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Medicaid service coordinator skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Jessica Clontz,
Ted Eaves
Below we've compiled a list of the most critical medicaid service coordinator skills. We ranked the top skills for medicaid service coordinators based on the percentage of resumes they appeared on. For example, 24.4% of medicaid service coordinator resumes contained developmental disabilities as a skill. Continue reading to find out what skills a medicaid service coordinator needs to be successful in the workplace.

15 medicaid service coordinator skills for your resume and career

1. Developmental Disabilities

Here's how medicaid service coordinators use developmental disabilities:
  • Work in partnership with individuals diagnosed with developmental disabilities to facilitate community participation according to personal goals, preferences and needs.
  • Develop Individualized Service Plans for adults with developmental disabilities and mental health illness; accuracy of level of care and eligibility.

2. Service Coordination

Service coordination refers to the activities carried out by service coordinators that assist or support families to have better service and assure the rights and procedural safeguards and services authorized under the state. Service coordination is also an advocacy agency that focuses on developmental disabilities to help them have a comfortable life and achieve their goals. They are usually funded by state or organizations to provide some support and comfort to people with disabilities or the underprivileged.

Here's how medicaid service coordinators use service coordination:
  • Service coordination for non-Medicaid funded individuals, crisis intervention, short-term crisis counseling, referrals, information, educational seminars.
  • Provided service coordination to adults and youth within primarily Developmentally Disabled but also dual diagnosed DD/MH or DD/SA populations.

3. Waiver Services

Here's how medicaid service coordinators use waiver services:
  • Complete Medicaid paperwork for eligibility and waiver services for assigned clients with disabilities.
  • Referred clients to Medicaid waiver services and appointments and accompanied individual when required.

4. OPWDD

Here's how medicaid service coordinators use opwdd:
  • Authored and produced mandatory OPWDD documentation of Individualized Service Plans, monthly reports and case visit documentation.
  • Conduct initial intakes with individuals and families seeking OPWDD services, gathered documentation needed to assess eligibility.

5. Consumer Satisfaction

Here's how medicaid service coordinators use consumer satisfaction:
  • Monitor and respond to consumer satisfaction.
  • Conducted monthly face-to-face visits to review consumer satisfaction with their supports, services and valued outcomes as identified in the ISP.

6. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how medicaid service coordinators use community resources:
  • Develop, organize and implement activities based on individual interest to utilize community resources and natural supports.
  • Assessed eligibility and provided education of Medicaid, Medicare, Disability, and Community resources.

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7. MSC

Here's how medicaid service coordinators use msc:
  • Review Individualized Service Plans and all required program documentation for individuals assigned to MSC program.
  • Obtained necessary documentation and completed applications to ensure admittance into MSC program.

8. Crisis Intervention

Here's how medicaid service coordinators use crisis intervention:
  • Supported and conducted crisis interventions from alcohol dependency, mental health emergencies, family emergencies and various other emergent situations.
  • Provided intensive case management services to developmentally challenged individuals and advocated as well as provided crisis intervention in emergency situation.

9. Medical Services

Here's how medicaid service coordinators use medical services:
  • Maintained medical services and Medicaid compliance for caseload of forty individuals with disabilities.
  • Ensured maintenance of benefits and adherence to re-certifications for continuity of medical services

10. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how medicaid service coordinators use mental health:
  • Communicated effectively with health care providers to advocate for appropriate behavioral interventions and mental health supports.
  • Collaborate with existing mental health providers and other community service resources.

11. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how medicaid service coordinators use support services:
  • Administered the Housing and Family Reimbursement programs within the Family Support Services Department including supervising staff.
  • Linked individuals to a variety of community-based support services.

12. Intellectual Disabilities

Here's how medicaid service coordinators use intellectual disabilities:
  • Coordinate and facilitate the development of Individual Support Plans for individuals with developmental & intellectual disabilities.
  • Created and maintained person centered individualized service plans (ISP) for individuals with Developmental/Intellectual Disabilities.

13. Quality Service

Here's how medicaid service coordinators use quality service:
  • Established compliance reference reports regarding limited fiscal reviews and quality services provided within agency and city standards.
  • Work collaboratively with other agency departments to ensure the delivery of quality services.

14. NYS

Here's how medicaid service coordinators use nys:
  • Organized and updated progress reports within NYS regulation, ensuring that client's files were up to date and current.
  • Created, using Excel spread sheets, monthly Medicaid data statistics reporting required by NYS DOH and NYSED for funding.

15. Natural Supports

Here's how medicaid service coordinators use natural supports:
  • Facilitated and developed natural supports for people in crisis situations.
  • Maintain regular contact with families, team members, and other natural supports, via regular phone and email conversations.
top-skills

What skills help Medicaid Service Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on medicaid service coordinator resumes?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

The skills employers are looking for include teamwork, leadership, creativity, and flexibility. Although many agencies have moved to a remote service delivery model, professionals are still working as a team to meet client needs effectively. Employers want leaders who are not afraid to take on responsibility and communicate assertively. Working in human services requires you to think on your feet... a lot! Being creative will allow you to meet clients where they are instead of where you want them to be. The pandemic has made flexibility a necessary skill for all human service professionals. Schedules and activities can change at a moment's notice; therefore, you must be able to quickly adapt.

What medicaid service coordinator skills would you recommend for someone trying to advance their career?

Ted Eaves

Associate teaching professor, Wake Forest University

I think as far as skills are concerned, all graduates need to have the basic knowledge and ability to use that knowledge to help their patients/clients; however, the interpersonal skills are the ones that will be the most important moving forward. Caring/compassionate care is essential, empathy and listening skills help you relate to your patients/clients, and cultural competency is a big emphasis now. Communication and collaboration among constituent groups is also really important if going into health care. Taking care of patients requires an entire team of professionals and being able to interact with these different groups is going to be crucial to offering the best care possible.

What type of skills will young medicaid service coordinators need?

Jamelyn Tobery-Nystrom

Coordinator of M.Ed. Special Education, Frostburg State University

Special education needs are wide and varying, depending on position and state/jurisdiction needs. In general, knowledge and experience in the Autism Spectrum is a high need area. Knowledge and skills in behavioral/mental health are also in demand. Indeed, due to the COVID-19 pandemic, the ability to adapt instruction online is a new skill area for special education teachers.
Do you want to know more?
Read more about what experts have to say about medicaid service coordinator

List of medicaid service coordinator skills to add to your resume

Medicaid service coordinator skills

The most important skills for a medicaid service coordinator resume and required skills for a medicaid service coordinator to have include:

  • Developmental Disabilities
  • Service Coordination
  • Waiver Services
  • OPWDD
  • Consumer Satisfaction
  • Community Resources
  • MSC
  • Crisis Intervention
  • Medical Services
  • Mental Health
  • Support Services
  • Intellectual Disabilities
  • Quality Service
  • NYS
  • Natural Supports
  • Hippa
  • Community Services
  • ISP
  • Community Agencies
  • Independent Living
  • State Regulations
  • Appropriate Paperwork
  • Clinical Assessments
  • Service Delivery
  • Community Inclusion
  • Medicaid Waiver
  • IEP
  • CSE
  • Residential Placement
  • Mental Retardation
  • Clinical Services
  • Medical Appointments
  • Community Support
  • SSD
  • LOC
  • Group Homes
  • Referral Services
  • Audit Standards
  • Service Plan
  • Social Security Benefits
  • Crisis Situations
  • Dd

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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