Automatically apply for jobs with Zippia

Upload your resume to get started.

Operations representative skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Dorothy Zilic

Operations representative example skills

Below we've compiled a list of the most critical operations representative skills. We ranked the top skills for operations representatives based on the percentage of resumes they appeared on. For example, 21.7% of operations representative resumes contained data entry as a skill. Continue reading to find out what skills an operations representative needs to be successful in the workplace.

15 operations representative skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how operations representatives use data entry:

Conducted various quality assurance tasks to include system maintenance of rejected accounts and/or data entry errors.
Organized processing of direct-mail promotional applications, including data entry of a high volume of applications.

2. Patients

Here's how operations representatives use patients:

Greeted patients and parents in courteous and consumer-oriented manner, checked patients into scheduling system and updates computer system information.
Prepared patients for examinations, assisting physician with minor surgical, preparing examination room, and preparing/sterilization of instruments.

3. PowerPoint

Here's how operations representatives use powerpoint:

Created PowerPoint presentations for both internal company and external client meetings.
Created the PowerPoint presentation documents for Home Depot's Project Management Team that outlined service expectations and processes.

4. Moderate Supervision

Here's how operations representatives use moderate supervision:

Performed routine and various items processing function under moderate supervision.
Performed routing and various item processing functions under moderate supervision within a process that had built-in checks and balances.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how operations representatives use outbound calls:

Monitored surveillance cameras, troubleshooted equipment, handled inbound and outbound calls
Provided accurate customer service by answered 12 inbound, 15 outbound calls per hrs and performed daily assigned by the supervisor.

6. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how operations representatives use quality standards:

Operated and controlled specific unit operations safely and efficiently with various computer software programs, meeting company product quality standards.
Assisted with general telephone support, investigated and resolved customer inquiries and provided exemplary service to quality standards.

Choose from 10+ customizable operations representative resume templates

Build a professional operations representative resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your operations representative resume.

7. Customer Accounts

Here's how operations representatives use customer accounts:

Provided detailed explanations regarding customer accounts Provided telephonic and electronic technical support for customer with wireless data products.
Processed and reviewed customer accounts with customers, regarding contributions and money movement.

8. Financial Controls

Here's how operations representatives use financial controls:

Maintain internal operational and financial controls to ensure that potential risk is minimized.
Meet company's established standards via maintenance of internal operations and financial controls.

9. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how operations representatives use ach:

Assisted operations representatives with check processing, ACH, debit/credit card transactions and inquiries on FDR.
Updated daily ACH, Short Options, ADP Proxy, and Daily Management Control Reports.

10. Processing Transactions

Here's how operations representatives use processing transactions:

Call center support, reviewing and processing transactions for item processing.

11. Patient Service

Patient service also called patient care service are those activities carried out by the staff for or on behalf of a patient to provide the care that allows timely access to their needed services following the best practices. Examples include services like development and maintenance of patients records, admission to service, assignment of personnel, involvement in the patient's care, etc.

Here's how operations representatives use patient service:

Provided patient services and administrative support in the Hematology/Oncology department.
Provided patient services and administrative support in clinic operations.

12. External Clients

External clients directly relate with a company or business, however only through the purchase of products and services.

Here's how operations representatives use external clients:

Ensured bank statements and account reconciliation reports for internal and external clients were performed at Six-Sigma level for improvements.
Communicate issues with client management and external clients via telephone and service center as needed.

13. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how operations representatives use problem resolution:

Prioritized and organized daily follow-ups for problem resolution for accounts that required documentation before credits could be applied.
Determined needs through probing questions and provided problem resolution and solutions to ensure quality customer experience.

14. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how operations representatives use credit card:

Researched and verified customer information, monitored credit limits, and performed limited investigation of credit card fraud.
Handled incoming lost/stolen or potential fraudulent activity calls from credit card customers in a call center environment.

15. Inbound Calls

Here's how operations representatives use inbound calls:

Received Inbound calls from Members regarding Billing/Coverage and transfer to Corresponding Department.
Received inbound calls from internal representatives and provided solutions.

5 Operations Representative resume examples

Build a professional operations representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your operations representative resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Operations Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all operations representatives possess?

Dorothy Zilic

Director of Career Services, University of Pittsburgh at Greensburg

This is a time to consider all kinds of opportunities for one's next step. Every opportunity can open a new door. Graduates may want to explore their options. There are many employers hiring. Colleges and universities are working to connect students and especially graduates to employment and opportunities for continuing education. There are virtual and in-person job and internship fairs, graduate school information sessions, prospects for public-service positions, and virtual interview and networking opportunities. Many schools are not only working to connect students with employers, but also with caring and supportive alumni. There are many opportunities to connect for career-related opportunities, service learning, and mentoring.

There are entry-level options both in the private and public sector. Management training programs and rotational leadership programs are both examples of a starting point for business-related students to enter the workforce, enhance their experience, and build skills for success in their current position, as well as to make lateral moves and to ultimately look toward upper-level positions. I encourage students to look into options also within the government to learn what kinds of opportunities exist for your major.

Do you want to know more?

List of operations representative skills to add to your resume

The most important skills for an operations representative resume and required skills for an operations representative to have include:

Data Entry
Patients
PowerPoint
Moderate Supervision
Outbound Calls
Quality Standards
Customer Accounts
Financial Controls
ACH
Processing Transactions
Patient Service
External Clients
Problem Resolution
Credit Card
Inbound Calls
Patient Registration

Computer System
ATM
Mechanical Equipment
Lockbox
Customer Inquiries
Customer Support
Bank Secrecy Act
Customer Issues
Account Maintenance
Quality Customer Service
LTL
Medicare
Earned Value Management
Bank Standards
Customer Complaints
Forwarders

Medicaid
IRS
Retrofit
Redundancies
Subpoenas
General Ledger Accounts
Financial Transactions
OpEx
Gl
Wire Transfers
Services Functions
Client Accounts
Address Changes
Call Center Support
Loan Payments
Journal Entries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse business and financial jobs