Manager, center operations job description

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

As a Principal Incident & Threat Analyst you will analyze incidents and identify and mitigate threats. Senior Associate Analysts collaborate with incident response teams to evaluate Discover's cyber defense posture, processes, and procedures in context to given threats. You’ll create meaningful, actionable outputs to improve detection and prevention capabilities.

Responsibilities

• Hire, retain and lead high-functioning, diverse group of engineering professionals, establishing clear objectives and key results, developing consistent set of practices and process across the team and driving towards resolution of challenging problems. This includes all performance management aspects of leading the engineers including acquiring and providing 360 feedback and administering reviews. Manages software ownership and development from initial concept through continuous improvement.
• Mentor staff of engineers in both technical and soft skills to craft a team of highly technically competent, consistent, thoughtful and customer-centric technology experts. This includes ensuring the group is adhering to principles of engineering excellence within their technical domain, applying consistency of technical execution, sharing common practices and challenges within the team and fostering a culture of excellence and continuous learning within the team.
• Lead and shape the technical vision within their domain and be an essential member of leadership team including acting as a leader in the Discover engineering community affecting and advancing the architecture across the company and ensuring adherence to all regulatory, compliance and audit requirements. This includes defining how technical work should be done, selecting appropriate tools, defining technology, quality, experience and implementation standards and practices within own technical domain.
• Work with key stakeholders to efficiently and effectively allocate team members to product teams to meet business and Product area objectives.
• Engage with internal and external communities of practice to share experiences, contribute knowledge, learn and advocate for the Discover Technology brand. Promotes team innovation and collaboration of ideas across teams.
• Contribute as an engineer within a product team designing, developing and maintaining quality technology solutions for a product or set of products including developing own subject matter expertise.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelors – Information Technology
• In Lieu of Education Experience, 6+ years Application Development or related
• 4+ years Application Development or related

Preferred Qualifications

If we had our say, we’d also look for:

• 2+ years People Leadership

External applicants will be required to perform a technical interview.

What are you waiting for? Apply today!

And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.

#LI-IR1 #Remote #Bi-Remote

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

The Contact Center Operations Manager is a critical role in leading the Contact Center Customer Service team. This key contributor leads, develops, and engages a team of leaders to drive exceptional performance for Safelite's customers and clients. The Contact Center Operations Manager reports directly to the Director of Contact Center Operations. This virtual role is an afternoon and evening schedule; 12:00pm-9:00pm.

What You'll Get

• Competitive weekly pay and bonus opportunities.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you'll need to be successful.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do:

• Proactively communicates with the Director of Contact Center Operations on key account performance. Updates the leadership team with potential issues determines issue resolution.

• Analyzes trends and performance data to ensure superior customer satisfaction is delivered to all clients.

• Establishes and monitors supervisory team member's performance against established goals and takes appropriate action when necessary. Ensures a safe and fun work environment.

• Executes various reporting and various operational management including schedules, associate documentation and coaching, client support and more.

• Ensures all contract requirements are met and develops an internal relationship with various Safelite teams to coordinate performance.

• Motivates, engages and develops leaders who create a high performing environment and makes Safelite the best place you'll ever work.

What You'll Need:

• Bachelor's degree in business administration or a related field required

• 5+ years' experience with leading and developing high performing teams

• 1+ years' experience with customer service or claims administration

• Ability to lead people and achieve results through others & organize and manage multiple projects

• Experience in assembling and leading high performing teams

#LI-RECRUITERTAG

The Mountain America Expo Center is the primary venue in the Salt Lake City area for consumer shows, expos, community events, regional and local meetings and conferences. It features five exhibit halls totaling 243,000 sq. ft., up to nine meeting rooms and a large, outdoor parking lot.

Principal Function :

The Operations Manager often serves as a right hand to the General Manager. As a visible and key member of the unit-level Leadership Team, they will exemplify and display unquestionable ethical conduct in both business and personal dealings, as they are responsible to model Sodexo Live!'s vision and values, ensuring in all ways for the customer, employees, the industry and the local community that Sodexo Live! is held in the highest regard.

The Operations Manager is responsible for managing and maximizing the productivity of the operations and administrative staff and is accountable for directing and coordinating the resources, tasks, requirements and processes related to the unit's day-to-day operating budget. They will provide support and hands-on assistance to plan, prepare, oversee, report and reconcile the unit's on-going business activities to ensure its commercial success.

The Operations Manager will contribute to Sodexo Live!'s goal to be #1 in Event Hospitality and the #1 Employer of Choice through the performance of activities geared toward the creation of an energized and positive work environment for all venue staff. Working in close partnership with the unit's various divisions and key department heads, the Operations Manager will create, lead and execute food and beverage experiences that exceed guest expectations and maximize revenue while controlling expenses.

Essential Responsibilities :

• Develop and implement business strategies for driving and maximizing food, beverage and merchandise sales.
• Serve as a leadership role model and create an exceptional employment experience for Sodexo Live!'s staff.
• Create an environment where an exceptional service and dining experience is delivered to each customer, contributing to Sodexo Live!'s goal of 100% customer satisfaction.
• Plan and execute all operations activities against forecasted daily business volume.

Qualifications/Skills :

• 3-5 years previous operations leadership experience in a complex food service environment.
• Bachelor's degree and/or appropriate combination of education and work experience to support on-the-job effectiveness.
• Significant expertise in food and beverage management with a catering/concessions emphasis.
• Up-to-date certifications for safe food handling and responsible alcoholic beverage service.
• Solid and proven track record for sales and leadership success.
• Demonstrated financial acumen with strong background in P&L management; Previous experience in developing operating budgets and established history of meeting or exceeding established financial objectives.
• Tech savvy, with high proficiency in all Microsoft Office programs.
• Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
• Keen ability to promote and participate in a team environment.
• Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
• Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
• Ability to communicate effectively both orally and in writing.
• Initiative in identifying and resolving problems timely and effectively.

Other Requirements :

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.