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Network operations manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Karen Kus,

Nina Woodard

Network operations manager example skills

Below we've compiled a list of the most critical network operations manager skills. We ranked the top skills for network operations managers based on the percentage of resumes they appeared on. For example, 16.8% of network operations manager resumes contained network operations as a skill. Continue reading to find out what skills a network operations manager needs to be successful in the workplace.

15 network operations manager skills for your resume and career

1. Network Operations

Here's how network operations managers use network operations:

Coordinate Network Operations activities in Kentucky with President of Kentucky Division as the personal representative of General Manager - Network Operations.
Network Operations Manager Collaborated with COO and key stakeholders to identify business initiatives and define long term enterprise strategies.

2. Project Management

Here's how network operations managers use project management:

Coordinate with DISA NS2 leadership to develop operational strategies, project management coordination, customer support matrix and reporting portfolios.
Performed project management duties including scope development, scheduling, resource acquisition and allocation, reporting and budget management.

3. Network Infrastructure

Here's how network operations managers use network infrastructure:

Evaluated and monitored the reporting of Navy network infrastructure performance through trend analysis using various applications directly supporting fleet operations worldwide.
Key Accomplishments Network Infrastructure * Migrated network infrastructure from a Token-Ring topology to an Ethernet topology utilizing Cisco technologies.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how network operations managers use customer service:

Maintained superior customer service in all buildings, which included installation and removal of telecommunication equipment on a daily basis.
Developed and implemented an ITIL customer service platform to serve the organization in every aspect of continual service improvement.

5. Switches

Here's how network operations managers use switches:

Modified switches, routers, and hub configurations ensuring optimum network performance for classified and unclassified data infrastructure.
Designed switched architecture utilizing Cisco Catalyst switches.

6. NOC

NOC technicians supervise complex network elements that are responsible for network management. Daily they provide troubleshooting services while maintaining servers, networks, and telecom equipment of an organization. These technicians are the core support system of an IT function as they monitor administer, fix, and maintain client networks.

Here's how network operations managers use noc:

Developed the NOC Interdepartmental weekly meeting agendas to facilitate the interaction with others departments and vendors.
Managed the NOC Operations Certification Facility leading to certification of new technologies enhancing the customer experience.

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7. ITIL

Here's how network operations managers use itil:

Apply ITIL best practices in Change Management, Incident Management and Problem Management initiatives and regularly reviewed processes for ongoing improvement.
Managed project-engineering team, supporting architectural design/redesign and infrastructure configuration changes, following strict ITIL 1 process plan.

8. Lan Wan

Here's how network operations managers use lan wan:

Managed all networks, LAN WAN.

9. Network Services

Here's how network operations managers use network services:

Acquired additional responsibility when Network Services was restructured to include Highlights and its subsidiaries cloud hosted support website architecture.
Fostered a work environment emphasized by teamwork and communication across all network services and functions

10. Network Performance

Here's how network operations managers use network performance:

Provided network design support for new installations/upgrades and utilize network analyzers to isolate network performance and connectivity issues.
Monitor and optimize network performance and assure network security in a high availability environment.

11. Level Agreements

Here's how network operations managers use level agreements:

Provided daily operational direction and oversight in meeting committed Service Level Agreements (SLA) and monitoring key performance indicators.
Developed and reviewed monthly/yearly internal and external departmental metrics utilized by senior management to measure service level agreements.

12. Network Security

Here's how network operations managers use network security:

Lead network security planning and implementation of appropriate technologies and processes to comply with requirements for protecting sensitive and classified information.
Maintain network security in accordance with current network security polices and address any network security concerns with higher management.

13. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how network operations managers use disaster recovery:

Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures.
Led Business Continuity Planning for IT business unit, executing off-site disaster recovery plan including composing processes and procedures.

14. VoIP

Here's how network operations managers use voip:

Designed and implemented an upgraded infrastructure topology in order to support a Cisco VoIP deployment.
Performed as Project Manager for the enterprise VoIP Unified Communication implementation.

15. Lan

Here's how network operations managers use lan:

Implemented the first LAN at the college, which was later extended from the labs to include the entire campus.
Lead contributor in the LAN stabilization and assisted with the new Point of Sale application using JAVA and C++.

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What skills help Network Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on network operations manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What network operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young network operations managers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

What technical skills for a network operations manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all network operations managers possess?

Ravi Nath Ph.D.

Professor, Creighton University

Good communication skills, both written and oral, always serve well. Unless a graduate is able to effectively communicate and share their ideas and thoughts with others, their technical skills alone will not be sufficient in having a rewarding professional career.
The ability to successfully adapt to changing environments is also pivotal as the half-life of technology is quickly shrinking.
I will also add "resiliency' to this list of soft skills. Recovering from setbacks and quickly getting back on your feet has become a mantra particularly in the tech fields such as MIS and Data Science.

Do you want to know more?

List of network operations manager skills to add to your resume

The most important skills for a network operations manager resume and required skills for a network operations manager to have include:

Network Operations
Project Management
Network Infrastructure
Customer Service
Switches
NOC
ITIL
Lan Wan
Network Services
Network Performance
Level Agreements
Network Security
Disaster Recovery
VoIP
Lan
Technical Support

DOD
Slas
TCP/IP
BGP
Network Equipment
Direct Reports
VPN
Juniper
Center Management
Network Issues
Linux
MPLS
Capacity Planning
OSPF
SQL
Network Devices

DNS
Network Support
Performance Reviews
Cisco Asa
Ethernet
SharePoint
PC
MTTR
Network Connectivity
VMware
Problem Resolution
RF
Network Troubleshooting
DHCP
Data Centers
Unix

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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