Membership services coordinator job description

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Membership Services Coordinator. The Membership Services Coordinator is responsible for establishing and maintaining a quality membership base for the facility as well as marketing and promoting for the facility.
Responsibilities
• Develop annual budget with core management team.
• Responsible for articles in monthly newsletter.
• Provide management team with cost/benefit analysis of each program conducted.
• Provide facility tours to prospective members/sales presentations.
• Handle telephone solicitation, prospecting, and other follow-up.
• Complete paperwork for new members.
• Handle membership additions/deletions.
• Develop member retention program.
• Develop promotional materials to generate prospects, member introductory packet, programs within the club, and materials outside of the club.
• Keep reception desk fully appraised of all programming.
• Serve as the Manager on Duty when assigned.
• Tactfully able to communicate and enforce rules with participants.
• Schedule facility usage for rentals and secure adequate staff.
• Keep abreast of industry trends through reading, communication with other clubs, and by attending industry seminars and meetings.
• Attend all scheduled training and meetings as required.
• Meet with supervisor on an established basis.
• Is timely and punctual when reporting to work
• Ensure the desk and surrounding area is safe, clean and orderly.
• Additional duties as assigned
Qualifications
• College degree with a major in communications, business, marketing, or public relations preferred
• Valid C.P.R. certification
• Valid standard First Aid certification
• At least 2 years of experience working at a multi-recreational facility in sports/recreation programming.
• Sales and marketing experience in a service oriented industry
• Effective leadership, promotional and management skills with a strong work ethic
• Possess the ability to prospect new members
• Must exhibit budgeting, organizational, and time management skills
• Ability to work independently.
• Excellent customer service skills
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance
• Able to show initiative and make decisions
• Positive and enthusiastic attitude towards job and facility
• Must be able to trouble shoot and anticipate problems
• Consistently exhibit team spirit promoting a productive environment
• Demonstrate the ability to cooperate and work with others
• Demonstrate consistent integrity, dependability, responsibility and be able to meet deadlines
• Possess effective verbal/written communication and expression
• Be a patient and courteous listener with the ability to show empathy
• Adaptable and flexible under stressful and/or unusual situations
• Ability to stand for long periods
• Awareness of proper body mechanics to prevent injury
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• Ability to lift 25 lbs.
• Normal work hours: varied to include nights, weekends, and holidays
Facility/Job Highlights
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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Addison Group’s client is seeking a Membership Services Coordinator to join their team in Washington DC! The pay-rate is $16-20/hour. This is a contract-to-hire position. This position currently hybrid! The organization offers an excellent opportunity to grow!

Job Description:

• Respond to customer inquiries via phone and email
• Process members and dues
• Provide feedback to customer service supervisors
• Demonstrate expert knowledge of products and services
• Make cross-selling recommendations
• Maintain knowledge of current education materials
• Process payments
• Provide technical and online support to members and customers
• Update the membership database
• Create new accounts in database
• Assist with the processing of new membership applications
• Coordinate with other staff members

Qualifications:

• 3 years of relevant experience, non-profit experience is a plus
• Minimum education of Associate’s degree required or equivalent experience
• Bilingual (Spanish/English) is a plus, open to other languages besides Spanish
• Must be familiar with Membership Databases and Microsoft Office applications
• Ability to work in a fast-paced, collaborative environment
• Must have a strong attention to detail
• Ability to prioritize and meet deadlines
• Must have impeccable communication skills

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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