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Operations/quality manager skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
Dr. Timothy Edwards,
Casey DeRoo Ph.D.
Operations/quality manager example skills
Below we've compiled a list of the most critical operations/quality manager skills. We ranked the top skills for operations/quality managers based on the percentage of resumes they appeared on. For example, 7.3% of operations/quality manager resumes contained continuous improvement as a skill. Continue reading to find out what skills an operations/quality manager needs to be successful in the workplace.

15 operations/quality manager skills for your resume and career

1. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how operations/quality managers use continuous improvement:
  • Provided ongoing resolution of product quality issues and pushed for continuous improvement and standardization of best practices across multiple nutritional plants.
  • Directed strategic initiatives to develop, sustain and promote continuous improvement of defined process and procedures constructed during new business development.

2. Project Management

Here's how operations/quality managers use project management:
  • Conduct project management audits to evaluate adherence to internal PMI based project management methodology and identify and coach troubled projects.
  • Created project management based processes and tools to mitigate operational disruption during vendor transitions into the airport operations.

3. Corrective Action

Here's how operations/quality managers use corrective action:
  • Collected and analyzed supplier and manufacturing data in order to identify critical issues and drive closed loop corrective actions.
  • Collaborated with Operations business partners to develop corrective action plans at the individual, unit and executive inquiry levels.

4. Quality Operations

Here's how operations/quality managers use quality operations:
  • Developed the first Quality Operations Department within the Rochester facility.
  • Coordinated quality operations for sourcing and development of power tool products from buyout suppliers for Bosch Power Tool business units worldwide.

5. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how operations/quality managers use quality standards:
  • Design and institute quality assurance guidelines while ensuring all quality standards are aligned with business objectives.
  • Developed and implemented quality control inspection and sampling techniques to assure products meets quality standards.

6. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how operations/quality managers use oversight:
  • Provided oversight and direction of three direct reports within the Facility Support Quality group.
  • Render expert oversight to the daily operations of Shanghai fabrication shop.

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7. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how operations/quality managers use sigma:
  • Contributed on Six Sigma project team for design and development of new General Electric enterprise-wide computer system.
  • Full implementation of Lean Manufacturing and Quality/Process procedures and ES&H EPA compliance procedures by Six Sigma Methodology and training.

8. ISO

Here's how operations/quality managers use iso:
  • Implemented and managed ISO quality program and interfaced with entire operation managing, measuring and improving operational and departmental objectives.
  • Assisted in developing policies and procedures for instituting a Total Productive Maintenance program during the ISO 9000 Certification

9. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how operations/quality managers use internal audit:
  • Provided FSC34 Internal Auditor Training for Ingredient manufacturing locations.
  • Train internal auditor as necessary.

10. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how operations/quality managers use qa:
  • Developed and maintained interactive QA Repositories for periodic metrics for IT accountability and performance.
  • Eliminated separate reports from regulatory compliance, regulatory approvals, QA performance creating at-a-glance state of the business for senior leaders.

11. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how operations/quality managers use fda:
  • Managed the SME and back room effectively during multiple FDA and notified body audits that resulted in zero findings.
  • Sourced replacement materials for outdated and non- FDA compliant colorants and resins.

12. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how operations/quality managers use gmp:
  • Ensured all plants met customer quality expectations and GMP standards through plant audits.
  • Developed and maintained GMP / pre-clinical manufacturing systems, including all procedures.

13. Regulatory Compliance

Here's how operations/quality managers use regulatory compliance:
  • Develop strategies and provide direction required to consistently meet all regulatory compliance requirements related to water and EHS.
  • Scheduled Quality Inspections, responsible for quality control training, responsible for regulatory compliance.

14. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how operations/quality managers use product quality:
  • Own the Finished Product Quality management system, to ensure operational excellence of manufacturing, packaging and quality systems.
  • Develop and manage regional capabilities for product quality and adverse events including vigilance reporting and service complaints.

15. Data Analysis

Here's how operations/quality managers use data analysis:
  • Evaluated supplier compliance to internal and external technical requirements, standards and delivery performance through program reviews and data analysis.
  • Provide technical assistance to Project Manager, facilitate Corrective Action Plans, Data analysis and recommend/oversee process improvement actions.
top-skills

What skills help Operations/Quality Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on operations/quality manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all operations/quality managers possess?

Casey DeRoo Ph.D.

Assistant Professor, University of Iowa

The ability to understand the people on your team and allocate project work accordingly is important. In this role, you may find that you "step back" from the day-to-day of engineering and coordinate work on a project across multiple individuals with unique outlooks and skillsets. Recognize that "one size doesn't fit all" when it comes to management. Harnessing the make-up or the desired professional goals of your team to accomplish your assigned projects leads to better outcomes and productivity. Many skilled engineers lack leadership skills, so highlight these on your resume or during your interview if you have applicable experience.

What operations/quality manager skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young operations/quality managers need?

Craig Nathanson Ph.D.Craig Nathanson Ph.D. LinkedIn profile

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.
Do you want to know more?
Read more about what experts have to say about operations/quality manager

List of operations/quality manager skills to add to your resume

Operations/quality manager skills

The most important skills for an operations/quality manager resume and required skills for an operations/quality manager to have include:

  • Continuous Improvement
  • Project Management
  • Corrective Action
  • Quality Operations
  • Quality Standards
  • Oversight
  • Sigma
  • ISO
  • Internal Audit
  • QA
  • FDA
  • GMP
  • Regulatory Compliance
  • Product Quality
  • Data Analysis
  • Quality Issues
  • Quality Management System
  • Process Improvement
  • Lean Manufacturing
  • CAPA
  • Customer Satisfaction
  • Supplier Quality
  • Quality Checks
  • Kaizen
  • Lean Six Sigma
  • Direct Reports
  • Process Control
  • R
  • Customer Complaints
  • SPC
  • Inventory Control
  • FMEA
  • Quality Program
  • Product Line
  • KPI
  • HACCP
  • PPAP
  • DMAIC
  • CMM
  • Production Process
  • Lims
  • Assembly Line
  • External Audits
  • Cost Savings
  • CNC
  • Environmental Monitoring
  • APQP
  • Quality Inspection
  • HR
  • Qc Testing

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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