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Office manager/marketing assistant skills for your resume and career
15 office manager/marketing assistant skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Enhanced customer service satisfaction by implementing phone order system for shipping and accounts receivables.
- Scheduled appointments and provided excellent customer service and support.
2. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Performed all Marketing administrative, payroll and office management functions, including maintaining confidential personnel files.
- Supervised and trained assistants in payroll and supply management.
3. Financial Statements
A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.
- Reviewed ROI and financial statements with dealer principals, advised them on marketing initiatives, inventory control, and co-op advertising.
- Assist Accountant in maintaining accurate and up-to-date records of invoices, financial statements, and check deposits through Peachtree accounting software.
4. Client Database
- Managed client database program and other software.
- Maintained website and client database.
5. Press Releases
- Collaborated with PR consultant gathering information and specifications for press releases and marketing materials, as well as editing and proofreading.
- Write, distribute and track media coverage of company press releases, and add them to company website.
6. Facebook
- Make social updates for clients daily via Facebook and Twitter.
- Maintain and helped develop the company Facebook page.
7. Travel Arrangements
- Provide professional support to company president: Prepare complex travel arrangements.
- Recorded meeting minutes, scheduled and maintained appointments made travel arrangements.
8. Event Planning
- Assisted with all aspects of Marketing and event planning including promotional events, magazine spreads, photo shoots and public relations.
- Utilized previous experience in reporting and event planning/coordination to oversee planning for an annual 200+ attendee award event.
9. Trade Shows
- Maintained client lists and leads from various promotions, coordinated trade shows, handled commission/quality complaints and maintained warehouse inventory.
- Coordinated company trade shows, printing and distribution of marketing materials, corporate events and sales travel.
10. PowerPoint
- Assisted Relationship Marketing Manager with compiling client presentations using PowerPoint
- Created Tracking System for gas contracts* Review expenditures and new accounts of Sales Reps* Prepared presentations in MS PowerPoint.
11. Office Operations
- Managed corporate office operations for biotechnology start up.
- Managed all marketing department office operations.
12. HR
HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.
- Assisted in the HR processes including interviewing, managing, coaching, and terminating employees.
- Developed HR recruiting plan for new subsidiary in GuangZhou.
13. Office Management
- Provided general office management, administrative and technical support for Principals and Staff of Architecture firm.
- Address employees queries regarding office management issues
14. Office Equipment
- Negotiated contracts for office equipment leasing.
- Managed ordering of all office supplies and maintaining office equipment.
15. Twitter
- Composed social media campaign and created twitter account to expand company s brand/industry recognition.
- Researched social media options and advised on Facebook and Twitter postings and frequency
What skills help Office Managers/Marketing Assistant find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on office manager/marketing assistant resumes?
Associate Professor, University of Illinois at Urbana-Champaign
These are not new or surprising skills and competencies, but students will need to be able to show evidence for or illustrate their competence.
In our field, just having "a soft heart" is not really enough; students need to demonstrate that they are "tough minded" and can get things done.
What soft skills should all office manager/marketing assistants possess?
Mary Norman
Lecturer of Marketing, University of North Georgia
-Teamwork
-Problem solving
-Adaptability
-Creativity
-Positive attitude
-Motivation / Assertiveness
-Honesty
What hard/technical skills are most important for office manager/marketing assistants?
Mary Norman
Lecturer of Marketing, University of North Georgia
-Knowledge of key marketing tools and analytics:
-Social media tools like Hootsuite, Google analytics, etc.
-Design tools like Canva, Photoshop, Illustrator
-Email and Survey tools like Mailchimp and Survey Monkey
-SEO Tools like Google Ads
-Digital/Social Media Marketing Skills in the following areas:
-Email marketing
-Search Engine Marketing and Search Engine Optimization (SEM/SEO)
-Email marketing
-Content marketing - ability to create content for social media and additional formats like blogs, etc.
-Social Media marketing through top platforms: i.e., Facebook, Twitter, Instagram, TikTok, LinkedIn, etc.
-Data Analysis - mining insights into customer behavior based on website and social media analytics
-Trendwatching / Consumer insights
What office manager/marketing assistant skills would you recommend for someone trying to advance their career?
Professor and Chair, Bethel University
What type of skills will young office manager/marketing assistants need?
Thomas McCreight
Associate Professor, Loyola University Maryland
What technical skills for an office manager/marketing assistant stand out to employers?
Analytical and Critical Thinking. Employees with these competencies recognize there may be more than one valid point of view or one way of doing things. They evaluate an issue or problem based on multiple perspectives, while accounting for personal biases. They are able to identify when information is missing or if there is a problem, prior to coming to conclusions and making decisions.
Applied Problem Solving. People with this skill recognize constraints and can generate a set of alternative courses of action. They are able to evaluate alternatives using a set of criteria in order to select and implement the most effective solution and monitor the actual outcomes of that solution. They are also able to recognize there may be more than one valid point of view or course of action.
Ethical Reasoning and Decision Making. Workers trained with these competencies can assess their own moral values and perspectives as well as those of others. They are able to integrate those values and perspectives into an ethical framework for decision making. They consider intentions and anticipate the consequences of actions, both at the personal and social levels, and understand the ethical principles that apply to a situation before making decisions.
Innovation and Creativity. People with these competencies challenge existing paradigms and propose alternatives without being constrained by established approaches or anticipated responses of others. They bring their knowledge, skills, abilities, and sense of originality to the work that they do. They are willing to take risks and overcome internal struggle to expose their creative self in order to bring forward new work or ideas.
Digital Literacy. People with this competency have expertise in evaluating sources of information for accuracy, relevance, purpose, and bias. They respond quickly and creatively to emerging communication technologies and to the changing uses of existing technologies. They recognize how the basics of effective communication persist as the technological landscape evolves and changes while also recognizing the opportunities created for new and innovative approaches to get a message across.
Engaging Diversity. This competency makes employees understand that diversity provides a broader perspective, giving an organization a wider range of options toward resolving challenges. Such employees have the ability to see others points of view and recognize that only seeing things through one’s own culture and experiences is an impediment to achieving goals. They possess the cultural humility to acknowledge their own biases and to manage the conflicts that are inevitable in an increasingly diverse world.
Active Citizenship and Community Engagement. Employees with this competency understand that creating change and opening paths to new futures starts with the active participation of citizens in their local communities and even spans globally. They actively engage with their communities, because they know that their contributions impact the community and that their engagement with the community in turn shapes them. Through coursework, participation in service-learning projects, and volunteering, they have developed and fine-tuned their awareness of social and cultural differences, of the dynamics and needs of the local as well as global communities and are active citizens who engage with their communities to find new futures.
Teamwork and Leadership. Employees who possess this ability are able to both lead and be a part of a cohesive group. They understand their roles and responsibilities within a group, and how they may change in differing situations. They are able to influence others as leaders or as contributing members and have the willingness to take action. They leverage the strengths of the group to achieve a shared vision or objective. They effectively acknowledge and manage conflict toward solutions.
Oral and Written Communication. Employees with these vital skills have the ability to intentionally engage with various audiences to inform, persuade, and entertain. They are able to demonstrate their proficiency and expertise in various means of oral and written communication. They can create effective relationships with an audience as they keep in mind the needs, goals, and motivations of all involved. They are able to ensure that the communication they create is functional and clear to achieve a desired outcome.
List of office manager/marketing assistant skills to add to your resume

The most important skills for an office manager/marketing assistant resume and required skills for an office manager/marketing assistant to have include:
- Customer Service
- Payroll
- Financial Statements
- Client Database
- Press Releases
- Travel Arrangements
- Event Planning
- Trade Shows
- PowerPoint
- Office Operations
- HR
- Office Management
- Office Equipment
- Real Estate
- Scheduling Appointments
- Market Research
- Expense Reports
- Sales Reports
- Promotional Materials
- QuickBooks
- Adobe Photoshop
- Proofread
- Office Procedures
- Business Development
- Client Relations
- POS
- Inventory Control
- Media Management
- Direct Calls
- MLS
- Sales Presentations
- Telephone Calls
- Meeting Minutes
- Social Media Sites
- Product Development
- Business Cards
- General Administrative Support
- Bank Deposits
- Administrative Functions
- Vendor Relations
- Multi-Line Phone System
- Promotional Events
- Customer Database
- Conference Calls
Updated January 8, 2025