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Medical center representative skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical medical center representative skills. We ranked the top skills for medical center representatives based on the percentage of resumes they appeared on. For example, 28.1% of medical center representative resumes contained patients as a skill. Continue reading to find out what skills a medical center representative needs to be successful in the workplace.

15 medical center representative skills for your resume and career

1. Patients

Here's how medical center representatives use patients:

Communicated with patients and families regarding insurance, emergency services, and time accommodations.
Customized conventional occupational therapy techniques to meet the specific needs of individual patients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how medical center representatives use customer service:

Provide assistance to Customer Service Representatives and Management in troubleshooting situations that require special patient consideration.
Develop and implement procedures pertinent to the efficient and effective operation of the Customer Service Department.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how medical center representatives use patient care:

Performed all clerical activities required to coordinate patient care procedures.
Assist with patient care room sanitation procedures, to include assisting with daily patient activity needs.

4. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how medical center representatives use cpr:

Established and directed Military Training Network Site for CPR utilizing AHA guidelines providing required training/certification to 1500 employees over 4 years.
Identify and correct safety issues, conduct safety inspections and provide CPR, 1st Aid training to employees.

5. Surgery

Here's how medical center representatives use surgery:

Prepared animals and equipment for surgery.
Prepared inpatient/same-day surgery discharge instructions to be mailed out to all physicians on the patient's case.

6. Acute Care

The branch of secondary healthcare which is responsible for giving short-term care to patients recovering from severe injuries or urgent medical problems is known as acute care. Acute care comprises multiple domains like; emergency care, urgent care, short-term stabilization, pre-hospital care, critical care, and trauma care.

Here's how medical center representatives use acute care:

Coded/abstracted all hospital outpatient specialty and emergency room visits in this 238-bed Acute Care Hospital and Level II Trauma Center.
Experience in both acute care and inpatient rehabilitation.

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7. HIPAA

Here's how medical center representatives use hipaa:

Provide education to Patient Business Service staff on HIPAA and compliance.
Trained and implemented HIPAA to ensure that patient information was communicated confidentially, accurately, effectively, and efficiently.

8. Emergency Medicine

Here's how medical center representatives use emergency medicine:

Developed, and implemented GSK's first and only National Emergency Medicine Preceptorship.
Arranged for Coronary Syndrome Education for staff in Cath Labs, Pharmacy, Cardiac Care Units, and Emergency Medicine Departments.

9. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how medical center representatives use hippa:

Gathered HIPPA and insurance information while working with doctors offices to obtain prior authorization.
Assisted emergency department personnel with patient services and educated patient on HIPPA practices/notices, obtaining signatures, documentation of services rendered.

10. Medical Terminology

Here's how medical center representatives use medical terminology:

Communicate well, both orally and in writing, possess a basic understanding of medical terminology and procedures while maintaining confidentiality.
Perform secretarial/clerical duties, utilizing knowledge of medical terminology and hospital, clinic, and some laboratory procedures while maintaining HIPPA.

11. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how medical center representatives use cpt:

Process CPT and ICD9 codes after each office visit for insurance purposes.
Contacted insurance companies for patient billing operations including knowledgeable in ICD-10, CPT, online insurance eligibility/authorizations, and scheduling diagnostic/specialty referrals

12. Rehabilitation

Here's how medical center representatives use rehabilitation:

Transcribed medical reports for Physical Therapy, Rehabilitation, Speech and Occupational Therapy.
Collaborated with a variety of personnel within the agency including clinicians, Director of Rehabilitation and Billing Department.

13. Patient Flow

Here's how medical center representatives use patient flow:

Manage patient flow for clinic.
Obtained demographic and insurance information in order to coordinate and facilitate patient flow for incoming patients into the emergency department.

14. Internal Medicine

Here's how medical center representatives use internal medicine:

Targeted specialties included: Cardiology, Nephrology, Internal Medicine, Urology, and Family Medicine.
LPNWorked family practice two years, Internal Medicine for two years and triage one year.

15. Appointment Scheduling

Here's how medical center representatives use appointment scheduling:

Performed business office functions within a medical clinic related to efficiently appointment scheduling registration, cash collecting.
Handled front desk reception, patient's check-in, and appointment scheduling for up to four physicians.

5 Medical Center Representative resume examples

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What skills help Medical Center Representatives find jobs?

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List of medical center representative skills to add to your resume

The most important skills for a medical center representative resume and required skills for a medical center representative to have include:

Patients
Customer Service
Patient Care
CPR
Surgery
Acute Care
HIPAA
Emergency Medicine
Hippa
Medical Terminology
CPT
Rehabilitation
Patient Flow
Internal Medicine
Appointment Scheduling

Data Entry
Educational Programs
Pediatrics
Oncology
EMR
Primary Care
Cardiology
Critical Care
Patient Rooms
ICU
ICD-9
Patient Registration
Emergency Room
Neurology
Compassion

EKG
Vital Signs
Product Line
Insurance Verification
Family Practice
Medicaid
Meditech
Front Desk
Infectious Disease
Medication Administration
Tertiary Care
Patient Charts
Patient Demographics
Catheter
Blood Pressure

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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