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Operations technical supervisor skills for your resume and career
15 operations technical supervisor skills for your resume and career
1. Technical Operations
Technical Operations involve managing and leading the technical elements of an organization or project. This includes providing strategic technical guidance, troubleshooting technical problems, training technical staff, and budgeting for technical resources. This department is essential in industries like computer science and engineering to help companies solve hardware and software issues.
- Developed, implemented and trained departmental methods and procedures to maintain efficient and quality support to Technical Operations Team.
- Coordinate with Technical Operations Manager to investigate and resolve complaints/damages as needed to satisfy customers and resolve problems.
2. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Maintained and troubleshoot high recovery ST membranes technology.
- Maintained and troubleshoot reverse osmosis systems.
3. OSHA
- Perform scheduled audits and provide comprehensive reports to ensure compliance with applicable OSHA, DOT, and EPA Safety Policies and Standards
- Conducted bi-weekly safety meetings per OSHA guidelines that included a sign-in sheet for record keeping purposes.
4. Corrective Action
- Monitored performance of teammates; provide corrective action and counseling when necessary.
- Complete corrective action and terminations.
5. RF
- Installed and configured power back up systems, data, video, light, status monitoring, and RF systems.
- Experienced with RF, optical, data, electrical, mechanical, and architectural schematics.
6. CLI
- Developed a website for immediate reporting of plant issues, inventory requests, CLI, and damage reports to key personnel.
- Coordinated CLI program that has consistently scored 100% FCC Fly Over results.
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The Federal Communications Commission (FCC) is an autonomous agency of the US government that regulates all communication by television, radio, satellite, wire, and cable throughout the United States. The FCC holds jurisdiction over the fields of broadband access, homeland security, radio frequency use, fair competition, media responsibility, and public safety.
- Oversee and ensure compliance with all FCC requirements (Proof of Performance Testing, Cumulative Leakage Index ride-out).
- Monitored, analyzed and evaluated daily call volume and data to ensure agents were meeting FCC service level percentages.
8. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Assisted in monitoring customer service productivity in accordance with established policy to assure adherence as well as completeness and productivity.
- Develop procedures to be employed by workers operating equipment and working closely with Tech/Customer appointments to provide exceptional customer service.
9. Safety Training
The guidance and skills taught to workers and employees of a company to carry out their duties safely and efficiently are referred to as safety training. The purpose of safety training is to inform workers about the potential and risks associated with this kind of work and to teach them ways to avoid such risks.
- Assigned and managed technician training for annual safety training and preparation for SCTE certifications.
- Provided technical training, safety training, field safety inspections, and best practice compliance to both entities.
10. Customer Satisfaction
- Assisted in customer retention by completing escalation calls to ensure work completion and customer satisfaction.
- Maximized quality and customer satisfaction by providing timely solutions to customer requests.
11. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Created Windows NT Installation Guide for MediaOne's High Speed Data Internet services in the New England Region.
- Administered Windows Advanced Server Active Directory domains, user and computer accounts, and group Polices.
12. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided technical support and leadership ensuring integrity, stability, and optimal performance/functionality of systems in use.
- Provided technical support during product field trials through testing, system optimization, and operational execution.
13. Career Development
Career development is a term referring to the process and idea of furthering one's career or otherwise altering its path by a number of processes and methods. A career development plan can be unique to the individual and might simply be to continue working the job one does in a singular company and moving up, in terms of positions and salary. Or it might be an entirely different plan, such as moving on from the position, the company, and perhaps even the industry as a whole, and doing other work somewhere else.
- Coached, train and mentor direct subordinates and provided a path to career development opportunities through training and quality management activities.
- Train technical staff, assess performance, facilitate career development and guide professional growth.
14. Safety Standards
- Supervised the day-to-day activities of departmental operations and personnel to meet established production, quality control and safety standards.
- Focused on safety standards resulting in zero serious accidents or incidents during Supervisory period.
15. Direct Reports
- Supervised up to 20 direct reports, providing training, coaching, and mentoring to technical personnel in network/production technology positions.
- Position Summary: Supervise 4 direct reports in day-to-day IT Operations for the World's 2nd largest Ad Agency.
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List of operations technical supervisor skills to add to your resume

The most important skills for an operations technical supervisor resume and required skills for an operations technical supervisor to have include:
- Technical Operations
- Troubleshoot
- OSHA
- Corrective Action
- RF
- CLI
- FCC
- Customer Service
- Safety Training
- Customer Satisfaction
- Windows
- Technical Support
- Career Development
- Safety Standards
- Direct Reports
- PC
- Performance Reviews
- QC
- CATV
- Service Calls
- NOC
- SLA
- R
- Broadband
- Technical Issues
- Technology Deployment
- Unix
- IP
- Disaster Recovery
- Customer Complaints
- Quality Standards
- LAN
- Vehicle Assignments
- Customer Issues
- Performance Evaluations
- VoIP
- Computer System
- DOT
- Computer Operations
- Transmitters
- Network Operations
- Customer Support
- SQL
- HR
- Federal Regulations
- RAN
- ISO
- Problem Resolution
Updated January 8, 2025