Hotel General Manager: Lead Ops & Guest Satisfaction
PM Hotel Group 4.6
PM Hotel Group job in McLean, VA
A growing hotel company in McLean, Virginia is seeking an experienced General Manager for Staybridge Suites Tysons. This role involves overseeing all hotel operations, developing staff, and ensuring guest satisfaction. Candidates should possess a bachelor's degree in Business Management or Hotel Management and five years of management experience in the hotel industry. The position requires operational guidance, market trend analysis, and compliance with local health regulations. The company offers competitive pay, hotel discounts, and a dynamic work environment.
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$49k-75k yearly est. 1d ago
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Public Area Cleaner | Renaissance Baltimore Harborplace Hotel
PM Hotel Group 4.6
PM Hotel Group job in Baltimore, MD
What You'll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Public Area Cleaner, you help create guest experiences that are enjoyable and comfortable.
As a Public Area Cleaner, you'll be doing a lot of things around here (boredom won't be an issue). Here are a few of the tasks that will keep you busy on a daily basis:
* Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.
* Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers
* Greet guests that you encounter during your shift with a friendly smile.
Where You've Been:
We're looking for someone with at least one month of related experience. But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull!
When You're Here:
This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
$22k-29k yearly est. 33d ago
Security Officer | Renaissance Harborplace Baltimore Hotel
PM Hotel Group 4.6
PM Hotel Group job in Baltimore, MD
Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment. Summary of Essential Job Functions
* Spend majority of shift on foot patrol, walking and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two way radio, bending, stooping and kneeling.
* Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and/or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
* Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices.
* Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
* Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
* Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Abilities Required
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas. Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. Hearing and visual ability to observe and detect signs of emergency situations. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs. Sufficient manual dexterity in hands to manipulate fire and alarm panel switches. Ability to climb stairs and ladders at a rapid pace. Ability to perform duties within extreme temperature ranges.
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
$26k-33k yearly est. 31d ago
Front Desk Supervisor | Renaissance Baltimore Harborplace Hotel
PM Hotel Group 4.6
PM Hotel Group job in Baltimore, MD
What You'll Do: You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you'll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.
Here are a few other tasks you'll be responsible for on a daily basis:
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism
* Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
* Stepping in to complete daily hotel front desk tasks.
* Assisting Guest Services Manager with monitoring performance and attendance.
* Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.
Where You've Been:
We're looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted-you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.
When You're Here:
Sometimes you'll be behind a desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$36k-48k yearly est. 45d ago
Houseperson (Housekeeping)|Crowne Plaza Dulles Airport
PM Hotel Group 4.6
PM Hotel Group job in Herndon, VA
What You'll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Houseperson, you help create guest experiences that are enjoyable and comfortable.
As a Houseperson, you'll be doing a lot of things around here (boredom won't be an issue). Here are a few of the tasks that will keep you busy on a daily basis:
* Clean, dust, polish and vacuum to make sure public areas meet hotel standards.
* Empty trash in all public areas and clean public area restrooms.
* Stock linen closets and empty room attendant carts.
* Greet guests that you encounter during your shift with a friendly smile.
Where You've Been:
We're looking for someone with at least one month of related experience. But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull!
When You're Here:
This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
$28k-60k yearly est. 57d ago
Preventive Maintenance Room Tech | Renaissance Baltimore Harborplace Hotel
PM Hotel Group 4.6
PM Hotel Group job in Baltimore, MD
The Rooms Preventive Maintenance Technician is responsible for conducting regular inspections and performing preventive maintenance tasks in guest rooms and related areas. The role ensures all room equipment, fixtures, and finishes are kept in optimal condition to deliver exceptional guest experiences and minimize reactive repairs.
Here's a snapshot of a typical day:
* Perform scheduled preventive maintenance on guest rooms including HVAC units, lighting, plumbing fixtures, doors, furniture, walls, and appliances.
* Inspect rooms and document any deficiencies or potential issues before they impact guest comfort.
* Responds to in house guest call.
* Replace or repair minor components such as lightbulbs, switches, filters, handles, locks, and fittings.
* Ensure all guest room amenities (TVs, telephones, air conditioning units, etc.) are operational and safe.
* Maintain accurate records of inspections, tasks performed, and materials used.
* Respond to maintenance requests in a timely and professional manner during assigned shifts.
* Collaborate with Housekeeping and Front Office to schedule room access for maintenance with minimal guest disruption.
* Report major issues or safety concerns to supervisors for corrective action.
* Follow all safety procedures and use appropriate PPE while performing tasks.
* Participate in hotel-wide energy conservation and sustainability efforts.
* Assist with back of the house inspections as needed.
Education & Experience
* High School Diploma or equivalent; technical certification in electrical, plumbing, or HVAC is a plus.
Skills & Competencies:
* Knowledge of basic plumbing, electrical, carpentry, and HVAC systems.
* Ability to use hand and power tools safely and effectively.
* Strong attention to detail and proactive mindset.
* Good communication and teamwork skills.
* Ability to work with minimal supervision and manage time effectively.
* Problem-solving, analytical, and troubleshooting capabilities.
Abilities Required:
* Climbing, reading, standing, walking and routinely lifting 25 lbs. to 50 lbs. Must be able to receive instructions and communicate progress of work assignments.
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
$35k-48k yearly est. 60d+ ago
Chief Engineer |Homewood Suites Washington DC Convention Center
PM Hotel Group 4.6
PM Hotel Group job in Washington, DC
What You'll Do: We want you to look after this hotel as if it were your home. You'll make sure broken things get fixed, and more importantly, you'll create a detailed program to ensure they don't break in the first place. From the little everyday details - maintenance of our guestrooms, public space, and the back of the house - to the big capital plans that help our hotels maintain their fresh appeal, you'll schedule, direct, and follow up to ensure each project reaches completion. You'll make sure we have the right tools and equipment and keep them organized, and that chemicals and hazardous materials are used and stored properly. You'll make sure work is performed safely and efficiently.
Here are some of the tasks you will complete on a daily basis:
* Troubleshoot and repair malfunctions in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel.
* Perform preventative maintenance assignments on a scheduled basis.· Lead, manage and communicate information about capital projects and property rehabilitation.
* Communicate with hotel department heads to become aware of maintenance needs and ensure timely response to internal requests.
* Hire, train, evaluate, and lead all maintenance staff.
Where You've Been:
You have at least 3 years of management or supervisory experience in a hotel and have experience with several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping. You're able to perform in a high-paced environment with multiple tasks and deadlines and able to effectively respond to emergencies.
When You're Here:
Although you'll sometimes be behind the desk, be prepared to move around because you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. Be prepared to be on call at all times in case of emergency including nights, weekends, and holiday. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$101k-174k yearly est. 37d ago
Part-Time Bartender |Houlihan's Restaurant |Herndon, VA
PM Hotel Group 4.6
PM Hotel Group job in Herndon, VA
What You'll Do: For weary travelers, you're more than a bartender. You're a friendly face at the end of a long flight or a stressful day. In addition to expertly mixing cocktails and serving up ice-cold drafts, you are an ultra-friendly ambassador for the Hotel.
Sure, you will be preparing drinks, taking orders, and serving plates of deliciousness. But more than that, you'll take your food and beverage expertise and mix thoroughly with your knowledge of the city to give our guests an unforgettable experience. Piece of cake, right?
Here are a few things you can expect to do during a typical shift:
* Maintain proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
* Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
* Greet guests in a courteous and friendly manner and promotes and documents orders for drinks. Mix, garnish and present drinks using standard ingredient recipes and practicing prudent portion control.
* Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Ensure proper liquor controls are in place.
* Input orders into a register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
* Receive cash from guests, make any change needed, verify validity of charges, record charges, and ensure vouchers are properly executed, in order to balance all monies. Comply with all PMHS policies and procedures regarding cash handling.
* Lock up and store all beverages, food and other equipment items; deposit cash drops and secure bank.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Where You've Been:
We're looking for someone with a High School diploma (or equivalent) as well as previous bartending experience and a current Food Handler's Permit. The ability to think on your feet and work calmly under pressure is essential, so any background working in those types of environments is a plus.
When You're Here:
This probably goes without saying but you'll be on your feet a lot. There will be occasions when you may be carrying/lifting up to 25 pounds, walking, bending/twisting and climbing stairs Since people tend to go to bars at night, you'll be needed to work flexible schedules including weekends. But wait, there's a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
$19k-36k yearly est. 60d+ ago
PM Hotel Group | Summer 2026 Finance Intern | Support Center
PM Hotel Group 4.6
PM Hotel Group job in Chevy Chase Village, MD
The Finance Intern will join the Support Center for a structured 9‑week program focused on FP&A, hotel accounting fundamentals, performance analysis, capital planning, and internal controls. You'll contribute to monthly reporting, build analytical tools, and deliver a capstone project that improves visibility or efficiency for hotel leaders.
You'll gain hands‑on experience with hospitality metrics (Occupancy, ADR, RevPAR, TRevPAR, GOP, NOI), see how property‑level results roll up to portfolio performance, and develop practical skills you can use in any finance role.
Key Responsibilities
Financial Planning & Analysis (FP&A)
* Assist with weekly/monthly performance dashboards (rooms, F+B, ancillary revenue) and commentary.
* Support forecast updates and budget variance analysis; identify drivers and risk/opportunity.
* Build simple models to evaluate scenario changes (rate, mix, labor, COGS) and margin impact.
Hotel Accounting & Month‑End Close
* Help compile P&L packages: revenue recognition checks, accruals, reconciliations, and flux analysis.
* Assist with trial balance tie‑outs, journal entries (under supervision), and balance sheet reviews.
* Participate in 30/60/90 reporting cadence-learning close timelines and deliverable standards.
Cash, Cost & Controls
* Support cash flow tracking, AP/AR follow‑ups, and vendor aging reviews.
* Contribute to labor and prime cost analysis (labor, COGS, controllables) with property teams.
* Help refresh SOPs/checklists for internal controls, audits, and documentation hygiene.
Operations & Revenue Analytics
* Partner with Revenue Management to analyze rate strategy, mix shifts, and pace vs. pickup.
* Review daily sales reports and KPI trends; flag outliers and propose action steps.
* Conduct margin and contribution analysis on F+B or ancillary programs.
Tools, Data & Reporting
* Build or refine Excel/Sheets templates for property managers (daily flash, labor tracker, inventory).
* Create clear, visual reporting aids that make complex data understandable for non‑finance leaders.
* Document processes for repeatable, scalable use by hotel and Support Center teams.
Who You Are
* Pursuing a degree in Hospitality, Real Estate, or Finance
* Passionate about guest experience, service culture, and brand storytelling.
* A clear communicator - visually and verbally - with strong organizational skills.
* Comfortable turning insights into practical tools for frontline teams.
* Preferred: Experience with training content, reputation platforms, or brand standards.
What You'll Gain
* Mentorship from seasoned leaders and collaboration with property teams.
* A polished capstone deliverable-ready for your portfolio and resume.
* Practical skills in training design, insights storytelling, and operational alignment.
* A pathway to roles in guest experience, quality assurance, brand strategy, or training.
Internship Details
* Program Length: 9 weeks
* Dates: June 1 - July 30, 2026
* Location: PM Hotel Group Support Center (Chevy Chase, MD.)
* Format: Hybrid (Onsite + Occasional Remote Days; select property visits may occur)
* Hours: Full‑time | 35-40 hours per week
* Compensation: Competitive hourly rate
* Reports to: Finance Mentor (designated program lead)
$30k-42k yearly est. 6d ago
F&B Manager | Renaissance Harborplace Baltimore
PM Hotel Group 4.6
PM Hotel Group job in Baltimore, MD
What You'll Do: Tasked with managing the Food & Beverage team and their functions, the Food & Beverage Manager is no small potatoes. With your knowledge, expertise, and leadership skills you'll maximize the quality of our food & beverage and enhance our guests stay and experience. You'll also work with and coordinate with the various sub-department managers beneath you, helping them achieve their own goals and objectives.
Still your cup of tea? Here are just a few of the tasks you'll be completing on a daily basis:
* Interview, hire, train, and schedule F & B employees.
* Collaborate with F & B managers in the creation of new menus.
* Regularly review and evaluate the individual restaurants and banquet service to recommend new operating and marketing policies.
* Continuously evaluate the performance and encourage the improvement of the associates in the food and beverage department.
* Clearly describe, assign and delegate for the operation of the various food & beverage sub-departments.
Where You've Been:
You have a high school diploma at minimum, although an additional certificate in hospitality or a similar field is a plus. You have 3 years of previous supervisory experience in hospitality and an additional 2 years experience in the Food & Beverage industry. Most importantly, you're someone who has excellent problem-solving skills, leadership skills, and is able to perform under pressure.
When You're Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$79k-122k yearly est. 60d+ ago
Sales Coordinator | Hampton Inn & Suites Nat'l Harbor | Alexandria, VA
PM Hotel Group 4.6
PM Hotel Group job in Oxon Hill, MD
What You'll Do: As the Sales Coordinator, you will have the pivotal role of supporting the daily operations of the sales team to ensure they meet the hotel's financial goals. You will also act as the liaison between the hotel's sales and operations team, making sure everything runs smoothly.
Here are some tasks you can expect to complete on a daily basis:
* Generate and distribute various sales reports and statistical analysis.
* You will coordinate with hotel operations teams to ensure seamless execution of a group's stay.
* Meets with clients as needed.
* Conducts tours of the hotel and banquet facilities.
Where You've Been:
You have at least 2 years' experience in sales; experience as a sales coordinator or in a hotel is a plus but not required. Familiarity with Microsoft Office is a necessity. If you are driven, organized, and have excellent written and verbal communication skills then this may be the position for you.
When You're Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Compensation: $20.19/hr.
$20.2 hourly 60d+ ago
Housekeeping Supervisor - Full-time| Crowne Dulles Airport | Herndon, VA
PM Hotel Group 4.6
PM Hotel Group job in Herndon, VA
What You'll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Floor Inspector is responsible for making sure the team is transforming each room into a tidy, cozy, haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist.
On a daily basis some tasks you will complete are:
* Serving as team leads for the entire housekeeping staff including assigning and reviewing work.
* Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.
* Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.
* Keeping purchasing costs and labor expenses in check.
Where You've Been:
We're looking for someone with at least one to three years of related experience and a High School diploma or equivalent. But most importantly you must be a people person. We will be looking to you to lead by example in an effort to create a positive team culture. If you don't have a passion for customer service, this isn't the job for you.
When You're Here:
This position is far from sedentary. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$33k-45k yearly est. 37d ago
PM Hotel Group | Summer 2026 L+D and Brand Performance Intern | Support Center
PM Hotel Group 4.6
PM Hotel Group job in Chevy Chase Village, MD
The Summer 2026 L+D & Brand Performance Intern will join PM's Support Center for a structured 9‑week immersive experience at the intersection of guest experience insights, brand standards, service training, and operations support. You'll contribute real work - assisting with brand audits, designing micro‑training, building tools for hotel leaders, refreshing service playbooks, and delivering a capstone project that measurably improves guest experience or operational consistency. Expect hands‑on collaboration with Brand Performance, Operations, People + Culture, and property teams.
What You'll Learn & Do
1) Guest Experience Insights & Brand Standards
* Analyze guest feedback (e.g., surveys and online reviews) to spot trends and root causes.
* Assist with brand standard and quality assessments; help translate findings into clear action plans.
* Support follow‑ups with property leaders to close gaps and sustain improvements.
2) Training Design & L+D Activation
* Help design micro‑trainings and lineup materials (3-5 minute modules) that drive daily behavior.
* Refresh onboarding and service tools so associates can deliver brand promise confidently.
* Pilot training at one property (or team), gather feedback, and refine materials.
3) Service Culture & Consistency
* Contribute to a service playbook that defines PM's core touchpoints (arrival, problem‑solve, farewell).
* Create job aids, checklists, and guides that make standards easy to understand and adopt.
* Partner with leaders to integrate training into pre‑shift lineups and team rhythms.
4) Digital & Reputation Storytelling
* Assist in improving digital "first impressions" (photos, descriptions, amenities, positioning).
* Summarize reputation insights into concise weekly snapshots for hotel leaders.
* Support property teams with clear recommendations to elevate online sentiment.
5) Tools, Data & Reporting
* Build simple dashboards or one‑page scorecards that visualize guest and brand performance.
* Create reusable templates (audit summaries, service checklists, training guides) for hotels.
* Document processes for repeatable, scalable use across the portfolio.
6) Cross‑Functional Collaboration
* Work with Operations, F+B, People + Culture, and Revenue teams to align brand priorities.
* Support rollout of new brand programs, amenities, or seasonal service campaigns.
* Contribute to creative projects for lifestyle and independent hotels (storytelling, collateral).
Who You Are
* Pursuing a degree in Hospitality or Organizational Leadership.
* Passionate about guest experience, service culture, and brand storytelling.
* A clear communicator - visually and verbally - with strong organizational skills.
* Comfortable turning insights into practical tools for frontline teams.
* Preferred: Experience with training content, reputation platforms, or brand standards.
What You'll Gain
* Hands‑on experience integrating Brand Performance and L+D to drive service excellence.
* Mentorship from seasoned leaders and collaboration with property teams.
* A polished capstone deliverable-ready for your portfolio and resume.
* Practical skills in training design, insights storytelling, and operational alignment.
* A pathway to roles in guest experience, quality assurance, brand strategy, or training.
Internship Details
* Program Length: 9 weeks
* Dates: June 1 - July 30, 2026
* Location: PM Hotel Group Support Center (Chevy Chase, MD.) or Portland, OR.
* Format: Hybrid (Onsite + Occasional Remote Days; select property visits may occur)
* Hours: Full‑time | 35-40 hours per week
* Compensation: Competitive hourly rate
* Reports to: Brand Performance / L+D Mentor (designated program lead)
$29k-38k yearly est. 6d ago
Banquet Houseperson | Crowne Plaza Dulles | PM Hotel Group
PM Hotel Group 4.6
PM Hotel Group job in Herndon, VA
What You'll Do: Few guests are seldom aware of all the hard work that goes making a banquet a success. As a banquet house person, you'll be setting up, cleaning, taking down banquets and more to make sure every event is a success and meets our guests' needs.
Here are a couple of the tasks you can expect to do on a daily basis:
* Set up all banquets to the specifications of the guest.
* Break down and clean up banquets at the conclusion of the event.
* Supply and replenish meeting rooms with clean glasses and fresh water.
Where You've Been:
We're looking for someone with at least one month of related experience. But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have no problem collaborating within a diverse team dynamic and working calmly under pressure.
When You're Here:
This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
What You'll Do: Enjoy working directly with clients to make a sale? Familiar with the catering industry? The Catering Sales Manager is an integral part of the revenue generation of a hotel. You will be responsible for soliciting past and new business and ensuring guests are satisfied.
Here are some tasks you can be expected to complete on a daily basis:
* Sell guest rooms, catering services, and banquet facilities to guests.
* Develop and deliver persuasive presentations to prospective clients.
* Conduct site inspections.
* Network through participation in community and professional associations, activities and events.
Where You've Been:
You must have at least a bachelor's degree in sales, marketing, or a related field. A minimum of 2 years in hotel sales or comparable experience. You are someone with excellent written and verbal communication skills and can work well under pressure. Most importantly you are a people person! You must work professionally and positively with guests and clients at all times.
When You're Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$47k-57k yearly est. 60d+ ago
Maintenance Tech I | Crowne Plaza | McLean, VA
PM Hotel Group 4.6
PM Hotel Group job in Herndon, VA
What You'll Do: We're looking for the ultimate Jack (or Jill)-of-All-Trades. Our Maintenance Technicians are responsible for maintaining and repairing all hotel equipment from kitchen, laundry and plumbing to HVAC, electrical and guest rooms-all with minimum downtime. When things go south, you're the one to call!
As a Maintenance Technician, we hope you can keep a lot of balls in the air because you're going to be juggling a million tasks both inside and outside of the hotel. You'll make sure broken things get fixed, and proactively seek solutions to problems, making sure to pay attention to detail. Think you have what it takes?
Here's a snapshot of a typical day:
* Making repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed, with minimum down time.
* Installing and replacing light fixtures and bulbs.
* Conducting scheduled inspections as well as checking and repairing equipment malfunctions.
* Ensure that chemicals and hazardous materials are used and stored properly, and that all required reporting is done accurately.
* Securing the building as needed including monitoring, activating and resetting automatic security systems, repairing broken locks and maintaining keys to the building.
Where You've Been:
We're looking for someone with a High School diploma or equivalent, plus a minimum of one year's trade-related and/or training in mechanical, electrical, HVAC, plumbing, carpentry and building maintenance. Working knowledge of basic hand and power tools doesn't hurt either. As an associate of PM Hotel Group you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull!
When You're Here:
This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. Must be able to sit or stand for 8 hours at a time and position oneself to repair things in hard to reach areas and occasionally ascend/descend a ladder to service the lights/roof and make other necessary repairs. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
$37k-52k yearly est. 41d ago
Night Auditor | Embassy Suites Tysons Corner | Vienna, VA
PM Hotel Group 4.6
PM Hotel Group job in Vienna, VA
What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day.
Some of your nightly duties include:
* Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
* Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
* Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
* Answer guests' questions about the hotel services and amenities.
Where You've Been:
We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$26k-32k yearly est. 31d ago
Full-Time Housekeeping, Room Attendant|Home2 Suites Silver Spring
PM Hotel Group 4.6
PM Hotel Group job in Silver Spring, MD
What You'll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, you help create guest experiences that are enjoyable and comfortable.
As a Room Attendant, you'll be doing a lot of things around here (boredom won't be an issue). Here are a few of the tasks that will keep you busy on a daily basis:
* Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards.
* Change linens, make beds, and leave the bathroom sparkling.
* Restock all guest room supplies, like soap, shampoo, and coffee.
* Organize your linen closet, restock your cart, and get ready for the next day, before your shift ends each day.
* Greet guests that you encounter during your shift with a friendly smile.
Where You've Been:
We're looking for someone with at least one month of related experience. But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull!
When You're Here:
This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
$26k-34k yearly est. 14d ago
PM Hotel Group | Summer 2026 Asset Management Intern | Support Center
PM Hotel Group 4.6
PM Hotel Group job in Chevy Chase Village, MD
The Asset Management Intern will join PM's Support Center for a structured 9‑week experience focused on portfolio performance, market analysis, underwriting support, capital planning, brand strategy, owner reporting, and value creation. You'll learn how assets are evaluated, how strategies are set, and how decisions translate into both near‑term results and long‑term asset value.
You'll contribute real work - building dashboards, analyzing KPIs, supporting valuations, and delivering a capstone project that improves visibility or decision quality for senior leaders.
What You'll Experience & Learn
Portfolio Performance & KPI Analysis
* Track and analyze property‑level KPIs (Occupancy, ADR, RevPAR, TRevPAR, GOP, NOI) and variance drivers.
* Prepare weekly/monthly asset performance summaries with clear narratives and actionable insights.
* Benchmark results vs. comp sets and internal portfolio targets; highlight risk/opportunity.
Market & Competitive Intelligence
* Conduct market scans: demand drivers, new supply pipeline, event calendars, corporate/travel trends.
* Compile competitive set profiles (rate strategy, segmentation, positioning) to inform asset strategies.
* Build concise market briefs for use in owner updates and quarterly reviews.
Owner Reporting & Business Reviews
* Support the preparation of owner packages: performance highlights, risk flags, and strategic actions.
* Contribute slides and exhibits for quarterly business reviews and board materials.
* Document follow‑ups and ensure cross‑functional accountability with Operations/Revenue teams.
Underwriting Support & Valuation Inputs
* Assist with underwriting models for potential renovations, repositionings, or contract changes.
* Prepare inputs for valuation scenarios (rate/mix shifts, margin improvements, CapEx timing).
* Summarize sensitivity analyses (e.g., impact of ADR uplift, labor optimization, F+B contribution).
️ Capital Planning & ROI
* Partner with Engineering/F+B to evaluate CapEx proposals-scope, cost, timing, risk, and expected returns.
* Create simple ROI cases and payback analyses for priority projects (rooms refreshes, energy upgrades, bar enhancements).
* Track project statuses and ensure performance outcomes are measured post‑implementation.
️ Brand & Contract Strategy
* Assist with brand standard reviews and waivers; quantify cost/benefit of compliance vs. exception.
* Gather data to inform franchise/management agreement decisions and performance tests.
* Summarize contract key terms and renewal/termination timelines for quick leadership reference.
️ Tools, Data & Dashboards
* Build or refine Excel/Sheets dashboards (daily flash, month‑end, rolling 12‑month trends).
* Help standardize asset reporting templates that operators can use consistently.
* Document processes for repeatability and clarity.
Who You Are
* Pursuing a degree in Hospitality, Real Estate, or Finance
* Passionate about guest experience, service culture, and brand storytelling.
* A clear communicator - visually and verbally - with strong organizational skills.
* Comfortable turning insights into practical tools for frontline teams.
* Preferred: Experience with training content, reputation platforms, or brand standards.
What You'll Gain
* Mentorship from seasoned leaders and collaboration with property teams.
* A polished capstone deliverable-ready for your portfolio and resume.
* Practical skills in training design, insights storytelling, and operational alignment.
* A pathway to roles in guest experience, quality assurance, brand strategy, or training.
Internship Details
* Program Length: 9 weeks
* Dates: June 1 - July 30, 2026
* Location: PM Hotel Group Support Center (Chevy Chase, MD.)
* Format: Hybrid (Onsite + Occasional Remote Days; select property visits may occur)
* Hours: Full‑time | 35-40 hours per week
* Compensation: Competitive hourly rate
* Reports to: Asset Management Mentor (designated program lead)
$56k-98k yearly est. 6d ago
Front Office Manager | Hotel Belvoir | Springfield, VA
PM Hotel Group 4.6
PM Hotel Group job in Springfield, VA
What You'll Do: You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.
On a daily basis you will be responsible for:
* Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
* Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
* Overseeing and participating in guest registration and check out.
* Managing, training, and scheduling the Front Office staff
* Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
* Acting as a liaison between General Manager and staff
Where You've Been:
We're looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you'll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.
When You're Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.