Parts department supervisor job description

Directs and coordinates the parts functions within the Generator Division, and works in cooperation with the Service and Sales teams, to develop and maintain a satisfied and loyal customer base through excellent customer service by performing the following duties.
include the following. Other duties may be assigned.
Sales
Bid Preparation Work with vendors for competitive pricing Support outside sales people (marketing/new product roll outs)
Personnel Management
Supervisory responsibilities (assigning and directing work) for all people assigned to the parts department. Coaches and counsels employees to assure the highest levels of customer satisfaction and inventory accuracy. Participates in hiring and termination activities Conducts performance and salary appraisals Develops employees for future roles
Service Operation Support
Meets regularly with service management to review the parts department's performance in support of the service operation. Reviews open service issues regularly, identifying and correcting procedural issues impacting overall customer satisfaction in the service department.


Inventory Control
Reviews mandatory inventory exception reports impacting inventory values and corrects to maintain inventory accuracy. Assigns other inventory exception reports to be reviewed and corrected, and oversees the successful completion. Assists Inventory Team on inventory exception reports when requested. Investigates cycle count exceptions and adjusts inventory as needed to assure inventory accuracy. Determines root cause of inventory inaccuracies and implements corrective action.
Business and Facility Management
Reviews financial and performance reports to determine whether divisional and corporate objectives are being obtained. Participates in forecasting future business results. Identifies areas of concerns and determines corrective action. Maintains a safe and clean work environment in all parts areas of the operations, complying with EPA, OSHA and corporate regulations. Acts as a member of the supervisor team responsible for the success of the entire operation.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education/Experience:
Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, Karmak (Fusion) and the Company's HRIS, as well as any other programs specific to the position.


Certificates and Licenses:
No certifications needed.


Supervisory Responsibilities:
Directly supervises up to 2 employees within the Generator Division, specifically managing the parts functions of the operation. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance on a quarterly basis; rewarding and disciplining employees; addressing complaints and resolving problems.


Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Distance vision. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Working Hours/Days

7:00 am - 4:00 pm Monday - Friday, possible Saturdays

Overview

Attend to all parts administrative duties at the store. Manage and oversee all parts personnel on sight. Attend to and resolve all customer issues externally as well as internally.

Basic Duties

+ Oversee parts employees scheduling

+ Manage warehouse organization and employee work duties

+ Handle all parts customer issues and concerns

+ Review and manage all parts performance reports (Cores, warranty, backorders)

+ Review and oversee all warehousing logistics concerns

+ Fill in when emergencies arise in the parts area.

Qualifications

+ 5 year experience in parts operations for a major OEM

+ 5 years experienca managing parts personnell or equivalent

+ Computer capable in ordering systems

+ Understanding of union environments

Physical Requirements/Working Conditions

This position works in both office and warehouse environments. May, on a continuous basis sit at a desk for long periods of time, answer phone calls and write or use a keyboard to communicate through email. May on a continuous basis, walk, bend and lift up to 75-100lbs . The wearing of approved safety equipment ( i.e. safety glasses with side shields and steel toe footwear) is required. Noise level in the office is usually low and the noise level in the warehouse may range from low to moderate. Must be flexible during peak season working overtime as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

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Req No.2021-3949

CategoryWarehouse/Parts

LocationUS-IL-Rockford

TypeRegular Full-Time

Union or Non-UnionNon-Union

DivisionHeavy

CompanyAltorfer Industries Inc.

Department: Parts (30), Exempt

Location: Tampa/Riverview

Summary of Primary Functions :

Responsible for execution of Road Building parts strategy. Providing estimates for Parts and Service, tracking sales of Road Building items, and Road Building vendor relationships.

Essential Functions and Responsibilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

• Customer Centric, parts fulfillment functions for Dobbs Road Building customers
• Assist in training and development of Road Building Parts aptitude throughout the Dobbs organization
• Advise on stocking levels and locations for all Road Building parts
• Ensure a positive customer experience relative to Roadbuilding parts business unit
• Manage non-OEM replacement parts / PM parts and ensure adequate stocking for all branches
• Assist CSA’s and CPA’s in sourcing and quoting Road Building parts
• Compile and maintain accurate list of trusted Road Building vendors
• Assist in quoting and sourcing wear items/consumables for all branches
• Manage OEM programs such as Bit Program, Re-Build Program and Wear-Parts Program
• Negotiate better pricing for competitive parts quotes to help maintain margin
• Facilitate partnerships with new Road Building vendors for competitive pricing agreements on new product offering
• Track Road Building sales & margins and report on trends
• Create and maintain PM and Other Maintenance quoting for CSA and product support teams.
• Utilize the Customer Portal to actively market and sell Road Building products
• Use internet marketplace to sell aged (non-returnable) parts inventory for all branches
• Review parts metrics (Zero Sales, Freight Recovery, Turns, etc.) and advise on potential corrections

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Valid Drivers License
• Road Building Products experience

Education, Skill, and/or Experience Requirements :

• Bachelor’s Degree preferred with related experience in crushing and screening industry
• High proficiency in customer relationship skills.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.
• Must be able to travel and stay overnight as required.
• Must be available 24/7 for customer assistance calls.

Language Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, statistics, and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit.
• The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, and color vision.

We’re an Equal Employment Opportunity and Affirmative Action Employer

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Notice to Applicants: We participate in E-Verify in the United States.

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.