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Office manager/technician skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical office manager/technician skills. We ranked the top skills for office managers/technician based on the percentage of resumes they appeared on. For example, 22.2% of office manager/technician resumes contained patients as a skill. Continue reading to find out what skills an office manager/technician needs to be successful in the workplace.

15 office manager/technician skills for your resume and career

1. Patients

Here's how office managers/technician use patients:

Educated patients on physical therapy activities and any modifications of exercises according to the treatment plan.
Scheduled patient appointments, obtained insurance authorizations, processed insurance forms and invoiced patients for payment.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office managers/technician use customer service:

Oversee all phases of Customer Service Department for Municipal Infrastructure and Rehabilitation products including Cured in Place Pipe Manufacturing Facility.
Provided customer service and administrative support from completing invoices to managing customer interactions on a daily basis.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how office managers/technician use patient care:

Implemented new organization within office; expediting thorough patient care and optimizing payroll hours.
Provided exceptional patient care, while continuously maintaining patient confidentiality.

4. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how office managers/technician use scheduling appointments:

Managed daily operations (scheduling appointments, processing payments, and assisting with merchandise sales.)
Provide business administration including: multi-phone lines, scheduling appointments, staff scheduling, billing, accounts receivables and collections.

5. Financial Reports

Here's how office managers/technician use financial reports:

Ensured timely execution of financial reports, cash management, project evaluations and other related activities.
Prepared and executed monthly billing statements, bank deposits and financial reports.

6. Office Operations

Here's how office managers/technician use office operations:

Manage front-office operations to maximize patient satisfaction, maintenance of medical records and verification of benefits.
Organized and coordinated office operations and procedures to ensure safety, effectiveness, and efficiency.

7. Front Desk

Here's how office managers/technician use front desk:

Manage a rehabilitation/functional fitness staff, front desk, billing/insurance, certified technicians and massage therapy.
Started as front desk administrator and quickly moved up to Technical Recruiter.

8. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how office managers/technician use windows:

Provided solitary support for Windows NT network of approximately 50 workstations.
Experience with Windows XP, Windows 7, Windows Server 2003 - 2008 and other Windows based network application solutions.

9. Insurance Verification

Here's how office managers/technician use insurance verification:

Performed insurance verification and billing.
Worked with Private Practice Optometrist as a technician, scheduled patient exams, insurance verification, medicare and billing.

10. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how office managers/technician use human resources:

Developed department from one person office management into two functional departments (Accounting and Human Resources).
Filed and forwarded test results to human resources departments, Department of Justice and attorney offices.

11. Computer System

Here's how office managers/technician use computer system:

Implemented and improved patient recall system and implemented use of computer systems within facility.
Manage and process bi-weekly payroll for 100 salaried/hourly/commissioned employees using ADP computer system.

12. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how office managers/technician use troubleshoot:

Configured and installed desktop PC'S, resolved hardware/software issues, troubleshoot connectivity issues, and insure user satisfaction.
Used remote software, VNC and went to several locations to troubleshoot employee hardware and software issues.

13. Office Management

Here's how office managers/technician use office management:

Provided office management functions including administrative, travel, computer support, programmatic planning and operational coordination tasks.
Budget Management-Assisted office management by providing travel, personnel, and equipment cost estimates for creating anticipated budgets.

14. Office Equipment

Here's how office managers/technician use office equipment:

Maintained office equipment, assigned and monitored clerical and secretarial functions, recruited and selected office staff.
Managed and renewed maintenance agreements of office equipment.

15. QuickBooks

Here's how office managers/technician use quickbooks:

Managed daily customer invoicing, service calendar, accounts receivable/payable, and account reconciliations in QuickBooks.
Acquired advance knowledge in QuickBooks accounting software

What skills help Office Managers/Technician find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of office manager/technician skills to add to your resume

The most important skills for an office manager/technician resume and required skills for an office manager/technician to have include:

Patients
Customer Service
Patient Care
Scheduling Appointments
Financial Reports
Office Operations
Front Desk
Windows
Insurance Verification
Human Resources
Computer System
Troubleshoot
Office Management
Office Equipment
QuickBooks
Customer Complaints
Insurance Claims

Vital Signs
Inventory Control
Office Procedures
Catheter
Bank Deposits
Medical History
EKG
Surgical Procedures
EMR
Visual Fields
Hippa
Accounts Receivables
Patient Appointments
Patient Charts
Insurance Billing
PowerPoint
Service Calls

HIPAA
Exam Rooms
Test Results
Medical Billing
Travel Arrangements
Patient Scheduling
Office Policies
Patient Accounts
Expense Reports
Customer Support
Medicaid
Software Issues
LAN
A/P
Autocad

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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