How to hire a national account specialist

How to hire a national account specialist, step by step

Here's a step-by-step national account specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a national account specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new national account specialist
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The national account specialist hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

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   Hiring the perfect national account specialist also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of national account specialists.

   Type of National Account Specialist	Description	Hourly rate
   National Account Specialist	Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.	$12-34
   Sales Service Coordinator	A sales service coordinator is responsible for leading and overseeing the progress of a company's sales team, ensuring efficiency and customer satisfaction. One of their primary duties is to organize sales and customer data... Show more	$11-27
   Sales/Account Representative	A sales account representative is responsible for managing and responding promptly to customer complaints and queries of clients. They focus on customer concerns and contact prospects... Show more	$18-38

   Show more

2. Create an ideal candidate profile

   Common skills:

   • National Accounts
   • Business Development
   • Customer Expectations
   • Outbound Calls
   • Account Management
   • Process Improvement
   • Conference Calls
   • EDI
   • Customer Accounts
   • Customer Satisfaction
   • Inbound Calls
   • DSO
   • Sales Growth
   • Order Entry

   Check all skills

   Responsibilities:

   • Manage billings to include: communicate and solve issues for bills in error; setup customers for billing EDI and EIP.
   • Manage a portfolio of accounts end to end RFP program execution inclusive of pricing, contracting, process and technology solutions.
   • Administer a high volume of inbound EDI orders for quality and timeliness.
   • Utilize knowledge of state/government funding to implement into the various state-fund and Medicaid contracts.
   • Verify Medicaid eligibility and other health insurance policies, process patient registration, and update patient demographic information.
   • Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information

3. Make a budget

   Including a salary range in your national account specialist job description is one of the best ways to attract top talent. A national account specialist can vary based on:

   • Location. For example, national account specialists' average salary in wisconsin is 43% less than in alaska.
   • Seniority. Entry-level national account specialists 63% less than senior-level national account specialists.
   • Certifications. A national account specialist with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a national account specialist's salary.

   Average national account specialist salary

   $44,370yearly

   $21.33 hourly rate

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   Entry-level national account specialist salary

   $27,000 yearly salary

   Updated December 14, 2025

4. Writing a national account specialist job description

   A good national account specialist job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a national account specialist job description:

   National account specialist job description example

   IMMEDIATELY HIRING!!! - APPLY TODAY!!!
   
   We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.
   
   The National Account Sales Specialist`s role is to provide leadership of the dedicated account service and sales team at the assigned facility; which includes the safe and efficient delivery of quality services that exceed customer expectations. Responsibilities will include but not be limited to:
   
   + Servicing the volume of dedicated business through National Accounts agreements in an effective and efficient manner while balancing customer expectations that assure our readiness to service them. These duties include but not limited to Survey Cost per mile studies, Scrap Tire Analysis and Problem Resolution.
   
   + Soliciting unsold National Accounts.
   
   + Establishing processes and systems that fully address customer requirements.
   
   + Assuring service is performed on time and as specified by the customer.
   
   + Representing the company professionally through team image and service readiness at all times.
   
   + Picking up and delivering customer product.
   
   + Conducting Fleet surveys.
   
   + Maintaining delivery schedules that meet customer needs.
   
   + Managing National Accounts invoice processes.
   
   + Ensuring delivery receipts are completed error free to ensure location's financial returns.
   
   + Exercising proper maintenance of assigned Service Vehicle including appearance as on-board service equipment.
   
   + Complying with DOT regulations including driver's license for class of truck operated.
   
   + Following all driving rules.
   
   + Complying with OSHA regulations and safety requirements.
   
   + Wearing proper PPE, using cages, and following all other safety policies and procedures.
   
   Requirements :
   
   + High School Diploma or GED preferred.
   
   + Associate's Degree or higher desired.
   
   + Prior experience in commercial tire service/repair work with customer interaction.
   
   + Demonstrated ability to work with little supervision.
   
   + Complete understanding of the use and application of all available information systems.
   
   + Thorough understanding of the National Account Process Manual and the competitive nature of the commercial tire industry.
   
   + Demonstrated safe working history and preventative behavioral focus.
   
   + Ability to view complex/conflicting data and identify problems and propose solutions or alternatives.
   
   + Ability to work within a high degree of accuracy under pressure.
   
   + Asset management systems and controls.
   
   + Ability to focus on objectives and goals rather than obstacles and barriers.
   
   + Able to work on multiple projects at the same time.
   
   + Ability to communicate business information through verbal/written communication.
   
   + Contribute to team environment.
   
   + Flexible, able to work extended hours including weekends; limited travel required.
   
   GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYER
   
   Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right national account specialist for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your national account specialist job on Zippia to find and attract quality national account specialist candidates.
   • Use niche websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post a job on free websites.

6. Interview candidates

   Recruiting national account specialists requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new national account specialist

   Once you've found the national account specialist candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new national account specialist. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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