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National program manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Peggy Smith,

Dr. Daryl Green

Below we've compiled a list of the most critical national program manager skills. We ranked the top skills for national program managers based on the percentage of resumes they appeared on. For example, 24.7% of national program manager resumes contained customer satisfaction as a skill. Continue reading to find out what skills a national program manager needs to be successful in the workplace.

15 national program manager skills for your resume and career

1. Customer Satisfaction

Here's how national program managers use customer satisfaction:

Streamlined operations resulting in leading a more productive and responsive sales team which increased customer satisfaction.
Oversee Maintenance Agreements, handling contracted maintenance contractors from negotiating through to customer satisfaction initiatives.

2. Provide Technical Assistance

Here's how national program managers use provide technical assistance:

Provide technical assistance to community organizations.
Work to close out outstanding audit items and provide technical assistance to insure closure.

3. Program Management

Here's how national program managers use program management:

Provided assistance in the presentation of the Pre-Security Assistance-Training Program Management Review, an annual held conference.
Developed program management and implemented processes for consolidation of two national programs.

4. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how national program managers use business development:

Coordinated the Emerging Business Institute during the 2001 National Minority Business Development week.
Full responsibility for contracting and business development within the account.

5. Financial Management

Here's how national program managers use financial management:

Provided financial management and subcontractor oversight including cost estimating, tracking costs and invoice reconciliation.
Coordinate executive level event experiences and execute programs for major pharmaceutical, financial management, automotive and building supply companies.

6. HQ

Here's how national program managers use hq:

Promoted and asked to relocate to Corp. HQ; (declined relocation).
Ensured regular communication between field offices and HQ including submission of required program reports in an agreed upon format.

7. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how national program managers use dod:

Supported the successful deployment and maintenance of standardized financial systems solutions to improve overall business management and compliance with DoD requirements.
Provided management support and technical direction during deployment of nuclear protection systems at one of four DoD military installations.

8. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how national program managers use logistics:

Enabled Transition Team efforts at all levels with equipment, training, and logistics.
Lead multiple college fair events including exhibit space sales, promotions and logistics.

9. SME

The term â€˜small and medium-sized enterprises' is meant to describe businesses of varied sizes who fall below certain limits and targets set by various organizations, such as the World Bank and the UN. SMEs, as they are commonly known, are an important part of any economy and generally, in healthy economies, should vastly outnumber other forms of business, such as multi-level corporations, because they collectively employ more people, pay better, and produce more money.

Here's how national program managers use sme:

Designed and managed this implementation to support curriculum development with SME's while offering open communication and support.
United Nations Development Program (UNDP), Rockwell-Collins, and many domestic and international SME clients.

10. Revenue Growth

Here's how national program managers use revenue growth:

Achieved Top Performer status for Year 2000, attaining 145% of revenue growth quota.
Manage a national program with a yearly 15% year over year revenue growth.

11. Coordinators

Here's how national program managers use coordinators:

Lead and mentored a team of trainers, instructional designers and event coordinators delivering nationwide training.
Facilitate national bi-annual meetings for Board Members, District Directors, and OCOS Coordinators.

12. Training Materials

Here's how national program managers use training materials:

Develop best practices guide, training materials and forms for national use by all MADD field offices.
Created training materials and conducted training classes for all employees on process improvement and new technology.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how national program managers use hr:

Trained by the Deputy Director, HR to review, calculate and authorize medical hardship insurance payments for global UNDP staff.
Work with hospital HR leaders in implementation and tracking of employee engagement best practices.

14. IC

It is an abbreviation for "integrated circuits" and is also called a microelectronic circuit or a chip. It is an assembly of electronic elements combined in a single unit in which devices like transistors, diodes, capacitors are built on semiconductor material like silicon.

Here's how national program managers use ic:

Provide guidance to IC CIO Project Budget staff on the development and execution of the IC CIO Budget.
Review Intelligence Community (IC) element's IT Environment program budgets and budget execution.

15. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how national program managers use law enforcement:

Provided direct developmental oversight and management to numerous Memorandum of Agreement between ICE and state and local law enforcement agencies.
Coordinated training events with State of Illinois, State Police, Mobile Training Units for law enforcement.

What skills help National Program Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a national program manager stand out to employers?

Peggy Smith

Department Chair, Arlington Baptist University

It is my fervent belief (based on research and trends) that the technical skills associated with IT, computer programming, software management, social media specialist, customer relations management (CRM), sales, & marketing will be in high demand particularly as we navigate this new normal world in which we are currently living.

What soft skills should all national program managers possess?

Dr. Daryl Green

Associate Professor of Business, Oklahoma Baptist University

The National Association of Colleges and Employers (NACE) has identified eight competencies associated with career readiness. These soft skills include career management, communication, critical thinking, cultural intelligence, digital literacy, leadership, professionalism, and teamwork. Sadly, most students are not aware of employers' expectation of career readiness competencies. College students who develop these career readiness competencies will be better prepared to compete for future job opportunities.

Do you want to know more?

List of national program manager skills to add to your resume

The most important skills for a national program manager resume and required skills for a national program manager to have include:

Customer Satisfaction
Provide Technical Assistance
Program Management
Business Development
Financial Management
HQ
DOD
Logistics
SME
Revenue Growth
Coordinators
Training Materials
HR
IC
Law Enforcement
RF
Cost Savings

Performance Reviews
Contract Compliance
Contract Negotiations
KPIs
Program Development
DHS
Data Collection
Training Programs
PMO
SharePoint
Event Planning
Account Management
Data Analysis
Ministry
Technical Assistance
Direct Reports
Professional Development

RFP
Sprint
External Stakeholders
PowerPoint
Client Satisfaction
SLA
EPA
IP
Strategic Direction
Business Plan
ROI
K-12
Grants Management
MSP
HSI

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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