Merchants Bank of Indiana jobs in Carmel, IN - 92 jobs

Preferred location is Carmel, IN - HQ. The Investor Reporting Analyst will be responsible for ensuring the accurate and completeness of required reporting, remitting and reconciling for the investors (GNMA, FNMA, FHLMC) using servicing system, database and reporting tools. The Investor Reporting Analyst performs these accounting tasks as a part of maintaining residential mortgage loan servicing compliance. Expected Outcomes: The ideal teammate will demonstrate excellent math and Excel skills and enjoy applying those skills in a residential mortgage loan servicing environment with a desire to grow in expertise within the role and department. A successful Investor Reporting Analyst places a high priority on accuracy and attention to detail in adherence with complex mortgage loan servicing and accounting regulations. After one year as our Investor Reporting Analyst, you will know you were successful if you are able to handle the following confidently and independently. Perform initial and monthly required investor reporting in order to remain compliant with investor guidelines. Coordinate with new loan boarding to ensure accurate investor and accounting setup. Track and remit required payments to investors per their set schedules. Work with internal accounting for account reconciliation items including, but not limited to, P&I, T&I, service fee, corporate advances, timing advance and operating account reconciliations. Primary point of contact with investors regarding investor reporting matters. Assist with audit processes and support department audit procedures. Complete general accounting tasks in support of the mortgage servicing department. Requirements What we are looking for… Minimum three years of mortgage servicing investor reporting experience required. Demonstrable knowledge and experience with Ginnie Mae, Fannie Mae, and Freddie Mac investor reporting requirements and regulations required. Excellent Math skills with accuracy and strong attention to detail required. Proficiency using MS Excel, Word, and Outlook. Strong organizational skills. Able to work under and meet strict time deadlines. Strong verbal and written communication skills needed. Experience using report writing software. Crystal Report Writer is a plus. Working knowledge of FICS mortgage servicing software is a plus. About Merchants Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana. Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016-2022). For more information read the entire article here.

First Merchants Bank is seeking an Associate to join our team! This position will partner with the Relationship Managers (RMs) to support the commercial sales strategy, interface directly with clients and lines of business partners, and serve as a key contributor to the structure of commercial business. As part of this role you will: 1. Prepare and provide analytics in support to the commercial sales team. * Interface with client, gather credit and financial information. * Pre-screen and analyze pertinent financial data and Commercial Decision Summary underwriting data. * Prepare Opportunity Memos and other necessary sales presentations 2. Assist with completion of annual review and loan covenant/trigger testing. * Ensure clients are in compliance with all covenants (financial and otherwise). 3. Participate in client meetings with Relationship Manager. Interface with new and existing clients, work through referrals, build client relationship and extend credit within assigned limits. 4. Support Relationship Managers with Treasury/cash management needs and solutions. 5. Monitor loan maturity dates within the portfolio and recommend renewal strategy with the Relationship Manager. 6. Utilize bank reporting tools to ensure progress is documented and tracked, and prepare various scheduled management reports. 7. Support portfolio management, assist with loss prevention, identify risk and work delinquent loans up to 30 days. 8. Assist with projects and developing new or refining existing efficiencies and processes as required. 9. Review and understand credit agreements and all supporting documentation related to the relationship. In addition to the above, the Associate may be responsible for one of the specializations below: Investment Real Estate Banking 1. Direct accountability for loss prevention; determine necessary action to be taken on all loans, includes resolving marginal and delinquent loans. 2. Extend credit within assigned limits to commercial customers. * Interview applicants and obtain information concerning their business needs, abilities and earnings, and assess credit risk. * Review, validate and/or approve letters of credit. * Cross sell opportunities. 3. Coordinate all construction loan draws with clients and direct submission process with internal construction loan administration desk. 4. Support RMs in preparation of quarterly PLU's. To be successful in this role, we require the following: * Bachelor's degree. The following would be a plus: * Bachelor's degree in business, finance, economics, accounting or a related field. * Industry specialization - commercial and industrial, investment real estate, agriculture, dental, veterinarian, corporate or commercial client exposure. * Financial statement review, decision and/or financial modeling experience. First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

First Merchants Bank is seeking a Relationship Manager for our team! This full-time position will focus on providing exceptional customer service by being responsive, knowledgeable, and exceeding customer expectations. Maintaining and building relationships with customers and the ongoing management of client portfolios will be first and foremost for this role. As part of this role you will: * Provide excellent customer service by: * Developing new and nurturing a high number of existing relationships. * Working with applicants and communicating information concerning their business needs as well as assessing credit risk. * Reviewing financials with customers and providing advice as necessary. * Providing additional support and assistance on any requests made to complete or approve requests. * Assisting customers with follow up on action items. * Contribute to operation and bank success by: * Remaining current and updated on developing trends. * Implementing an effective sales and marketing strategy to develop new and existing relationships. * Identifying and developing prospects into meaningful new relationships with yearly goals for income production. * Maintaining compliance on behalf of the organization. * Being directly accountable for loss prevention. * Determining necessary action to be taken on all loans, includes resolving marginal and delinquent loans. * Demonstrate strength in the following areas: * Embracing technology to process and service clients and customers. * Handling a high volume of new and existing relationships. * Communicating effectively and efficiently via virtual interactions. * Understanding and appreciating the value of all size clients. To be successful in this position, we require the following: * Bachelor's degree in business or a related field OR Associate's Degree/two (2) years of college + two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience listed below). * A minimum of one (1) year of commercial banking or related experience. The following would be a plus: * Master's Degree in Business Administration (MBA) * Credit Analyst experience. First Merchants offers the following: * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing bank for our clients, teammates, and shareholders. Our Team: We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging. Apply today to begin your career with us!

First Merchants Bank is seeking a Customer Relationship Representative to join our team! This full time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services that meet the current and future financial needs of bank customers. We support you so you can exceed personal sales and service goals while delivering a meaningful customer experience. As part of this role you will: * Provide excellent customer service by: * Responding to customer requests for banking transactions. * Answering customer inquiries and problems with solutions that meet the customer's current needs. * Continually building customer loyalty and customer advocates. * Contribute to overall banking center operation by: * Balance cash, daily transactions, vault and ATM. * Understanding and ensuring compliance, regulations and reporting. * Following information security policy and verification procedures to protect customer privacy. * Assist with opening and/or closing banking center. * Actively participate in a high performing sales environment by: * Selling bank products, making customer referrals and other activities to support the goals. * Knowing about all bank products. * Participating in daily/weekly meetings and coaching sessions. * Lead and act as an example to others by: * Training, coaching, and guiding staff with operational and sales skills. * Attending and/or completing applicable and required training sessions. * Actively participating in leading the sales and service activities at the Banking Center. * Assisting in banking center operations and ensure policies and procedures are followed. To be successful in this position, we require the following: * High School Diploma or Equivalent. * Minimum of 6 (six) months of experience selling products or services. * Minimum of 1 (one) year of sales, banking and/or related experience. * S.A.F.E. Act Registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). This must be met within 3 (three) months of hire date. * Obtain Notary Public designation. * Ability to multi-task in a fast-paced environment. * In-depth knowledge of products/services offered by the bank (all lines of business). The following would be a plus: * Prior banking experience. * Ability to sell and cross-sell bank products and services. First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

First Merchants Bank is seeking a Lead Commercial Client Support Specialist to join our team! This position serves a critical role as a leader for a team of specialist partners on the Commercial Banking team by driving the successful processing of commercial loan requests and actively supporting portfolio management. Deliver high-impact customer service by efficiently resolving client needs with precision and urgency, ensuring a seamless banking experience. Mitigate operational and reputational risk through strict compliance with established procedures and regulatory standards. Proactively identify and address portfolio needs, contributing to team efficiency and client satisfaction. Actively participate in the initial training, ongoing training and mentorship of Commercial …Support Specialists. To thrive in this role, one must demonstrate adaptability in a dynamic workflow, excel at learning quickly in a fast-paced environment, manage multiple priorities with confidence and consistency, and possess strong leadership skills - ultimately supporting the growth and success of the Commercial support team and the bank's ability to grow market share. Essential Duties and Responsibilities: Lead Commercial Client Support Specialist will perform duties of Commercial Client Support Specialist and Senior Commercial Client Support Specialist in addition to the following: Back up the Manager, Commercial Client Support with reporting, facilitating and participating in meetings and touchbases, and problem resolution. Train and mentor Commercial Client Support Specialists and Senior Commercial Client Support Specialists. Participate in or Lead special projects as assigned by Manager, Commercial Client Support. Coordinate, monitor, and manage duties for assigned region. Monitor portfolio information to minimize delinquencies, exceptions, and customer impact issues. Meet with Relationship Managers and contact clients to assist with collection of items needed and problem resolution. Support commercial sales team to ensure current credit and financial information is obtained as needed and collateral is adequate (loan portfolio exceptions, insurance, and exception tracking). Monitor loan maturity dates within the portfolio and discuss renewal strategy with individual RM; work with CA to initiate renewal process (upcoming maturities). Track past due loans and work with RM to rectify loan delinquencies (delinquent loans). Oversee timely completion of annual review and loan covenant/trigger testing (annual reviews, borrowing base and covenant test monitoring). Provide support to assigned region for general customer service and loan requests/payments/inquiries. Review procedures periodically to ensure accurate documentation of processes. Ensure bank reporting tools are utilized for reporting progress of the region. Serve as lead to proactively identify processes to increase the efficiency and scalability of the line of business. To be successful in this position, we require the following: High school diploma or equivalent (GED). Minimum of three (3) years in a Commercial Client Support role or three (3) years related experience in commercial loan processing, operations, or portfolio support. Notary Public Designation The following would be a plus: In depth understanding of banking regulations and compliance-related areas such as KYC, OFAC, and CIP Experience with banking terminology, commercial lending processes, loan funding Strong analytical and organizational skills, attention to detail, and time management Excellent verbal and written communication skills Proven ability to work independently and multi-task while maintaining collaborative relationships with internal departments Working knowledge of commercial loan structures and related due diligence Proven ability to successfully support complex commercial loans and commercial relationships Working knowledge of Horizon core banking and other FIS applications Superior knowledge of Microsoft Office (Word, Excel, Outlook, Teams) Experience Leading, Mentoring, or Training a team of professionals First Merchants offers the following: Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

As our Personal Banker, you will serve as the primary point of contact for customers, delivering exceptional service and tailored financial solutions. The role focuses on processing transactions, opening accounts, and supporting branch goals while maintaining compliance and operational accuracy. A successful Personal Banker will prioritize accuracy and efficiency in processing account transactions, opening new accounts, performing account maintenance, and handling loan transactions, while fostering strong, professional relationships with customers and collaborating effectively with colleagues. Hours: Monday - Friday, 8am - 5pm. NO SATURDAYS! Full-Time | 40 hours per week Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more. You will know you are successful in this role if you can the following confidently and independently. * Process cash and non-cash banking transactions efficiently and accurately while delivering premier customer service. * Cross sell products and services to meet customer financial needs and identify referral opportunities. * Balance cash drawers daily and reconcile Vault and ATM on a regularly with precision. * Actively contributes to achieving both personal and branch goals. * Adhere to all retail and bank policies, audit and compliance guidelines, and complete required training on time. * Perform other duties and responsibilities as assigned. * Records transactions by logging night/day drops, security checklist, cashier's checks and other special services, preparing currency transaction reports. * Reconcile cash drawers by verifying transactions, counting and packaging currency and coins, reconciling loan coupons, and turning in excess or mutilated currency. * Comply with bank operations and security procedures by participating in all dual-control functions. * Demonstrate a strong work ethic, including neatness and punctuality. * Maintain customer confidence and protect bank operations by safeguarding confidential information. * Provide impeccable customer service and communicate professionally with all clients and colleagues; greet each customer with a friendly smile and positive attitude. * Maintain thorough knowledge of all banking products, services, systems, and procedures. Requirements What we are looking for... * Process cash and non-cash banking transactions efficiently and accurately while delivering premier customer service. * Cross sell products and services to meet customer financial needs and identify referral opportunities. * Balance cash drawers daily and reconcile Vault and ATM on a regularly with precision. * Actively contributes to achieving both personal and branch goals. * Adhere to all retail and bank policies, audit and compliance guidelines, and complete required training on time. * Perform other duties and responsibilities as assigned. * Records transactions by logging night/day drops, security checklist, cashier's checks and other special services; preparing currency transaction reports. * Reconcile cash drawers by verifying transactions, counting and packaging currency and coins, reconciling loan coupons, and turning in excess or mutilated currency. * Comply with bank operations and security procedures by participating in all dual-control functions. * Demonstrate a strong work ethic, including neatness and punctuality. * Maintain customer confidence and protect bank operations by safeguarding confidential information. * Provide impeccable customer service and communicate professionally with all clients and colleagues; greet each customer with a friendly smile and positive attitude. * Maintain thorough knowledge of all banking products, services, systems, and procedures. About Merchants Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana. Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016-2022). For more information read the entire article here. PM20 #BK

First Merchants Bank is seeking a Senior Wealth Manager to join our team! The Senior Wealth Manager requires the ability to deliver comprehensive financial advice and planning to clients and prospects. This individual will collaborate with other team members and clients' external advisors to execute, monitor and adjust plans according to clients' needs. This individual will be responsible for retaining or attaining the status of collaborative center-point for assigned clients through a comprehensive approach, including financial planning, wealth transfer and tax strategies, and in some instances administration of trusts, estate planning and settlement along with other fiduciary duties. The position will also be responsible for retention and expansion of existing relationships and the development of new wealth management business, focusing on Whole Bank Delivery to meet clients' needs. The Senior Wealth Manager may serve as an informal mentor and local subject matter expert to Wealth Managers and Associate Wealth Managers. Essential Duties and Responsibilities: * Ability to provide comprehensive financial advice to sophisticated and/or sensitive Private Wealth relationships * Uphold and advise relationships based upon fiduciary administrative standards * Develop new business and confer with potential customers * Develop relationships with client's other advisors such as attorneys, advisors, consultants, and other financial services providers; become the collaborative center point to provide comprehensive planning and advice * Make recommendations to leadership concerning matters on pricing, operations, and overall relationship enhancement opportunities * Serve as the local mentor for financial planning guidance * Engage in professional development through continuing education, seminars, conferences and related training to promote skill growth and to maintain certifications within guidelines as established by management * Ensure compliance with federal, local and company policies and procedures * Participate in or serve on department and/or bank committees * Complete other assignments and/or projects as directed by management In order to be successful in this position, we require the following: * Bachelor's degree in finance, accounting, management or a related field * A minimum of five (5) years of experience in a wealth manager, financial planner or equivalent role The following would be a plus: * Graduate degree in a business-related field or Juris Doctorate (JD) * Industry related certification(s) i.e. Certified Financial Planner, Certified Wealth Strategist or other recognized designation(s) First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

We have five entities at Merchants Bancorp and our new Senior Internal Auditor will perform procedures for all five, including assisting in the planning of the individual audit areas, acting as “lead” on audit areas, reviewing internal audit work prepared by others, assisting in the training of the internal audit team, maintaining adequate documentation of work performed, and communicate audit testing results to the appropriate personnel. We are still maturing our processes within this area, so we are looking for someone who likes the challenge of building out new processes and procedures. If this sounds like the challenge you need in your career, then Apply TODAY! In one year as our Senior Internal Auditor, you will know you were successful if you… Perform and/or review financial and operational audits in accordance with the internal audit program. Complete the planning of the audit engagements. Review Bancorp's practices and records for compliance with established internal policies and procedures. Develop recommendations for improving internal controls, operating efficiency, and the adequacy of records and recordkeeping. Report audit findings and recommendations to the appropriate management based on the results of regularly scheduled audits, non-scheduled audits, and at any time when issues need to be addressed by management. Conduct follow-up reviews of financial or operational findings noted during audits. Conduct investigations of irregularities discovered by or brought to the auditor's attention. Perform other duties as required, consistent with the goals, objectives, and responsibilities of the Internal Audit Department. Engage in continuous knowledge development regarding the industry's rules, regulations, best practices, tools, techniques, and performance standards Requirements What we are looking for… Bachelor's degree required. Major in Accounting or Finance with a minimum of 3-5 years experience in related auditing positions preferred. Experience in banking or a financial services industry background is preferred. Advanced computer skills in MS Office with the ability to manipulate large amounts of data and compile detailed reports. High attention to detail and excellent analytical skills are required. Excellent verbal and written communication skills are needed as well as maintaining confidentiality required. Must be able to travel to branches and/or the corporate office as needed. CPA or other designation preferred About Merchants Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana. Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016-2022). For more information read the entire article here.

First Merchants Bank is seeking a Customer Care Specialist I to join our team! This position will be a high performing and knowledgeable team member who can identify and respond to the customer's needs and provide an experience that exceeds the customer's expectations. Essential Duties and Responsibilities: * Handle Customer calls and provide accurate, satisfactory answers to queries and concerns. * De-escalate situations involving dissatisfied customer, offering patient assistance and support. * Guide callers through troubleshooting, navigating the company site or using the company's products and services. * Review customer or client accounts and provide updates and information about a variety of subjects. * Collaborate with other team members and leadership to improve customer service. * Actively participate in a whole bank sales initiatives by seeking opportunities to cross-sell bank products, make customer referrals in response to identified customer needs and other activities to support scorecard goals. * Utilize the system to proactively recommend prompted products and service to the customer. * Be knowledgeable of all bank products and support the whole bank by making partner referrals. * Exhibit strong customer service skills and professionalism including: * Strong communication, both written and verbal. * Great active listening skills. * Exceptional interpersonal and rapport building skills. * A patient and empathetic attitude. * Strong time management and organizational skills. * Adaptability and flexibility. * Comfortable working in a fast-paced environment. * Strong computer literacy and phone skills. To be successful in this position, we require the following: * High school diploma or equivalent (GED). * One (1) year of experience in a customer service role. Preferred Requirements: * Experience in banking or financial services. First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

First Merchants Bank is seeking a Senior Horizon Core Deposit Systems & Conversion Analyst to join our team! This position will ensure assigned core banking and related deposit or loan systems bring the expected business value, work reliably well and support organizational growth by providing business analysis and technical support services that ensure products, processes, data conversion, reports and other operational needs are met. As part of this role you will: * Provide application support services of the assigned Deposit or Loan applications, specifically focusing on the core banking Deposit or Loan system and related Deposit or Loan systems. * This includes, but is not limited to, maintaining, troubleshooting, supporting Deposit or Loan systems and ensuring system release levels are kept current. * Develop and understand product and service requirements through information gathering session to determine how the assigned core Deposit or Loan servicing and related Deposit or Loan systems can be utilized to meet company needs. * Partner with application owners, vendors, Deposit or Loan operations and other internal constituents to achieve job objectives. * Gather and assess requirements for software utilization through data analysis, product mapping and interviews. Lead software configuration changes with vendor or other internal teams. * Create data maps and transaction workflow documents showing exactly how required fields of information will be converted. The data mapping forms the technical specification for the integration. Share data maps with vendor and programmers, clients, and others as appropriate to ensure successful conversion. Refine mapping through iterative validation. * Test customized software against customer specific needs, share with customer reports and application specific data that reflects how conversion data will be processed. Review conversion results (reports, balancing, data load, and change) to refine and confirm requirements. Obtain formal results acceptance. * Examine data and reports to make sure conversion is processing correctly, run tests scripts to see how transactions process through the software and verify/validate accuracy of data through the generation of a variety of reports and completion of system reconciliation activities. * Examine client's processes, forms and reports to determine operational needs and document what the software will do and all related processes, forms, reports, etc. to be sued after conversion is complete. * Lead and/or participate in FMB projects as needed (system upgrades, bank integration, etc.). Collaborate with other departments to lead and facilitate the implementation and fulfil the initiative purpose and goal through standard best practice project management techniques. Ensure all aspects of the project are completed. * Document the project needs. * Analysis/options or feasibility research of needs and possible solutions. * Visually map solutions and present in an easy-to-understand manner to get a decision. * Identify, gather, and document technology and/or business solutions requirements. * Complete detailed workflow process mapping. * Develop testing strategies and execute test plan to mitigate deployment risk. * Recommend preferred solutions. * Implements (identify issues and escalate/manage resolution as required). * Develop supporting documentation (process/procedure manuals). * Maintain and manage reporting systems to provide actionable information to drive business decisions. In order to be successful in this position, we require the following: * High School Diploma or equivalent (GED). * A minimum of five (5) years of deposit or loan servicing, operations, line of business or similar experience in the financial industry. The following would be a plus: * Bachelor's degree in computer science, information systems or related field of study. * Similar experience supporting core Deposit or Loan servicing systems (FIS, FiServ, CSI, Jack Henry, etc.). * Commercial bank operations and servicing experience supporting FIS Horizon Deposit or Loan system. * Working knowledge of SQL or other reporting technology. First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

Job Description First Merchants is seeking a Mortgage Loan Closer to join our team! This person will be responsible for the production and complete accuracy of the Closing Disclosure (CD), as well as serve as the final quality control check point prior to an executed closing to ensure accurate and deliverable loan package is properly executed. As part of this role you will: Validate conditions are cleared prior to closing. Validate in compliance with the Truth in Lending (TIL) tolerances, Home Ownership Equity Protection Act (HOEPA) calculations, and the Higher-Priced Mortgage Loan (HPML) calculations. Prepare and balance all tickets to fund the transaction. Validate the loan Annual Percentage Rate (APR) is in compliance and accurately calculated. Obtain, analyze and validate all fees to be included on the CD. Calculate points and fees test for compliance with Qualified Mortgage (QM) regulatory requirements. Produce and validate a deliverable closing package. Review and analyze title work. Work with applicable parties to clear closing deficiencies. To be successful in this position, we require the following: High School Diploma or Equivalent. A minimum of three (3) years of experience closing mortgage loans or related experience. Experience with government and/or conventional loan processing. First Merchants offers the following: Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us! Upcoming Location Change: In 2026 our Detroit Headquarters at 32991 Hamilton Court, Farmington Hills, MI 48334 will be moving to Royal Oak at 400 W 4th Street, Royal Oak, MI 48067.

Job Description First Merchants Bank is seeking a Mortgage Banker to join our team! This position will be responsible for handling prospective customer and existing client mortgage needs. This would include initial consultation, gathering and review of financial information and inputting file into our Mortgage Loan Origination System. The Mortgage Banker will be responsible for discussing client's needs, recommending the best loan products, helping customers put together a complete loan package and working with the underwriting team throughout the loan process. Utilize professional judgement to determine which potential borrowers represent good risk opportunities for the organization. As part of this role you will: Use referral sources to develop mortgage loan business. Build and maintain business relationships within the community. Provide excellent customer service from approval through closing, working closely with loan origination sources to secure and verify all information required for underwriting. Market to and prospect for new referral sources (Realtors, Builders, COI). Develop new and expand internal and external referral sources to grow business. To be successful in this position, we require the following: High school diploma or equivalent (GED). A minimum of two (2) years of experience self-sourcing leads in a financial services environment. Ability to transport self to various locations within assigned region. First Merchants offers the following: Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

Job Description First Merchants Bank is seeking a Marketing Analytics Insights & Reporting Manager to join our team! The Marketing Analytics, Insights & Reporting Manager leads the consolidation of marketing data across platforms to tell clear, actionable data stories that accelerate decision-making, demonstrate progress against KPIs, and close the loop on customer feedback. The role integrates performance analytics (web, social, email/SMS, SEO/SEM, paid media), campaign measurement, and Voice of Customer (VoC) insights to guide strategy, optimize spend, and inform experience improvements-including partnering closely with UX to share behavioral and attitudinal insights. This role blends descriptive, diagnostic, and predictive analytics with benchmarking to communicate what happened, why it matters, and what to do next-core expectations highlighted in current marketing analytics role guidance. It also stands up a scalable VoC practice (collection, analysis, and actioning of feedback from surveys, reviews, support interactions, social listening) to inform roadmap and retention efforts. Essential Duties & Responsibilities: Consolidate and normalize marketing data from web analytics, social platforms, email/SMS, SEO/SEM, paid media, and CRM to establish a single source of truth for performance reporting and optimization. Define and maintain the KPI framework and benchmarks for brand, demand, lifecycle, and experience metrics; tie measures to business outcomes and OKRs in partnership with Marketing and Finance/FP&A. Build and maintain executive and team-level dashboards and reports (weekly/monthly/QBR) and apply data-storytelling techniques so stakeholders quickly grasp what/so-what/now-what. Stand up/run a VoC program aggregating solicited and unsolicited feedback (CSAT/NPS/CES, in-app/site feedback, product reviews, social listening, service transcripts). Apply sentiment/topic analysis to reveal loyalty drivers and friction. Operationalize closed-loop feedback with Marketing, UX, Product, and Service; size impact, recommend fixes, and track adoption and outcomes. Create measurement plans, event schemas, and UTM/naming standards; ensure full-funnel tracking for always-on and campaign activity across paid/owned/earned. (Design the stack recognizing that no single tool covers all analytics needs.) Deliver pre/post analyses, A/B and incrementality testing, and contribution/attribution reads to quantify ROI/ROAS and inform budget reallocation. Communicate findings using storytelling best practices. Partner with UX to share behavioral insights (funnels, heatmaps, session replays) and VoC themes that shape hypotheses, experiments, and design priorities. Collaborate with Finance/FP&A to connect marketing investments to growth, acquisition, retention, and relationship deepening; align on forecasting and performance narratives for leadership. Work with Marketing Ops/IT/Data to govern data quality, documentation (data dictionary), and access/controls; ensure reporting is accurate, timely, and compliant. Evaluate and advise on analytics/VoC and martech tools, integrations, and roadmaps; lead light vendor management and pilots as needed. Coach marketers on interpreting dashboards and applying insights; run recurring insights reviews and share best practices for data storytelling to drive adoption and action. Champion privacy-aware measurement and ethical use of data in collaboration with Legal/Compliance. To be successful in this position, we require the following: Bachelor's degree in marketing, analytics, statistics, business, computer science, or related field A minimum of (5) years of hands-on experience in marketing analytics/insights/reporting with measurable impact on channel optimization and campaign ROI. The following would be a plus: Excellent written and verbal communication skills Strong analytical and problem-solving abilities with the ability to distill complex information into actionable insights Commitment to the mission and values of the organization High degree of integrity, discretion, and professionalism Collaborative and team-oriented approach to partnerships Ability to work independently and thrive in dynamic, fast-paced environments Empathetic and mission-driven, prioritizing relationships built on respect and compassion Demonstrated exceptional organizational, time management, and attention to detail Demonstrated ability to consolidate data across web analytics, SEO/SEM, paid media, social, email/SMS, and CRM; fluency working across multiple tools/platforms Proficiency in dashboarding/visualization (e.g., Power BI) and data storytelling; working SQL/data transformation skills preferred Experience standing up or contributing to VoC programs (survey design, text/sentiment analysis, social listening, closed-loop actioning) First Merchants offers the following: Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

First Merchants Bank is seeking a Bank Protection Fraud Specialist I to join our team! This position performs daily fraud prevention reviews utilizing multiple technology platforms to mitigate fraud exposure for customers and bank. Provide support during incidence responses to ensure timely countermeasures and mitigants are enacted. Assist in fraud case management and work with Bank Protection Management as needed. Essential Duties & Responsibilities: * Demonstrates a basic understanding of fraudulent item identification, financial scams, account compromise, and gains proficiency in the processes used to investigate them. * Review, identify, and investigate fraud committed through electronic/technology channels. These include: * Wires * Remote Deposit Capture * Mobile Deposit Capture * Check and Kite * Online Banking * Falcon Alerts * Debit Card disputes * Works with, and refers more complex cases to, Fraud Investigations team for resolution. * Utilizing the Case Management software, opens fraud cases, provides a clear and concise narrative of the event, updates the case, and assists the lead Investigator as needed. * Interviews and communicates with bank clients regarding potential/actual fraud perpetrated on their accounts and how to avoid fraud in the future. * Communicates and collaborates with consumer and business bankers on fraud identification and mitigations. * Answer the 2-SAFE Hotline and respond to fraud questions, provide assistance, and guidance to bank personnel for all fraud situations. To be successful in this position, we require the following: * High school diploma or equivalent (GED). * A minimum of one (1) year of banking experience, or direct experience in fraud and/or criminology. The following would be a plus: * Associates degree in criminology. First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

Job Description First Merchants Bank is seeking a Commercial Collateral Operations Specialist to join our team! As a service provider to First Merchants Bank's internal and external customer base, our core goal is to support our company's mission of being the most attentive, knowledgeable, and high-performing bank for our clients, teammates, and shareholders. This includes performing a range of commercial collateral requests to support our customers, lines of businesses and our internal department. All tasks are to be performed timely and with accuracy in accordance with Regulatory requirements and departmental procedures. To be successful in this position, one should have a flexibility to shift responsibilities if needed in your daily workflow, be a quick learner, and a seasoned multi-tasker. As part of this role you would: Research commercial loans to identify collateral to be released by reviewing the proper supporting documents and verifying the MAP Authority of the submitter. Review and process commercial collateral requests with accuracy and in a timely manner in accordance with regulatory requirements and within our SLA (service level agreement). Daily assist the team by working within our commercial collateral mailbox to process commercial collateral requests and respond to questions. Prepare commercial collateral releases for recording, filing, terminating, and discharging commercial collateral. Responsible for indexing and imaging supporting commercial documents into OnBase. Process incoming commercial workflow packets. Perform an audit of the stock and bond portfolio on a semiannual basis. Interact with commercial customers and lines of businesses on escalated matters to help correct and provide a resolution. Actively participate in team and department meetings, discussions, special projects, and strategy sessions to support the commercial operations department as a whole. Complete workflow and performance logs daily. Provide backup support for the department and the team as needed. In order to be successful in this position, we require the following: High school diploma or equivalent (GED). A minimum of two (2) years of commercial collateral, commercial loans, commercial documentation, or related commercial experience. The following would be a plus: 3 to 5 years of commercial collateral, commercial loan, or commercial documentation experience. Working knowledge with Horizon core banking system, OnBase system, Simplifile recording system, and Wolters Kluwer Solutions. Proficiency in Microsoft Office with Strong Excel skills. Experience using various government entity recording sites, such as state and local municipalities. First Merchants offers the following: Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

First Merchants Bank is seeking an Escrow Loan Servicing Specialist to join our team! This position will perform a variety of maintenance and transactions to service and support Commercial and Consumer Loans with a focus on Escrow. Tasks are to be performed in a timely manner as deemed critical in accordance with Regulatory requirements and departmental procedures. Essential Duties and Responsibilities: * Support the commercial and consumer loan sales team by extending the FMB mission through responsiveness to internal business partner phone calls, emails, and other communication request methods in a professional, thorough, accurate and timely manner. * Manage escrow accounts for commercial and consumer loans including the collection and disbursement of taxes, insurance premiums, and other required fees related to escrow. * Complete commercial and consumer loan maintenance submitted via workflow to the escrow queue or other authorized channels escalating the issue or resolution when necessary. This would include escrow payments. * Work with third party vendors to manage escrow such as Lereta, Miniter, Hub, insurance agents, taxing authorities, ect. * Assist with testing Core Processing system enhancements. * Open and maintain escrow accounts including preparing and reviewing escrow statements, reconciling escrow, processing surplus refunds, reporting, etc. * Participate in special assignments as assigned. To be successful in this role, we require the following: * High School Diploma or equivalent (GED). * Two years of experience in financial service, loan operations, servicing, or lending. The following would be a plus: * At least 1 year experience working with Commercial and Consumer loan escrow accounts is preferred. First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

Job Description First Merchants Bank is seeking an Associate to join our team! This position will partner with the Relationship Managers (RMs) to support the commercial sales strategy, interface directly with clients and lines of business partners, and serve as a key contributor to the structure of commercial business. As part of this role you will: 1. Prepare and provide analytics in support to the commercial sales team. Interface with client, gather credit and financial information. Pre-screen and analyze pertinent financial data and Commercial Decision Summary underwriting data. Prepare Opportunity Memos and other necessary sales presentations 2. Assist with completion of annual review and loan covenant/trigger testing. Ensure clients are in compliance with all covenants (financial and otherwise). 3. Participate in client meetings with Relationship Manager. Interface with new and existing clients, work through referrals, build client relationship and extend credit within assigned limits. 4. Support Relationship Managers with Treasury/cash management needs and solutions. 5. Monitor loan maturity dates within the portfolio and recommend renewal strategy with the Relationship Manager. 6. Utilize bank reporting tools to ensure progress is documented and tracked, and prepare various scheduled management reports. 7. Support portfolio management, assist with loss prevention, identify risk and work delinquent loans up to 30 days. 8. Assist with projects and developing new or refining existing efficiencies and processes as required. 9. Review and understand credit agreements and all supporting documentation related to the relationship. In addition to the above, the Associate may be responsible for one of the specializations below: Investment Real Estate Banking 1. Direct accountability for loss prevention; determine necessary action to be taken on all loans, includes resolving marginal and delinquent loans. 2. Extend credit within assigned limits to commercial customers. Interview applicants and obtain information concerning their business needs, abilities and earnings, and assess credit risk. Review, validate and/or approve letters of credit. Cross sell opportunities. 3. Coordinate all construction loan draws with clients and direct submission process with internal construction loan administration desk. 4. Support RMs in preparation of quarterly PLU's. To be successful in this role, we require the following: Bachelor's degree. The following would be a plus: Bachelor's degree in business, finance, economics, accounting or a related field. Industry specialization - commercial and industrial, investment real estate, agriculture, dental, veterinarian, corporate or commercial client exposure. Financial statement review, decision and/or financial modeling experience. First Merchants offers the following: Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

First Merchants Bank is seeking a Lead Commercial Client Support Specialist to join our team! This position serves a critical role as a leader for a team of specialist partners on the Commercial Banking team by driving the successful processing of commercial loan requests and actively supporting portfolio management. Deliver high-impact customer service by efficiently resolving client needs with precision and urgency, ensuring a seamless banking experience. Mitigate operational and reputational risk through strict compliance with established procedures and regulatory standards. Proactively identify and address portfolio needs, contributing to team efficiency and client satisfaction. Actively participate in the initial training, ongoing training and mentorship of Commercial …Support Specialists. To thrive in this role, one must demonstrate adaptability in a dynamic workflow, excel at learning quickly in a fast-paced environment, manage multiple priorities with confidence and consistency, and possess strong leadership skills - ultimately supporting the growth and success of the Commercial support team and the bank's ability to grow market share. Essential Duties and Responsibilities: * Lead Commercial Client Support Specialist will perform duties of Commercial Client Support Specialist and Senior Commercial Client Support Specialist in addition to the following: * Back up the Manager, Commercial Client Support with reporting, facilitating and participating in meetings and touchbases, and problem resolution. * Train and mentor Commercial Client Support Specialists and Senior Commercial Client Support Specialists. * Participate in or Lead special projects as assigned by Manager, Commercial Client Support. * Coordinate, monitor, and manage duties for assigned region. * Monitor portfolio information to minimize delinquencies, exceptions, and customer impact issues. * Meet with Relationship Managers and contact clients to assist with collection of items needed and problem resolution. * Support commercial sales team to ensure current credit and financial information is obtained as needed and collateral is adequate (loan portfolio exceptions, insurance, and exception tracking). * Monitor loan maturity dates within the portfolio and discuss renewal strategy with individual RM; work with CA to initiate renewal process (upcoming maturities). * Track past due loans and work with RM to rectify loan delinquencies (delinquent loans). * Oversee timely completion of annual review and loan covenant/trigger testing (annual reviews, borrowing base and covenant test monitoring). * Provide support to assigned region for general customer service and loan requests/payments/inquiries. * Review procedures periodically to ensure accurate documentation of processes. * Ensure bank reporting tools are utilized for reporting progress of the region. * Serve as lead to proactively identify processes to increase the efficiency and scalability of the line of business. To be successful in this position, we require the following: * High school diploma or equivalent (GED). * Minimum of three (3) years in a Commercial Client Support role or three (3) years related experience in commercial loan processing, operations, or portfolio support. * Notary Public Designation The following would be a plus: * In depth understanding of banking regulations and compliance-related areas such as KYC, OFAC, and CIP * Experience with banking terminology, commercial lending processes, loan funding * Strong analytical and organizational skills, attention to detail, and time management * Excellent verbal and written communication skills * Proven ability to work independently and multi-task while maintaining collaborative relationships with internal departments * Working knowledge of commercial loan structures and related due diligence * Proven ability to successfully support complex commercial loans and commercial relationships * Working knowledge of Horizon core banking and other FIS applications * Superior knowledge of Microsoft Office (Word, Excel, Outlook, Teams) * Experience Leading, Mentoring, or Training a team of professionals First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

First Merchants Bank is seeking a Credit Analyst I to join our team! This position will perform credit analysis, underwriting and monitoring of the commercial loan portfolio. As part of this role you will: * Complete accurate, unbiased credit analyses within required timelines and according to standards including cash flow analysis, credit decision summary preparation and credit processes. * Complete credit monitoring functions for designated portfolio including spreading and review of financial statements, borrowing base and covenant testing, marketable securities and leveraged lending monitoring and annual credit reviews. * Assign call codes, NAICS codes, risk grade and risk rating score data accurately. * Review appraisals and real estate evaluations. * Use of financial spreading software, loan system, cash flow analysis and other credit systems and tools * Attend and participate in loan committees as requested. To be successful in this position, we require the following: * Bachelor's degree. The following would be a plus: * Bachelor's degree (or completion within current semester) in accounting, finance, or business. First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!