Marketing program coordinator job description
Updated March 14, 2024
10 min read
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Example marketing program coordinator requirements on a job description
Marketing program coordinator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in marketing program coordinator job postings.
Sample marketing program coordinator requirements
- Bachelor's degree in Marketing or Business Administration
- 2+ years of experience in program coordination
- Solid understanding of digital marketing
- Proficiency in Microsoft Office Suite
- Familiarity with customer relations management (CRM) software
Sample required marketing program coordinator soft skills
- Exceptional organizational and time management skills
- Excellent problem solving and critical thinking skills
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Ability to work independently and as part of a team
Marketing program coordinator job description example 1
Garmin marketing program coordinator job description
We are seeking a full-time Marketing Programs Coordinator for our office in Olathe, KS. In this role, you will be responsible for coordinating credits/debits for Garmin's marketing programs which include, but are not limited to, handling special credits, coop advertising, MDF, volume rebates, and consumer rebate claims through the entire life cycle. This involves documentation, research, validation, accurate accrual, timely processing of internal and external forms, providing program summaries, forecasting and tracking of program costs.
Essential Functions
+ Process orders, returns, reporting, and other various tasks for requests submitted via the Consignment, Promotion, Associate Purchase, and other order programs
+ Assist and support work flow for peer positions as work volume dictates and answer customer phone calls, emails, letters, and faxes
+ Act as key authority/owner of processes to ensure adequate maintenance, documentation and compliancy of marketing programs representing various functions including sell through, buy down, price protection, coop advertising, volume and consumer rebate offers, associate purchase, promo, consignment, tradeshow, and display orders
+ Drive proper and accurate Marketing Programs Forms completion and maintain knowledge of and manage all Marketing Programs through the entire life cycle of program within Oracle and supporting software such as OBIEE and Microsoft Excel
+ Manage various Outlook Inboxes by responding to questions and requests within 24 hours of receipt; sort and prioritize appropriately differentiating actions, identify and reallocate misdirected claims/requests to other internal departments
+ Directly communicate to Dealers, Distributors, and end consumers concerning questions on their balances, claims, or orders processed
+ Process internal reports to verify authenticity of claim and determine accurate allowance amount
+ Provide accounting with information on short pays or denials including detail summary, research, and supporting payouts or denials
+ Manage accrual reporting of $50K - $20 million in marketing programs
+ Team with stakeholders on the creation of rebate claim forms; act as consultant and advocate for updates with information gathered from invalid reporting and/ or customer feedback
+ Coordinate and team with appropriate stakeholders for corporate lists for rebate kits distribution
+ Provide 3rd party Rebate vendor with FTP uploads, and additional reporting for check processing of internal rebates
+ Negotiate with external and internal auditors regarding disputed claims and communicate claims status with all stakeholders
+ Be the order entry expert and authority on policies and procedures supporting International Shipping, ISO, PCI, and GDPR regulations through Marketing Programs order entry activities
+ Ensure required approvals are collected with documentation throughout the entire Marketing Program order life cycle
+ Inform customer of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed by customer through order acknowledgements or other means of communication
+ Issue Return Material Authorizations and credit memos when applicable
+ Compile statistics and prepare various reports for management as required
+ Follow up, reconcile, track and coordinate all consignment accounts for sales managers, trainers, RSMs, Trade Shows, dealers and prospective dealers
+ Transmit routine communications for current and expired consignment timelines to designated personnel and management and work with appropriate stakeholders which include, but are not limited to, accounting and/or management if further investigation is required; act as collector of consignment units within the auditing process
+ Support Dealer Marketing Support team activities including cross training on other Dealer Marketing Support positions to ensure proper coverage and assist with workload
+ Represent Garmin at industry and professional meetings, trade shows and conferences and maintain knowledge of Garmin products
Basic Qualifications
+ High school diploma or GED AND a minimum of 2 years previous customer service experience
+ Demonstrated strong math and analytical skills; accounting experience and/or 6 hours college accounting courses
+ Must demonstrate proficiency using Microsoft Office Excel specifically in the creation and management of spreadsheets with minor formulas including V-lookup and Pivot Table skills
+ Demonstrated proficiency and effective data-entry and ten-key skills
+ Demonstrated strong and effective verbal, written, and respectful interpersonal communication skills to work across functional and organizational lines with strong negotiating and analytical skills
+ Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize in a fast paced, deadline-driven environment
Desired Qualifications
+ Bachelor's Degree in a related field
+ Experience with Oracle applications
+ Garmin product knowledge
+ Order administration experience in a business to business environment
+ Experience with sell through, buy down, price protection, coop advertising, volume rebate, and consumer rebate marketing programs in a business to business environment
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
Essential Functions
+ Process orders, returns, reporting, and other various tasks for requests submitted via the Consignment, Promotion, Associate Purchase, and other order programs
+ Assist and support work flow for peer positions as work volume dictates and answer customer phone calls, emails, letters, and faxes
+ Act as key authority/owner of processes to ensure adequate maintenance, documentation and compliancy of marketing programs representing various functions including sell through, buy down, price protection, coop advertising, volume and consumer rebate offers, associate purchase, promo, consignment, tradeshow, and display orders
+ Drive proper and accurate Marketing Programs Forms completion and maintain knowledge of and manage all Marketing Programs through the entire life cycle of program within Oracle and supporting software such as OBIEE and Microsoft Excel
+ Manage various Outlook Inboxes by responding to questions and requests within 24 hours of receipt; sort and prioritize appropriately differentiating actions, identify and reallocate misdirected claims/requests to other internal departments
+ Directly communicate to Dealers, Distributors, and end consumers concerning questions on their balances, claims, or orders processed
+ Process internal reports to verify authenticity of claim and determine accurate allowance amount
+ Provide accounting with information on short pays or denials including detail summary, research, and supporting payouts or denials
+ Manage accrual reporting of $50K - $20 million in marketing programs
+ Team with stakeholders on the creation of rebate claim forms; act as consultant and advocate for updates with information gathered from invalid reporting and/ or customer feedback
+ Coordinate and team with appropriate stakeholders for corporate lists for rebate kits distribution
+ Provide 3rd party Rebate vendor with FTP uploads, and additional reporting for check processing of internal rebates
+ Negotiate with external and internal auditors regarding disputed claims and communicate claims status with all stakeholders
+ Be the order entry expert and authority on policies and procedures supporting International Shipping, ISO, PCI, and GDPR regulations through Marketing Programs order entry activities
+ Ensure required approvals are collected with documentation throughout the entire Marketing Program order life cycle
+ Inform customer of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed by customer through order acknowledgements or other means of communication
+ Issue Return Material Authorizations and credit memos when applicable
+ Compile statistics and prepare various reports for management as required
+ Follow up, reconcile, track and coordinate all consignment accounts for sales managers, trainers, RSMs, Trade Shows, dealers and prospective dealers
+ Transmit routine communications for current and expired consignment timelines to designated personnel and management and work with appropriate stakeholders which include, but are not limited to, accounting and/or management if further investigation is required; act as collector of consignment units within the auditing process
+ Support Dealer Marketing Support team activities including cross training on other Dealer Marketing Support positions to ensure proper coverage and assist with workload
+ Represent Garmin at industry and professional meetings, trade shows and conferences and maintain knowledge of Garmin products
Basic Qualifications
+ High school diploma or GED AND a minimum of 2 years previous customer service experience
+ Demonstrated strong math and analytical skills; accounting experience and/or 6 hours college accounting courses
+ Must demonstrate proficiency using Microsoft Office Excel specifically in the creation and management of spreadsheets with minor formulas including V-lookup and Pivot Table skills
+ Demonstrated proficiency and effective data-entry and ten-key skills
+ Demonstrated strong and effective verbal, written, and respectful interpersonal communication skills to work across functional and organizational lines with strong negotiating and analytical skills
+ Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize in a fast paced, deadline-driven environment
Desired Qualifications
+ Bachelor's Degree in a related field
+ Experience with Oracle applications
+ Garmin product knowledge
+ Order administration experience in a business to business environment
+ Experience with sell through, buy down, price protection, coop advertising, volume rebate, and consumer rebate marketing programs in a business to business environment
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
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Marketing program coordinator job description example 2
Integrated Resources marketing program coordinator job description
We're looking for a candidate that has some familiarity with MS Office suite, specifically excel and MS Teams - but they don't need to have extensive experience, as we will obviously train them into the role. It's more of an entry position, where someone looking to grow would be a good fit.
This role is Hybrid with 1 to 2 days in the Office
Interview Process will be initial interview with Mike and then a 2nd interview with his manager
Possibility of conversion
Job Description Program Planning Coordinator, Loyalty & Personalization
Job Description
*** is a Fortune 4 company embarking on a journey of evolving its existing ExtraCare program into a world-class personalization and loyalty program. This is a top initiative within the company, and we have a team dedicated to recruiting the best talent in the world to help propel us to this goal. The company has already invested in state-of-the-art technology and the scaling of our loyalty program; now we are focused on optimizing our customer contact strategy. We are looking for the best and brightest to join our program planning team and help deliver on this initiative.
As a member of the Loyalty and Personalization team, you will interact with and coordinate across multiple programs and communication channels. You will develop relationships with strategists, analysts and other key stakeholders to build an understanding of the business, our customers and goals. You will be a key support for the engine that drives personalization at scale across multiple customer touchpoints. Successful candidates will have a proven track record of managing many projects simultaneously and partnering cross-functionally. He/she will be highly organized yet flexible, have a strong attention to detail and have exceptional communication skills, both spoken and written.
Your responsibilities will include:
Collaborate cross-functionally with strategists, analysts, program managers, delivery managers, creative marketing and execution partners on assigned projects and build relationships with stakeholders throughout the marketing campaign development process.
Develop an understanding of multiple personalization objectives, their interactions with one another and the content requirements to support those communication goals.
Consolidate tests and scaled programs into a cohesive, executable plan that you will document in a project workbook to act as the single source of truth for all partners to reference.
Attend (and sometimes lead) cross-functional meetings to share & Product alignment on plans developed in a way that leads to flawless execution and delivers expected learnings for future campaigns.
Strategic point of contact to help resolve issues that arise during the project execution phase.
Communicate with 3rd party providers regarding upcoming campaigns to ensure proper scheduling and deployments.
Review live proofs and target counts as the final stage of approval before deployment to customers.
Identify opportunities for process improvements and plans to mitigate any risks.
Required Qualifications
* 1+ years of related experience in marketing campaign, project or program managemente
* A profound interest to learn about personalization marketing and the intricacies involved in bringing our messages to the custom
* Highly organized with exceedingly strong attention to detail
* Excellent communicator, both verbal and written
* Obsessed with ensuring optimal customer experiences
* Shown ability to collaborate well with a diverse group of people
* Proficient in Microsoft Office suite
* Ability to work across multiple, simultaneous projects with high time demands
* Proven ability to be flexible and push through ambiguity and changes
Preferred Qualifications
* Bachelor's degree in Business, Marketing or Communications
* Proven track record of delivering high levels of service to internal and external customers
* A passion for understanding and meeting customer preferences & driving business results
* Enthusiasm for driving process improvement with an eye towards future opportunities to automate, simplify and expand
Position Summary:
As a member of the Loyalty and Personalization team, you will interact with and coordinate across multiple programs and communication channels. You will develop relationships with strategists, analysts and other key stakeholders to build an understanding of the business, our customers and goals. You will be a key support for the engine that drives personalization at scale across multiple customer touchpoints. Successful candidates will have a proven track record of managing many projects simultaneously and partnering cross-functionally. He/she will be highly organized yet flexible, have a strong attention to detail and have exceptional communication skills, both spoken and written.
Duties:
Your responsibilities will include:
Collaborate cross-functionally with strategists, analysts, program managers, delivery managers, creative marketing and execution partners on assigned projects and build relationships with stakeholders throughout the marketing campaign development process.
Develop an understanding of multiple personalization objectives, their interactions with one another and the content requirements to support those communication goals.
Consolidate tests and scaled programs into a cohesive, executable plan that you will document in a project workbook to act as the single source of truth for all partners to reference.
Attend (and sometimes lead) cross-functional meetings to share & Product alignment on plans developed in a way that leads to flawless execution and delivers expected learnings for future campaigns.
Strategic point of contact to help resolve issues that arise during the project execution phase.
Communicate with 3rd party providers regarding upcoming campaigns to ensure proper scheduling and deployments.
Review live proofs and target counts as the final stage of approval before deployment to customers.
Identify opportunities for process improvements and plans to mitigate any risks.
Experience:
Required Qualifications
* 1+ years of related experience in marketing campaign, project or program managemente
* A profound interest to learn about personalization marketing and the intricacies involved in bringing our messages to the custom
* Highly organized with exceedingly strong attention to detail
* Excellent communicator, both verbal and written
* Obsessed with ensuring optimal customer experiences
* Shown ability to collaborate well with a diverse group of people
* Proficient in Microsoft Office suite
* Ability to work across multiple, simultaneous projects with high time demands
* Proven ability to be flexible and push through ambiguity and changes
Preferred Qualifications
* Bachelor's degree in Business, Marketing or Communications
* Proven track record of delivering high levels of service to internal and external customers
* A passion for understanding and meeting customer preferences & driving business results
* Enthusiasm for driving process improvement with an eye towards future opportunities to automate, simplify and expand
Education:
High School Diploma or equivalent required and Bachelor's degree in Business, Marketing or Communications preferred.
What days & hours will the person work in this position? List training hours, if different. M-F 8:30 a.m. to 5 p.m. Type of Start Individual starts Is this an in-person, patient-facing role? No Onsite Requirements Onsite
This role is Hybrid with 1 to 2 days in the Office
Interview Process will be initial interview with Mike and then a 2nd interview with his manager
Possibility of conversion
Job Description Program Planning Coordinator, Loyalty & Personalization
Job Description
*** is a Fortune 4 company embarking on a journey of evolving its existing ExtraCare program into a world-class personalization and loyalty program. This is a top initiative within the company, and we have a team dedicated to recruiting the best talent in the world to help propel us to this goal. The company has already invested in state-of-the-art technology and the scaling of our loyalty program; now we are focused on optimizing our customer contact strategy. We are looking for the best and brightest to join our program planning team and help deliver on this initiative.
As a member of the Loyalty and Personalization team, you will interact with and coordinate across multiple programs and communication channels. You will develop relationships with strategists, analysts and other key stakeholders to build an understanding of the business, our customers and goals. You will be a key support for the engine that drives personalization at scale across multiple customer touchpoints. Successful candidates will have a proven track record of managing many projects simultaneously and partnering cross-functionally. He/she will be highly organized yet flexible, have a strong attention to detail and have exceptional communication skills, both spoken and written.
Your responsibilities will include:
Collaborate cross-functionally with strategists, analysts, program managers, delivery managers, creative marketing and execution partners on assigned projects and build relationships with stakeholders throughout the marketing campaign development process.
Develop an understanding of multiple personalization objectives, their interactions with one another and the content requirements to support those communication goals.
Consolidate tests and scaled programs into a cohesive, executable plan that you will document in a project workbook to act as the single source of truth for all partners to reference.
Attend (and sometimes lead) cross-functional meetings to share & Product alignment on plans developed in a way that leads to flawless execution and delivers expected learnings for future campaigns.
Strategic point of contact to help resolve issues that arise during the project execution phase.
Communicate with 3rd party providers regarding upcoming campaigns to ensure proper scheduling and deployments.
Review live proofs and target counts as the final stage of approval before deployment to customers.
Identify opportunities for process improvements and plans to mitigate any risks.
Required Qualifications
* 1+ years of related experience in marketing campaign, project or program managemente
* A profound interest to learn about personalization marketing and the intricacies involved in bringing our messages to the custom
* Highly organized with exceedingly strong attention to detail
* Excellent communicator, both verbal and written
* Obsessed with ensuring optimal customer experiences
* Shown ability to collaborate well with a diverse group of people
* Proficient in Microsoft Office suite
* Ability to work across multiple, simultaneous projects with high time demands
* Proven ability to be flexible and push through ambiguity and changes
Preferred Qualifications
* Bachelor's degree in Business, Marketing or Communications
* Proven track record of delivering high levels of service to internal and external customers
* A passion for understanding and meeting customer preferences & driving business results
* Enthusiasm for driving process improvement with an eye towards future opportunities to automate, simplify and expand
Position Summary:
As a member of the Loyalty and Personalization team, you will interact with and coordinate across multiple programs and communication channels. You will develop relationships with strategists, analysts and other key stakeholders to build an understanding of the business, our customers and goals. You will be a key support for the engine that drives personalization at scale across multiple customer touchpoints. Successful candidates will have a proven track record of managing many projects simultaneously and partnering cross-functionally. He/she will be highly organized yet flexible, have a strong attention to detail and have exceptional communication skills, both spoken and written.
Duties:
Your responsibilities will include:
Collaborate cross-functionally with strategists, analysts, program managers, delivery managers, creative marketing and execution partners on assigned projects and build relationships with stakeholders throughout the marketing campaign development process.
Develop an understanding of multiple personalization objectives, their interactions with one another and the content requirements to support those communication goals.
Consolidate tests and scaled programs into a cohesive, executable plan that you will document in a project workbook to act as the single source of truth for all partners to reference.
Attend (and sometimes lead) cross-functional meetings to share & Product alignment on plans developed in a way that leads to flawless execution and delivers expected learnings for future campaigns.
Strategic point of contact to help resolve issues that arise during the project execution phase.
Communicate with 3rd party providers regarding upcoming campaigns to ensure proper scheduling and deployments.
Review live proofs and target counts as the final stage of approval before deployment to customers.
Identify opportunities for process improvements and plans to mitigate any risks.
Experience:
Required Qualifications
* 1+ years of related experience in marketing campaign, project or program managemente
* A profound interest to learn about personalization marketing and the intricacies involved in bringing our messages to the custom
* Highly organized with exceedingly strong attention to detail
* Excellent communicator, both verbal and written
* Obsessed with ensuring optimal customer experiences
* Shown ability to collaborate well with a diverse group of people
* Proficient in Microsoft Office suite
* Ability to work across multiple, simultaneous projects with high time demands
* Proven ability to be flexible and push through ambiguity and changes
Preferred Qualifications
* Bachelor's degree in Business, Marketing or Communications
* Proven track record of delivering high levels of service to internal and external customers
* A passion for understanding and meeting customer preferences & driving business results
* Enthusiasm for driving process improvement with an eye towards future opportunities to automate, simplify and expand
Education:
High School Diploma or equivalent required and Bachelor's degree in Business, Marketing or Communications preferred.
What days & hours will the person work in this position? List training hours, if different. M-F 8:30 a.m. to 5 p.m. Type of Start Individual starts Is this an in-person, patient-facing role? No Onsite Requirements Onsite
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Updated March 14, 2024
Updated March 14, 2024