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Operations technician skills for your resume and career

Updated January 8, 2025
7 min read
Operations technician example skills
Below we've compiled a list of the most critical operations technician skills. We ranked the top skills for operations technicians based on the percentage of resumes they appeared on. For example, 8.2% of operations technician resumes contained customer service as a skill. Continue reading to find out what skills an operations technician needs to be successful in the workplace.

15 operations technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operations technicians use customer service:
  • Recognized by Continental Airlines for superb customer service during commissioning of new baggage handling system at Bush Intercontinental Airport Houston.
  • Assist SunGard Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged.

2. Hand Tools

Here's how operations technicians use hand tools:
  • Document and upload all maintenance and repairs of light towers, centrifugal pumps, oilfield hand tools, etc.
  • Work with Allen Bradley control systems, hand tools, lockout / tag out, and cleaning of equipment.

3. Preventative Maintenance

Here's how operations technicians use preventative maintenance:
  • Operated and maintained complex and common repairs throughout an operation * Performed Preventative Maintenance from assigned work orders and other duties
  • Conduct High Voltage switching, Perform mechanical, electrical and instrumentation preventative maintenance on all plant equipment.

4. Ladders

Here's how operations technicians use ladders:
  • Climb ladders, used fall harness, safety glasses and other proper PPE to complete job tasks safely.
  • Climbed or moved on ladders, steps, stairwells, walkways, and platforms.

5. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how operations technicians use safety procedures:
  • Worked safely to prevent on-the-job injuries by following Standard Operating Procedures and Corporate safety procedures.
  • Used all chemicals for wafer production following safety procedures.

6. Patients

Here's how operations technicians use patients:
  • Utilized management techniques and software to increase accuracy and efficiency to properly distribute medication and supplies to patients and facilities.
  • Communicated daily with insurance companies requesting service dates for patients and other vital information.

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7. Math

Here's how operations technicians use math:
  • Present strong mathematical knowledge and various math applications.
  • Present strong mathematical knowledge and various math applications.

8. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how operations technicians use windows:
  • Instituted and administered a disaster recovery method for Macintosh computers in a Windows Server environment.
  • Advanced proficiency in Windows based programs and related software/hardware applications.

9. Work Ethic

Here's how operations technicians use work ethic:
  • Operated Robotic Cameras, lights, and audio, worked proficiently with other crew members, displayed great work ethic.
  • Stable work history and good work ethic.

10. Minor Maintenance

Here's how operations technicians use minor maintenance:
  • Performed routine minor maintenance on rail loading/unloading equipment.
  • Perform troubleshooting and perform minor maintenance repair.

11. Basic Math

Here's how operations technicians use basic math:
  • Complete basic mathematical calculations and follow standard work instructions.
  • Stay detail-oriented also practice the ability to apply basic mathematical skills.

12. PPE

Personal protective equipment is an item of protective clothing such as goggles, helmets, or other garments meant to protect the body from injury.

Here's how operations technicians use ppe:
  • Provided all new hires their PPE, work schedule, and health insurance info.
  • Follow all safety standards and practices by wearing PPE without question, when needed.

13. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how operations technicians use technical support:
  • Provided diversified technical support for construction, operation and maintenance of high-pressure natural gas facilities.
  • Supported the Marketing team and Finance department with technical support for promotional and financial applications.

14. Process Equipment

Process equipment refers to the machinery used in processing and refining industries. This equipment is responsible for a single job in the refinement process, which can vary from maintaining the flow of a chemical, controlling chemical reactions, or even storing chemicals. Process equipment can also be broken down into two categories, which are fixed and rotating equipment, depending on the movement required from the equipment.

Here's how operations technicians use process equipment:
  • Worked effectively with the Technical Services group to minimize fiber losses by ensuring process equipment was operating optimally.
  • Work autonomously in a team environment all while maintaining and operating process equipment.

15. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how operations technicians use quality standards:
  • Achieved a variety of manufacturing duties to make contact lenses and accomplished manufacturing and quality standards.
  • Manufactured paint in accordance with batch slip specifications and quality standards.
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List of operations technician skills to add to your resume

Operations technician skills

The most important skills for an operations technician resume and required skills for an operations technician to have include:

  • Customer Service
  • Hand Tools
  • Preventative Maintenance
  • Ladders
  • Safety Procedures
  • Patients
  • Math
  • Windows
  • Work Ethic
  • Minor Maintenance
  • Basic Math
  • PPE
  • Technical Support
  • Process Equipment
  • Quality Standards
  • Test Equipment
  • IP
  • LOTO
  • Switches
  • General Maintenance
  • Quality Checks
  • HVAC
  • GMP
  • PowerPoint
  • Plant Equipment
  • Equipment Maintenance
  • Plant Operations
  • Control Room
  • Product Quality
  • Linux
  • Emergency Situations
  • Trouble Tickets
  • Production Equipment
  • Electrical Troubleshooting
  • FDA
  • Computer System
  • Routine Maintenance
  • Condition Monitoring
  • NOC
  • Technical Issues
  • RF
  • Maximo
  • Control Systems
  • PLC
  • Rail Cars
  • CPR
  • Hazardous Materials
  • HMI

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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