Night auditor and night manager job description

We are hiring at Part Time Night Auditor/Manager on Duty at $17 per hour!
Possibility of FT status if willing to work AM and/or PM shifts as well!

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:

Processing credit card transactions and other (restaurant, events, lounge) for the day

Handling phone system, transferring calls, reservations, etc.

Verify, balance and review hotel room availability

Perform Check-in and Check-out procedures

Administer guest payment policies and look for errors from the day shifts

Prepare folios for the morning departing guests

Maintain overall lobby appearance.

Be versed in all hotel emergency procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

A & R Hospitality Group is looking for a Night Auditor who can provide outstanding customer service and always maintains a positive attitude.
About A&R Hospitality Group:

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at www.anrgroup.com.

The Night Auditor works at the front desk of the hotel and provides service to hotel guests and clients. The Night Auditor greets and checks in arriving guests and checks out departing guests. The Night Auditor provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit.

We are in search of qualified candidates who can excel at the following:
•Always maintain a professional appearance
•Register all incoming guests and ensure all pertinent information is obtained
•Assist in other departments as needed
•Address and resolve guest complaints in a timely manner
•Block incoming reservations based on guest requests and room availability
•Block arriving reservations of all groups
•Maintain cleanliness of the back office and front desk area
•Anticipate guest needs to have superior guest service
•Maintain confidentiality and security of proprietary company information and guest information •Perform a nightly audit according to brand and A&R standards

A&R benefits include:
•Competitive pay
•Paid vacation time
•Hotel discounts
•Employee Assistance Program
•Paid training
•Medical/Dental/Vision Insurance
•Supplemental Insurance Available
•Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Destination Hotel brand is a diverse portfolio of sophisticated properties and experiences that provide guests the opportunity to discover new places and immerse in 'local life.'

By empowering our people to build organic connections to their communities, provide warm, personal service, and create engaging moments for the people that they know best, we deliver experiences that both celebrate individuality and build a shared sense of community for the like-minded guest.

A luxury California resort in an idyllic mountain setting, Resort at Squaw Creek rests at the base of Squaw Valley, which is the site of the 1960 Winter Olympics, and is just minutes from North Lake Tahoe. Our AAA Four-Diamond resort offers ski-in/ski-out access to Squaw Valley | Alpine Meadows. Squaw Creek's dramatic lobby, with its floor-to-ceiling windows, overlooks a cascading waterfall and the breathtaking Sierra Nevada Mountains.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Night Audit Manager is responsible for the oversight of specific night audit duties as well as oversees the front office during the overnight shift. This includes oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development, and scheduling.

_Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards._

_When applying for a position at Hyatt, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences._
**Qualifications:**

+ A true desire to satisfy the needs of others in a fast paced environment

+ Refined verbal and written communication skills

+ Minimum of one year previous front office supervisory experience preferred

+ Ability to work a flexible schedule

+ Passion to deliver exceptional guest service

**_Why work at Resort at Squaw Creek?_**

+ Free meals in our Colleague Café

+ 50% discounted meals at property food service areas

+ Discounted and Free Room Nights at any Hyatt Globally

+ Medical, Dental and Vision Insurance

+ Retirement Savings Plan

+ Excellent training and professional development

+ Opportunities to work around the world with Hyatt Hotels and Resorts

+ Discount Ski Pass

+ Complimentary Golf

+ Complimentary Parking

+ Wellness/Tuition Reimbursement

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

**Primary Location:** US-CA-Olympic Valley

**Organization:** Resort at Squaw Creek

**Pay Basis:** Yearly

**Job Level:** Full-time

**Job:** Accounting/Finance/Tax


Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.