Order processing specialist job description

* $3500 Sign On Bonus (Payouts at 30, 90 & 180 days)!!!*

* Schedule: Full Time, Monday - Friday (1st shift - Days)

* Pay Range: $15.37 to $23.06 per hour

* Excellent Medical, Dental and Vision Benefits

* 401k Retirement Savings Plan w/company match

(Please note that internal applicants/current employees) would not qualify for the Hiring Bonus)

Major Function

Performs logistics and administrative support for the Plymouth Distribution Center. Works directly with warehouse staff, order entry, inventory control, and Toro Bookloads, with responsibility for accurate and up-to-date orders, international shipment information, and bill of ladings at Toro's Worldwide Distribution Center.

Duties & Responsibilities

* Assists with general telephone reception and inquiries regarding order status via email.
* Assists with the processing and flow of daily customer orders.
* Prepare and process shipments for Domestic customers via small parcel and LTL modes
* Release and Process international orders, preparing required documentation for accurate and timely shipments.
* Develops a working knowledge of all Toro parts office operations responsibilities.
* Develops working knowledge of voice picking system.
* Configures shipments using a variety of vendor portal systems.
* Carries out special tasks and projects as needed or assigned by management.
* Obtain hazardous shipping certifications, process hazardous shipments in all modes.

Specifications -

* High school education required; college education preferred
* Minimum of one (1) year customer service, administrative assistant, or similar experience, preferably in a warehouse environment
* Strong computer skills - Outlook (email), Internet, Microsoft Excel, Word and TEAMS
* Knowledge and/or ability to learn and utilize UPS Worldship, SAP, TMS, and CMS
* Excellent written and verbal communication skills to effectively and diplomatically interact with and meet customer needs (internal and external)
* Excellent phone skills
* Tactful in conflict resolution situations
* Ability to manage large workload and excel at prioritizing and organizing tasks
* Strong data entry and system navigation skills required
* Must be able to work effectively in high pressure situations in a fast paced environment
* Aptitiude to learn rapidly and adapt quickly to changing situations
* Must be accurate and organized

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

General Description

The Order Processing Specialist is responsible for reviewing and processing sales orders in an accurate and timely manner, including reviewing each order for accuracy, required supporting documents, processing customer credit card transactions, and reconciling any orders that need corrections.
List Job responsibilities:

• Receive and review sales orders on daily basis to ensure all required documents are correct, deposits and/or financing is secured, and release orders to the warehouse for shipping.
• Process customer payments via Authorize.net.
• Works day-to-day with cross functional departments to problems-solve order or customer issues.
• Maintain accurate customer files, including ERP customer database and credit card authorizations forms.
• Contacts customers, as needed, to keep orders moving toward completion.
• Creates invoicing and process customer payments for non-warranty customers, and Tech Support charges.
• Supports the Accounts Receivable team with other duties and projects as assigned.
• Respond to inquiries via e-mail or phone from sales managers and sales representatives.
• Identifies customer needs and provides a high level of customer satisfaction.

Work Experience Requirements

• 3-5 years related experience
• Customer service experience required.
• Experience with data entry/PO processing within Intuitive, Oracle or other web-based ERP systems.
• Experience using CRM (Customer Relationship Management) tool, such as Microsoft Dynamics 365 or Salesforce.
• Ability to move quickly thorough numerous order entry steps, with a high level of accuracy, while paying close attention to details.
• Proven ability to follow through and resolve issues.
• Must have strong attention to detail
• Strong sense of urgency, time management and organizational skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to communicate with all levels in the organization
• Must be willing to be a team player.
• Willingness to work on a flexible schedule, according to activity and volume.
• Proficiency in the Microsoft Office suite of products including, but not limited to, MS Word, Excel, PowerPoint and Outlook.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

*Job Summary: * Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.
*Hours Required: * 40+

*Major Responsibilities*

* Process various retail customers and eCommerce orders, while following each customers guidelines
* Support and maintain of logistics policies, procedures, support plans and similar data
* Run/save/send reports on new purchase orders
* Pack/print labels, packing slips & pull sheets for new purchase orders & email them to the appropriate warehouse
* Update pertinent fields in IQMS before orders ship
* Schedule trucks to pick-up loads shipping from required locations
* Request extensions for purchase orders when missed pickups occur
* Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
* Problem solve and resolve warehouse issues & mishaps including missed cartons on loads, wrong loads shipped, merchandise shortages, and missed orders, while informing appropriate persons of these instances to track charges & fees incurred
* Investigate and provide documentation to disprove customer chargebacks
* Enter purchase orders into routing in a timely manner to avoid chargebacks for late shipments
* Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder
* Perform other related duties as required and assigned

*Skills Required*

* Bachelor's degree or equivalent
* Experience with Retail Portal websites
* Strong communication skills - verbal and written
* Ability to multi-task
* Knowledge of transportation and logistics
* Experience with retail eCommerce
* Proficiency in Microsoft Office
* Strong attention to detail and accuracy

*Physical Demands*

* Long periods of work that primarily involves sitting
* Light work that includes moving objects up to 20 pounds

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* Monday to Friday

Work Location: Hybrid remote in Troy, MI 48083