Coordinator, Service Delivery
Cleveland, OH
Job Details Cleveland Office - Cleveland, OH Full Time High School $18.00 - $23.00 HourlyDescription Are you passionate about delivering outstanding client experiences with precision, empathy, and professionalism?
Join Esquire as a
Coordinator, Service Delivery
-a front-line role where you'll ensure every interaction leaves a lasting, positive impression on clients while supporting the seamless coordination of legal proceedings. This position requires you to be located in the Cleveland, OH area.
Why Choose Esquire?
Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you'll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. At Esquire, we are focused on
Getting it Right
for our clients, our partners, and our employees. We understand that the client experience begins with us, and we're committed to empowering our teams to continually innovate and earn clients for life.
About the Role
As a Coordinator, Service Delivery, you are the voice, face, and operational engine of the client journey. Whether it's managing scheduling requests, greeting guests, or ensuring technology runs smoothly, you'll play a pivotal role in delivering service excellence and creating clients for life.
Key Responsibilities
Client Experience & Communication
Handle incoming client calls and respond to service tickets with urgency and professionalism
Manage scheduling, confirmations, and client care requests via EsquireConnect and internal systems
Respond to client emails in a timely, proactive manner to exceed expectations
Welcome and support clients in-office, ensuring a polished and professional experience
Operational Support
Coordinate technology setup and provide client/reporter support for Zoom, Webex, eLitigate, Remote Reporter, and other platforms
Monitor and maintain office environment, including refreshments, cleanliness, and tech readiness
Assist with exhibit coordination, including document scanning, copying, and retrieval
Coordinate with building management or maintenance as needed
Team Collaboration & Execution
Partner across teams to resolve client issues and ensure job success
Meet productivity, accuracy, and quality objectives while maintaining attention to detail
Follow all standard operating procedures and contribute to continuous improvement
What You'll Need
Skills: High emotional intelligence, strong verbal and written communication, organization, and multitasking under pressure
Experience: Previous experience in a customer service-focused role; legal or scheduling experience is a plus
Technical: Comfortable using Microsoft Office Suite and open to learning Esquire's internal platforms; experience with NetSuite a plus
Education: High school diploma or GED equivalent
Attributes: Proactive, empathetic, dependable, and detail-oriented with a passion for excellence
What Success Looks Like
High client satisfaction and retention
Strong KPI scores in service delivery accuracy and responsiveness
Smooth execution of deposition logistics and technology
Positive feedback from internal and external stakeholders
Work Environment
This is a dynamic office-based role with regular interaction across teams and with clients. You may also serve as the first point of contact in offices without reception staff-representing Esquire's professionalism and warmth from the moment a client walks in.
đź’¬ Don't meet every single requirement?
We know that a truly inclusive workplace values potential just as much as experience. If you're excited about this role but don't match every qualification, we still encourage you to apply. You may be exactly who we're looking for.
Ready for what's next in your career?
Apply now and be the reason our clients keep coming back.
Equal Opportunity & Accommodations:
Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to ***************************************.
Room Service Server
Cleveland, OH
About Us
Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Work with Room Service Team in the serving of guests to ensure positive guest experience.
Pay Rate - $10/hr
A LIVELY CANTINA IN DOWNTOWN CLEVELAND
Worshipped as the Aztec gods of fertility and long life, venerated for their powers of sustenance, corn masa and agave have been central to Mexican culture and cuisine since ancient times. Using authentic flavors and techniques, we prepare corn masa starters, Mexico City-style tacos and other cantina classics to pair with over 200 agave spirits. Our collection of Tequilas and Mezcals pays homage to the jimadores and mezcaleros who have labored over their craft for generations.
Essential Duties and Responsibilities
Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side work as outlined in the hotel's operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Ability to communicate well with guests.
Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $10.00 - $10.00 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Servers, Bartenders, Service Support & Golf Services
Akron, OH
Immediate Hiring | Swing into a Job You'll Love at Topgolf! At Topgolf, we believe in the unlimited power of play to drive fun, connection and innovation. Whether you work behind the scenes or directly engaging with Players, your role is key in bringing people together and redefining entertainment. We're seeking fun-loving individuals who are serious about delivering excellence and results but who don't take themselves too seriously. If you excel in a fast-paced, collaborative environment focused on creativity and incredible experiences, Topgolf is the place for you. Grow your career, make an impact and allow your individuality and ideas to fuel your success!
What We're Seeking
Does hearing your favorite song make you spontaneously break out in dance? Does making someone else's day special give you all the feels? Do you love waking up knowing no two days will look the same? If you answered yes to those questions, you're the one we've been looking for! We're seeking fun-loving, dedicated and caring team members for a variety of hourly positions who are fanatical about putting a smile on our Players' and fellow Playmakers' faces.
What's In It for You?
* Cha-ching: Our hourly wages are competitive, and tips are available for certain positions.
* Benefits: Health, dental, vision, 401(k) playmaker match, free mental well-being platform - and that's just for starters for those who qualify.
* Flexibility: Day, night and weekend shifts are on the table, sure to satisfy both the part-time and full-time seeker.
* Perks: Enjoy FREE game play, discounted food and retail items, and weekly Playmaker meals-get ready to be the most popular person in your friend group!
* Career Growth: We don't just say we offer career growth - we have countless examples of Playmakers who have skyrocketed within the brand as we love to promote from within!
* Lots of Fun: We promise a playful environment where you can make new friends-what else would you expect from a company that's all about FUN?
What You'll Need to Succeed as a Bay host
* A Positive Attitude - Because being a grump is no fun!
* One Team Mentality - We believe the phrase "Teamwork makes the dream work" will never go out of style.
* Player Focus: You obsess over making our Players' experience the absolute best it can be.
* Ability to Thrive in a Popular Environment: Keeping calm when things get popular is where you shine.
* Experience Serving Food & Beverages - You've previously served alcoholic and non-alcoholic drinks in a restaurant, hospitality, or entertainment setting.
What you will do in the role:
* Role and Interaction with Players: Welcome Players to their bays with energy and enthusiasm-connect the dots on why they're visiting, share all the cool things Topgolf has to offer, and set the stage for an unforgettable time. Actively recommend food, beverage, and gaming options tailored to their visit to enhance their overall experience and drive sales through thoughtful suggestive selling.
* Key Aspect of the Role: Provide outstanding food and beverage recommendations, take orders quickly and accurately, and keep Bay areas clean and organized by clearing tables, refilling drinks, and maintaining a welcoming space-ensuring Players have everything they need for a smooth, fun-filled experience.
* Contribution to Topgolf and Other Playmakers: Be readily available with a strong T-line presence, working seamlessly with fellow Playmakers to deliver an unforgettable Player experience-from setting up bays to resolving concerns with a smile.
* Commitment to Safety and Sanitation: We provide a safe and fun environment for all who come to play by sticking to safety and sanitation standards, assisting with keeping the bay clean and safe-because a great experience starts with a clean and safe environment!
* Commitment to Topgolf's Core Values: Live the Topgolf values-Fun, One Team, Excellence, Courage, and Caring-every day, ensuring every player has an exceptional time and every playmaker feels supported!
Physical Requirements:
Let's be real-this isn't your typical desk job! Here's what you'll need to do to thrive in this role:
* Lift and Move Things: You'll be handling items up to 50 lb., so being comfortable with lifting, bending, stooping and carrying things is key.
* On Your Feet: Expect to be on your feet for most of the day, so a love for walking throughout your shift.
* Active Tasks: From task to task, you'll be constantly engaged in a variety of physical activities. A can-do attitude is essential!
* Endurance: Whether it's a long shift or tackling a task that takes time, we're looking for someone who can keep up the pace in a high-volume working environment.
This role requires that you must be of legal age to serve alcohol {where required by law}.
Sound like a fit? We can't wait to meet you.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Room Service Server
Cincinnati, OH
About Us
Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Work with Room Service Team in the serving of guests to ensure positive guest experience.
Essential Duties and Responsibilities
Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side work as outlined in the hotel's operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Ability to communicate well with guests.
Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $9.29 - $9.29 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Servers, Bartenders, Service Support & Golf Services
Akron, OH
🚨 Immediate Hiring | Swing into a Job You'll Love at Topgolf! ⛳🍔🎉
At Topgolf, we believe in the unlimited power of play to drive fun, connection and innovation. Whether you work behind the scenes or directly engaging with Players, your role is key in bringing people together and redefining entertainment. We're seeking fun-loving individuals who are serious about delivering excellence and results but who don't take
themselves
too seriously. If you excel in a fast-paced, collaborative environment focused on creativity and incredible experiences, Topgolf is the place for you. Grow your career, make an impact and allow your individuality and ideas to fuel your success!
What We're Seeking
Does hearing your favorite song make you spontaneously break out in dance? Does making someone else's day special give you all the feels? Do you love waking up knowing no two days will look the same? If you answered yes to those questions, you're the one we've been looking for! We're seeking fun-loving, dedicated and caring team members for a variety of hourly positions who are fanatical about putting a smile on our Players' and fellow Playmakers' faces.
What's In It for You?
Cha-ching: Our hourly wages are competitive, and tips are available for certain positions.
Benefits: Health, dental, vision, 401(k) playmaker match, free mental well-being platform - and that's just for starters for those who qualify.
Flexibility: Day, night and weekend shifts are on the table, sure to satisfy both the part-time and full-time seeker.
Perks: Enjoy FREE game play, discounted food and retail items, and weekly Playmaker meals-get ready to be the most popular person in your friend group!
Career Growth: We don't just
say
we offer career growth - we have countless examples of Playmakers who have skyrocketed within the brand as we love to promote from within!
Lots of Fun: We promise a playful environment where you can make new friends-what else would you expect from a company that's all about FUN?
What You'll Need to Succeed as a Bay host
A Positive Attitude - Because being a grump is no fun!
One Team Mentality - We believe the phrase “Teamwork makes the dream work” will never go out of style.
Player Focus: You obsess over making our Players' experience the absolute best it can be.
Ability to Thrive in a Popular Environment: Keeping calm when things get popular is where you shine.
Experience Serving Food & Beverages - You've previously served alcoholic and non-alcoholic drinks in a restaurant, hospitality, or entertainment setting.
What you will do in the role:
Role and Interaction with Players: Welcome Players to their bays with energy and enthusiasm-connect the dots on why they're visiting, share all the cool things Topgolf has to offer, and set the stage for an unforgettable time. Actively recommend food, beverage, and gaming options tailored to their visit to enhance their overall experience and drive sales through thoughtful suggestive selling.
Key Aspect of the Role: Provide outstanding food and beverage recommendations, take orders quickly and accurately, and keep Bay areas clean and organized by clearing tables, refilling drinks, and maintaining a welcoming space-ensuring Players have everything they need for a smooth, fun-filled experience.
Contribution to Topgolf and Other Playmakers: Be readily available with a strong T-line presence, working seamlessly with fellow Playmakers to deliver an unforgettable Player experience-from setting up bays to resolving concerns with a smile.
Commitment to Safety and Sanitation: We provide a safe and fun environment for all who come to play by sticking to safety and sanitation standards, assisting with keeping the bay clean and safe-because a great experience starts with a clean and safe environment!
Commitment to Topgolf's Core Values: Live the Topgolf values-Fun, One Team, Excellence, Courage, and Caring-every day, ensuring every player has an exceptional time and every playmaker feels supported!
Physical Requirements:
Let's be real-this isn't your typical desk job! Here's what you'll need to do to thrive in this role:
Lift and Move Things: You'll be handling items up to 50 lb., so being comfortable with lifting, bending, stooping and carrying things is key.
On Your Feet: Expect to be on your feet for most of the day, so a love for walking throughout your shift.
Active Tasks: From task to task, you'll be constantly engaged in a variety of physical activities. A can-do attitude is essential!
Endurance: Whether it's a long shift or tackling a task that takes time, we're looking for someone who can keep up the pace in a high-volume working environment.
This role requires that you must be of legal age to serve alcohol {where required by law}.
Sound like a fit? We can't wait to meet you.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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