Office manager/customer service job description

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our ELKHORN insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Michael Ramm-Farmers Insurance Agency we pride ourselves on our outstanding insurance products and customer service.
Benefits



Base Salary with CommissionsÂ
Career Development & Growth
Team Building Activities
Performance Bonuses



Responsibilities



Handle all incoming claim calls from customers. Complete Evidence of Insurance requests. Document each customer contact in eAgent. Immediately greet all customers, entering the office, in a friendly and helpful manner. Treat each customer contact as a cross and up-sell opportunity including financial products. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Return all phone messages promptly. Thoroughly understand and follow all underwriting, rating and compliance requirements. Maintain knowledge of new products. Generating insurance quotes. Provide exceptional customer service. Be outstanding at relationship building. Maintain client relationships with follow up phone calls. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.



Requirements



Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Be a great self-starter with a sense of urgency. Excellent Communication/interpersonal skills. A Property & Casualty license is preferred but will train good individual. Be a great self-starter with a sense of urgency. Must have ability to multi-task. A Property & Casualty license is preferred but will train good individual. Career minded vision.

Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by key magazines among their "Franchise 500," Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities :


Receive incoming calls and web generated leads in a professional and courteous manner Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions


Job Requirements
:


Minimum three years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Fluent in English, Spanish speaking helpful


Benefits
: Benefits package varies by location


We are actively interviewing for this position - Apply today and our hiring manager will follow-up!


At Mr. Electric®, you don't just work amongst fellow expert electricians. You learn from them, too. We're big on collaboration, sharing expertise and making each other better. That, plus a competitive salary and the chance to work with a brand with over 23 years of excellence, makes working for an independently owned and operated Mr. Electric® franchise a great career move.


Notice


Mr. Electric LLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Electric LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.


*Acknowledgement


I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Job Title: FRONT OFFICE/CUSTOMER SERVICE

*Location: Oakland, CA*

Do you like working in the automotive field?

Can you handle customer calls, taking customer orders and learning new things?

Do you like to see things through, from beginning to end?

Do you want to see a raw product and find out what it looks like at the end of a finishing process?

We have an opening in our office for an automotive parts counter assistant.

We work Monday through Friday. *NO Weekends*.

We offer a competitive pay rate for the position available.

We are dedicated to our customers and to the work we do. We strive to be the best and we expect the same from our employees.

Can you handle these requirements? We expect nothing more than 100%.

Showing up on time every day is an absolute must. We are a small group and we need someone we can count on day in and day out. You will be expected to occasionally lift 40lbs or more

About our company:

We are the leader in the wheel remanufacturing process, we are nationwide with 6 locations from Coast to Coast. We have repaired over 100,000,000 wheels since 2001. We have more than 50,000 wheels in stock and ship nationwide. We work 24 hours a day and offer our customers that 24 hour turnaround for wheel repair. We deliver to the whole Bay Area and are now in the Sacramento area as well. We are known all over the country and our reputation for the Bay Area is increasing. We are a very tight company and we treat each other like family.

Let us know if you are interested in becoming a part of our family. We are seeking that person soon.

Please submit your application with resume for immediate attention.

\*\*Veterans are encouraged to apply.\*\*

*Benefits*

Benefits package from day 1 to include medical, dental and vision, 401k, paid holidays, and Paid Time Off.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

Ability to commute/relocate:
* Oakland, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location