Manager of clinical services job description

Required Minimum Entrance Qualifications

1. Possess a Master's degree from an accredited college or university with a major in Social Work, Psychology, or closely related field and be a licensed in the State of Michigan as a social worker, counselor or psychologist;
OR
Possess a degree in Nursing from an accredited college or university and have a current license to practice nursing in the State of Michigan with minimum of one (1) year full-time work experience as a Registered Nurse in Psychiatric nursing;
AND
Have a minimum of five (5) years' increasingly responsible, combined clinical and supervisory experience.
2. Lived experiences with mental illness/developmental disabilities/substance use disorders valued.
3. Individuals in Recovery and individuals with experience in Armed Services valued.
4. Bilingual candidates highly desired.
5. Possess a valid Michigan driver's license.
6. Must have reliable transportation that may have to be used to carry out job duties of this classification.

Physical Conditions / Work Location

PHYSICAL ACTIVITIES
An employee in this class performs generally sedentary work activities requiring the occasional lifting of objects weighing up to thirty-five (35) pounds.

ENVIRONMENTAL CONDITIONS
This employee generally works in the offices of HealthWest, although travel to other County and State locations is required.

Additional Information

EVALUATION CONTENT
Applicants for County employment may be subject to a post-offer criminal background check, depending on the nature and assignment of the position. When such check is conducted, an offer of employment is contingent upon the results of the criminal background check. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent.

APPLICANT REVIEW PROCEDURE
Any applicant is entitled to a review of any determination or action taken by the County regarding the applicants employment application. Inquiries should be directed to the County Human Resources Department.

PURPOSE
The purpose of this recruitment is to establish an eligible list from which to fill present and future vacancies in this classification in the County system. For each opening, the Department Head has her/his choice of the candidates who meet the required minimum entrance qualifications. This list remains in effect for three months unless exhausted or extended.

MUSKEGON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
MUSKEGON COUNTY HAS ADOPTED A VETERANS PREFERENCE POLICY THAT
RECOGNIZES QUALIFYING MILITARY SERVICE

Hourly, seasonal and temporary employees are not eligible for County benefits.

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Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

The Clinical Services Manager (CSM) will work in conjunction with the Territory Manager, Customer Care team and Managed Care team in order to meet the commercial and clinical needs in their territory for the purpose of increasing referrals and sustaining patients on product.
Responsibilities:
Promotes the benefits of insulin pump therapy and sells OmniPod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering.Works in conjunction with Sales, Customer Care and Managed Care to achieve sales goals.Assists with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, etc.Supports Top Twenty Accounts and existing accounts and record calls in Salesforce.Evaluates and recommends Certified Pod Trainers (CPTs) and Super CPTs who wish to become consultant CPTs for Insulet Corporation.Assigns patient trainings to CPTs or conducts patient training based on business needs of territory, overall costs of training and timeliness of training.Assists with providing regular product demos to patients and HCPs.Oversees CPTs by seeing them face-to-face and by providing timely product updates and by being a clinical resource.Assists with product training for Sales and Clinical hires.Provides Field Feedback to Manager on field-based training of customers and HCPs.Ability to perform administrative duties and turn in on a timely basis.Perform other duties as assigned.

Education and Experience:
Minimum Requirements:
Bachelor's degree and a minimum of 2 years' experience training and/or managing pump patients.
Professional up to date credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN) State licensure is mandatory as required.
Preferred Skills and Competencies:
Certified Diabetes Educator (CDE) is strongly preferred. Prior industry/commercial experience strongly preferred.Professional and polished presentation skills.Strong interpersonal communications, both oral and written.Self-started who needs minimal direction; extremely flexible, with good business acumen.Strong contributing member of the commercial team.Credibility and contacts within the diabetes community.Proficiency with computers.

Physical Requirements:
Valid driver's license required. Must reside within the geographic area of the assigned area. This position requires regular business travel mostly by car within a set geographic region. Overnight travel and amount of air travel varies by territory, typically 2 - 5 overnights per month.The work environment will be the HCPs offices, clinics, home office and car. Some lifting (up to 30 pounds) may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer.

NOTE: This position requires field-based working arrangements (travel within assigned territory required). #LI-Remote, #LI-WM1

Current Saint Francis Employees - Please click HERE to login and apply.

Full Time

Job Summary: The Manager, Clinical Education Services manages system-wide learning initiatives that contribute to staff development in defined areas of patient care services. This role serves as a resource and facilitates collaboration between nursing personnel and other partners throughout the health system and within the healthcare community so as to attain the highest quality of patient care

standards.

Education: Has completed the basic professional curricula of a school of nursing as approved and verified by a state board of nursing, and holds or is entitled to hold a diploma or degree therefrom. Masters level educational program from an accredited collegiate program in nursing required, Master's in Nursing Education preferred.

Licensure, Registration and/or Certification: Valid multi-state or State of Oklahoma Registered Nurse License.

Work Experience: Minimum of 3 years progressive experience in a hospital setting inclusive of and/or minimum of 2 years experience with adult education and professional development programs. One year of supervisory experience preferred.

Knowledge, Skills and Abilities: Strong communication, interpersonal, and time management skills.

Working knowledge Microsoft Office. Knowledge of accreditation criteria. Ability to be a positive leader who motivates others to seek growth opportunities. Ability to speak in public, leads small group meetings, and makes presentations. Ability to assess learning needs and work towards resolving competency issues. Ability to demonstrate ongoing professional development.

Essential Functions and Responsibilities: Partners with management, physicians, staff, and other stakeholders to assess, integrate, and evaluate educational needs and resources in order to support the mission, vision, values, and strategic initiatives of the health system. Manages clinical orientation, in-services, training, continuing education classes, and professional development for health system staff including management and clinical and non-clinical team members. Leads daily operations of the education program including the Saint Francis Health System School of Nursing; assisting with preparation and implementation of program plans, and ensuring that appropriate educational design principles are used and processes are consistent with accreditation criteria. Supports transitional programs including nurse externs, nurse residency, and other system-based education programs. Evaluates educational program outcomes in terms of their impact on the student, patient, and the health system, adjusting program direction based on outcome assessment, as needed. Submits annual operating budget, staff requirements, and capital asset needs to leadership and participates in monitoring of the monthly budget, productivity, and other financial reports; seeks opportunities for expense reduction while maintaining efficient utilization of resources and adjusts resources to achieve expected results. Serves as an educational resource providing guidance, as needed. Collaborates with academic institutions to effectively utilize workforce development activities, clinical partnerships, student clinical planning events, and advisory boards to support processes and procedures promoting instructional quality and applied practice in nursing curriculum programs. Teaches classes, as needed, utilizing principles of adult learning, learning styles, and critical thinking.

Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.

Working Relationships: Direct Supervision of others. Prepares and gives performance evaluations. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions: None.

Department of Education - Yale Campus

EOE Protected Veterans/Disability