LOWRY PARK ZOOLOGICAL SOCIETY OF TAMPA jobs in Tampa, FL

ZooTamp's Philanthropy and Donor Relations Internship Spring 2026 Internship Dates: January 2026-May 2026 Philanthropy & Donor Relations Internship - 2026 Department: Philanthropy Internship Period: January - May (Spring term) Deadline to Apply: December 22, 2025 at 5:00 p.m. EST * -- Description The Philanthropy & Donor Relations Internship offers hands-on experience in nonprofit fundraising, donor stewardship, and event planning within a mission-driven, AZA-accredited zoo. Interns will work alongside the Senior Director of Philanthropy, Director of Donor Relations, and Philanthropy Assistant to support donor engagement, special events, and daily philanthropy operations. This internship provides the opportunity to learn the fundamentals of nonprofit development and gain exposure to donor relations strategies, stewardship activities, and high-profile fundraising events. Internship Functions May Include, But Are Not Limited To: * Assist with planning and execution of ZooTampa's signature fundraising events, including Karamu (February 7) and Sunset Safari (Spring 2026). Interns must be available for set-up, event assistance, and breakdown). * Prepare and assemble silent auction packages, gift baskets, and other donor recognition materials. * Support donor stewardship activities, including preparing thank-you letters, personalized touches, and creative recognition pieces. * Help with preparation of donor meeting materials, proposals, and campaign collateral. * Support coordination of donor and member engagement activities. * Provide administrative support for philanthropy operations, including mailings, record-keeping, and data entry. * Assist with inventory and fulfillment of donor benefits. * Perform other duties as assigned by the Philanthropy team. Qualifications * Applicants currently pursuing a degree in nonprofit management, communications, marketing, public relations, business, hospitality, or related fields preferred. * Strong organizational skills and attention to detail; ability to manage multiple priorities. * Excellent written and verbal communication skills. * Professional demeanor with the ability to interact with donors, volunteers, and staff. * Proficiency in Microsoft Office Suite. * Must be comfortable with self-direction. * Must be at least 18 years of age. Required Availability * Commitment to a minimum of 10 hours a week (11-15 preferred). * Flexible weekday hours between 8:30 a.m. - 5:00 p.m., 1-5 days per week. * If total semester hours must equal more than 20 hours per week, additional hours may be added. * Occasional evenings and weekends for events. Physical Abilities * Ability to work in both indoor office and outdoor event environments in typical Florida climate (heat, humidity, rain). * Must be able to stand or walk for extended periods during events. * Must be able to lift and carry up to 25 pounds with or without accommodation. Additional Requirements If an internship offer is made, it is contingent upon: * Successful completion of a criminal background screening and execution of a required hold harmless/liability release agreement (Philanthropy Office will be responsible for background check cost). * Interns must have personal health insurance coverage for illness or injury (the Zoo's workers' compensation program does not cover interns or volunteers). * Completion of Zoo's orientation. * Candidates seeking academic credit must finalize arrangements between the Zoo and their school prior to the internship start date. Benefits * Unpaid internships are designed to meet academic requirements and provide valuable real-world experience. * Potential academic credit available, subject to program eligibility requirements. * Networking opportunities with nonprofit professionals and community leaders. * Skill-building in donor relations, event planning, and nonprofit operations. Letters of recommendation upon successful completion, when applicable. Who is Eligible? * Open to current college students, recent graduates, or individuals seeking nonprofit experience. * International applicants must be legally authorized to work in the United States without sponsorship; ZooTampa is unable to provide student or work visa sponsorship for this internship. Please Note: Interns must make their own accommodation and transportation arrangements. This is an unpaid internship. How to Apply: Submit your Internship Application, cover letter, and resume to [Insert Email or Application Link]. Applications will be reviewed on a rolling basis until positions are filled. For more information, visit: ****************************************

Perform as a Holiday Caroler multiple times per day in assigned locations for The Florida Aquarium's 2025 Holiday Event, Yuletides. Perform appearances for special events, media or promotional purposes. Perform other strategic guest interactions throughout the Aquarium. Act as a brand ambassador for The Florida Aquarium. Time Commitment Requirements and Expectations Audition Date: October 9th from 3pm to 7pm Applicants must be available for the majority of the run of the event. Rehearsals are required but with a more flexible timeline. Rehearsals will occur 1 - 3 days per week up to the run of the event. Rehearsals and event days are daytime, with 2 - 3 evening events within the run. There are no rehearsals or performances on Thanksgiving or Christmas Day. Rehearsal Period: October 28th - November 26th (2-4 days/week) Performance Dates**: November 28th - 30th, December 6th, 7th, 13th, 14th, and December 20th - January 4th (Every Sat and Sun from 11/28 - 1/4, and every day from 12/20 - 1/4) **additional dates for special evening engagements to be added Essential Position Functions Performs as a singer and presenter within a group of other performers Performs other strategic guest interactions in assigned areas according to schedules Performs daily physical and vocal warm-ups as needed to perform safely Maintains appearance, character, and program quality as approved by Supervisor(s) Takes and implements show or other program notes from Supervisor(s) to ensure top quality performance Maintains costume and make-up requirements based on assignment Assists in light cleaning and maintenance of break and performance areas Reports costume or show issues to Supervisor(s) in a timely manner Shows courteous and professional behavior with The Florida Aquarium team and guests Maintains team spirit with fellow Team Members to ensure seamless guest service Aids in the organizational and conservational goals set by The Florida Aquarium Respects and embodies the company values and mission Other duties as assigned by Supervisor(s) Education and Experience Preferences Theatrical Performance, Atmospheric Entertainment, Costume Character or Mascot Experience A Bachelor's degree, or 2+ years work experience, in Performing or Visual Arts, Education or related fields Improvisation Skills Experience working with children in a performance or educational setting Successful audition with The Florida Aquarium and any contracted parties Technical Preferences Bilingual/Spanish Language preferred Driver's License Software Operation - Microsoft Office (Outlook, Word, Excel, Power Point) Competencies Performance - Bringing defined characters to life in a way that supports the intent of the management team while entertaining and educating the guests. Customer Service Orientation - Listening and understanding the customer and anticipating and evaluating the customer's needs; making the customer's satisfaction a high priority in all areas of responsibility. Teamwork - supporting, facilitating, and participating in activities that promote team effectiveness, demonstrating sensitivity for the feelings and needs of team members and supporting team goals. Integrity/Trust - Demonstrates uncompromising adherence to ethical principles, organizational and social norms; builds trust with staff, internal and external customers; respects the confidentiality of personal and proprietary information Judgment - Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary. Concern for Detail - Pays attention to every portion of any task. Communication (oral, physical and written) - Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports and other documents. Typical Physical Requirements Sitting - 1 hour per day Standing - 4 hours per day Speaking / Projecting to large crowds throughout the day Walking - 4 hours per day Bending/Stooping - Occasionally Squatting - Occasionally Kneeling - Occasionally Pushing/Pulling - Occasionally Carrying (up to 40 lbs.) - Occasionally Lifting (up to 40 lbs.) - Occasionally Exposure to marked changes in temperature and humidity Exposure to dust, fumes and gases Coping with demands (stresses associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained) Flexibility in working weekends and evenings Flexibility in working holidays

Responsible for upholding The Florida Aquarium (TFA) standard of excellent customer service with a strong focus in educational interpretation, safety, and cleanliness. Conducts and ensures that all interpretive programming at the Apollo Beach Campus (inclusive of the Guest Interaction Areas including but not limited to TFA Sea Turtle Rehabilitation Center and Coral Conservation and Research Center) is presented in an engaging, factual, safe, and effective manner, as determined by evaluation, and in direct support of the purpose/vision/ values of The Florida Aquarium. Responsible for maintaining a high level of communication with fellow colleagues. Must be able to respond and assist as needed with First Aid and emergency situations. Essential Position Functions Disseminates interpretive programming and information at areas within the Apollo Beach campus, which is inclusive of the Sea Turtle Rehabilitation Center, Coral Conservation and Research Center and Guest Interaction Area. Responsible for the instruction and implementation of property protocols, tabling activities, and biofact interpretation. Delivers extraordinary customer service to all guests and internal customers. Assists with wayfinding and directing guests. Maintains operating efficiency during scheduled work times, inclusive of opening and closing procedures. Remains up to date with property partner (Florida Fish and Wildlife Conservation Commission, Tampa Electric Company, University of Florida) protocols and information to ensure accurate guest experience. Supports TFA's Shared Purpose by participating in a Conservation Day of Action shift on an annual basis Must be highly motivated, reliable, and prompt. Other duties as assigned. Education Requirements and Technical Skills Bachelor's or Associate's degree (or working toward completing a degree) or related work experience preferred. Hospitality, teaching, and/or public speaking experience preferred. Experience managing projects, space, and/or people. CPR and 1 st Aid certification preferred. Proficient in Microsoft Office preferred. Valid driver's license and the ability to drive Aquarium golf cart/vehicles. Competencies Customer Service Orientation - Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer's needs; making the customer's satisfaction a high priority in all areas of responsibility. Teamwork - Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals. Communication (oral and written) - Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents. Creativity - Proactively combining ideas, resources and skills in new and adaptive ways to better meet outcomes and objectives; finding new ways of positioning the aquarium worldwide as a model of excellence. Information Gathering and Monitoring - Effectively collects relevant data using questioning or research techniques to monitor and manage projects and people Follow-up - Institutes methods for monitoring people and projects Typical Physical Requirements Standing (up to 8 hours per day) Walking (up to 8 hours per day) Ability to work outdoors for extended lengths of time More than normal talking Carrying up to 50 lbs - Occasionally Lifting up to 50 lbs - Occasionally Daily contact with a living collection of plants and animals in a central Florida climate Outdoor role that is subject to bites, stings, and scrapes Exposure to marked changes in temperature and humidity Exposure to salt water Possess a valid driver's license Ability to travel and drive a company vehicle as needed Ability to handle cleaning chemicals Flexibility in working weekends and evenings Flexibility in working holidays Mandatory October Training Dates TBD

The Biologist 1 will be expected to execute routine husbandry in the area to which they are assigned. This position is expected to play a supportive role in caring for and managing The Florida Aquarium's fish and invertebrate collections. This includes food preparation and feeding, habitat maintenance, LSS maintenance/ operation, and recognizing indications of illness or abnormal behavior. They will develop skillsets both independently, and as part of a team, in providing the highest level of animal care. Essential Position Functions Performs general daily husbandry functions including the maintenance of live exhibits, holding systems and quarantine facilities at a high level of quality Develops and demonstrates acumen in universally accepted aquarium husbandry skill areas including: Marine organism handling, transport, acclimation and care Animal quarantine, clinical treatments and marine animal health Aquarium Life Support Systems (LSS) operation and maintenance Live exhibit maintenance Ensures accurate animal record keeping through consistent utilization of electronic record keeping system Assure behavior meets the FLAQ values of Respect, Trust and Excellence Interacts with aquarium guests, donors and team members in a positive and professional manner. Maintain AZA inspection readiness for exhibit, service, holding, and backup areas Communicates ideas for exhibit improvements and modifications independently Executes behavior shaping plans for aquatic and terrestrial animals Identifies and solves obstacles with projects and tasks in a team setting Secondary Functions Maintains tools and equipment necessary for the care of the collection Follows husbandry SOPs Works with volunteers and interns within scope of position Participates in meetings with curators, biologists and other aquarium departments Initiates and executes presentations and reports independently All other duties as required Education, Requirements, and Technical Skills Minimum of 1 years' experience in a facility working with aquatic and terrestrial organisms, including but not limited to birds, reptiles, amphibians, mammals, fishes, and plants preferred Four-year degree in biology or related field; equivalent professional experience may be considered Knowledge of habitat requirements, including life support systems and water quality parameters for aquatic and terrestrial species preferred Knowledge of animal record keeping systems (ZIMS/Tracks) preferred Knowledge of Windows and Microsoft Office software (Word, Excel, Power Point, Outlook) SCUBA certification required Must be willing and able to obtain a valid State of Florida Driver's License Flexibility in working weekends, evenings, and holidays Competencies Customer Focus - Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers. Actively listens, anticipates and evaluates the customer's needs. Ensures that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities. Interpersonal Skills/Teamwork - Support, facilitate, and participate in activities that promote team effectiveness; demonstrate sensitivity for the feelings and needs of team members and support team goals. Professional/Technical Knowledge and Competency - Remains current on developments in the field within and outside the organization; maintains proficiencies Communication (oral and written) - Effectively express ideas verbally and non-verbally and actively listen to individuals and groups; prepare and focus presentations to the characteristics and needs of the audience; express ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents. Judgment - Decide on and commit to an action on the examination of the facts at hand; find creative solutions to situations and opportunities that arise; take strategic risks when necessary. Typical Physical Requirements Standing (up to 2 hours per day) Walking (up to 4 hours per day) Bending/Stooping/Squatting/Kneeling/Balancing - Frequently Crouching/Crawling - Occasionally Sitting (up to 2 hours per day) Climbing heights (12') - Frequently Reaching above shoulders - Frequently Pushing/Pulling - Frequently Carrying (up to 70 lbs.) - Occasionally Lifting (up to 70 lbs.) - Occasionally Using hands for repetitive movements - fine manipulating Exposure to marked changes in temperature and humidity Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained Operating machinery Ability to travel as needed - locally and/or nationally Ability to operate in the field Daily contact with a living collection of plants and animals in a central Florida climate

Bring your passion for primates to one of the nation's most family-friendly zoos! At ZooTampa, our Animal Care Professionals are more than keepers - they are educators, protectors, and advocates for wildlife. As a key member of our primate team, you'll provide exceptional daily care, build trust through positive reinforcement training, maintain enriching habitats, and connect guests to the incredible animals in your care. Every day offers the opportunity to make a lasting impact on animal welfare and inspire our community to take action for conservation. The duties of the Animal Care Professional (Primates) include, but are not limited to, daily care and feeding of assigned animals, daily training sessions, maintenance of animal habitats and night-houses, behavioral observations, record keeping, assisting veterinary staff, operation of utility vehicles, and public presentations. Who We Are ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country's most family-friendly zoos. Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways. Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife. Join us and become a part of creating unforgettable natural connections! Your day to day * General husbandry and care of assigned animals, including preparing and distributing approved animal diets. * Close observation of animal behaviors with a particular focus on appropriate appetite, mobility and waste production to monitor health of animals, notification of appropriate animal care staff of any concerns. * Shift animals according to area's standard operating procedures (SOP). * Animal capture, restraint and handling techniques. * Engage with the Zoo guests at exhibits, conservation stations, keeper talks, training demonstrations and/or shows. * Maintain detailed daily records on assigned animals. * Assist in animal procedures including, but not limited to, translocations, veterinary procedures and crating. * Strong knowledge of Zoo layout and general animal collection to respond quickly during animal emergencies and also assist guests on a daily basis with exhibit location. * Initiates and completes area projects with supervisor's approval. * Adherence to area's standard operating procedures (SOP). * Knowledge of safety SOP, safety concerns and reporting protocols. * Knowledge of husbandry requirements and the prevention of zoonotic diseases. * Knowledge of basic nutrition requirements for assigned area(s). * Assist registrar in area's record keeping. * Inspect, clean and maintain both exhibit and off-exhibit areas. * Propose and perform species-specific enrichment. * Promote active guest engagement through interaction with guests during both formal and informal discussions, during events and as otherwise assigned. * Report animal illness, maintenance, safety, horticulture or other needs to appropriate staff. * Assist in animal procedures including, but not limited to, translocations, veterinary procedures and crating. * Respond to and assist supervisor in guiding the resolution of emergency situations (e.g., Code I, II, III) within the Zoo. * Guide subordinate co-workers on intermediate procedures. * Observe safety policies and procedures in regard to the use of Zoo equipment, materials, chemicals and vehicles. What are we looking for? * High school diploma or general education degree (GED); AA degree or higher preferred. * Three or more years paid keeper experience in an AZA accredited institution. * SCUBA and First-Aid Certification for specific areas. * Knowledge of Word Processing software and Spreadsheet software. * Must have good written and oral communication skills and ability to effectively participate in guest engagement activities. * Must be self-motivated and goal oriented. * Must be able to maintain discretion with confidential information. * Ability to appropriately apply animal training through the use of operant and classical conditioning. * Thorough knowledge of zoonotic diseases and prevention. * Ability to develop and maintain positive relationships with members of all departments and to work effectively alone and in group settings. * Ability to complete projects in a reasonable time frame to the satisfaction of management. * Deal courteously and tactfully with employees, peers, superiors and the general public. * Knowledge of occupational hazards and appropriate safety precautions. * Must have the ability to follow specific instructions and also be comfortable self-directing. * Must be flexible and have the ability to multi-task in a fast-paced environment while maintaining a positive attitude with the public. * Knowledge of occupational hazards and appropriate safety precautions. * Capacity to anticipate; ability to think ahead and plan. * Capacity to change: ability to identify and correct operational problems quickly. * Must be able to think logically and solve problems with minimal guidance. Other Requirements * Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards and standards that ensure animal welfare. * Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain or cold). * Possess visual, hearing and other sensory and cognitive capacity appropriate for animal care and general safety practices. * Ability to use radio, telephone and computer to communicate and follow written and verbal instructions. * Must be able to work in a variety of physical positions (including sitting, bending, standing, and walking) and to engage in physical labor (raking, sweeping, shoveling). * Must have ability to navigate paved as well as rough terrain on foot and by vehicle. * Must be able to safely and effectively engage in heavy lifting (up to 50 pounds). * Ability to work long hours and varying shifts, including nights and weekend, to support special events and the needs of the collection. Our Perks at ZooTampa * Medical, Dental and Vision, Insurance options. * 403(b) Retirement Plan * Paid Time Off (PTO Vacation and PTO Wellness time) * Employee Assistance Program * Life and Supplemental Insurance Options * Free gym membership * Free admission to the Zoo, MOSI, and the Florida Aquarium * Free or discounted admission to many attractions in Florida * And so much more! Equal Opportunity Employer & Drug-Free Workplace

Responsible for the daily cleaning of the interior and exterior property of The Aquarium, including appearance of all of The Florida Aquarium's hard and soft floor surfaces (carpet, tile, etc). Provides extensive customer service contact while maintaining a friendly and professional image at all times. Essential Position Functions Maintains cleanliness of guest and team member areas after regular operating hours to include rest rooms. Performs cleaning of the aquarium's interior and exterior (sweeping, mopping, dusting, scrubbing, etc.; utilizing specific equipment designed to accomplish the assigned task, i.e., pressure washers, large vacuums, etc.) in order to meet all established goals and objectives. Maintains hard floors (tile) by dust mopping, damp mopping, stripping, waxing, and buffing Maintains soft floors (carpet) by vacuuming, bonnetting, extracting, and spot removal Provides emergency cleaning requests by team members or customers Conducts regular inspections of all guests areas to insure cleanliness standards are maintained, performing spot cleaning as necessary Obtains equipment needed to fulfill cleaning assignment Cleans areas using one or more of the following methods: sweeping, mopping, vacuuming, scrubbing, sanitizing, polishing, dusting, wiping, restocking supplies or emptying trash receptacles Monitors and maintains proper stocking of restroom supplies on a regular basis Assists team members in achieving customer service objectives by performing tasks as required (crowd control information, etc.) Performs special cleaning task as assigned by team leader or manager Provides customers service needs for guests with regards to information, directions or assistance as requested Delivers extraordinary customer service to all aquarium guests and internal customers Other duties as assigned by supervisor Education Requirements and Technical Skills Three years of high school High school diploma or GED equivalent is preferred Work experience in guest services industry is preferred Working knowledge of cleaning maintenance equipment, supplies, techniques and procedures Knowledge of cleaning chemicals, techniques, and supplies 6 months experience in floor maintenance (carpets or tile) in a Hospitality environment Competencies Customer Service Orientation - Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer's needs; making the customer's satisfaction a high priority in all areas of responsibility. Teamwork - Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals. Concern for Detail - Pays attention to every portion of any task, down to the smallest item Listening - Conveys an understanding of verbal communication and of the viewpoint of the speaker Quality - Upholding standards beyond what is required; inspiring staff to maintain and initiate high standards of excellence in their work efforts. Judgment - Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary Work Standards - Applies high performance standards to all work-related activities Typical Physical Requirements Standing (8 hours per day) Walking (8 hours per day) Bending/Stooping - Continuously Squatting - Frequently Climbing stairs - Frequently Climbing heights (10') - Occasionally Reaching above shoulders - Frequently Kneeling - Occasionally Pushing/Pulling - Frequently Carrying (up to 50 lbs.) - Frequently Lifting (up to 50 lbs.) - Frequently Using hands for repetitive movements - Right Left / Simple Grasping Working on unprotected heights - Occasionally Exposure to marked changes in temperature and humidity Exposure to dust, fumes and gases Works in and around animal enclosures Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained More than normal talking Flexibility in working weekends and evenings Flexibility in working holidays

Are you passionate about aquatic life and conservation? ZooTampa is now hiring a full-time Supervisor of Aquatics & Life Support Systems. * Do you thrive in an environment where caring for animals and ensuring healthy, sustainable aquatic habitats go hand in hand? * Do you take pride in leading teams, mentoring others, and applying your technical expertise to support animal welfare and guest experiences? * Do you want to work in a dynamic and immersive environment where your contributions directly support our mission to rescue, rehabilitate, and care for wildlife? If so, apply today - we are actively interviewing for this important leadership role! Position Summary The Supervisor of Aquatics & Life Support Systems is responsible for the daily care of ZooTampa's aquatic animal collection and the safe, effective operation of life support systems and water quality management. This role provides leadership to aquatics staff, ensures compliance with AZA accreditation standards and regulatory requirements, and supports exhibit design, veterinary care, and collection management. Working closely with Animal Department leadership, the Supervisor combines husbandry expertise, technical LSS knowledge, and team development skills to ensure the highest standards of animal welfare and guest experience. Who We Are ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1.2 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country's most family-friendly zoos. Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways. Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife. Join us and become a part of creating unforgettable natural connections! Your day to day Essential Functions (including but not limited to) * Supervises assignments related to the daily care and husbandry of aquatic animals, as well as the operation and maintenance of life support systems (LSS) across aquatic habitats. * Ensures proper and safe use, care, and maintenance of all life support equipment, tools, and SCUBA gear. Secures and monitors access to ensure only trained or certified personnel operate equipment. Promotes a culture of safety and ensures proper PPE use within the department. * Under the direction of the Curator, assists with mentoring, training, scheduling, safety, development, and performance management of aquatics and LSS staff. Reports human resource needs to management prior to action. * Establishes and maintains efficient work routines for aquatic habitats and life support systems that meet or exceed AZA, USDA, EPA, and OSHA standards as well as other applicable regulatory requirements. * Inspects aquatic habitats and life support facilities daily at the beginning and end of shifts, promptly reporting equipment failures, unsafe conditions, animal illnesses, or abnormal behavior to Animal Department leadership and veterinary staff. * Maintains detailed, accurate records of animal care, water quality, and system performance. Submits daily reports and assumes operational responsibility of assigned areas in the absence or at the request of Animal Department management. * Actively participates in exhibit design, renovation, and construction projects related to aquatic habitats and LSS. Provides input on equipment selection, habitat functionality, and animal welfare considerations. * Assists in safe animal transfers, water quality adjustments, and habitat inspections; responds to and supports veterinary care including waterborne treatment protocols and specialized aquatic health needs. * Provides oversight and expertise in selective breeding programs and long-term aquatic collection planning under the direction of leadership. * Assists with guest engagement by providing accurate and engaging information during tours, programs, and events. Encourages team members to support guest experiences through both formal and informal interactions. * Responds to and assists managers in guiding emergency situations (e.g., Code 1, 2, 3) related to aquatic animals, life support operations, or water systems. * Guides subordinates on advanced aquatic care and life support procedures. * Observes and enforces safety policies in the use of zoo equipment, materials, chemicals, compressed gases, SCUBA gear, and vehicles. * Acts as point of contact in manager's absence, coordinating activities between departments (e.g., Facilities, Horticulture, Events, etc.) as needed. * Demonstrates flexibility and willingness to perform additional responsibilities in support of the department and the zoo as a whole. * Performs other duties as assigned. Qualifications and Experience * Bachelor's or Associate's degree in biology, marine biology, aquatic sciences, natural sciences, or related field; or equivalent specialized training. * Minimum of 5 years' professional experience in aquatic animal husbandry and life support operations, preferably within an AZA-accredited zoological or aquarium setting. * Advanced knowledge of aquatic animal diets, behaviors, breeding, and husbandry practices. * Understanding of how aquatic animal behavior informs management and veterinary care; ability to apply operant and classical conditioning techniques. * Strong working knowledge of life support systems including pumps, filtration, ozone, UV sterilization, chillers, and water chemistry. * Experience with occupational hazards and safety precautions specific to aquatic animal care and life support operations. * AALSO LSS Level 2 preferred; AALSO Water Quality Level 1 preferred. * SCUBA certification required; advanced or scientific diving credentials preferred. * Demonstrated skills in leadership, team building, and personnel management. * Excellent written and oral communication skills, with ability to effectively engage guests and represent the zoo in public settings. * Proficiency with Microsoft Word, Excel, and digital record-keeping platforms. * Must be self-motivated, detail-oriented, and goal-driven. * Ability to maintain discretion with confidential information. * Strong problem-solving abilities with capacity to troubleshoot LSS and operational issues with minimal supervision. * Ability to build and maintain positive working relationships across departments. * Professional demeanor with capacity to act courteously and tactfully under difficult circumstances. * Flexibility to multi-task in a fast-paced environment while maintaining a positive attitude. * Capacity to anticipate needs, plan ahead, and adapt quickly to change. Other Requirements * Conducts all activities in alignment with AZA standards, USDA and EPA regulations, OSHA safety standards, and all relevant laws that ensure animal welfare and water quality compliance. * Ability to work in extreme weather conditions typical of west central Florida (heat, rain, cold). * Must have sensory, cognitive, and physical capacity necessary for safe animal and aquatic system care. * Ability to operate radios, telephones, and computers; follow written and verbal instructions. * Must be able to work in varied physical positions (sitting, bending, standing, walking) and engage in physical labor (raking, sweeping, shoveling, scrubbing pools, diving). * Ability to navigate paved and rough terrain on foot and by vehicle. * Must be able to safely lift and move up to 50 pounds. * Ability to work long hours and varied shifts, including nights, weekends, and holidays, to support special events and collection needs. Full time Benefits Our Perks at ZooTampa * Medical, Dental, & Vision Insurance options * STD, LTD, Life Insurance, and Supplemental Insurance Options * 403(b) Retirement Plan * Generous PTO (Vacation and Wellness) time * Employee Assistance Program * Free admission to the Zoo, MOSI, and the Florida Aquarium * Free gym membership * Free or discounted admission to many attractions in Florida * And so much more! Equal Opportunity Employer & Drug-Free Workplace

Salary starts at $28/hr The Engineering Technician (Carpenter) is responsible for the routine maintenance and repair of exhibit interactives, signage, lighting, and other display elements. This role ensures that exhibits, tools, and equipment remain organized and in optimal working condition. Key responsibilities include assisting the Exhibit and Life-Support Engineering (LSE) team with exhibit fabrication and installation, as well as working with other team members on regular exhibit upkeep tasks. The technician will also be accountable for maintaining all building surfaces such as plaster, drywall, millwork, and carpentry, and may be assigned to maintenance or life-support system projects as needed. The ideal candidate must have the ability to fabricate and repair acrylic, frame both metal and wood stud walls, and accurately read and interpret blueprints. Essential Position Functions Perform preventive and corrective maintenance on existing building facilities, Life-Support systems, exhibits and associated interactives as directed by management Meet with the LSE management to coordinate daily work schedules Conduct routine preventative maintenance of exhibit interactive's, display devices, and interpretive signage Conduct daily exhibit walkthroughs to identify and repair problem areas as needed Use creative problem-solving for exhibit maintenance, life-support and facility related issues Keep exhibit property, equipment, and tools organized and in good working condition Design/build low tech interactive exhibits, custom cabinets and display components Assist exhibit team with exhibit installation Conduct routine “housekeeping” tasks associated with exhibit maintenance including vacuuming, painting, and general repairs to existing materials Identify materials needed for projects and complete requisitions for the purchase of supplies and materials Work with Creative Services team to implement engaging exhibits Ability to work with metals, plastics, wood, acrylics and various other materials on a daily basis Must be flexible and capable of jumping from one project to another, depending on priority Support the development of small-life support systems Willing to be trained on LSE equipment and be responsible for the upkeep of associated equipment Recommend ideas for promoting a safe work place Anticipate problems or issues and responding accordingly Seek cost savings and participates in capital design when appropriate Maintain positive attitude in adverse situations Participate in on call rotation for after-hours emergencies Must follow all personal protective equipment (PPE) and safety requirements Required to pass certifications for forklift, boom lift, telehandler, and electric pallet jack operation Participate in on call rotation for after-hours emergencies May be required to work specific shifts due to project demands, which may include weekends, evenings and/or overtime as needed May be required to participate in rotating hurricane ride out team Adapt to workweek project schedule as this position is shared between the Engineering Department and occasionally the Creative Services Department. The work schedule will be determined by the Engineering Lead Deliver extraordinary customer service to all aquarium guests and internal customers Support TFA's Shared Purpose by participating in a Conservation Day of Action shift on an annual basis Perform other duties as assigned by Engineering Lead or Director of Engineering. Education Requirements and Technical Skills H.S. Diploma or GED Five years of significant experience in various trades Production-oriented skills; ability to use hand and power tools Familiar with basic mechanical, electrical devices Ability to read blueprints Willing to learn and take on different skills/trades Ability to build cabinet-grade exhibit furniture /devices a plus Familiar with woods, metals, acrylic, laminates, paints and other building materials Ability to work independently and with a team Ability to frame with metal and wood studs, build decks, stairs, and hang drywall Working knowledge of Windows environment helpful Ability to MIG, TIG, and Arc Weld is desirable but not a requirement Competencies Customer Service Orientation - Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer's needs. Teamwork - Supporting, facilitating, and participating in activities that promote team effectiveness. Communication (oral and written) - Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; expressing ideas clearly and concisely in written form. Concern for Detail - Pays attention to every portion of any task Creativity - Proactively combining ideas, resources and skills in new and adaptive ways to better meet outcomes and objectives. Planning and Organizing - Develop solid plans that support the short- and long-term goals of the Aquarium. Develop realistic ways to facilitate new interactive and interpretive media. Set priorities among competing requirements and allocate resources in the most efficient and effective way; developing contingency plans that anticipate changes in the work environment. Typical Physical Requirements Standing (up to 10 hours per day) on a 10-hour work day Walking (Up to 4 or more hours per day) Bending/Stooping -Frequently Climbing stairs - Frequently Climbing heights (8') - Occasionally to Frequently depending Crouching - Occasionally to Frequently depending Kneeling - Occasionally to Frequently depending Carrying (up to 80 lbs.) - Occasionally Lifting (up to 80 lbs.) - Occasionally Working near moving machinery - Frequently Ability to work around living collection of plants and animals Exposure to marked changes in temperature and humidity Exposure to dust, fumes and gases with PPE Typing on a computer keyboard Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained) Operating machinery Ability to travel (car) as needed Flexibility in working weekends and/or evenings Flexibility in working holidays Available for on-call emergencies

Empower Conservation Through Your Craft: Utility Tech Wanted at ZooTampa ZooTampa is on the hunt for a versatile Utility Tech who shares our dedication to animal conservation and creating exceptional experiences for all. If you have skills in HVAC, electrical, plumbing, or construction and thrive in a role where your work directly supports our mission and environment, we need you. Join us in a unique setting where every day is an opportunity to contribute to conservation efforts and ensure a memorable experience for our guests and team. Ready to make an impact? Apply now and help us maintain the beauty and functionality of our beloved zoo. Under general direction of the Director of Facilities and Horticulture, this is an apprentice/ journeyman level position responsible for executing maintenance and construction projects for the Zoo and other associated facilities as assigned. Who We Are ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country's most family-friendly zoos. Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways. Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife. Join us and become a part of creating unforgettable natural connections! Your day to day Essential Functions (including but not limited to) * Diagnoses problems and makes repairs in areas such as, but not limited to: HVAC, electrical, plumbing, painting and carpentry. * Provides labor including dirt work, loading/relocating materials, working in manholes, grease traps, exhibits, etc.. * Completes work orders as assigned. * Executes maintenance and construction projects as assigned. * Inspects and monitors facilities and equipment for maintenance, repair and/or replacement needs. * Prepares and maintains records and reports. * Supports other facility positions as needed for the successful operation/repair of Zoo-related issues. * Ability to complete projects in a reasonable time frame to the complete satisfaction of the customer. * Deal courteously and tactfully with employees, peers, superiors and the general public. What are we looking for? Qualifications and Experience * Apprentice/journeyman level knowledge and experience preferred in any of the following: HVAC, electrical, carpentry, painting and plumbing. * EPA Section 608 Universal Certification preferred * High School diploma or equivalent. * A comparable amount of training and experience may be substituted for the minimum educational requirements. * Skilled in used of tools pertinent to general shop duties. * Motivated self starter with strong organizational abilities. * Must be able to take initiative and work with minimal supervision. * Effective communication skills. * Ability to complete projects in a reasonable time frame to the complete satisfaction of Zoo management. * Considerable knowledge of occupational hazards and appropriate safety precautions. Other desirable experience to include welding, machining, concrete work, rebar work and structural steel, instrumentation, pumps, rides and mechanical background. * 2 years of related experience and/or training. Advance skills in or more technical areas. * Considerable knowledge of occupational hazards and appropriate safety precautions. * Quality control: demonstrates accuracy and thoroughness and monitors own work to ensure quality. * Must have the ability to follow specific instructions and also be comfortable self-directing. * Capacity to anticipate: ability to think ahead and plan. * Capacity to change: ability to identify and correct operational problems quickly. * Must be able to think logically and solve problems with minimal guidance. * Must be flexible and have the ability to multi-task in a fast paced environment while maintaining a positive attitude with the public. * Ability to communicate ideas and contribute effectively to the department. Other Requirements * Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards and standards that ensure animal welfare. * Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold). * Deal courteously and tactfully with employees, peers, superiors and the general public. * Ability to use radio, telephone and computer to communicate and follow written and verbal instructions. * Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed. * Must be able to plan for, work and staff specials events and exhibits as well as be available for unexpected shifts. * Must be able to work in a variety of physical positions, including sitting, bending, standing and walking. * Must have ability to navigate paved as well as rough construction sites. * Must be able to lift up to 50 pounds. Our Perks at ZooTampa * Medical, Dental, Vision, Pet, Life Insurance, 403(b) Pension Plan * Vacation and sick time * Employee Assistance Program * Tuition Forgiveness * Free gym membership * Free admission to the Zoo, MOSI, and the Florida Aquarium * Free or discounted admission to many attractions in Florida * Discounted auto insurance * And so much more! Equal Opportunity Employer & Drug-Free Workplace

Are you passionate about animals and conservation? ZooTampa is looking for a part time Animal Care Associate for our Asia & Australia realm. * Are you the kind of person who is passionate about rescuing, rehabilitating and caring for animals? * Do you care about creating exceptional, personal experiences with co-workers and guest? * Do you want to work in a fun and immersive environment where your contribution impacts the mission of the organization? If so, apply today, interviews will be scheduled soon. Position Summary Duties include, but are not limited to, daily care and feeding of assigned animals in collection, maintenance of animal exhibits and night-houses, behavioral observations, record keeping, animal enrichment and training, assisting veterinary staff, operation of utility vehicles, and public presentations. This part-time position will primarily focus on the Australian area, however, may include some animal species within the Asia section. There is a maximum of 28 hours per week for this position. Who We Are ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1.2 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country's most family-friendly zoos. Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways. Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife. Join us and become a part of creating unforgettable natural connections! Your day to day Essential Functions (including but not limited to) * General husbandry and care of assigned animals, including preparation and distribution of approved animal diets. * Close observation of animal behaviors with a particular focus on appropriate appetite, mobility, and waste production to monitor health of animals, notification of appropriate animal care staff of any concerns. * Shift animals according to area's standard operating procedures (SOP). * Basic animal capture, restraint and handling techniques. * Engage with Zoo guests at exhibits, conservation stations, keeper talks, training demonstrations, and/or shows. * Maintain detailed daily records on assigned animals. * Strong knowledge of zoo layout and general animal collection to respond quickly during animal emergencies and also assist guests on a daily basis with exhibit location. * Adherence to area's standard operating procedures (SOP). * Knowledge of safety SOP, safety concerns, and reporting protocols. * Inspect, clean, and maintain both exhibit and off-exhibit areas. * Species-specific enrichment and guest engagement as assigned. * Report animal illness, maintenance, safety, horticulture, or other needs to appropriate staff. * Assist in animal procedures including, but not limited to, translocations, veterinary procedures, and crating. * Respond to emergency situations (e.g., Code I, II, III) within the Zoo. * Observe safety policies and procedures in regard to the use of Zoo equipment, materials, chemicals, and vehicles. * Other duties as assigned. Qualifications and Experience * High school diploma or general education degree (GED) required; advanced degree in Zoology, Biology, or related field of study preferred. * Minimum of one to three months related experience and/or training; or equivalent combination of education and experience. * SCUBA and First-Aid Certification for specific areas. * Basic animal training through the use operant conditioning. * Basic knowledge of zoonotic diseases. * Basic knowledge of husbandry requirements. * Knowledge of Word Processing software and Spreadsheet software. * Must have good written and oral communication skills. * Must be self-motivated and goal oriented. * Must be able to maintain discretion with confidential information. * Ability to develop positive relationships with members of all department, and to work effectively alone and in group setting. * Ability to complete projects in a reasonable time frame, to the complete satisfaction of management. * Deal courteously and tactfully with employees, peers, superiors, and the general public. * Knowledge of occupational hazards and appropriate safety precautions. * Must have the ability to follow specific instructions and also be comfortable self-directing within assigned parameters. * Must be flexible and have the ability to multi-task in a fast-paced environment while maintaining a positive attitude with the public. Other Requirements * Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare. * Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold). * Possess visual, hearing and other sensory and cognitive capacity appropriate for animal care and general safety practices. * Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions. * Must be able to work in a variety of physical positions, including sitting, bending, standing, and walking, and to engage in physical labor (raking, sweeping, shoveling). * Must have ability to navigate paved as well as rough terrain on foot and by vehicle. * Must be able to safely and effectively engage in heavy lifting (up to 50 pounds). * Ability to work long hours and varying shifts, including nights and weekend, to support special events and the needs of the collection. Our Perks at ZooTampa * Retirement 403(b) plan * Employee Assistance Program * Free gym membership * Free membership to the Zoo, MOSI, and the Florida Aquarium * Free or discounted admission to many attractions in Florida * Discounts on food, beverage, and merchandise * And so much more! Equal Opportunity Employer & Drug-Free Workplace

Animal Care Internship: Spring 2026, Africa Team Internship Period: February 24, 2026-May 29, 2026 Deadline to Apply: SPOTS ARE LIMITED-Apply today to join our Spring 2026 Africa Team Internship and Launch your future in wildlife care. Step into the Wild Side of Conservation! Ready for a once-in-a-lifetime opportunity working alongside African Elephants, White Rhinos, Giraffes, and more? The Africa Team Internship at ZooTampa offers hands on experience in large mammal care, behavioral training, and real-time conservation education. You'll work shoulder-to-shoulder with professional animal care staff, gaining behind-the-scenes insight while building skills that pave the way for a career in zoology or wildlife management. From collecting behavioral data to creating enrichment and engaging with guests, every day is a chance to grow personally and professionally in a fast-paced mission-driven environment. If passionate, hardworking, and eager to learn, we want to hear from you! AFRICA JOB DESCRIPTION Please note: If you are seeking an Animal Care internship, do NOT apply for more than two internships per term; applying to more than two may result in disqualification. Description: ZooTampa at Lowry Park is currently seeking enthusiastic and motivated individuals interested in learning about the Animal Care field. The Africa Internship at ZooTampa is designed for college students or recent college graduates who are interested in a career in large mammal management and operant conditioning based animal training. Our interns work side-by-side with experienced animal care staff every day in order to create enrichment, educate zoo guests on conservation efforts & observe husbandry training for African Animals. Interns will have the ability to work around & care for a variety of species in the Africa Department; including White Rhinos, African Elephants, Okapi, Bongo, Red River Hog, Giraffe, Pygmy Hippo plus other Hoofstock & Avian species. There is an online course to supplement and expand upon the in-person experiences gained during this internship. Internship functions include, but are not limited to: * Assist in diet preparation, feeding, exhibit maintenance, cleaning, record keeping, and other area responsibilities. * Assist animal care staff in implementing enrichment for various species. * Participate in trainer lecture series given by the animal care staff. * Participate in behavioral observations and data collection/entry (as required). * Develop fundamental understanding of operant conditioning. * Assist animal care staff in training sessions Qualifications: * High school diploma or GED required. * Applicants currently pursuing a degree in any of the biological or life sciences are preferred. * Potential academic credit may be available subject to program eligibility requirements. * Possess a sincere desire to work with both animals and guests. * Excellent communication and customer relations skills. * Ability to effectively work independently and within a team. * Must be able to multi-task. * Must have the ability to follow specific instructions and also be comfortable self-directing. * Ability to communicate ideas and contribute effectively. * Must be 18 years of age. Required Availability: * Must be able to commit to a 14 week internship. * Must be able to commit to a schedule of 3 or 4, 10-hour shifts (30-40 hours) per week. * The schedule is ten-hour days (7:00 a.m. to 6:00 p.m.) with one weekend day of availability required. Physical Requirements: * Must be able to withstand typical Florida climate, sometimes temperatures exceeding 90 degrees. * Must be willing to work varied and long shifts, including holidays and weekends. * Must be able to lift, push, pull and carry 50 pounds with or without accommodations. * Must be able to work in various physical positions, including sitting, bending, standing, walking, and driving. Additional Requirements: If an internship offer is made, it is contingent on: * Candidates seeking academic credit must have arrangements agreed upon between the Zoo and their school before beginning the internship. * All offers are contingent on the successful completion of a criminal background screening and execution of a required hold harmless/liability release agreement. * Candidate will be responsible for the cost of the background check (typically $25, but certain jurisdictions may have additional fees). * Contingent upon receipt of documentation of negative TB test within the last 6 months and Tetanus vaccination within the last 5 years. * Interns must have personal health insurance coverage for illness or injury (as volunteers and interns are not covered by the Zoo workers' compensation program). Applicants must submit an Internship Application, cover letter, and resume in order to be considered for a position. Benefits: Internships are unpaid and are designed to meet academic requirements, as applicable, and provide valuable real-world experience for participants. Successful completion of an internship may also yield letters of recommendation, a portfolio of their work when applicable, and important networking contacts. Potential academic credit may be available subject to program eligibility requirements. Candidates seeking academic credit must have arrangements agreed upon between the Zoo and their school before beginning the internship. Who is eligible? High school diploma or GED is required. Applicants currently pursuing a degree in any of the biological or life sciences are preferred. International Internship Eligibility Requirements: Please note that ZooTampa is unable to offer sponsorship for student or work visas for this internship position. Only applicants who are legally authorized to work in the United States without requiring sponsorship will be considered. Please Note: Interns must make their own accommodation and transportation arrangements. This is an unpaid internship. Please visit **************************************** for more information.

The Biologist 1 Temporary position will be expected to execute routine husbandry in the area to which they are assigned. This position is expected to play a supportive role in the care of The Florida Aquarium's Animal Ambassadors collection. This collection includes a variety of mammals, birds, and reptiles. This position is responsible for food preparation and feeding, habitat maintenance, record keeping, and will support the team in behavioral training and public presentations. In this role, you will develop skillsets both independently, and as part of a team, in providing the highest level of animal care. Essential Position Functions Provide care for a multi-taxa collection of animals in the Animal Ambassador collection and exhibits Observe the planning and training of Animal Ambassadors Participate in public presentations while interacting with guests Ensure accurate animal record keeping through consistent utilization of electronic record keeping system Able to work effectively in a fast-paced, constantly evolving environment Must be dependable and willing to work flexible hours, weekends, evenings, and holidays Assure behavior meets The Florida Aquarium's values of Respect, Trust and Excellence Interact with aquarium guests, donors, and team members in a positive and professional manner. Maintain AZA inspection readiness for exhibit, service, holding, and backup areas Demonstrate the ability to communicate clearly and effectively with leadership and team members Secondary Functions Maintain tools and equipment necessary for the care of the collection Follow husbandry SOPs Work with volunteers and interns within scope of position Participate in meetings with curators, biologists and other aquarium departments Perform other duties as required Education, Requirements, and Technical Skills Four-year degree in biology or related field; equivalent professional experience may be considered Knowledge of the husbandry needs of various mammals, birds, and reptiles preferred Public speaking experience preferred Knowledge of Windows and Microsoft Office software (Word, Excel, PowerPoint, Outlook) Must be willing and able to obtain a valid State of Florida Driver's License Competencies Customer Focus - Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers. Actively listen, anticipate, and evaluate the customer's needs. Ensure that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities. Interpersonal Skills/Teamwork - Support, facilitate, and participate in activities that promote team effectiveness; demonstrate sensitivity for the feelings and needs of team members and support team goals. Professional/Technical Knowledge and Competency - Remains current on developments in the field within and outside the organization; maintains proficiency Communication (oral and written) - Effectively express ideas verbally and non-verbally and actively listen to individuals and groups; prepare and focus presentations to the characteristics and needs of the audience; express ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents. Judgment - Decide on and commit to an action on the examination of the facts at hand; find creative solutions to situations and opportunities that arise; take strategic risks when necessary. Typical Physical Requirements Standing (up to 2 hours per day) Walking (up to 4 hours per day) Bending/Stooping/Squatting/Kneeling/Balancing - Frequently Crouching/Crawling - Occasionally Sitting (up to 2 hours per day) Climbing heights (12') - Frequently Reaching above shoulders - Frequently Pushing/Pulling - Frequently Lifting/Carrying (up to 70 lbs.) - Occasionally Using hands for repetitive movements - fine manipulating Exposure to marked changes in temperature and humidity Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained Ability to travel as needed - locally Daily contact with a living collection of plants and animals in a central Florida climate

Graphic Design & Digital Marketing Internship Spring 2026 Internship dates: January 2026 - May 2026 This member of the ZooTampa Marketing Department will be responsible for providing assistance primarily to the Digital Marketing and Brand teams but may also assist additional teams as needed. Essential Functions (including but not limited to): * Assist with content creation and revisions for digital and print collateral using Adobe and Microsoft. * Assist with managing content on the website, which could include reviewing copy and resizing images. * Assist with the capture and creation of new content, including taking photos, editing videos, and writing basic copy. * Help manage the content on digital signage around the park. * Assist with the creation of small and large scale signage throughout the park. * Support the production of assets for upcoming events. * Other duties as assigned. Qualifications, Skills, and Experience: * Junior or senior in graphic design, digital arts, or similar field with an interest in marketing. * Intermediate knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign) preferably two years of in-school experience working with these programs. * Intermediate knowledge of Microsoft Office (mainly Word and Excel) and Google Sheets/Docs. * Understands the basic principles of design. * Able to adapt well and quickly to various other computer programs and technologies. * Creative with the ability to think outside the box. * Highly organized and able to manage multiple priorities at one time. * Must be a self-starter and able to work independently or collaboratively as needed. * Has a passion for learning new skills and is self-motivated. * Good communication skills. * Ability to work 10-20 hours per week on-site (required). Other Requirements: * Portfolio of pieces from personal or school projects that show your understanding of Adobe software and basic principles of design. * Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare. * Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold). * Must be able to lift up to 50 pounds. * Must be willing and able to work varied and long shifts, including holidays and weekends. * Must be able to work in a variety of physical positions, including sitting, bending, standing, and walking. * Additional Requirements: * If an internship offer is made, it is contingent on: * Candidates seeking academic credit must have arrangements agreed upon between the Zoo and their school before beginning the internship. * All offers are contingent on the successful completion of a criminal background screening and execution of a required hold harmless/liability release agreement. * The candidate will be responsible for the cost of the background check (typically $25, but certain jurisdictions may have additional fees). * Interns must have personal health insurance coverage for illness or injury (as volunteers and interns are not covered by the Zoo workers' compensation program). * Benefits: Internships are unpaid and are designed to meet academic requirements, as applicable, and provide valuable real-world experience for participants. Successful completion of an internship may also yield letters of recommendation, a portfolio of their work when applicable, and important networking contacts. International Internship Eligibility Requirements: Please note that ZooTampa is unable to offer sponsorship for student or work visas for this internship position. Only applicants who are legally authorized to work in the United States without requiring sponsorship will be considered. Please Note: Interns must make their own accommodation and transportation arrangements. This is an unpaid internship.

Salary range starts at 60k The Tourism Partnership Manager plays a critical role in driving awareness to and growing revenue for The Florida Aquarium. This position requires a strategic and detail-oriented individual to manage existing key tourism partnerships with the primary goal to optimize revenue generation and increase audience acquisition. Essential Position Functions Identify, develop, and manage key tourism partnerships including OTA's, hotels, and tour operators that align with the strategic plan, attendance, and revenue goals Maintain repository of all third-party contractual agreements and reconciliation reports Manage the full lifecycle of external product partnership creation and fulfillment Create comprehensive framework to evaluate the efficacy of third-party reseller partnerships Assist in the processing and fulfillment of all external ticket and product partners needs Develop and maintain strong relationships with the Tampa and other convention and visitors bureaus, tour and travel groups, and other tourism industry organizations Work with the Director of Business Intelligence on strategic pricing to generate competitive product offerings while remaining aligned to our dynamic pricing principals Evaluate net rates per key tourism partnership and make recommendations to support overall revenue generation goals Represent the Aquarium by attending various tradeshows and conferences to generate and enhance tourism partnerships while amplifying awareness of The Florida Aquarium Conduct venue tours and partner with local visitor bureaus to coordinate and host familiarization trips with targeted clients when needed Maintain and generate reports to track the efficacy of each tourism related sales vertical Proactively provide regular briefings for the Business Operations team leadership with accurate and timely reporting on all third-party activities and sales trends Provide assistance, guidance, and operational support to The Florida Aquarium's Guest Services team to ensure any reseller troubleshooting needs are met in a timely manner Deliver extraordinary customer service to all Aquarium guests and internal customers Understand and align with the Aquarium's purpose, vision, and values Self-motivated, focused, and must work well in a team and collaborative environment Implements sustainable business practices whenever possible Support TFA's Shared Purpose by participating in a Conservation Day of Action shift on an annual basis Other duties as assigned Education Requirements and Technical Skills Bachelors degree preferred Three to five years of business management experience in entertainment/tourism/attraction industry Knowledge of Microsoft Office Software Multi-lingual a plus This schedule is primarily Monday - Friday with flexibility to meet event requirements, including occasional evenings and weekends. Competencies Leadership - Strong leadership, organizational, process improvement and relationship management skills and the ability to mentor and lead junior staff. Customer Service Orientation - Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer's needs; making the customer's satisfaction a high priority in all areas of responsibility. Teamwork - supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals. Planning and organizing - Establishing a course of action with specific long-range goals for the aquarium; setting priorities among competing requirements and allocating resources in the most efficient and effective way; developing contingency plans that anticipate changes in the work environment. Judgment - Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary. Concern for Detail - Pays attention to every portion of any task, down to the smallest item Communication (oral and written) - Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents. Information Gathering and Monitoring - Effectively collects relevant data using questioning or research techniques to monitor and manage projects and people Typical Physical Requirements Sitting (2 to 8 hours per day) Standing (8 hours per day) Walking (3 hours per day) Bending/Stooping - Occasionally Squatting - Occasionally Climbing stairs - Occasionally Reaching above shoulders - Occasionally Kneeling - Occasionally Pushing/Pulling - Occasionally Carrying (up to 40 lbs.) - Occasionally Lifting (up to 40 lbs.) - Occasionally Exposure to marked changes in temperature and humidity Driving automotive equipment Exposure to dust, fumes and gases Typing on a computer keyboard Excellent vision for proofing and detail work Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained More than normal talking More than normal talking on telephone Ability to travel (car) nationally and/or internationally Ability to travel (air) Flexibility in working weekends and evenings Flexibility in working holidays

ZooTampa at Lowry Park is seeking an experienced Dive Safety Officer (DSO) to oversee our dive safety program as a contract-based role. The DSO ensures diver safety, training, and equipment compliance under AAUS, OSHA, and AZA standards while managing day-to-day operations, documentation, and emergency readiness. Status: Independent Contractor (1099 NEC) Employment Type: Contract / Independent Contractor (1099) Work Location: On Site Reports to: Senior Curator of Florida & Marine Life Position Summary The Dive Safety Officer (DSO) is responsible for overseeing all aspects of ZooTampa's dive program, ensuring the safety, training, and compliance of staff and volunteer divers. This contract-based position manages dive operations, equipment maintenance, and regulatory adherence in alignment with AAUS, OSHA, and AZA standards. The DSO serves as lead supervisor for exhibit dives, develops and enforces dive policies, maintains dive records, and ensures emergency readiness. By combining technical expertise with strong leadership, the DSO supports the Zoo's mission through safe, efficient, and effective aquatic operations. Principal Responsibilities * Ensure the safety and well-being of ZooTampa's dive team (staff and volunteers) during all diving operations. * Develop, maintain, and enforce diving policies, procedures, and protocols (including Dive Control Board oversight and dive manual updates). * Conduct diver training, certification upgrades, and requalification courses. * Coordinate dive schedules with husbandry and aquatic staff, aligning maintenance, cleaning, and exhibit dive needs. * Maintain, inspect, and repair dive equipment; manage inventory, service logs, and replacement planning. * Serve as the lead dive supervisor/Team Leader for exhibit dives, including cleaning, habitat inspections, and husbandry support. * Oversee emergency and first aid equipment readiness; maintain and review dive emergency response protocols and drills. * Administer overall dive program operations, including the Dive Control Board (DCB), approval of dive plans, incident review, and compliance monitoring. * Perform annual reviews and updates to dive manuals, standard operating procedures (SOPs), and safety documentation. * Assist in recruiting and onboarding a replacement DSO upon contract conclusion, ensuring knowledge transfer. * Perform additional duties related to the Zoo's dive program (e.g., support special events, coordination with exhibit maintenance) as assigned. Qualifications and Experience * Instructor‐level scuba certification (PADI, NAUI, SSI, GUE, or comparable recognized agency). * Proven experience in dive safety management, preferably within a zoological, aquarium, or aquatic institution. * Background in dive instruction, scuba gear maintenance, CPR/First Aid/O2 instruction, and familiarity with AAUS or scientific diving standards. * Thorough understanding of OSHA, AAUS, AZA, and other regulatory frameworks relevant to dive programs. * Strong organizational, record-keeping, and communication skills (written and oral). * Ability to work independently, manage multiple tasks, and maintain meticulous dive logs, certification records, and safety reports. * Must provide business permits, liability insurance, or proof of appropriate contractor status. * Certification in gear maintenance (Oceanic and OTS), cylinder inspection, valve maintenance, and compressor operations required. * Experience with specialized gear: tethered diving systems, full-face masks, underwater communication, and surface-supplied systems preferred. * DAN Diving First Aid for Professional Divers (DFA Pro) certification; instructor status strongly preferred. Other * This position is required to be on ZooTampa property two days minimum per month. * Compensation will be processed monthly via invoice submission. * This is an independent contractor role; no entitlement to ZooTampa employee benefits (e.g., health insurance, travel reimbursement). * Contractor must maintain all required certifications, insurances, and documentation throughout the contract term.

Become the Heart of ZooTampa's Immersive Adventures! Are you ready to bring our costume characters to life and create exceptional, personalized experiences that connect people with wildlife and each other in fun, immersive ways? We're seeking enthusiastic performers to make our characters as iconic and memorable as our amazing animals. Join us in inspiring every guest to protect and preserve wildlife! * Do you have experience in non-verbal performance and love engaging with diverse audiences? * Are you able to perform in costume for extended periods, ensuring every guest interaction is unforgettable? Don't miss your chance to make a difference! Apply now and become an integral part of our mission at ZooTampa. Position Summary Under the direction of the Event Productions management, represent ZooTampa as a costume character (Mascot) for surprise and delight encounters, multiple seasonal events, fundraisers, and outreach opportunities. Who We Are ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1.2 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country's most family-friendly zoos. Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways. Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife. Join us and become a part of creating unforgettable natural connections! Your day to day Essential Functions (including but not limited to): * Perform up to five 30-minute sets per day while wearing a costume that may weigh up to 50 lbs. * Represent ZooTampa as a Mascot for daily operations, off-site outreach opportunities, and seasonal events, including Creatures of the Night, Christmas in the Wild, fundraising events, and other events assigned. * Ensure costumes are well-maintained, clean, and presentable for ZooTampa guests, reporting any issues or necessary repairs as needed. * Prioritizes the safety of employees and guests during Mascot sets by proactively identifying and mitigating potential risks. * Other duties as assigned. Qualifications and Experience: * Must be 18 years of age or older. * Experience in non-verbal performance. * Be personable and animated with a fun, outgoing personality. * Must be able to carry the weight of a full costume character for up to 1-hour at a time while performing role. * Ability to engage effectively with diverse audiences, responding to sensitive inquiries or complaints with professionalism and tact. * Demonstrates a high level of discretion when handling confidential information related to ZooTampa events and development efforts. Other Requirements: * Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare. * Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold). * Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions. * Must be able to work varied and long shifts including holidays and weekends. * Must be able to work in a variety of physical positions, including sitting, bending, standing, walking, and driving. * Must be able to lift over 50 pounds. Our Perks at ZooTampa * Retirement 403(b) plan * Employee Assistance Program * Free gym membership * Free membership to the Zoo, MOSI, and the Florida Aquarium * Free or discounted admission to many attractions in Florida * Discounts on food, beverage, and merchandise * Discounted auto insurance * And so much more! Equal Opportunity Employer & Drug-Free Workplace

Retail Representative - Seasonal Part-Time Be Part of Our Mission! Rescue, rehabilitate, and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways. Your Role As a part-time seasonal Retail Representative, your goal is to provide everyone who comes into the store with an amazing experience by making their day better than before they came in. With a warm and welcoming smile, you will help our guests choose the perfect souvenirs to take home, promote feedings, adoptions, and special products at the register, and assist guests with general inquiries. If you are looking for a fast-paced, fun environment to show off your customer service skills, join us at ZooTampa at Lowry Park. Please note that this is a seasonal part-time position. This position is expected to start by November 24th, 2025. DETAILS Job Type: Part Time (20-28 hours per week) Schedule: Must be able to work a minimum of 3 days per week including weekends and holidays. Schedule varies and is dependent on weather and guest attendance. Please note that this is a seasonal part-time position. YOU'D BE GREAT FOR THIS ROLE IF: You're a people person! ZooTampa retail shops are a fast-paced environment and have the responsibility of being the first- and last- impression for most zoo guests. Therefore, a friendly nature and an excellent customer service attitude is required. You're flexible! You're full of energy and can handle multiple tasks in a fast-paced environment. You are able to work a variety of different shifts and locations within the zoo. You are able to accommodate the ever-changing job responsibilities and business needs. You're an innovative problem solver! Making your guests' day is your priority and you're able to proactively resolve guest concerns while sticking to company policy. You are able to politely and diplomatically enforce established protocols. You're a team player! You're always willing to assist your team in getting the job done. You've got integrity! You do the right thing, and you always adhere to ZooTampa's policies & procedures. WHO WE ARE: ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1.2 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country's most family-friendly zoos. Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways. Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife. Join us and become a part of creating unforgettable natural connections! REQUIREMENTS: * Ability to lift and/or move 20-50 pounds * Must be able to withstand typical Florida climate including hot and cold conditions. * Good verbal communication skills * Ability to work well within a team * Conduct all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare. * Must be able to work within a designated break schedule. * Must have physical endurance for long, high volume days. * The ability to communicate clearly with the general public. * Manual dexterity for cash handling, use of keyboard/mouse, filing, etc. OUR PERKS AT ZOOTAMPA * Employee Assistance Program * Free membership to the Zoo, MOSI, and the Florida Aquarium * Free or discounted admission to many attractions in Florida * Discounts on food, beverage, and merchandise * And so much more! Equal Opportunity Employer & Drug-Free Workplace

Park Quality Representative - Seasonal Part-Time Apply Today and Attend Our Job Fair for On-the-Spot Interviews! Take the next step in your career by joining us at ZooTampa's Job Fair inside Saunder's Pavilion on Wednesday, August 20, 2025, from 9:30 AM - 1:00 PM! Hiring managers will be conducting interviews on-site, giving you the opportunity to make a great first impression and potentially secure a seasonal role. Date: Wednesday, August 20, 2025 Time: 9:30 AM - 1:00 PM Location: ZooTampa at Lowry Park, Saunder's Pavilion What to Bring: Copies of your resume & a great attitude We're hiring for our Creatures of the Night and Christmas in the Wild event seasons. Positions are expected to start no later than September 23, 2025, and may run through January 3, 2026. Come prepared to bring your best self and take advantage of this exciting opportunity! The Role The Park Quality Representative provides outstanding guest service and assists the Operations Department in contributing to the mission of the Zoo. Primary responsibilities include cleaning of Zoo grounds and facilities, including restrooms, trashcans, common eating areas, behind-the-scenes areas, Zoo School areas, and performing additional park quality duties as needed. Please note that this is a seasonal position. This position is expected to start by September 23, 2025, and has the potential to last until January 3, 2026. Maximum scheduled hours are 28 per week. Minimum availability is three days per week including holidays and weekends with a variable schedule. Who We Are ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1.2 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country's most family-friendly zoos. Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways. Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife. Join us and become a part of creating unforgettable natural connections! Your day to day * Responsible for cleanliness of Zoo such as restroom cleaning, trash removal, sweeping, general cleaning, and dusting of assigned Zoo facilities and equipment, and ensures that all pathways are clear of trash and litter. * In addition to performing the duties of a Park Services Representative, this position is assigned to various cleaning projects, including designated behind-the-scenes areas such as the Animal Care Campus and the Zoo School facility, and performing trash pickups in a Zoo-provided vehicle. This position may perform designated cleaning and housekeeping projects as assigned. * Provides guests with exceptional customer service as outlined by department guidelines. * Politely and diplomatically enforces policies and procedures concerning both guests and employees. * Responds to internal product requests in a timely manner. * Follows established guidelines to ensure the safety of guests and staff. * Ensures that before a project is considered complete that it has been fully inspected; all equipment, tools, and materials have been secured and put away; all blockades, ropes, and tape have been removed; and the area is completely guest-ready. What are we looking for? * A high school or equivalency diploma required. * Cleaning or housekeeping experience is strongly preferred. * Customer service experience preferred. * Effective communication skills-Ability to develop positive relationships with members of all departments. * Ability to complete projects in a reasonable time frame, to the satisfaction of management. * Deal courteously and tactfully with employees, peers, superiors, and the general public. * Knowledge of occupational hazards and appropriate safety precautions. * Quality control: demonstrates thoroughness and monitors own work to ensure quality. * Must have the ability to follow specific instructions. * Must be flexible and have the ability to multi-task in a fast paced environment while maintaining a positive attitude with the public. * Ability to communicate ideas and contribute effectively to the department. Other Requirements * Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare. * Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold) and stand/walk for extended periods of time. * Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions. * Manual dexterity sufficient to handle keys, cleaning supplies, tools and equipment. * Sufficiently possess auditory visual acuity and communication skills needed for animal and guest general safety practices. * Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed. * Must be able to plan for, work, and staff specials events and exhibits as well as be available for unexpected shifts. * Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting and carrying 30 lbs. * Must have ability to navigate paved as well as rough or uneven pathways. Our Perks at ZooTampa * Employee Assistance Program * Free membership to the Zoo, MOSI, and the Florida Aquarium * Free or discounted admission to many attractions in Florida * Discounts on food, beverage, and merchandise * And so much more! Equal Opportunity Employer and Drug-Free Workplace

The Guest Correspondent provides outstanding guest service and assists the Guest Services Department in contributing to the mission of the Zoo. Primary responsibilities include answering phone queries, responding to online ChatBot queries, guest correspondence, data entry, selling tickets, upselling annual memberships, signature experiences and other special admission offerings, providing information to guests, and other clerical duties. Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. The individual is flexible and accommodates ever-changing job responsibilities and business needs. Who We Are ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1.2 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country's most family-friendly zoos. Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways. Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife. Join us and become a part of creating unforgettable natural connections! Your day to day * Provides guests with exceptional customer service, including but not limited to, elements outlined by department guidelines. * Answers all incoming phone queries, internal and external. * Placing outgoing calls or emails, related to Guest Correspondence. * Politely and diplomatically enforces policies and procedures concerning both guests and employees. * Able to interact with customers via an online ChatBot and other varied methods of guest correspondence. * Maintains highest service standards of customer service for members as well as other internal and external guests. * Accurately handles payment transactions through the use of a cash register and/or computer while adhering to designated cash handling guidelines. * Performs accurate and complete data entry for all guests within the Galaxy database (i.e. completes all necessary information for each membership, processes third-party tickets and premium tours and experiences correctly). * General Guest Service including guiding/interpreting, day planning/concierge service, payment transactions, etc. * Trains or assists with training new telephone operators in performance of job duties. * To be fully aware of and adhere of health and safety, fire and bomb threat procedures. * Follows the applicable schedule of activities on a daily basis while working. * Follows established guidelines to ensure the safety of guests and staff. What are we looking for? * A high school or equivalency diploma preferred. * A minimum of two years of customer service experience or phone operator experience required. * Effective communication skills-Ability to develop positive relationships with members of all departments. * Ability to complete guest correspondence in a reasonable time frame to the satisfaction of management. * Capacity to change: ability to identify and correct problems quickly. * Deal courteously and tactfully with employees, peers, superiors and the general public. * Effective time management and the ability to make sound decisions in a fast-paced environment. * Knowledge of computer operations to include the use of email and web browser and customer service techniques. * Must have the ability to follow specific instructions. * Must be flexible and have the ability to multi-task in a fast-paced environment while maintaining a positive attitude with the public. * Provides guests with exceptional customer service including but not limited to elements outlined by department guidelines. * Politely and diplomatically enforces policies and procedures concerning both guests and employees. * Data entry experience including minimum typing of 40 wpm and minimum alphanumeric of 8,000 kph. * Point of Sale experience preferred. * Ability to communicate ideas and contribute effectively to the department. Other Requirements * Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards and standards that ensure animal welfare. * Ability to use radio, telephone and computer to communicate and follow written and verbal instructions. * Manual dexterity sufficient to type on a keyboard and handle tools and equipment. * Possesses sufficient cognitive ability, auditory and visual acuity and communication skills to perform essential duties and follow animal and guest general safety practices. * Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed. * Must be able to plan for, work and staff special events and exhibits as well as be available for unexpected shifts. * Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking and lifting and carrying 30 lbs. * Must have ability to navigate paved as well as rough or uneven pathways. Our Perks at ZooTampa * Retirement 403(b) plan * Employee Assistance Program * Free gym membership * Free membership to the Zoo, MOSI, and the Florida Aquarium * Free or discounted admission to many attractions in Florida * Discounts on food, beverage, and merchandise * And so much more! Equal Opportunity Employer & Drug-Free Workplace