Operations support representative job description

OneMain Financial is the country's largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases. OneMain is constantly innovating to serve customers when, where and how they want by investing in our technical digital capabilities. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work - a mission that hasn't changed for more than 100 years.

We are currently seeking an Operations Support Representative to work in our Centralized Payment Processing department in our Evansville corporate office.
**Primary responsibilities include:**

· Processing customer payments and returned bank items, including system rejects

· Processing lockbox exception items

· Processing payment related inquiries, account adjustments, refunds and corrections

· Balancing batches of payments

· Completing remote bank deposits

· Ensuring tasks are completed in a timely and accurate manner

**Required Skills and** **Qualifications:**

· High school diploma or GED w/ 1-year bank teller, accounting, or bookkeeping experience

· Financial Services and Lending background a plus

· Proficiency with a 10-key calculator

· Ability to work well under pressure and meet goals in a fast-paced environment

· Proficiency with basic Microsoft Office applications

**Benefits and Compensation:**

At OneMain, we understand that for our team members to be their best, they need the right opportunities and benefits. Our comprehensive benefits package for full-time and some part-time employees includes health and well-being options for team members and dependents, up to 4% matching 401(k), tuition reimbursement, continuing education, incentive pay, paid time off, paid volunteer time and more. OneMain offers an excellent compensation package including a competitive base pay with additional incentives and bonuses.

OneMain prides itself on internal growth opportunities through training and development as well as career growth opportunities through internal promotions. Take the first step toward a challenging and rewarding career at OneMain and apply today!

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

We're looking for a Special Operations Support Specialist to supervise assigned staff, ensuring all activities are conducted within established quality and productivity standards. You will assist directors with troubleshooting situations and in responding to customer service issues. This role requires analytical and operational skills to mitigate risk, and analyze and approve transactions to provide customers with a positive experience. In addition, you will perform audit, quality control, and/or reporting functions under management direction.

Responsibilities:

40% Production Management

- Schedule staff and provide work assignments to ensure processing deadlines and service levels are consistently met.

- Monitor work unit records to make sure time accounting, productivity, and statistical measures are accurately and consistently recorded.

- Make recommendations to upper management for improving/updating productivity or quality standards and statistical reporting for work unit.

20% People Management

- Supervise up to 3 distinct work areas and/or 20+ employees.

- Interview, hire, counsel, and terminate employees while following all State and Federal law and all Bank policies and procedures.

- Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.

20% Customer Service

- Ensure work unit consistently provides the highest possible level of customer service to both internal and external Bank customers.

- Continually review processes/procedures for opportunities to improve customer service and provide recommendations to management.

- Work with management to help resolve customer complaints.

20% Risk Management

- Ensure procedures, policies, and controls are consistently followed.

- Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members.

- Participate in work unit/RC audits, SOX testing, and business resumption planning and exercises.

The right candidate will have:

- 3-5 years previous supervisory experience, 5+ years related on-the-job experience

- Strong leadership skills and ability to effectively manage others

- Excellent customer service skills

- Detailed knowledge of Bank's systems, policies and procedures

- Strong interpersonal, written, and verbal communication skills

- Proven ability to organize and prioritize work assignments

- Flexibility and willingness to work additional hours when necessary

- College degree

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

\#LI-Hybrid

At American Family Insurance, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

R29955 Underwriting Operations Support Representative (Remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$23.00 Hourly

Compensation Maximum:$24.73 Hourly

Summary:

Underwrites risk (i.e., selection/rejection of new and renewal business). Administers and monitors underwriting rules and guidelines, rating manual rules, and insurance laws and regulations. Analyzes quality and quantity of risks underwritten and prepares reports accordingly. Reviews new applications and in-force business with higher degrees of risk not processed by automated systems. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans. May specialize in one or more products within Commercial Lines, Farm/Ranch, Life or Personal Lines. Products, processes, and systems vary by division or Company. With progression in job family, top levels focus on leading projects that support underwriting operations initiatives.

Responsible for assisting agency personnel with policy administration tasks for policy issuance, changes, renewals and cancelations/terminations. Assists the customer in navigating work-arounds and applying system processes to solve issues. May support servicing colleagues when work demand exceeds forecast. Provides input and ideas for continuous improvement for support center operations and processes.

This position is in a call center environment and we are open from 7:00 am to 7:00 pm CST, your schedule will fall into those hours.

The role requires you to have consistent access to internet and the following internet speeds: 100+ Mbps down / 10+ Mbps up.

Job Description:

Job Level Summary

* Acquires basic skills to perform routine tasks
* Work is prescribed and completed with little autonomy
* Works with either close supervision or under clearly defined procedures
* Entry level to a business operations career progression

Primary Accountabilities

* Provide customer policy and agency support, primarily through contact center functions, in policy issuance processing, policy Rating and changes processing, policy renewal processing, policy termination
* Provide direct customer support for basic issues.
* Provide input on continuous process Improvement ideas for customer and agent support processes.
* Basic problem research and resolution for customer and agency inquiries on policy questions and issues

Specialized Knowledge and Skills

* Limited experience providing customer service and support
* Solid written and verbal communication skills
* Basic typing/keyboarding skills (30 wpm)
* Basic knowledge and understanding of various PC software applications (e.g. Microsoft Office Suite)

Additional Job Information:

o Offer to selected candidate will be made contingent on the results of applicable background checks

o Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

o Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position

This position is fully remote/work from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

Preferred locations for this role include:

Madison, WI; Chicago, IL; Minneapolis, MN; Denver, CO; Phoenix, AZ; Nashville, TN; St. Joseph, MO.

* Other locations may be considered

#LI-Remote

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Stay connected: Join Our Enterprise Talent Community!

#LI-JM1