Duty & Responsibility” satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Bachelor's Degree in related field. Experience / Technical Requirements 10 years' experience combining products and services into technology solutions that meet client's business needs within markets they serve. Demonstrated consultative and solution selling skills including ability to deliver solution or vertical point of view as necessary. Strong business acumen and IT knowledge with ability to engage at all levels (including Executive management) to uncover business challenges and desired outcomes. Strong sales leadership and communication skills. Demonstrated business and financial case development. Understands different contacts/positions within client's enterprise and is comfortable consulting within and outside of data center. Demonstrated knowledge of current solution trends, rules/regulations, legislation, compliance requirements, etc. Member of or associated with industry organizations that furthers growth as trusted advisor with Account Executives, Area Sales Directors and clients. Proficient use of all Microsoft Office applications and other sales tools. Certifications Industry related certifications are a plus. Other Skills and Abilities Executive Communication skills - oral, written and presentation skills. Strong Relationship Building skills. Self-starter with excellent organizational, administrative and interpersonal skills. Works well with team members and cross-departmentally. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. NOTE: It is Logicalis' practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they've completed the test satisfactorily (i.e., TB Test negative). Salary Compensation Range: $145,000 to $155,000 plus commission

Job DescriptionLightEdge is seeking an experienced and collaborative ServiceNow Developer to join a small, high-impact team responsible for enhancing and evolving our enterprise ServiceNow platform. In this role, you will work directly with the Platform Owner to design creative solutions, improve user experience, and drive meaningful improvements in how our internal customers do their best work. You won't be a number or a cog in a machine - you'll be a trusted, valued member of the team whose voice genuinely influences platform direction, architecture, and long-term strategy.What you'll do Design, configure, and enhance ServiceNow applications and workflows using platform best practices. Collaborate with stakeholders to understand business challenges and co-create practical, high-impact solutions. Build and extend core capabilities in IT Service Management (ITSM) and Customer Service Management (CSM) - the primary focus areas for this role. Contribute to LightEdge's roadmap for Order Management and Strategic Portfolio Management (SPM). Strong CSM experience provides an excellent foundation for upskilling into Order Management. Drive ServiceNow platform upgrades, ensuring technical readiness while helping the organization take advantage of new features and performance improvements. Support platform optimization efforts, focusing on better adoption, automation, and business value, not just enabling new modules. Collaborate on integrations using standard ServiceNow patterns (REST, SOAP, scripted APIs), while partnering with internal teams who manage complex integrations through Boomi and IntegrationHub. Develop and maintain clear technical documentation, including solution designs and test plans. Troubleshoot and resolve issues across applications, workflows, and supporting components. Stay current on ServiceNow releases and explore emerging capabilities like AIOps, Predictive Intelligence, and automation frameworks. What you bring 3+ years of ServiceNow development experience (or equivalent hands-on platform expertise). ServiceNow Certified System Administrator (CSA). Proficiency with ServiceNow configuration and application development across ITSM and CSM. Practical experience using ServiceNow-specific scripting (GlideRecord, Business Rules, Client Scripts, Script Includes) to extend functionality only when configuration is not sufficient. This is not a generic software engineering role - success requires understanding ServiceNow's platform model, data structures, and configuration capabilities. Familiarity with common ServiceNow integration patterns (REST, SOAP, scripted APIs). Deep integration development experience is not required ; LightEdge leverages Boomi and internal IntegrationHub expertise for complex integrations. Strong communication and collaboration skills, with the ability to translate technical concepts into business-friendly language. A problem-solving mindset with curiosity, creativity, and solid analytical skills. Preferred Familiarity with Order Management, with strong CSM experience considered a solid foundation for learning OM. Exposure to Strategic Portfolio Management (SPM) or similar workflow/portfolio frameworks. Understanding of ITOM, Discovery, or AIOps principles. ServiceNow Certified Application Developer (CAD), or willingness to pursue certification. ITIL foundational knowledge. Why This Role Is Different Small Team, Big Voice: You help shape platform direction, roadmap decisions, and architectural patterns. Close Collaboration: Work side-by-side with the Platform Owner and a supportive engineering team invested in platform success. Impact Over Installation: Our focus is on improving adoption, efficiency, and the business value of ServiceNow, not just enabling new modules. Culture That Values You: At LightEdge, you're treated as a respected member of the family, not just a number or a cog in a machine. Innovation Encouraged: We embrace modern tooling and thoughtful automation, including Boomi for integrations and emerging Now Platform capabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Full-time Description At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: As a Sales Development Representative at ISG Technology you are responsible for identifying and developing new business opportunities by promoting IT Solutions that help organizations thrive. This role combines proactive outreach, strategic selling, and a passion for the technology to drive revenue growth and deliver exceptional value to our clients. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your STRATEGIC OVERSITE to efficiently: Assisting in the development and implementation of sales enablement strategies to improve sales team efficiency, effectiveness, and performance. Assisting in the development and maintenance/management of sales enablement materials, including playbooks sales scripts, presentations, and collateral You will utilize your SALES ACUMAN SKILLS to efficiently: Prospect for new business through a high volume of customer touchpoints including calls, emails, marketing activities, and virtual meetings (SDR). Collaborate with internal teams and partners to deliver best-in-class solutions tailored to each prospects unique challenges. You will utilize your ADMINISTRATIVE SKILLS to efficiently: Manage contacts, opportunities and sales activity via CRM and other software in an accurate and timely fashion. Update reports as required by management (e.g., forecasts, A/R tracking, expense reports, etc.). You will use your COLLABORATIVE SKILLS to: Collaborate with IT and cross-functional teams to integrate the CRM system with other business tools and platforms. Collaborate with sales leadership to establish and document sales methodologies, best practices, and standard operating procedures. Coordinate with sales managers to ensure smooth onboarding of new hires, providing them with the necessary training and resources. Work closely with marketing, product management, and other teams to align sales enablement initiatives with overall business objectives. Collaborate with marketing to develop sales enablement content and campaigns that support the sales process. Act as a liaison between sales and other departments, ensuring effective communication and knowledge sharing. Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancements. Support the Company by completing all other job duties assigned. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification and work experience requirements: Hold a high school diploma or equivalent required. Bachelor's Degree in Business or related field preferred. Previous work experience in sales or customer-facing roles typically gained over 2-5 years. Have experience and working competence in computer skills including CRM software, internet software; spreadsheet software; word processing software; virtual meeting software, email and communications software and PC knowledge and understanding of basic technology components. Have a proven track record of successfully selling advanced technology solutions. Travel to prospect sites required; hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement - Daily improvement matters. Bold ideas move us forward. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Job DescriptionLightedge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team. The ideal candidate will have 3-5 years of relevant experience in handling billing and month end accounting tasks. The Billing Specialist is responsible for all billing processes related to invoice and payment collections and maintaining customer relationships by serving as a point of contact for all customer billing needs. The ideal candidate is motivated, excited to learn new technologies and is a self-starter. This position reports to the Revenue Assurance Manager and works closely with all departments.Responsibilities Handle monthly billing and invoicing processes, including reviewing monthly invoices, making manual adjustments and incorporating data to be billed from multiple systems. Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions. Provide excellent customer service via email or phone to our contracted clients. Work with customers directly to collect past due balances. Apply payments in the billing system to customer accounts. Provide customers with account reconciliations to resolve billing and payment discrepancies. Understand the quote to bill process and resolve errors as needed. Gather customer information to get an understanding of their business needs and establish rapport. Research and resolve issues using available resources. Stay current with system information, changes, and updates. Education and Experience Bachelor's or Associate's degree in Accounting, Finance, or related field is a plus. 3-5 years of experience in billing, accounts receivable, accounting or related finance role. Experience with NetSuite & Salesforce preferred. Ability to work in excel. Detail-oriented with a high level of accuracy in data entry and analysis. Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams. Ability to work within a team environment. Highly motivated and passionate about daily tasks as well as overall company initiatives. Excellent written and verbal communication skills Strong organizational skills and the ability to think critically. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionLightEdge Solutions is an enterprise-grade cloud services and colocation provider dedicated to meeting mission‑critical IT needs. The Data Center Operations Technician - Tier III is a senior technical role responsible for the full lifecycle management, operation, and optimization of LightEdge data center environments. This position oversees day‑to‑day workflow scheduling for DC Operations personnel, ensures strict adherence to industry and organizational best practices, and serves as a subject matter expert across multiple core infrastructure domains. Tier III Technicians perform and oversee complex maintenance, troubleshooting, and documentation activities across all building systems-power, cooling, security, and fire suppression-while mentoring Tier I and Tier II staff and acting as the designated backup for the Datacenter Operations Manager.Core Responsibilities Monitor and manage building systems and infrastructure (power, HVAC, biometric security, fire suppression). Install servers and networking equipment into racks, including CAT6, fiber, and power cabling. Work with project managers and technicians to support new client service installations. Receive, document, and process incoming shipments. Respond to and resolve alarms affecting infrastructure and services. Follow established Change Control processes and execute MOPs accurately. Assist with rack and cage layout, installation, labeling, and documentation. Support after‑hours on‑call rotation for PMs, break/fix, vendor coordination, and client support. Maintain working knowledge of mission‑critical infrastructure systems. Work directly with clients to resolve cabinet/cage power and infrastructure issues. Promote operational efficiency, uptime, and 24×7 facility availability. Coordinate and supervise vendor maintenance for UPS, generators, electrical, cooling, and fire suppression systems. Assist with deployment of new client services and IT hardware installations. Share technical knowledge with team members to support professional growth. Install hardware and structured cabling for new IT service deployments. Operate complex electrical systems including generators, transfer switches, PDUs, breaker panels, and UPS systems. Support and enhance BMS/EMS building monitoring systems. Serve as an SME in one or more areas: Security/Biometrics, CMDB, Electrical, Mechanical, HVAC, BMS, Environmental Systems. Tier III Related Responsibilities Act as the backup for the Datacenter Operations Manager when needed. Create, refine, and enforce standard operating procedures, policies, and MOPs. Schedule daily work assignments for DC Operations personnel. Lead cross‑training initiatives to strengthen team operational readiness. Maintain expertise in mission‑critical building systems (electrical, mechanical, HVAC, security, biometric, environmental). Coordinate and lead design/layout of rack and cage environments, including structured cabling and power distribution. Conduct and document facility inspections to ensure compliance with certifications. Lead major troubleshooting, root‑cause analysis, and long‑term remediation. Facilitate and lead data center tours for clients, auditors, and stakeholders. Serve as senior technical escalation for complex problems and customer needs. Mentor Tier I and Tier II technicians to enhance technical skill sets. Perform advanced installation/configuration of cabling systems (Ethernet, telco, CAT6, SM/MM fiber). Ensure high standards of availability, security, and reliability across facilities. Education and Experience A minimum of a two-year technical degree, or 8-10 years of equivalent technical experience, or a relevant military occupational specialty (MOS). Expertise in systems such as security/biometrics, CMDB, electrical, mechanical, HVAC, BMS, and environmental systems. Experience with computerized and building management systems to support BMS/EMS monitoring. Proficiency with Ethernet, telephone, CAT6, and single-mode/multi-mode fiber cabling. Experience operating complex electrical systems including generators, transfer switches, PDUs, breaker panels, and UPS systems. Understanding of data center cooling systems and airflow management. Ability to document policies and procedures thoroughly. Strong analytical and problem‑solving skills for gathering data, establishing facts, and drawing conclusions. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Financial Analyst Department: Finance Reports To: Senior Financial Analyst Typical Hours Full-time Those Supervised: None FLSA Status: Exempt Travel Required? Percentage: No Last Revision Date: 08/2023 Location(s) Overland Park About ISG TechnologyAt ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the SuccessAs part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70 (compared to the industry average of 47). If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: Variable Compensation Calculations Recurring Financial Metric Reporting Sales Forecasting and Reconciliation Ad-Hoc Reporting Job Summary: As a Financial Analyst you play a key role in accelerating organizational success by collecting business data, analyzing information, ensuring accurate reporting, and developing improvement and enhancement solutions for the Twin Valley Family of Companies. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your COLLABORATIVE SKILLS to: Work directly with all levels of the organization to identify problems, understand complex business concepts, analyze opportunities, develop, recommend, and implement business solutions. Administer variable compensation plan, create, send, perform ongoing maintenance, check for accuracy, and process documentation. Promote team values, demonstrate positive team behavior, and contribute towards building and maintaining an elevated level of morale. Research and implement continued automation of compensation and other recurring reporting, adding additional tools to increase efficiency and enhance visibility, as necessary. Support the company by completing other duties as assigned. You will use your TECHNICAL SKILLS to: Administer financial reports for internal and external use by collecting, organizing, formatting, and presenting information in a manner understood by end users. Administer and maintain compensation plans and files. Develop and maintain dashboards and key performance indicator (KPI) reporting in collaboration with accounting, market leaders, department leaders, and senior leadership. Maintain operational and KPI analysis reports and provide recommendations for improvement. Develop templates for annual operating and capital budgets in partnership with the Senior Financial Analyst and company leadership; including reviewing and advising on strategies to increase efficiency. Maintain financial forecasting models to provide insight to future company performance. Ensure financial data integrity in alignment with Controller and Senior Financial Analyst. Develop and maintain standard costing systems and maintain pricing/cost models. Help drive the implementation of technology and process solutions from concept to completion including improvements to existing systems. Assist in design and maintenance of data systems and databases. Identify trends and developments in competitive environments and presents findings. Ensure compliance with corporate policies and procedures. Perform ad-hoc data analysis, forecasting, reporting, and special projects. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Strategic Thinking - Develop strategies to achieve organizational goals, identify opportunities, and adapt strategy to changing conditions. Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Presentation - Deliver business presentations to internal customers. Ethics - Inspire the trust of others; work with integrity and ethically; uphold company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Customer Service - Communicate with customers, employees and various business contacts in a prompt, professional and courteous manner. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well; work with and communicate with all levels of management throughout the organization. Planning and organization - Prioritize, organize, and manage multiple priorities and meet scheduled deadlines while handling multiple tasks; use time efficiently; plan for additional resources; set goals and objectives. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; keep commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Work effectively in both independent and team settings. Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner. Perform work with an exceptional attention to detail. You will meet the following educational, licensing, certification, and work experience requirements: Bachelor's degree in Data Analytics, Finance or related Business discipline required. 2-5 years of progressive experience as business, financial or Financial Analyst preferred. Data base structure experience. Advanced proficiency with Microsoft Office products (Excel, PowerPoint, Word, etc.). Familiarity with Microsoft Power BI, Vena, ConnectWise, and Sage Intact a plus. Familiar with standard concepts, practices, and procedures within IT services and telecommunications industries a strong plus. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Job Title: Sales Manager Department: Sales Reports To: VP Sales & Marketing Typical Hours: Full Time Those Supervised: Account Executives, Client Relationship Specialists I, II, III, Renewal Sales Representatives FLSA Status: Exempt Travel Required? Percentage: < 30% Last Revision Date: 12/2023 Location(s) Overland Park, Wichita, OKC Sales ManagerAre you an experienced Sales Leader that believes in the transformative power that technology can have on modern business? Have you proven that you can coach up Sales Professionals to become masters at connecting with customers, understanding their needs and providing solutions that provide real value? Do you want to make a meaningful impact on an organization that's on a mission to being the Midwest's leading IT Service Provider? If so, keep reading. About ISG TechnologyAt ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the SuccessAs part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70 (compared to the industry average of 47). If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities Leadership Management & Accountabilities (LMA) Sales to Quota Performance Align to Target Client Profile (TCP) for new client acquisition Participate in Client Executive Level Meetings Job Summary: Responsible for management of account executives' revenue generation and execution of ISG's sales plan. Liable for managing, maintaining, and improving the sales function for those assigned. Build plans and strategies for developing business and achieving the company's sales goals. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your PEOPLE MANAGEMENT SKILLS to inspire and coach your team by: Supervising assigned staff in accordance with the organization's policies and state and federal laws. Assisting in identifying, interviewing, and selecting new hires. Training employees. Planning, assigning and directing work. Appraising performance; assists determining appropriate rewards. Disciplining employees with assistance from Human Resources. Addressing employee complaints and resolving problems. Appropriately managing and approving in a timely manner: time sheets, time off requests, approval of expense reports, input of information into pipeline reporting mechanisms, etc. Developing existing sales staff. Effectively coaching and performance-manages each team member to deliver profitable growth. Developing and managing the sales team and resources to deliver profitable growth. Ensuring attendance of direct reports at all sales training programs; ensures that all direct reports follow the processes outlined in the sales training programs. You will use your TECHNICAL SKILLS to: Keep up to date on vendor programs and pricing to ensure appropriate pricing. You will use your CUSTOMER SERVICE SKILLS to: Follow our vendor/partners “rules of engagement”. Manage key customer relationships which may include attending meetings with customers or assistance in closing strategic opportunities. You will use your LEADERSHIP SKILLS to: Manage infrastructure and systems to support the success of the sales function. Generate region's revenue goals; creates strategies for business development and sales which meet or exceed sales goals for the region. Monitor customer, market, and competitor activity, and provide feedback to supervisor. Work very closely with Marketing Department to develop customer demand and lead generation. Manage quotas, pipelines, and sales account activity for area sales representatives. Ensure sales activity is properly documented in ConnectWise: Provide detailed and accurate sales forecasting. Compile information and data related to customer and prospect interactions. Manage certain accounts directly if deemed necessary by VP of Sales. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. You will meet the following educational, licensing, certification, and work experience requirements: High School Diploma or equivalent required. Bachelor's degree (B.A.) from four-year college or university; or equivalent combination of education and experience would be desired. Proven track record of successfully selling advanced technology solutions. A minimum of 3-5 years of sales management experience, including proven experience successfully building a sales organization. Excellent relationship building skills. National or regional sales leadership experience with a technology firm. Knowledge of CRM applications. Ability to travel occasionally. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Full-time Description At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: Responsible for the execution of projects and break/fix support across System/Platforms disciplines. The Systems Engineer III will provide broad technical expertise across all disciplines mentioned. Project execution will be overseen by Product and Practice Leads. The role requires a comfort level of communicating professionally across different internal and external organization levels. Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as interacting directly with ISG customers. This role also has working relationships with vendors that ISG partners with, to ensure that the team stays current with new vendor technologies and capabilities. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your ADMINISTRATIVE SKILLS to efficiently: Ability to create and implement detailed action plans. Complete ConnectWise data entry in an accurate and timely fashion. You will use your COLLABORATIVE SKILLS to: Work both independently and as a member of a team for project execution. Collaborate with Senior Systems Engineers and Lead Systems Engineers to provide solutions to challenging problems. Participate in team training programs in order to maintain standards of the team. Participate in rotation of after hours on call support. Ability to communicate and present objectives verbally and in writing to a variety of audiences. Ability to work independently in a self-directed manner and collaboratively as a team leader or member. Support the company by completing other job duties as assigned. You will use your TECHNICAL SKILLS to: Successfully execute implementation projects for all sizes of ISG customers. Provide technical expertise across a broad range of solutions and products. Provide pre-sales technical support to pre-sales team as needed. Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation. Ability to manage and prioritize complex, changing workloads in a challenging technical environment. You will use your CUSTOMER SERVICE SKILLS to: Provide break/fix support to ISG customers. Attend client opportunity meetings as a technical engineer. Develop and maintain positive relationships with vendors and keep current on technology products. Travel to client sites and/or data center sites may be required, approximately 50%. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification and work experience requirements: Bachelor's Degree, or Associate's Degree with equivalent experience required. Minimum of 6-8 years of experience work with systems environments required. Experience working with standard sales methodologies and supporting tools and applications required. Previous leadership experience preferred. Implements and maintains systems environments, including but not limited to: Competent in the following technologies: Virtualization Server/compute Storage Backup and Replication / BC/DR Microsoft Stack Security Competent with Visio Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Full-time Description At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: The Account Executive will be responsible for identifying, acquiring, managing and growing existing client accounts, ensuring they continue to receive exceptional value from ISG. This role focuses on cultivating strong relationships, identifying opportunities, upselling and cross-selling, and ensuring customer satisfaction to drive long-term client retention and growth. The Account Executive will have a customer-centric mindset, and a proven track record of expanding accounts. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your SALES ACUMEN to drive sales by directly participating in the sales process through: Building and maintaining long-term relationships with clients, ensuring their satisfaction. Working closely with clients to understand their evolving business needs and identifying opportunities for upselling additional services, renewals, and cross-selling complementary solutions. Conducting regular business reviews, meetings, and strategy sessions with clients to demonstrate the value of existing services and propose new solutions that align with their goals. Managing contract renewals, ensuring clients are informed about their options and maintaining high retention rates. Tracking account performance, client feedback, and renewal schedules using CRM systems to ensure opportunities are not missed and accounts remain healthy. Managing and maintaining a robust sales pipeline by consistently identifying, nurturing, and qualifying new leads. You will use your COLLABORATIVE SKILLS to: Work closely with the sales and services team to deliver tailored solutions and ensure successful implementation of new services. Support the company by completing all other job duties assigned. You will use your TECHNICAL SKILLS to: Stay informed about industry trends, competitors, and emerging technologies to provide clients with informed advice and stay ahead of their needs. You will use your CUSTOMER SERVICE SKILLS to: Act as the client's primary point of contact for any service-related issues, working proactively to resolve concerns and ensure client satisfaction. Address customer inquiries, challenges, or concerns in a timely manner, working with internal teams to resolve technical or service-related issues. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification and work experience requirements: High School Diploma or equivalent, required. Bachelor's Degree in Business or related field, required. Proven experience in Account Management, Customer Success, or Sales typically gained over 5+ years. Strong understanding of managed IT services, preferred. Experience with consultative selling, account growth, and customer retention strategies. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement - Daily improvement matters. Bold ideas move us forward. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Lightedge has been successful in offering businesses alternatives that streamline operations, improve reliability, and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change daily, then Lightedge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The primary responsibility of the Triage & Support Manager is to lead the Support teams to ensure that every customer interaction is upholding Lightedge's customer-centric culture. They will also drive performance improvement through data analysis, process design, coaching, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. Must be flexible in working nights and weekends as needed, as well as maintaining an on-call schedule. This position reports to the Director of Operational Excellence If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Leadership & Team Management Manage and develop a team of 24x7 Support Supervisors, Support Engineers, Premier Support Engineers, Support Technicians, Triage Technicians, and Shift Supervisors staffed for both day and night coverage. Lead regular stand-up and tactical meetings to review priorities, open incidentsescalations, and operational performance. Conduct weekly 1:1 meetings with direct reports and skip-level meetings as needed to ensure communication and alignment. Create, maintain, and post shift schedules ensuring adequate coverage across all time zones and platforms. Collaborate with the Lightedge Training Team to maintain a robust and evolving training program for Support and Triage staff. Be a decision maker for Operations Support Operational Oversight Act as on-call Incident Manager during Major Incidents, providing real-time coordination, communication, and leadership. Serve as Problem Manager post-major incident to drive Root Cause Analysis (RCA), documentation, and follow-up actions. Oversee triage processes to ensure incidents, cases, and requests are handled efficiently and within SLA targets. Lead and support participation in Product, Support, and internal cross department Lightedge projects that impact support operations. Ensure support SLA adherence ServiceNow Administration & Analytics Develop, maintain, and optimize ServiceNow Analytics, Dashboards, and Lists to measure performance, workload, and SLA compliance. Maintain ServiceNow Knowledge Articles as acting librarian for the Operations Support Knowledge Base (KB), ensuring all support levels adhere to KCS (Knowledge-Centered Service) principles. Ensure that all Incidents, Cases, and Requests are properly categorized and documented within ServiceNow. Collaboration & Process Improvement Partner with Platform Engineering, Security, Public Cloud, and IT teams to resolve complex customer issues and identify systemic improvements. Drive the adoption of ITIL best practices across triage, incident, and problem management functions. Identify and implement process and workflow improvements to enhance efficiency, knowledge sharing, and customer satisfaction. Continually drive Alerting improvements with Triage, Monitoring and Automation teams. Qualifications 5+ years of progressive experience in Technical Support, Service Desk, NOC, or Infrastructure Operations, including 2+ years in a management role. Proven experience leading 24x7 support teams or shifts in a Managed Services Provider (MSP) or Cloud/Infrastructure environment. Strong understanding of: ServiceNow Cases, Requests/Service Catalog Requests, Incidents, and Changes CSDM/CMDB model including Configuration Items (CIs), Assets, and Relationships Demonstrated ability to manage major incidents and perform detailed root cause and trend analyses. Exceptional communication, problem-solving, and leadership skills. Familiarity with ITIL, KCS, and continuous improvement methodologies. Technical Experience Intermediate knowledge supporting some or all of the following areas: ServiceNow: ITSM, ITOM, CSM, and SOW Server Operating Systems: IBM i, Windows, Unix, and/or Linux IBM Operations: Scheduled jobs and automation tasks Virtualization Technologies: VMware, Nutanix AHV, or Hyper-V Server Hardware Platforms: Dell, HPE, Lenovo, etc. LAN/WAN Networks: Cisco, Juniper, Arista, etc. Firewalls and Security: Palo Alto, Fortigate, Cisco ASA, etc. Web Services: Apache, IIS, and related components Databases: MySQL, Microsoft SQL Server, MongoDB, etc. VPN Technologies: IPSEC and SSL VPN Load Balancers: F5, NSX, and comparable solutions Performance Metrics SLA compliance rates for Incident and Request response/resolution Major Incident recovery time and post-incident RCA completion Knowledge article quality and usage metrics (KCS adherence) Support staff engagement, training completion, and performance improvement ServiceNow dashboard accuracy and operational visibility

Full-time Description At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: Owner of Technical Pre-Sales and Related Process Solution Design - Managed Recurring Revenue (MRR), and Professional Services (PS) Revenue Client Presentations, Assessments, Solution Reviews New MRR Job Summary: The Solutions Architect II, as a member of the Solutions Architect team, is responsible for the design and technical sales of technology solutions for ISG customers. Considered ISG Technical Generalist with a comprehensive understanding of ISG's entire portfolio. The Solutions Architect II will participate in ISG's sales, scoping and proposal creation processes, and work with the account managers, sales professionals, engineers, project managers, manufacturers, vendors, and distributors to fulfill role responsibilities, in addition to interfacing with clients and their vendors. The Solution Architects are fluent in the Managed Services portfolio and creating solutions and presenting solutions to our clients and perspective clients and educating those clients on the value of each offering. The Solutions Architect Team is the safeguard between the sales and project delivery teams and is one of the keys to project profitability. The Solutions Architect Team not only helps educate and train ISG's sales staff in setting appropriate expectations regarding the benefits of technology solutions with their prospects and clients but is also instrumental in working with vendors and partners to design appropriate solutions to meet client needs and putting together scopes of work and proposals and assisting in the project plan creation process. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will provide STRATEGIC OVERSITE to the position by: Obtaining a clear understanding of ISG vision and role objectives. Assisting our clients and perspective clients on developing a strategic roadmap to support their business and strategic technology initiatives. Supporting sales during client discovery meetings, assessment meetings, and gathering proper information for technical assessment. You will use your COLLABORATIVE SKILLS to: Perform thorough project handoff to the Project Management Team, Resource Engagement Coordinators, Implementation Engineers, DCS Operations Manager, and any other resources to ensure seamless delivery of projects. Contribute to the achievement of all individual, team Managed Services goals, and professional services goals such as: Time Entry, Deliverable SLA, Technical Notes, 1:1 Meeting, Continuous Improvement, Customer Satisfaction, and Lead Generation. Work with appropriate members of the sales team to support the sale of advanced technology and ISG Managed Services solutions. Properly follow all team policies and procedures. Support the company by completing other duties as assigned. You will use your TECHNICAL SKILLS to: Design and architect advanced technical solutions, which includes, but is not limited to, developing proposals, scopes of works, service delivery proposals, and other necessary service documentation. Design and architect managed services solutions, including proposals and MRR agreements for the managed services portfolio and support client sales presentations. Stay informed of new solutions and available technologies through available industry resources, existing engineering staff and customer requests to maintain strategic relevance to our customers. Attend and participate in presales meetings as technical design facilitator. Maintain a strategic understanding of ISG-provided products and services and the results they can deliver for customers. Participate in available technical training as deemed necessary by ISG. Acquire and maintain certain technical certifications, as assigned, and required by ISG. You will use your CUSTOMER SERVICE SKILLS to: Achieve the assigned presales performance expectations and continued technical skills development; as well as, expected level-appropriate customer service, soft skills, and other related skillsets. Sustain an appropriate level of customer satisfaction and help facilitate resolution of technical sales problems on all supported products. Develop and maintain positive relationships with vendors and keep current on technology products. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification, and work experience requirements: Technical Bachelor's Degree, or equivalent. Minimum of 5+ years' experience in MSP Solution Architect or related roles. Professional Level Certifications across one or more technologies, such as, storage, compute/servers, networking, wireless, unified communications, and security. Strong experience in Microsoft products and online solutions, especially in Office 365, Microsoft 365, Skype for Business, SharePoint Online, Azure, Power BI, Enterprise Mobility Suite, and Dynamics 365. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Lightedge is seeking an experienced CloudFinOps Specialist to join our Cloud Center of Excellence (CCoE) team. At Lightedge, FinOps is deeply integrated into our CCoE and infrastructure operations to drive cost transparency, operational efficiency, and platform reliability across our managed environments. Our team is a collaborative mix of engineers, infrastructure specialists, and data-focused practitioners who partner closely with other engineering, operations, and finance teams. In this role, you will leverage your expertise in FinOps, cloud cost optimization, billing structures, and analytics to assess cost and usage across customer environments, identify optimization opportunities, and implement solutions that improve performance, scalability, and financial accountability. You will play a key role in ensuring Lightedge's platforms and customer-facing services are cost-effective, reliable, and resilient, while helping bridge financial insight with technical execution. If you are passionate about aligning infrastructure economics with engineering outcomes, this role offers an opportunity to make a meaningful impact in a growing, customer-focused organization.Responsibilities Analyze and optimize AWS and Azure cloud, infrastructure, and platform costs using FinOps best practices, including forecasting, budgeting, and rightsizing to reduce waste while maintaining performance and availability. Develop and maintain reporting pipelines, dashboards, and automation for cost monitoring, allocation, and optimization across cloud and hybrid infrastructure environments. Perform advanced analysis on usage, performance, and cost trends to deliver actionable insights and recommendations to customers as well as internal engineering, operations, and finance teams. Partner with AWS/Azure engineers to design, implement, and refine solutions that improve cost efficiency, scalability, and system reliability. Stay current on FinOps frameworks, cloud economics, infrastructure tooling, and industry best practices to continuously improve Lightedge's cost management strategy. Education and Experience Bachelor's degree in Computer Science, Information Technology, Finance, or a related field, or equivalent professional experience. 5+ years of experience in a FinOps, cloud cost optimization, SRE, or infrastructure-focused role. Strong understanding of cloud cost and billing data on AWS and Azure, including detailed usage and cost reporting. Demonstrated analytics experience, including building dashboards and querying large datasets to derive operational and financial insights. Experience working in hybrid environments, including cloud, colocation, and managed infrastructure (preferred). Strong problem-solving skills with a data-driven approach and the ability to balance cost optimization with performance, reliability, and customer commitments. Excellent communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders

LightEdge is seeking an experienced and collaborative ServiceNow Developer to join a small, high-impact team responsible for enhancing and evolving our enterprise ServiceNow platform. In this role, you will work directly with the Platform Owner to design creative solutions, improve user experience, and drive meaningful improvements in how our internal customers do their best work. You won't be a number or a cog in a machine - you'll be a trusted, valued member of the team whose voice genuinely influences platform direction, architecture, and long-term strategy.What you'll do Design, configure, and enhance ServiceNow applications and workflows using platform best practices. Collaborate with stakeholders to understand business challenges and co-create practical, high-impact solutions. Build and extend core capabilities in IT Service Management (ITSM) and Customer Service Management (CSM) - the primary focus areas for this role. Contribute to LightEdge's roadmap for Order Management and Strategic Portfolio Management (SPM). Strong CSM experience provides an excellent foundation for upskilling into Order Management. Drive ServiceNow platform upgrades, ensuring technical readiness while helping the organization take advantage of new features and performance improvements. Support platform optimization efforts, focusing on better adoption, automation, and business value, not just enabling new modules. Collaborate on integrations using standard ServiceNow patterns (REST, SOAP, scripted APIs), while partnering with internal teams who manage complex integrations through Boomi and IntegrationHub. Develop and maintain clear technical documentation, including solution designs and test plans. Troubleshoot and resolve issues across applications, workflows, and supporting components. Stay current on ServiceNow releases and explore emerging capabilities like AIOps, Predictive Intelligence, and automation frameworks. What you bring 3+ years of ServiceNow development experience (or equivalent hands-on platform expertise). ServiceNow Certified System Administrator (CSA). Proficiency with ServiceNow configuration and application development across ITSM and CSM. Practical experience using ServiceNow-specific scripting (GlideRecord, Business Rules, Client Scripts, Script Includes) to extend functionality only when configuration is not sufficient. This is not a generic software engineering role - success requires understanding ServiceNow's platform model, data structures, and configuration capabilities. Familiarity with common ServiceNow integration patterns (REST, SOAP, scripted APIs). Deep integration development experience is not required ; LightEdge leverages Boomi and internal IntegrationHub expertise for complex integrations. Strong communication and collaboration skills, with the ability to translate technical concepts into business-friendly language. A problem-solving mindset with curiosity, creativity, and solid analytical skills. Preferred Familiarity with Order Management, with strong CSM experience considered a solid foundation for learning OM. Exposure to Strategic Portfolio Management (SPM) or similar workflow/portfolio frameworks. Understanding of ITOM, Discovery, or AIOps principles. ServiceNow Certified Application Developer (CAD), or willingness to pursue certification. ITIL foundational knowledge. Why This Role Is Different Small Team, Big Voice: You help shape platform direction, roadmap decisions, and architectural patterns. Close Collaboration: Work side-by-side with the Platform Owner and a supportive engineering team invested in platform success. Impact Over Installation: Our focus is on improving adoption, efficiency, and the business value of ServiceNow, not just enabling new modules. Culture That Values You: At LightEdge, you're treated as a respected member of the family, not just a number or a cog in a machine. Innovation Encouraged: We embrace modern tooling and thoughtful automation, including Boomi for integrations and emerging Now Platform capabilities.

Job DescriptionLightedge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team. The ideal candidate will have 3-5 years of relevant experience in handling billing and month end accounting tasks. The Billing Specialist is responsible for all billing processes related to invoice and payment collections and maintaining customer relationships by serving as a point of contact for all customer billing needs. The ideal candidate is motivated, excited to learn new technologies and is a self-starter. This position reports to the Revenue Assurance Manager and works closely with all departments.Responsibilities Handle monthly billing and invoicing processes, including reviewing monthly invoices, making manual adjustments and incorporating data to be billed from multiple systems. Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions. Provide excellent customer service via email or phone to our contracted clients. Work with customers directly to collect past due balances. Apply payments in the billing system to customer accounts. Provide customers with account reconciliations to resolve billing and payment discrepancies. Understand the quote to bill process and resolve errors as needed. Gather customer information to get an understanding of their business needs and establish rapport. Research and resolve issues using available resources. Stay current with system information, changes, and updates. Education and Experience Bachelor's or Associate's degree in Accounting, Finance, or related field is a plus. 3-5 years of experience in billing, accounts receivable, accounting or related finance role. Experience with NetSuite & Salesforce preferred. Ability to work in excel. Detail-oriented with a high level of accuracy in data entry and analysis. Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams. Ability to work within a team environment. Highly motivated and passionate about daily tasks as well as overall company initiatives. Excellent written and verbal communication skills Strong organizational skills and the ability to think critically. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.