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Network operations analyst skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Laura Kier

Below we've compiled a list of the most critical network operations analyst skills. We ranked the top skills for network operations analysts based on the percentage of resumes they appeared on. For example, 9.7% of network operations analyst resumes contained network operations as a skill. Continue reading to find out what skills a network operations analyst needs to be successful in the workplace.

15 network operations analyst skills for your resume and career

1. Network Operations

Here's how network operations analysts use network operations:

Presided over troubleshooting of network operations problems related to customers and identifying appropriate solutions based on root cause analysis.
Facilitated after Action Reviews for Network Operations teams supporting disaster response and recovery with regard to business continuity.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how network operations analysts use troubleshoot:

Coordinated outages with proper personnel to troubleshoot calls and engaged additional resources as needed to resolve service impacting events.
Perform network evaluations and troubleshoot discrepancies while adhering to detailed company protocol.

3. Switches

Here's how network operations analysts use switches:

Isolated, troubleshot, resolved and documented various network issues affecting routers, hubs, switches, servers and communications circuits.
Implemented networks by configuring switches, routers, and a server for the first exercise with our German Signal Battalion counterparts.

4. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how network operations analysts use linux:

Act as the team subject matter expert in support of the Linux application server environment.
Verify that log files are being updated using Linux/Unix based command line.

5. Remedy

Here's how network operations analysts use remedy:

Provide quality, timely and accurate end-to-end support of Remedy ticketing and notifications.
Coordinate approvals from individual business units using Remedy and manual processes.

6. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how network operations analysts use routers:

Produce documentation for installation of remote deployed Cisco routers.
Selected to replace the VSAT backup with DSL connection and Cisco 1721 routers resolution related to zoning issues in metro locations.

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7. NOC

NOC technicians supervise complex network elements that are responsible for network management. Daily they provide troubleshooting services while maintaining servers, networks, and telecom equipment of an organization. These technicians are the core support system of an IT function as they monitor administer, fix, and maintain client networks.

Here's how network operations analysts use noc:

Established comprehensive procedures for daily NOC operations encompassing basic operations and troubleshooting procedures.
Created and managed training manuals for new NOC techs and lower level technicians on over 20 pieces of equipment and processes/procedures.

8. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how network operations analysts use technical support:

Provide engineering, technical support, supervision and formalized training to operators, field technicians/engineers and other MIS personnel.
Provided reliable technical support with no direct supervision and monitoring internal platforms.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how network operations analysts use customer service:

Collaborated and developed relationships with global, regional and local operations, business and IT stakeholders across Customer Services.
Motivate individuals and teams to provide exceptional customer service.

10. TCP/IP

Here's how network operations analysts use tcp/ip:

FTP transmissions and TCP/IP connections verified, checked and restarted.
Versed in Internet Protocols to include TCP/IP, HTTP, DNS and SMTP.

11. ITIL

Here's how network operations analysts use itil:

Manage incidents with ITIL v3 skills for all production problems for enterprise service that are monitored by Network Operation Center.
Earned my Foundation Certification in ITIL.

12. Network Infrastructure

Here's how network operations analysts use network infrastructure:

Trained co-operative education students in level 1 troubleshooting, day to day operations and network infrastructure and technologies.
Assisted enterprise level customers with software and network infrastructure including router/switch configurations and VPN setup.

13. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how network operations analysts use vpn:

Designed business solutions based on the following services: VPN, Managed Services, Hosted Application Servers, VoIP and Messaging.
Assisted 300 internal clients with technical issues including email, security, network access, virus infection, and VPN connectivity.

14. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how network operations analysts use dod:

Supported intelligence, Special Operations community, clandestine efforts, and SIGINT operations with specialized DoD signature reduction activities.
Led several subordinates in training to achieve IAT Level II (CompTIA Security+) to satisfy DOD 8570.1 certification requirements.

15. SolarWinds

Here's how network operations analysts use solarwinds:

Investigated service interruptions through the use of various network management tools, including SolarWinds Orion, and in house developed applications.
Monitored WAN infrastructure with SolarWinds, RDP, SCOM, HPSIM, and Idera to identify and resolve issues.

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What skills help Network Operations Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What network operations analyst skills would you recommend for someone trying to advance their career?

Laura Kier

Network Design and Administration Instructor

Computer Networking is a dynamic field with a wide variety of opportunities in many different industries. Some skills that will be more important in general are skills in software defined networking and automation. Skills in the DevOps field will be necessary, as well as skills leveraging AI tools. Cybersecurity is always important and using AI tools to enhance security and monitoring is necessary.

Do you want to know more?

List of network operations analyst skills to add to your resume

The most important skills for a network operations analyst resume and required skills for a network operations analyst to have include:

Network Operations
Troubleshoot
Switches
Linux
Remedy
Routers
NOC
Technical Support
Customer Service
TCP/IP
ITIL
Network Infrastructure
VPN
DOD
SolarWinds

Juniper
Incident Management
Unix
Network Equipment
Network Devices
SharePoint
Lan
Telecommunication
VoIP
Windows Server
OSPF
SQL
Network Performance
Citrix
BGP

Trouble Tickets
EIGRP
Network Systems
Network Troubleshooting
Problem Resolution
NetCool
Provisioning
Encryption
VMware
DNS
Remote Troubleshooting
DHCP
SNMP
Fault Isolation
Network Problems

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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